Young at Heart Care Homes Ltd in Bristol | 1 Care Home

Review of
Bernash Care Home
from S H (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.

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Review of
Bernash Care Home
from J B (Cousin of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!

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Review of
Bernash Care Home
from Robert L (Respite Resident) assisted by family/friend published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

I found that the care and treatment I received whilst spending a month in respite care whilst my wife was in hospital was absolutely first class. All the members of staff were kind, caring and compassionate.
They dealt with all my requests with cheerfulness and efficiency.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Ah thank-you so much for your lovely review, it was a pleasure to look after you. Best wishes.

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Review of
Bernash Care Home
from Jo S (Granddaughter of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

I visited recently and was not looking forward to it as my grandmother had been moved into Bernash Care Home.
I should have had no worries at all as the service was amazing and the care shown to my family member was of the best quality.
The staff really care - especially the manager who has the patience

of a saint.
My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.

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Review of
Bernash Care Home
from J T (Daughter of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my mother

and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank-you so much for writing such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your comments. Best wishes.

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Review of
Bernash Care Home
from M S (Daughter of Resident) published on 25 April 2023

Submitted via Website • Report

Overall Experience

My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed residents

treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.

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Review of
Bernash Care Home
from Julie C (Niece of Resident) published on 20 March 2023

Submitted via Website • Report

Overall Experience

The staff at Bernash cared for my uncle for just over 2 years until his death in February 2023. This is the first care home I have been in that doesn't have unpleasant smells, I never heard a raised voice all I heard was laughter, kindness and compassion for residents and their families. We were always

made welcome, my uncle said the food was like being in a 5-star hotel. He had lots of fun and laughter with the staff and they with him. The care home communal areas were always clean as was my uncle's bedroom and bathroom kept spotlessly clean. His personal care by the staff was also done on a daily basis and clean clothes everyday put on him. He could be difficult because of his dementia but the staff was patient and kind. I cannot recommend this care home and its staff highly enough. The care and compassion they show are exemplary. Thank you all at Bernash you are amazing we are forever grateful.

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Review of
Bernash Care Home
from Di A (Sister of Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience

After many years of despair, my 91-year-old sister refused to leave her home, angry with us for even suggesting she did. Her husband having died, at every visit, she spoke of loneliness. I am the nearest relative, but 20 miles away; she has no family of her own. No one living nearby. She is a very sociable

being, and intruded on neighbours, whether they wanted her or not! Out wandering at night, 2 am, moving neighbours recycling bins to look for the cat! Brought home in a police car, having been found wandering in a large store a fair distance away. One next-door neighbour very kindly said he would look out for her, which ended up with him going over to her house - often, doors left open, seeing no lights on, although dark, and she was asleep in bed! Then she started to fall, day and at night but couldn't get up -horrendous! Then subsidence struck. Work couldn't be done with her in the home.
That she let us move her is an absolute miracle! She's no longer lonely and feels happy and secure!

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Review of
Bernash Care Home
from Ruby S (Granddaughter of Resident) published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience

Visiting my grandad at Bernash has always been a very pleasant experience. The staff are always so friendly, funny and supportive. They notice the smallest details and always go the extra mile to dignify, humanise, comfort and support all residents. I cannot thank them enough for everything they've

done to help my family, especially with my grandad approaching his final days - they've made it comfortable and intimate without straying from professionalism.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank you so much for writing such a lovely review of our home, it is very much appreciated. Look forward to seeing you soon.

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Review of
Bernash Care Home
from H B (Friend of Resident) published on 23 December 2022

Submitted via Website • Report

Overall Experience

Lovely, friendly staff who genuinely care about the residents. It has a welcome environment and a homely feel. Residents seem to be happy there and are treated well. The food is good and well-prepared and the home is clean.

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Review of
Bernash Care Home
from Jason B (Nephew of Resident) published on 23 December 2022

Submitted via Website • Report

Overall Experience

My auntie Joyce is a resident at Bernash and I just want to say what a lovely care home this is. The staff are so friendly and are always there to help with anything. They go above and beyond to make the residents happy. The home is always happy and always appears a fun place to be. I look forward to

my visits.

