Alysia Caring Group in Suffolk | 1 Care Home

Review of
Silver Birch Care Home
from Mark T (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My Dad suffered from dementia and sadly passed away on the 26th of March,through the time we were at his side from early in the morning until 3,4 in the morning during this time the staff made sure dad and the family who stayed by his side had teas,coffees and sandwhiches all hours of the day, their

care and love for Dad was evident,some members of staff even came in on days off just to check on him and us.
Through out his time at silver birch over 2 1/2 years, they made him welcome and comfortable, if there had been any health concerns or any incidents during the day we were always called and made aware of anything we should know.
I can not thank the staff enough for the care and devotion to Dad they showed throughout his stay ,right up to his passing. The job they do is emotionally draing to see patients decline the amount my Dad did in his last weeks,and my heartfelt thanks go to everyone who looked after him. One carer came in on her day off and noticed he needed a shave, she stayed and did this for him.
I would highly reccomend Silver Birch.

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your kind words and lovely review of Silver Birch Care Home. It really means a lot to myself and all of the staff here.

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Review of
Silver Birch Care Home
from Andy D (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Both my parents went into care at Silver Birch at the end of Sept 2024 , I have nothing but praise for the level of care and help they have received since the start of there stay , sadly my Dad recently passed away but the Management and staff could not have been more caring and considerate to not only

my Mum who sadly has Dementia but my family , the manager is very approachable and will do her upmost along with her excellent staff to help you on any matter that arises, overall a excellent establishment that I would highly recommend to anyone looking at care homes,

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your lovely review & kind words, they really mean a lot to myself and our wonderful team at Silver Birch!

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Review of
Silver Birch Care Home
from J S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum went into Silver Birch Care Home for a 10 week respite period. She settled so well she has decided to become a permanent resident. The kindness she has experienced is amazing, the same can be said for the support and how she is treated with dignity. My mum is 96 years old and originally went

in with a broken collarbone, she has made a speedy recovery and now enjoys all that the home provides.

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your kind words and for taking the time to leave a review, it really means a lot to us at Silver Birch!

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Review of
Silver Birch Care Home
from J B (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident at Silver Birch for over a year. The manager and staff have always been very friendly, helpful, understanding, and caring to Mum and the family. I am very grateful for all their hard work. Not to mention Mum's 90th Birthday recently, the staff went above and beyond to make

Mum's day an extra special day. It was so lovely seeing her singing, dancing celebrating with the other residents and staff. Thanks to the chef for making a lovely cake which Mum thoroughly enjoyed very tasty!

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you for your review and kind words, they means a lot to us at Silver Birch.

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Review of
Silver Birch Care Home
from Tracy D (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Silver Birch Care Home since May and from the moment I met the manager I knew this was the place for my mum and dad. The manager was warm, welcoming, compassionate and understanding and confirmed this was right for both of them. All the members of her team are so friendly

from reception through to carers and on every visit, I am greeted with a warm welcome. Sadly my dad only had a short time in there after entering after several hospital stays and passed after a short stay but the care he received with them was faultless. After my dad passed they supported my mum and the care and compassion were fantastic. I can't thank three members of staff in particular enough for their continued support, kindness and understanding they continue to give my mum and the peace of mind I have in knowing my mum has the best care.

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you for your kind review and lovely words. I will pass them on to the team, positive reviews really mean a lot to all of us.

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Review of
Silver Birch Care Home
from T B (Nephew of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

I visited my aunt and was blown away by not only how lovely the home looked but also by all the staff. It was welcoming and friendly, the reception area was thriving with residents and family members drinking and chatting which was lovely to see and be a part of. The food and service was second to none

and nothing was considered too stressful. I would highly recommend this lovely home and stipulate that all staff from reception, cleaning, kitchen, management and nursing are all awesome and will all go out of their way to not only welcome you but help you.

Reply from Sophie Brown, Home Manager at Silver Birch Care Home

Thank you very much for your lovely review. As you observed, we do try our best to provide a person-centred care for our residents. I will share your review with all the staff. Once again, thanks for taking the time to submit the review. We look forward to welcoming you again soon. Kindest regards.

