My Choice Healthcare in Swansea | 2 Care Homes

Review of
Hawthorn Court
from James C (Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I thoroughly enjoy being at hawthorn court, The staff are lovely. My goal when coming to Hawthorn Court was to gain confidence in my mobility, which the staff have been amazing. I feel much more confidence. The food is nice. Had a lovely pork meal on Sunday.

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Review of
Hawthorn Court
from H H (Daughter of Resident) published on 23 February 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident here for 18 months and the team are fantastic. After a few initial concerns that were rectified quickly, we are very happy with the level of care that my mother is receiving.
The manager particularly goes above and beyond in all areas and is one of the most caring and

empathetic people I've ever met. We have total peace of mind that my mother is being cared for and, just as importantly, respected, by all of the team at Hawthorn Court.
The home is flexible on visiting, and during inevitable outbreaks of Covid the safeguarding that's in place installs confidence that the welfare of the residents is of the utmost importance.
Whether it's on the phone or when visiting, there is always someone on hand to speak to or ask questions.

Reply from Bethan Evans, CEO at Hawthorn Court

Thank you so much for taking the time to review Hawthorn Court. As your review indicates, things don't always go as we would hope, but we will always try to make any improvements quickly and safely. We always strive to do our very best for our residents and your kind words will be very much appreciated by the manager and her team.

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Review of
Hawthorn Court
from Rachel J (Daughter of Resident) published on 23 February 2024

Submitted via Website • Report

Overall Experience

We are very happy with the care my Dad receives at Hawthorn Court, he’s been residing there for 12 months now due to Alzheimer’s.
It’s a small care home so it feels homely and intimate. My dad is very well looked after by all the staff there. They are vigilant when my dad is poorly and keep us informed

if there are any concerns. We feel confident he is safe and we are welcome at any time there to see my dad.

Reply from Bethan Evans, CEO at Hawthorn Court

Thank you so much for taking the time to write this review - and for your kind words. It is our pleasure to support Dad and I am pleased to see that you are welcomed when you visit the Home. I will share your review with the Manager and her team as they will be delighted to hear this.

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Review of
Hawthorn Court
from A B (Son-in-law of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

Wanted to thank you for looking after my wife’s mother.
She passed away on the 4th of September this year and could not have received better care during her stay there.
The staff could not have been more helpful and caring to both my mother-in-law and our family.
All the staff were great but one

member of staff, in particular, guided us through this most difficult time and we shall be forever grateful.

Reply from Bethan Evans, Managing Director at Hawthorn Court

Thank you so much for your lovely review and your kind words; which is much appreciated. It was our pleasure to be able to support this lady and yourselves as family members, at this very difficult time. We will share this feedback with our staff, as we thank them on your behalf.

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Review of
Ocean Living
from Nicol W (Brother of Resident) published on 17 June 2022

Submitted via Website • Report

Overall Experience

My sister was the youngest resident at Ocean Living, (aged 70), and lived there for quite a few years. She fell at the home and was taken to hospital with three broken toes. She was in the hospital for about five weeks as she had developed complications, which resulted in her passing away on May 28,

2022. The only time Ocean Living have contacted us was to ask us to come and clear her room, not how she was. This was even before she passed away. The home (although told), has not been in touch to offer condolences or sympathy. I do not blame the staff, but I blame the manager as he has shown no 'Duty of Care' as my sister was still a resident. All the manager was concerned about was if the home would be paid for that month as after a few weeks the payments would stop.
I find their attitude disgusting, for a home that is supposed to care for the elderly as their only concern is money-related.
Would I recommend Ocean Living, certainly not.

Reply from Craig Thorburn, Manager at Ocean Living

The resident in question was a joy to have and enjoyed her six year stay with us making many friends with residents and staff. We enjoyed many happy times together and was particularly good at quizzes sharing her general knowledge.
In relation to the review from her brother, we are very disappointed that he feels this way after taking such good care and focusing on person-centred care. After losing some mobility my involvement with both Physiotherapy, D/N, CPN and GP who all had input in her care plan, sadly she fell shortly afterwards.
We as a Residential Care Home have a duty of care and an ambulance was called and the resident was taken to A&E. The resident in question was not in a position to return as it would not have been safe due to her mobility as confirmed with safeguarding, this was the correct decision until such a time there was an improvement.
We were in regular contact with the ward, physiotherapist and discharge team we also made numerous attempts to call her brother without success.
We were then informed after three weeks via the hospital the resident in question had been assessed as nursing and as a Residential Home discharged from our care.
It was not until ten days later when her brother came to collect residents’ belongings that we were sadly informed of her passing.
It is regrettable to receive an inaccurate review and continue to provide tailored person-centred care with all care professionals and family involved.