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Review of
Bernash Care Home
from Julie E (Daughter of Resident) published on 15 December 2022

Submitted via Website • Report

Overall Experience

My mum was a resident at Bernash Care Home from April 2022 until December 2022 although only a short time we could not fault the care that she received, all of the staff were professional approachable and friendly, and you could see that all of the resident's happiness and well-being was the staff's

main priority. The care that mum received was second to none with good home-cooked meals that looked tasty.
Mum was very happy at the home and the family was more than happy with how Bernashs staff looked after mum in the last few days as we were kept informed as to what was happening, and the home was very accommodating when family members wanted to say their goodbyes nothing was too much trouble.
We chose this home because it was small and how friendly the staff were when we first viewed although some of the rooms are a bit dated they felt homely but always clean.
We cannot thank the staff enough for the care they provided and would recommend Bernash to anyone.

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Review of
Bernash Care Home
from Lesley S (Daughter of Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience

Bernash Care Home is absolutely amazing. How all the staff in there cope, is brilliant.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank you so much for your lovely review of our home. Look forward to seeing you soon.

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Review of
Bernash Care Home
from Simon R (Son of Resident) published on 14 September 2022

Submitted via Website • Report

Overall Experience

Ever since mum moved into Bernash Care Home she has been given the best care and attention we could have wished for. All of the team are very professional and consistently demonstrate that Mum's happiness and well-being are their primary concern. It is very obvious to us that not only do they treat

mum with dignity and compassion but that they have great affection for her. We are so delighted we choose Bernash.

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Review of
Bernash Care Home
from M M (Wife of Resident) published on 1 September 2022

Submitted via Postal Card • Report

Overall Experience

Our review for my husband, with the Manager at Bernash was fantastic. I was impressed with the knowledge and enthusiasm the staff had with us. They covered all areas of care that my husband has/needs. I am satisfied with the care and attention my husband gets and would definitely recommend Bernash to

people.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for your lovely review of our home. I will be sure to pass on your wonderful comments to the staff. Best wishes

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Review of
Bernash Care Home
from K S (Daughter of Resident) published on 10 July 2022

Submitted via Postal Card • Report

Overall Experience

When looking initially for a home for my dad, Bernash stood out as being the most friendly and homely of them all. We have been very happy with the care and support given to my dad, who has now been there for three years. All the staff are lovely and great with the residents. Always activities going

on for the residents to join in.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your lovely review of our home. Best wishes.

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Review of
Bernash Care Home
from S C (Aunt of Resident) published on 22 June 2022

Submitted via Website • Report

Overall Experience

My auntie moved into Bernash Care Home; this was a hard decision for our family. But since she moved in, she has blossomed, and she loves being with other people. The staff are all lovely and very approachable, treating my auntie with dignity and respect. The activity lady is fantastic at getting everyone

to engage with activities. The manager has kept me informed daily about how my auntie was settling in. We could not be happier with the care she is receiving.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for writing such a lovely review of our home; very much appreciated. Best wishes.

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Review of
Bernash Care Home
from V T (Sister of Resident) published on 20 June 2022

Submitted via Website • Report

Overall Experience

My sister was a resident until recently, as she is sadly no longer with us. I thought it was lovely that the manager attended the funeral after we reached out and invited her. My sister’s room was lovely and homely, just like the meals prepared every day - good home-cooked food! She was very comfortable

there and enjoyed the daily activities. I will miss visiting; the staff were so lovely and really looked after her.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.

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Review of
Bernash Care Home
from Natalie S (Daughter of Resident) published on 20 June 2022

Submitted via Website • Report

Overall Experience

My mum never wanted to admit she needed help and had always said she was not going into care but had become very depressed and lonely since my dad passed away.
Eventually, she agreed to go into Bernash Care Home for respite; I was devastated that as a family, we had to go through this heartbreak again,

but this has changed my mum; she is so happy at Bernash!
The staff, I cannot praise enough for their care and support for my mum. I have to admit, I was a mess in the first week, but the manager texted me daily to reassure me my mum was settled and happy; my mum now doesn’t want to go back home. The girls are absolutely amazing with her, and now, I reluctantly have to admit it’s the best thing I ever did for my lovely mum. It is so lovely to see her smile, laugh and engage with people again. Thank you, Bernash, for giving me my mum back!

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.

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Review of
Bernash Care Home
from H T (Great-granddaughter of Resident) published on 20 June 2022

Submitted via Website • Report

Overall Experience

My nan has been a resident for some time now, and I have visited her regularly. The staff have always been so welcoming to us as visitors, but the care they share towards my nan and the other residents is so lovely. I can just tell that my nan really enjoys it there. The food always looks lovely, and

she loves the activities! You always hear such bad things about care homes, but I honestly can’t fault it - the manager is amazing too.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your kind words. Your words are greatly appreciated by the whole team, and we are delighted to hear that you are happy with the care that your nan receives. Best wishes to you and your family.

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