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Review of
Silver Birch Care Home
from Hazel T (Daughter of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

My mum arrived at Silver Birch Care Home from a different care home that could no longer accommodate her needs. Silver Birch is an outstanding care home, the home is like a 4-star hotel and very warm and welcoming. The staff are all so friendly and helpful. They took the time to get to know Mum, and

they could always get a smile out of her whatever her mood. The care, kindness, and compassion they gave Mum and the rest of the family were amazing, especially in the final few days of her life and we cannot thank them enough.

Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you so much for your lovely review, especially at such an important time for you all. The team will be very grateful for your kind words.

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Review of
Silver Birch Care Home
from Pamela B (Daughter of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

I cannot begin to express my gratitude on the care my mother received in the short time she was a resident at Silver Birch.
We as a family cannot thank Silver Birch enough for the care, compassion, support and respect Mum received it was outstanding. Not only to Mum but to us as a family in her final

days.
Activities not rated as Mum was unable to partake in them.

Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you for your kind review. We're so happy things went as well as we can only hope at such an important time for a family. Your help, helped us to deliver the care your mum required. So we thank you too.

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Review of
Silver Birch Care Home
from Trevor L (Son of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

My mother was a resident at Silver Birch Care Home for a few months but unfortunately passed away on Saturday. The care she received was excellent, I could not fault anything or any member of staff. She was treated with care and compassion right until the end. Family members were also treated with the

same care and compassion as my mother. I would definitely recommend this care home to anyone.

Reply from Sophie Brown, Home Manager at Silver Birch Care Home

Thank you ever so much for your kind review. It was an honour to look after your mum. We do our best to provide an individualised care for our residents depending on their needs and wishes. Thank you for entrusting us with the care of your beloved mum. May her soul rest in peace. Please drop in and have a coffee with us if you ever pass our way. Kindest regards

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Review of
Silver Birch Care Home
from Richard K (Son of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

My father is on end-of-life care but is so well looked after. He is very comfortable and looked after so well. Home staff are very flexible in what they are willing to do. They keep me fully informed as to his condition etc. I would have no hesitation in recommending this establishment.

Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you for your kind review. Especially during such a pivotal time for your family. We're so glad you are all receiving the support and care you all need during a very emotional journey.

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Review of
Silver Birch Care Home
from Dawn T (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

Silver Birch is a truly exceptional nursing home, and I feel so lucky that my mum is being cared for there. The home is immaculate, clean and welcoming. The staff are amazing, all so warm and friendly to both mum and me, and nothing is too much trouble. I know Mum is very well looked after and cared

for, and that means so much to me. There is a warm community feel to the home, and I myself feel part of that when I visit. Massive thanks to each and every one of you!

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Dawn, thank you very much for your review. Your review shows how we provide person-centric care in a clean and welcoming environment. I will share your review with all the staff, and I'm sure they will be delighted with your feedback. Thanks again. Kind regards.

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Review of
Silver Birch Care Home
from Carol S (Daughter of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience

Silver Birch has fantastic staff. The nursing staff are brilliant. You couldn't find a better place to spend your life and final years.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Carol, thank you for your kind review. We always try our best to provide person-centric care for our residents. I will share your review with all our staff. Thanks again, kindest regards.

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Review of
Silver Birch Care Home
from Kevin S (Son of Resident) published on 19 January 2024

Submitted via Postal Card • Report

Overall Experience

At Silver Birch, the care and service have been excellent. The nursing team are knowledgeable and everyone is so helpful. Above and beyond is normal at Silver Birch Care Home.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Kevin, thank you so much for your wonderful feedback. Your feedback gives us additional motivation to do even better. Thanks again. Kindest regards.

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Review of
Silver Birch Care Home
from Stuart F (Friend of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience

Every time I visit my dear friend and neighbour I leave knowing he is receiving first-class care and that all his needs are being catered for.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Stuart, thank you very much for taking the time to tell us what you think of us. It is really pleasing to note that you have noticed that we provide first-class care. We do our best to provide a person-centric care for all our residents. I will share your feedback with all staff. We look forward to seeing you again soon. Season's Greetings.

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Review of
Silver Birch Care Home
from K B (Daughter of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience

We felt very lucky to have found Silver Birch. Dad was beautifully cared for, all of the staff were welcoming and caring, always putting Dad’s needs first.
It was a tricky time for us managing end of life and the whole team rallied round and really looked after Dad, as well as Mum and all the family.

