Danforth Care Homes in Cambridgeshire | 2 Care Homes

Review of
Waterhouse Manor
from D C (Husband of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My family and myself really were so happy that my wife was receiving such professional care and kindness from all at WaterHouse Manor. Also, all of us in my wife's family were given so much support during a rather difficult time. Thank you to all at Waterside Manor for looking after my wife so well.

Please don't change anything that you do.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your lovely review, i am so pleased you were happy with the level of care your wife received. Please do not hesitate to contact us if there is anything we can do to support you and your family due to this difficult time.

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Review of
Waterhouse Manor
from M S (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum is doing 4 weeks of respite. We did 2 weeks for a start, but she's doing so well she is doing another 2 weeks. She is building up her confidence after being in hospital. She is cared for so well and nothing is too much trouble. Daily updates on how well Mum is doing or any concerns. Always made

very welcome.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your lovely review, i am so pleased mum has settled in so well at Waterhouse Manor and her confidence is building after her hospital stay. Thank you.

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Review of
Waterhouse Manor
from G M (Son of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

I was more than happy with the level of care, understanding and kindness shown to my mother during her respite stay. Mum loved her short stay and the wonderful staff. Mum is looking forward to her next stay.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, i am so pleased your Mother enjoyed her respite stay with us and your happy with the care she received. We are looking forward to welcoming mum back to Waterhouse Manor and we are always here when you need us. Thank you.

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Review of
Waterhouse Manor
from Thelma G (Sister of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Waterhouse Manor is a 5 Star Home Care Accommodation in Fordham, Cambridgeshire. The manager and staff are excellent for my sister. She loved everything about Waterhouse Manor on her first visit and wished she had decided care home living months ago because she felt the joy and peace as she walked in

the door. The accommodation, food and care given is excellent and professional. The manager and the care team were very helpful in assisting with my sister's care based on what she needed after the medical exam and talking with her. She is excited each day and the manager has allowed her to bring books into the home and now she has her own corner for all her bird watching and roaming books outside her room for the resident to read. Overall, my sister is very happy, feels/looks great and safe because the staff has helped her with her social skills. Waterhouse Manor is an amazing place, with a wonderful staff that cares and a great place for my sister. Thanks Waterhouse Manor for saving my sister.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for leaving such a wonderful review, your kind words mean so much to the whole team at Waterhouse Manor. I am so pleased your sister has settled in so well and is so happy with the outstanding care she is receiving. Thank you

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Review of
Barton Manor
from M F (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

From the first phone call, to a home visit, to an unannounced visit to Barton Manor Care Home, I felt so very reassured. What a kind and caring team of Staff. All so pleasant to talk to, so respectful to their residents and each other. All beautifully dressed, always smiling. Everywhere looked immaculate.

All residents, visitors and staff looked so happy, relaxed and content. There was something for everyone, so many activities, I felt I'd like to stay myself. Every window had a different outlook, so would please everyone. All needs can be met - from personal care to hair done, feet done, everything that would concern you. A beautifully new building with residents needs in mind. I have had this home recommended to me so many times. It wasn't hard to see why. I feel any resident would be happy staying here and their family and friends would be quickly reassured that they'd found the right place for their loved ones.

Reply from Jan Gibbs, Regional Manager at Barton Manor

Thank you so much for your very kind and thoughtful feedback.i was so pleased to hear of your experience and how our team has made this such a positive one for you and your loved one.I will certainly make sure the whole team receive this wonderful feedback.

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Review of
Waterhouse Manor
from Gwen G (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Although mum only stayed at Waterhouse Manor for a few weeks as she sadly passed away the care she received was excellent. The care she received was tailored to her specific needs and every member of staff she had contact with treated her with dignity and compassion. My family are so grateful for all

the support we received at what was a very sad time.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your lovely review and taking the time to do this at such a sad time for you and your family. From everyone at Danforth Care Homes we are sending you our sincere condolences and we are thinking of you and your family at this difficult time.

