Alysia Caring Group in Rutland | 1 Care Home

Review of
Aspen Manor Care Home
from S P (Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Good quality support by well-trained staff. Accommodation is simple but comfortable and well-maintained. The food is appropriate and variable. I arrived with fairly low expectations but I was quite impressed by the effort constantly evident.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you very much for your kind review, our staff will be pleased to receive your feedback.

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Review of
Aspen Manor Care Home
from Marcella W (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Aspen Manor is an outstanding care home in every aspect. It does not have the look or feel of a conventional home and looks more like large apartments on the outside and a modern 5-star hotel on the inside. My mum (who was reluctant to go into any home) loves it at Aspen Manor. She is treated like family

by everyone and has made some great friends. I have seen how well my mother is cared for and she always sends positive texts about how well she is looked after. Her only slight critique has been about the selection/quality of the food. I would recommend Aspen Manor to everyone.

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Review of
Aspen Manor Care Home
from Carol A (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Dad was at Aspen Manor for less than 5 weeks. We visited multiple times a day and witnessed such genuinely caring people working there. The receptionists always gave us the warmest of welcomes. The senior nurses showed real care and kindness, they went above and beyond and were always on hand. The wonderful

carers went to such great lengths to encourage Dad to eat and drink, which must have made a massive difference. The activities team often came to check on him and us, despite him being unable to partake in any activities. The brilliant and kind maintenance, housekeeping and office staff made an equally positive impact and we know the night and kitchen staff did so much behind the scenes. That so many came to offer their condolences after he'd passed away was incredibly comforting. It was clear they all cared greatly. I visited 18 homes before I found Aspen Manor. I'd been dreading moving Dad, the care he was receiving in hospital was excellent and the home he'd been at previously hadn't cared for him well. He settled in brilliantly and was so happy there, its outstanding staff, superb food and first-rate room and facilities.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you very much for your kind review and lovely words, I will make sure to pass them on to our staff members.

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Review of
Aspen Manor Care Home
from J M (Son of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

The care my father was given was excellent. The care, compassion and understanding demonstrated by the staff helped reassure my father that he would be happy at Aspen Manor when he first arrived, and this continued for the fifteen months he stayed at the home.
In his last few months, the attention

to detail in making sure he was always comfortable was obvious and greatly appreciated by our family. I highly recommend Aspen Manor.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you for your kind words and for taking the time to leave a review.

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Review of
Aspen Manor Care Home
from Hywel D (Son of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

The home is very friendly and welcoming. We find the care given to my mother and father very good and the staff are very caring. We are always informed when there are any issues.
However, we would welcome a regular update on my parents' well-being and care. Currently, we have to ring or speak to

the home to find out how they are doing and what treatment they are receiving.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you for your kind words and your feedback. I have asked our Senior Carers to get in touch weekly by email or telephone to provide you with an update on your parents, it has also been added to their care plans. Please don't hesitate to get in touch if you would like to discuss this further.

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Review of
Aspen Manor Care Home
from D H (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

Staff are very professional and attentive from the receptionist all the way through to the cleaners. The Customer Relationship Manager is very approachable and hands-on, taking any queries on board and acting effectively.
Mum has settled well and appears happy and content. As a family, we can relax

knowing that she is being very well looked after. Aspen Manor is very bright, clean, hotel standard, modern, and a pleasant environment for the residents and their families when they visit, they even have a play area for the kids!

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you so very much for your review and your lovely kind words.

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Review of
Aspen Manor Care Home
from C D (Daughter-in-law of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

Every member of staff I have met at Aspen Manor Care Home has been kind, thoughtful, helpful, friendly, and attentive. Nothing is too much trouble. They clearly care about the residents - and not just day-to-day care - but about getting to know them, what they like, what helps them, what makes them

happy, and listening to their story. There is genuine affection when talking about those in their care.
I was also greatly touched to see the staff treating everyone with dignity. This extends out to the families. Navigating finding the right care for a loved one is distressing, and they worked with us with such empathy, they made a stressful and unsettling time much easier. Any issues are dealt with instantly and with sensitivity and thoroughness.
My own personal highlight was having a member of staff take time out of her day to locate some dairy-free milk so I could have a cuppa with my mother-in-law without triggering my allergies. Such small acts of kindness are invaluable.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you so very much for your review, it is really appreciated.

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Review of
Aspen Manor Care Home
from T C (Daughter-in-law of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

Aspen Manor is a bright, modern care home with various areas for residents and visitors to enjoy. The bedrooms and bathrooms are cleaned daily and residents become part of a caring, well-run community. The staff on reception understand the needs of the residents and cater accordingly. By 5pm the "front

of house" staff finish and the evening staff have less knowledge of needs.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you for your review. Please do not hesitate to request a review of your loved one's care if there is anything you wish to discuss. We are always available.

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Review of
Aspen Manor Care Home
from G R (Respite Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience

All staff helpful, friendly and caring, rooms very comfortable, and as much like home as it is possible to be. Activities available for those who want them. Food very well cooked. In fact a very safe place for anyone who is no longer as mobile as normal.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you for your support of our lovely home and team. We are all looking forward to you returning to us on a long-term basis.

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Review of
Aspen Manor Care Home
from Robin P (Husband of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

My wife was admitted for 1 week of respite care for her Alzheimer’s condition. This was the first time she has been at a care home. From her initial admission up until me picking her up 7 days later, she has received excellent care and support. The carers even managed to get her to mix with the other

residents during meal times. My wife has not wanted to mix with strangers for some months now. The home is modern and spotlessly clean. All of the staff I met or spoke to on the phone were friendly, professional and were able to answer all questions. I will happily use this home again when she next has a period or respite.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you so much for taking the time to leave your review. We will be more than happy to care for your wife again when you need us.