From little things like having a lovely coffee area to sit and natter, to always being offered coffee and delicious cake, we felt welcome.
The other residents often sat in the coffee area and it was lovely to have a chat with them too.
The management was excellent and the home was beautiful - my dad thought he was in a four star hotel which was great.
Simple things like all of the staff always saying hello whenever we visited, and when anyone walked into Dad’s room they always said hello to him first and always spoke to him even when he was unresponsive.
We’ll miss our visits to Silver Birch and would thoroughly recommend it to anyone looking for a care home or nursing home.

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Review of
Silver Birch Care Home
from D K (Daughter of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience

My mother was moved to Silver Birch Care Home from hospital on end of life care in October 2023. The last weeks in hospital had seen us become her carers and personal assistants and we felt we always had to have someone with her. When she arrived at Silver Birch we were all welcomed so warmly by all

the staff, her room was warm, well decorated, spotless and modern, it had views over the gardens, she said it was like a lovely hotel room. A wide range of freshly made food was always on offer with a soup or sandwich option if nothing else was fancied. The care and nursing staff took over all her needs and reassured us that we could go back to being family again rather than carers. They all took the time to get to know her and ensured she was always comfortable and safe. We couldn't have asked for better care for her. At the end they couldn't have been more supportive and loving.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear D, thank you for taking the time to leave a review for Silver Birch Care Home, we are very pleased to hear that you are so pleased with our care and support here. It is our pleasure to care for your mother. Thanks again.

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Review of
Silver Birch Care Home
from Gillian H (Respite Resident) published on 3 November 2023

Submitted via Postal Card • Report

Overall Experience

I was very shaky when I arrived but was soon feeling better as all the staff made me feel at home. I have felt as if I have been cared for with great kindness all the time I stayed. Good food, entertainment and company. What more do you want! Thank you to you all.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Gillian, thank you for taking the time to write a review. Your review shows the person-centred care we provide to our residents and we're glad that you enjoyed your stay. Please don't forget us, and drop in to have a tea/coffee and a piece of cake. I wish you the very best for the future. Kindest regards.

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Review of
Silver Birch Care Home
from Lisa O (Daughter of Resident) published on 26 October 2023

Submitted via Website • Report

Overall Experience

My father moved into Silver Birch care home 10 days ago. The difference in my father is nothing short of amazing. The care he receives 24 hours a day is excellent. The care home itself is not only spotless it is also of the highest standard. Each staff member goes over and above to ensure everyone

including visitors feels at home. The other residents I have spoken to are very content, this is a joy to see. Special mention to the manager for all her help and support. Also the ladies for constantly supplying him with Latte! (his absolute favourite) This is without a doubt the Buckingham Palace of care homes.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Thank you for your very kind review. As you have noticed, all our staff do their best to keep our residents happy. Giving your dad lattes regularly is a small demonstration of our person-centric approach to care. Thanks again for your review. We look forward to seeing you soon. Kind regards

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Review of
Silver Birch Care Home
from Kim H (Daughter of Resident) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience

My father arrived at Silver Birch Care Home at the end of February 2023. He was made very welcome and with the help of all staff settled in well. Unfortunately he had to go to hospital for three weeks in June 2023 with an infected gall bladder. He became very poorly and we asked for him to return home

to Silver Birch Care Home for end of life care, where he had exceptional care.

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Review of
Silver Birch Care Home
from E H (Son-in-law of Resident) published on 1 August 2023

Submitted via Postal Card • Report

Overall Experience

Father-in-law moved to Silver Birch Care Home in February 2023 from hospital. He was made very welcome and soon settled into the home on the second floor. At the beginning of June he complained of stomach pains and was taken to hospital where he stayed for three weeks. On his release to Silver Birch

Care Home he was again welcomed and his care has been exemplary. All the staff are most carting and friendly.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Thank you for your kind words. They are much appreciated and I'll share them with staff. Your review highlights the person-centred care we provide. We look forward to seeing you soon. Kind regards.

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Care Home Owned by Alysia Caring Group in Suffolk

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Alysia Caring Group Reviews in Suffolk (43)

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