Victoria Street, Abertillery, Abertillery NP13 1PG
"My Mum is extremely happy at Pen-y-Bont. She is well cared for and kept very busy with the daily entertainment programme. She has made lots…" Read all 33 reviews
Pen-y-Bont Care Home is a purpose-built home registered for 41 beds, predominantly providing individual mixed gender accommodation and social care for older persons with nursing and general residential needs.… Read more about Pen-y-Bont Care Home
Beulah Place, Ebbw Vale NP23 6ET
"We are very happy with the care. My sister-in-law has only been in Bridge House for a month, initially just for respite, she felt so…" Read all 11 reviews
Bridge House is located in the town of Ebbw Vale, in the county of Blaenau Gwent. Bridge House is within walking distance to the local town centre. Within the town centre there are a number of shops, a library, a learning action zone and various places… Read more about Bridge House Residential and EMI Care Home
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Reply from Abbie Shaw, Marketing Officer at Bridge House Residential and EMI Care Home
We are delighted to hear that your sister-in-law is feeling comfortable and happy at Bridge House. It's wonderful to know that she is receiving excellent care and enjoying the delicious food provided by the staff. We appreciate you sharing this positive feedback and we are glad that she has decided to make Bridge House her permanent home. Should you need any further assistance or have any concerns, please don't hesitate to reach out to us.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Bridge House Residential and EMI Care Home
Thank you for sharing your positive experience at Bridge House. We are thrilled to hear that you are happy with your mother's care and the close-knit team of carers. It's wonderful that many of them have a familiar connection to your mother's roots, providing a sense of comfort. Our management team values your feedback and is open to suggestions to enhance your mother's care.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for sharing your feedback with us. We sincerely apologise for the issues that you have encountered. Your feedback is invaluable to us, and we are fully committed to making the necessary improvements. At Pen-Y-Bont, we prioritize open communication and have an open-door policy. We kindly invite you to discuss your concerns with our Registered Manager. Please know that your feedback is highly valued, and we are dedicated to addressing any issues you have raised. Thank you for bringing these concerns to our attention.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
We deeply appreciate your sincere feedback. It is truly valuable to us that our team has been able to ensure your Dad's happiness and contentment through their care. Thank you for entrusting your Dad's well-being to us and for sharing your generous words of praise with us.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for your positive feedback! We are thrilled to hear that your Mum is happy and well cared for at Pen-y-Bont. We appreciate your kind words about our staff and are so glad to hear that your Mum is enjoying the entertainment program and making new friends. We are committed to providing top-notch care for all our residents. Thank you for trusting us with your Mum's care.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for sharing your positive experience with us regarding your mother's stay at our care home Pen-y-Bont. We are delighted to hear that our staff have provided excellent care and service, giving you peace of mind knowing that your mother is safe and well-cared for. Our team is dedicated to ensuring the well-being and comfort of all our residents, and we strive to make their stay enjoyable. Your feedback is greatly appreciated, and we look forward to continuing to provide exceptional care for your mother. Thank you for choosing our care home Pen-y-Bont.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
Thank you for your kind words about Pen-y-Bont Care Home. We are thrilled to hear that your brother is being treated with respect and dignity by our management and staff. Your feedback means a lot to us, and we are committed to continuing to provide the highest quality care to all our residents.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Bridge House Residential and EMI Care Home
Thank you for your glowing review of Bridge House! We are thrilled to hear that your Mum has settled in well and feels happy, contented, and safe with us. Our caring staff always go above and beyond to create a welcoming atmosphere, and we are delighted that you feel at home here too. It is our pleasure to care for your Mum, and we appreciate your recommendation. I will ensure to pass this onto the team at Bridge House.
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Submitted via Postal Card • Report
Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home
We are delighted to hear that you were impressed by the efficiency of our management team and the compassionate care provided by our caregivers at Pen-y-Bont care home. Your mention of the wide variety of activities available throughout the week is greatly appreciated. Thank you for taking the time to share your positive experience with us.
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thankyou for your wonderful review.
From the management team.
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your lovely review, I will be sure to pass on to all staff members.
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you Lesly for a lovely review, I will be sure to pass it on to all the staff.
From the management team at Pen-y-bont.
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Submitted via Website • Report
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for you lovely review - I will be sure to pass on to all the staff.
Thank you from the management team
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home
Thank you for your wonderful review.
From the management team.
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home
Thank you for your wonderful review, from the management team.
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Submitted via Postal Card • Report
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Submitted via Website • Report
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home
Thank you so much for your wonderful review of the service. I will ensure that all staff receive this lovely feedback. Thank you again. from the management team at Bridge House.
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home
Thank you for your glowing review, from the management team of Bridge House.
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Bridge House Residential and EMI Care Home
Thank you so much for your kind words, I will ensure that your comments will get passed on to all the team.
Management team - Bridge House
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Submitted via Postal Card • Report
Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home
Thank you for your kind words.
Management team at Penybont
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