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Review of
Aspen Manor Care Home
from NicolaT (Daughter of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

I cannot rate Aspen's Care highly enough. The staff are friendly and caring and the care and attention my Dad received in his last weeks were amazing.
The care, the nursing, the food, and the welcome for visitors were outstanding. He was included in the activities at all times and we are so grateful.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you for your kind review. We're so happy things went as well as we all hope they will at such an important time of a family's journey. Your help, helped us to deliver the care your Dad required. The more we're all on the same page the better. Proof of perfect partnerships.

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Review of
Aspen Manor Care Home
from Stella B (Wife of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

February was the last month of my husband's stay (a year) as he passed away on the 23rd of February. During his last month, he was looked after and cared for extremely well. He was kept clean and comfortable and all his needs were well catered for. The care and consideration given to myself and his

family was also excellent. His whole stay at Aspen Manor made his last year as good as it possibly could be and his ongoing health problems were handled with care and compassion.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you so much for your lovely review. Your thanks and appreciation of our amazing team will be shared and very welcomed. Especially after your family's journey. Sending our very best regards.

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Review of
Aspen Manor Care Home
from Sean D (Son-in-law of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law was suffering with Parkinson's and dementia when he came into Aspen Manor Care Home so he needed a lot of care. He certainly got all that and more from the caring staff. When he got so poorly and it looked like he may have to go into hospital, his wife, of sixty-plus-years, pleaded

with the staff to keep him in Aspen Manor because that's how highly she thought of the place. They did exactly that and he passed away peacefully there.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you for your lovely review, from all the Aspen Manor team.

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Review of
Aspen Manor Care Home
from Leanne D (Granddaughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

The care my grandad received from the team at Aspen Manor was exceptional. All of the staff went above and beyond to make it his second home, and to make us feel welcome. Everyone who cared for Grandad was so personable and their caring, lovely nature really shone. In an incredibly difficult time, it

was made easier by knowing he was receiving first-class care. A beautiful home with an outstanding team.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much for your review and your lovely kind words.

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Review of
Aspen Manor Care Home
from Chloe P (Granddaughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

My grandad came into your care at the start of his deterioration and the level of care during each stage was always excellent. He was accompanied to my wedding with one of the carers who took great care of him. The staff always treated him with such dignity which was one of our initial concerns having

him in care. We are very appreciative of how you all looked after him and truly cared. Thank you.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much for your wonderful review, it is highly appreciated.

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Review of
Aspen Manor Care Home
from Debbie D (Daughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

I can't rate Aspen Manor highly enough. My dad spent 2 months there and the care he was given was amazing, the carers went above and beyond to look after him, we went in every day to see Dad and not once did we find anyone unhelpful. They were all so kind. In my opinion, you'd struggle to find better.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much from all the Aspen Manor Team for your lovely review.

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Review of
Aspen Manor Care Home
from C K (Daughter of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience

I was hoping for a lot more understanding, compassion and effective staffing at the home but sadly their overall service let my mother down. One related to a safeguarding event and others involved a lack of communication on a number of occasions, especially during my mother's deterioration in health

over the last 2 months in particular. Effective communication appears somewhat lacking and is a major weakness.
There were four main positives, the fact my Mum did not have a fall in the 3 months she was there and secondly 2 staff members were very kind towards Mum, the hairdresser was kind and the food was good.

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Review of
Aspen Manor Care Home
from A O (Daughter of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience

My mum came to Aspen Manor for four weeks of respite care and she wasn't sure at first but came to like it. The staff were lovely and very caring, she came home a new person much more like her old self. Her mobility was much improved due to the staff encouraging and motivating her to be more independent.

We will definitely return if she should need respite or more permanent care. I would definitely recommend Aspen Manor. We particularly enjoyed having coffee together in the bistro area.

Reply from Clair Johns, Unit Manager at Aspen Manor Care Home

Thank you for your lovely review. We are so pleased that your mum enjoyed her stay and look forward to seeing you all again in the future.

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Review of
Aspen Manor Care Home
from D E (Resident) assisted by family/friend published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience

I came into Aspen Manor when in need of urgent care after an infection, instead of planned respite two weeks later. We very much appreciated the flexibility and understanding shown. Everybody is willing to accommodate our requests. We would have liked staff to undertake walking assistance as requested

by the physio. Each time we had to remind them several times and sometimes it was done around 10pm or not at all. It was suggested that we should send a photo of the socks (as we couldn't mark them) but we have still not received two pairs of socks that were laundered, one all royal blue and one with coloured dots on a dark background. Skin lotion also missing.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback. We are pleased that following your urgent admission, you recovered fully and were able to return home. It shows the outstanding care provided by our staff. We are sorry to hear about the two pairs of missing socks and the skin lotion. We have arranged for new ones to be delivered to your home. We understand that you will be staying with us again soon and look forward to welcoming you.

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Review of
Aspen Manor Care Home
from John M (Relative of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

Aspen Manor has a great staff of professional caring people that work together and deal with all the issues to manage the best quality of life - elderly or adult needing care. The staff are really great, very responsive to feedback and family input is integral to the care package. I feel very fortunate

to have Aspen Manor to be available and provide much-needed residential care at a critical time for our family.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you for your review, we will continue to strive not only to support our residents but also be a support network for their families.

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Care Home Owned by Alysia Caring Group in Rutland

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Alysia Caring Group Reviews in Rutland (32)

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