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Review of
Hawthorn Court
from A P (Daughter of Resident) published on 21 February 2022

Submitted via Website • Report

Overall Experience

From the first meeting with the Manager, she listened and understood our father’s needs and empathised. The family felt they could ask anything and she gave us so much of her time. There was flexibility on the selection of a room. We received advice on setting up the room and excellent service from

the maintenance man. He was so willing and helpful. The staff welcomed our father and all his children. He was well cared for and the staff were sensitive to his privacy and independence. He enjoyed all the meals and was allowed to choose his seat both in the Dining Room and the Lounge. Excellent communication was maintained with the family, especially with the challenges of Covid. The family were pleased with how quickly our father settled. There was flexibility on visits and we were made to feel comfortable with him. When our father’s health deteriorated, the staff gave their all, managing his care; taking advice from doctors and paramedics; constantly keeping the family informed.

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Review of
Hawthorn Court
from C W (Daughter of Resident) published on 22 October 2020

Submitted via Postal Card • Report

Overall Experience

My Mum has been resident at Hawthorn Court since December 2019. She has settled in really well and has been looked after by the staff. They are all very caring and friendly and great with the residents and their families. Mum loves the home-cooked food and the home is spotlessly clean. Would definitely

recommend.

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Review of
Hawthorn Court
from B S (Wife of Resident) published on 20 October 2020

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the management and staff and feel they have looked after my husband extremely well.

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Review of
Ocean Living
from J W (Resident) published on 30 June 2020

Submitted via Postal Card • Report

Overall Experience

Everything satisfactory.

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Review of
Hawthorn Court
from S D (Daughter of Resident) published on 12 March 2020

Submitted via Postal Card • Report

Overall Experience

I am pleased with the care given to my mum. She has gained weight since being here and looks well. There are activities and outings which my mother enjoys in the moment. I would definitely recommend the home to other people in the same circumstances and I have.

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Review of
Ocean Living
from Russell H (Son of Resident) published on 15 January 2020

Submitted via Website • Report

Overall Experience

My mother is very happy and settled in Ocean Living. It has a friendly and social atmosphere and excellent catering. The staff are very accommodating and the location is excellent.

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Review of
Hawthorn Court
from G I (Son of Resident) published on 10 October 2019

Submitted via Postal Card • Report

Overall Experience

My mother is very pleased with the level of care she received. I find the staff very approachable and friendly. They are very professional and dedicated. My Mother wanders around at night and she is checked regularly through the night to check on her safety.

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Review of
Hawthorn Court
from E D (Daughter of Resident) published on 8 October 2019

Submitted via Postal Card • Report

Overall Experience

Very caring staff. They took great interest in Mum and were very kind and considerate. The manager stayed with Mum for several hours after she should have finished work to make Mum feel settled. I cannot praise the staff at Hawthorn Court enough. Excellent food, home cooked and healthy and freshly baked

cakes available regularly.

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Review of
Hawthorn Court
from J O (Daughter of Resident) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

After a time to settle in, I feel my mother is doing well. The staff are lovely and I am always satisfied with her care when I leave.

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Review of
Hawthorn Court
from R D (Grandson of Resident) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

You can't fault the place, especially the staff. It's incredibly friendly and welcoming and every resident is well looked after. I wouldn't want anything but the best care for my nan and that's what she receives here. All of the carers are very engaging and it always seems like a happy place.

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Review of
Hawthorn Court
from Philip S (Son of Resident) published on 19 September 2019

Submitted via Postal Card • Report

Overall Experience

Very welcoming. My father was made to feel at ease and is settling in well. Food and cleanliness are excellent. I would recommend Hawthorn Court to anyone.

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Review of
Hawthorn Court
from A D (Daughter of Resident) published on 19 September 2019

Submitted via Postal Card • Report

Overall Experience

Friendly, helpful and always willing to engage with us and mam.
Residents are always clean, happy and engaging.
Very homely and are always looking to make our and mam's transition as easy as possible.

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Review of
Hawthorn Court
from Antony O (Son of Resident) published on 28 August 2019

Submitted via Postal Card • Report

Overall Experience

Staff are very helpful to my mother's daily needs and try to make her feel very welcome. I find they try to keep the relative informed and within the loop to make my mother's stay as comfortable as possible.

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Review of
Hawthorn Court
from M D (Son of Resident) published on 22 July 2019

Submitted via Postal Card • Report

Overall Experience

All the staff here are very nice and very helpful.

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Review of
Ocean Living
from Barbara B M (Resident) published on 11 July 2019

Submitted via Postal Card • Report

Overall Experience

I've been in Ocean Living for several years and always found the staff and conditions first class.

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Care Homes Owned by My Choice Healthcare in Swansea

My Choice Healthcare Locations in Swansea (2)

My Choice Healthcare Reviews in Swansea (50)

Reviews Posted for members of My Choice Healthcare

Hawthorn Court

Hawthorn Court

Hawthorn Court

Hawthorn Court

Ocean Living

Hawthorn Court

Hawthorn Court

Hawthorn Court

Ocean Living

Hawthorn Court

Ocean Living

Hawthorn Court

Hawthorn Court

Hawthorn Court

Hawthorn Court

Hawthorn Court

Hawthorn Court

Hawthorn Court

Hawthorn Court

Ocean Living

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