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Review of
Waterhouse Manor
from J W (Relative of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

We have been particularly grateful for advice on how to help our relative to settle and feel at home. Also the sensitivity in realising our sadness in letting them go into residential care.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, i am so pleased we have been able to support you on this journey of looking into care for your loved one. We are here to support you and your family and if there is anything we can support with please do not hesitate to reach out to us. Thank you.

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Review of
Barton Manor
from V C (Friend of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I have visited a family friend many times since they have been living at Barton Manor, on each visit I find every member of the team to be helpful, friendly & respectful & nothing is too much trouble for them.
The home is always immaculate, fresh & very welcoming, I look forward to visiting, not only

my friend, but everyone at Barton Manor, it's like one big family.
I must add, over the Christmas month, the place was amazing! The Barton Manor team had it full of festivities every day, bringing lots of happy faces & special memories.
I know it's probably a month late, but Happy
2025 to all at Barton Manor & thank you!

Reply from Jan Gibbs, Regional Manager at Barton Manor

Thank you so much for your kind words and feedback.I know that the team will appreciate everything you have said. I will certainly make sure they are all made aware.Thank you for taking the time to complete a review.

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Review of
Barton Manor
from Martin W (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I am so happy and impressed with the way Mother is being cared for, I doubt if there's better. The staff couldn't be more attentive. Bless them and thank you so much.

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Review of
Barton Manor
from Jacqueline H (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Excellent caring staff - always honest and informative. The facilities and meals are amazing as are the rooms which are wonderfully decorated. Barton Manor has a cinema for the residents and a hairdressers. I visited today and the wonderful receptionist had even taken the trouble to take a photo of

my mum after having her hair done. The care manager is equally kind and knowledgeable if you have any questions. They are always upfront and honest about anything you ask them.

Reply from Andrea Layton, Manager at Barton Manor

Thank you so much for this amazing review I will be sure to pass on the praise.

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Review of
Waterhouse Manor
from Candy K (Niece of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Arriving at this home is like entering a 5-star hotel. The decor is beautiful and the home is very welcoming. All the staff are very welcoming. My auntie is very happy here and wants for nothing. The facilities are outstanding, every little detail has been thought of. When I visit there are always lots

of smiles from staff and residents. I would recommend this beautiful home to anyone thinking of somewhere for their loved one. You certainly won't regret it.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your auntie has settled in so well at Waterhouse Manor and is enjoying the facilities. Thank you.

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Review of
Waterhouse Manor
from Donald M (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We are friends of an 89-year-old widow who has been in Waterhouse Manor since November 2024 having been living alone with day carers for a few years. We visit her regularly once a week and the overall improvement in her quality of life is very obvious in every respect. The home opened in 2024 so is

new, well designed and appointed and with plenty of parking. All the staff we have encountered seem to be genuinely caring people and professional; they are very welcoming towards us. Our friend says the food is excellent. The home gets involved with the local community and various visits from local groups are arranged. Residents are also taken on short visits to a tea room at a local garden centre which our friend enjoys. She is very happy at Waterhouse Manor.

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Review of
Waterhouse Manor
from Angela S (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I knew from my first visit to Waterhouse Manor when I was looking for respite care for my mum that it was going to be an amazing place. The staff are always kind, caring, hardworking and approachable nothing is too much trouble for them. The facilities are excellent; very clean, warm and bright. Mum

was very anxious at first but with lots of support from the staff and other residents she has settled in well and is now a permanent resident. We as a family have always been kept informed of Mum's needs and have been made to feel very welcome when visiting her with mugs of tea and a tasty meal if we want to join Mum for Lunch. The activities vary each day and I have enjoyed joining in with some of them too. I don't worry about Mum as much now as I know she is safe, happy and extremely well cared for.

