Danforth Care Homes in Norfolk | 4 Care Homes

Review of
Heath Lodge Care Home
from John P (Respite Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

On the whole a good experience. Could do with more staff at times and there were variations in the quality of the food, particularly in the cooking.
Considering the cost I think the standard should be better,
There were no managers available over the weekends which is very surprising

Reply from jan gibbs, Regional Manager at Heath Lodge Care Home

Thank you for taking the time to provide us with your feedback regarding your experience. Of course we are disappointed that not all of your expectations have been met and as we take all feedback seriously, please be assured that your comments will be discussed with our team. I can advise you that whilst our General Manager and Care Manager' working hours are mainly Monday to Friday, they do provide management cover at the weekend and of course we always have a Unit Manager covering the whole weekend.

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Review of
Heath Lodge Care Home
from L E (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

I have held off writing a review for Heath Lodge Care Home for three months to ensure I got a very clear picture of the home, the staff, food, activities and overall care of my mother who is living with dementia....
I can now say, without a shadow of a doubt that Heath Lodge is an absolutely fantastic

Care Home in my opinion. I visit my mother a couple of times a week and after the initial settling in period, which is always tricky with dementia, she is now very happy. All of the staff are friendly, caring, polite and calm, they seem to genuinely care and know every resident well. The meals are delicious and mum always clears her plate (as do I when I join her for lunch!). There are daily activities which are varied and stimulating. The bedrooms are beautiful, my mother's has a door onto the enclosed garden which she loves. I genuinely can not fault this place and rave about it to my friends. It is such a relief to know my mum can spend the rest of her life in such a luxurious Home.

Reply from jan gibbs, Regional Manager at Heath Lodge Care Home

Thank you for your very kind feedback and I am pleased that you have found Heath to be the right home for your Mother. It is always a very daunting experience finding a new home for our loved ones, our team understand this, and they do their very best to make every day special. I will certainly pass on your feedback to our team.

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Review of
Woodland Court Care Home
from N D (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent, very professional, caring and extremely friendly staff. More like a five star hotel.

Reply from Amy Batchelor, Customer Relations Manager at Woodland Court Care Home

Thank you for your wonderful review and kind words about the fantastic team at Woodland Court, i will ensure you feedback is shared with the whole team. Thank you.

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Review of
Coronation House
from E D (Friend of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been hugely impressed by Coronation House. The staff show genuine care for the residents, spend time with them, encouragement do things for themselves, show signs of knowing them well individually. They are very responsive to the resident's needs. Everytime I visit (on average every 2 weeks)

some kind of activity is underway, singing, dancing, quizzes, film shows etc. The food looks very good. The rooms and decor are fantastic. The staff is very welcoming to visitors. They are clearly proud of where they work. As with the every care home I have visited, I do wonder if residents get enough vitamin D! I love the clothe labelling - v. efficient + works!

Reply from jan gibbs, Regional Manager at Coronation House

Thank you for your feedback. it is so pleasing to read your comments as all our staff are very passionate about the care and service they provide to our residents. i can assure you that residents do go out for walks and trips and are actively encouraged to enjoy the sunshine when we finally have some.

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Review of
Coronation House
from C S (Daughter-in-law of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother in law started this adventure in November 2024, and from all the times we have been here (as well as other family members) the care and support has been fantastic. We are so glad to have mother in law here safe and extremely comfortable.

Reply from Jan Gibbs, Regional Manager at Coronation House

Thank you so much for your wonderful feedback. I am so pleased to hear that your Mother In Law has settled in well and is receiving the best care you were wanting for her. I will certainly ensure the whole team are made aware of your feedback.

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Review of
Woodland Court Care Home
from Kim D (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My mum has now been a resident of Woodland Court for just over a month and I can honestly say the level of care she has received could not have been better. Within two weeks, the staff had been able to get my mum more mobile again and she has put on weight following a stay in hospital. Of course the

home is new so fresh and clean but it is the staff and mangement that make this home special and the best in Great Yarmouth (in my opinion having tried mum in 4 other local care homes).

Reply from Amy Batchelor, Customer Relations Manager at Woodland Court Care Home

Thank you for your wonderful review, i am so pleased mum has settled in so well at Woodland Court. The whole team pride themselves on delivering outstanding care and your review confirms the fantastic work they do. Thank you.