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Review of
Waterhouse Manor
from M T (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been attending Waterhouse Manor on Monday and Friday from the end of September 2024. He requires mainly social care. Memory and speech very limited. The care and stimulation he receives are outstanding. All his time there is very special. He receives constant help with joining in the

many activities, enjoys all refreshments and nourishing meals. All the staff are amazing, thoughtful, kind and reassuring. We are always greeted with a smile.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for taking the time to leave such a fantastic review for Waterhouse Manor , The whole team pride themselves on delivering outstanding care, meaningful activities for all to enjoy and offering a warm and welcoming environment for all visitors and your review confirms the fantastic work they all do. Thank you.

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Review of
Waterhouse Manor
from Gary S (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother has been attending Waterhouse Manor Care home for 3 months now on a day visitor basis.
She is welcomed by all the staff every day so she feels fully at ease and special in every way. The meals and refreshments she receives are all lovely and the staff all take every opportunity in making

her stay as enjoyable and fully filled as can be. She finishes her day wishing she could stay longer with the staff all making a fuss of her and wishing her well till they see her again.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well and enjoying our day care service at Waterhouse Manor. Thank you.

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Review of
Waterhouse Manor
from Nicholas C (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The care home initially accepted my mum, who suffers from Alzheimer's, for respite care with 3 days notice when a crisis occurred at home with my dad. They immediately addressed pressing issues with injuries, infections, hydration and nutrition while they assessed her future needs, accepting her as

a permanent resident after 3 weeks. Since then she has healed and gained weight, engaged with others and been stimulated each day by activities and a very caring environment. The home is brand new and locally staffed and being one of the first few residents to enter the levels of care and attention she has received are above and beyond anything that could be delivered elsewhere. Communication from staff at the home is first class and we always feel welcome on visits where we can see she responds warmly to them and clearly trusts them. It's difficult to admit but this is the care environment my mum needed much earlier. We are very grateful for all they are doing for her.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased we were able to support so quicky with getting Mum settled at Waterhouse Manor. It is so lovely to read how much Mum has improved since being in our care, and she is enjoying all the daily activities Waterhouse Manor offers.

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Review of
Barton Manor
from Rosemary B (Friend of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

I have visited Barton Manor again today to visit my friend, I do this weekly. It's always a pleasure to visit Barton Manor, staff are brilliant, the home is kept beautiful, no old people smell, always asked if I would like a coffee, nothing is too much trouble.
After a bad experience of a previous

home, I am so glad that I found Barton Manor.

Reply from Andrea Layton, Manager at Barton Manor

Thank you so much for the lovely review of our home. We work tirelessly to ensure both residents and their loved ones are looked after to the highest standards.

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Review of
Barton Manor
from Mark S (Nephew of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

My auntie stayed for respite for a couple of weeks. The staff were friendly and accommodating. The food was a well-balanced diet suiting all needs.
Would recommend.

Reply from Andrea Layton, Manager at Barton Manor

Thank you for your valuable feedback. I am so pleased your aunt enjoyed her stay with us.

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Review of
Waterhouse Manor
from Fay H (Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

I came to this care home in October. My niece pushed me around in my wheelchair and as I went from room to room I felt at peace and thought I would love to come here. The ladies who showed me round were so lovely and kind and explained all the questions I asked. I've been here now for over 3 months

not for a moment have I regretted it. The care and attention I get is unbelievable, nothing is too much for them. (If I asked for the moon they would get it.) Food is excellent, well cooked and always delicious, our activities are well thought out and everyone is able to join in. I am always treated with great respect and always feel safe here.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your fantastic review, it was a pleasure to meet you when I visited Waterhouse Manor recently and hear how well you have settled in. I am so pleased you are enjoying the food cooked by our wonderful chefs and the care your receiving is outstanding. Thank you.

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Review of
Waterhouse Manor
from A J (Grandson of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

The staff at Waterhouse have been amazing. I've not seen my Nan as engaged as she is now in years, they really know how to bring the best out of her. It's wonderful to see how interactive she is with some of the staff.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review. I am so pleased you have seen such an improvement in Nan since her she moved in to Water House Manor. Thank you.

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