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Review of
Broadlands Lodge Care Home
from Kim D (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Mum has temporarily been in Broadland Lodge whilst we wait for the home in Gorleston to open, and I would say the care she has received has been excellent. We have tried Mum in several homes previously for respite, and Broadland Lodge is by far the best we have tried. The staff are the most supportive

and caring I have come across. I can only hope and wish that the same standards are applied to the new one in Gorleston.

Reply from Jan Gibbs, Regional Manager at Broadlands Lodge Care Home

Thank you so much for your very kind words. I am so pleased to hear how well your Mum was cared for in our home. I feel sure your Mum will equally enjoy her stay at Woodland Court. Another beautiful home with dedicated staff. I will make sure your feedback is given to the team at Broadlands.

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Review of
Coronation House
from C P (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Having had a serious fall, my mum needed some additional help and care to aid her recovery. Coronation House have gone above and beyond to help her recover and have given her excellent care over the last two weeks. The staff are wonderful and kind, nothing has been too much trouble. I would recommend

Coronation House to anyone who needs respite, or any full time care needs.

Reply from jan gibbs, Regional Manager at Coronation House

Thank you so much for your wonderful feedback. We are so grateful for this and I know that the team will be truly appreciative of your kind words. I will make sure these are relayed to them.

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Review of
Heath Lodge Care Home
from Mike T (Son of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My father's dementia and occasional falls were making his ability to stay at home tremendously concerning. He moved into Heath Lodge and it was immediately obvious that this was the best place for him. The staff have been brilliantly understanding right from the initial meeting through to the present.

My father has found it hard to settle but this is by no means a reflection on the staff. His dementia does not allow him to recall any of the reasons for him being there as his short term memory is horrendous. However the continual reassurance and care that he receives from the staff along with strategies from the Manager have helped ease him into his new surroundings. Furthermore the constant awareness of health issues as they arise has also given me total peace of mind. They are very attuned to the needs of residents with the very many forms that dementia presents and the interaction is always suited to that individual residents needs. Very happy with what they do for us, thank you all.

Reply from jan gibbs, Regional Manager at Heath Lodge Care Home

Thank you for your very kind feedback. I am so pleased to hear that your father has settled into Heath Lodge and that you have the peace of mind that your father's needs are being cared for so well. I will certainly ensure your feedback is given to all the staff at Heath Lodge.

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Review of
Heath Lodge Care Home
from Carol W (Niece of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I worked for the Council in quality monitoring of care homes for older people. I have worked with numerous care homes to improve their quality and safety of their services.
Heath Lodge is purpose built and the facilities are excellent, the rooms are furnished to a high standard as are the dining and

lounge areas. Everywhere is always spotlessly clean and very well maintained.
All staff are professional friendly and very approachable.
You always get a warm welcome when visiting, I visit most days, and at different times. I always feel at home and I feel I'm visiting my aunt at home not in a home.
The quality and safety of care my aunt receives is excellent, all her needs are met, she is treated with dignity and respect, she is happy and content. I cannot praise the care staff enough.
I have observed wonderful interactions between residents and staff not just occasionally but continually. Staff put residents at the heart of what they do.
This is one of the best care homes I have visited.

Reply from Jan Gibbs, Regional Manager at Heath Lodge Care Home

Thank you for taking the time to complete this review of our home. The team work tirelessly to provide and best care and service to all our residents, families and friends. We always value everyone's feedback as it helps us to ensure and maintain the best care and service. I am so pleased to hear your Aunt has settled and you are both happy with the care being given. I will certainly pass this onto the team.

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Review of
Heath Lodge Care Home
from E M (Friend of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall Heath Lodge Care Home provides a comfortable home with lots of interesting facilities which I feel would be used more if offers of help to attend for those less mobile (2 wheelchair users were left at the end of an activity for approximately 45 minutes before being picked up). Morning coffee

and afternoon tea/coffee often late and sometimes missed. Care varies, some rough and unfriendly. Food/meals delivered to rooms cold and not edible.

Reply from jan gibbs, Regional Manager at Heath Lodge Care Home

I would like to thank you for your feedback which we take very seriously. It is disappointing to read and that our standards were not as we would expect when you visited. We will of course investigate this to ensure we continue to provide the very best care and service.

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Review of
Heath Lodge Care Home
from Alison T (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I have been extremely impressed with the care that the staff are providing for my father-in-law who has late stage dementia. Due to his dementia, it has taken a while for him to settle in and understand where he is and why he is there. All staff have been unfailingly kind and helpful towards my father-in-law

and also to my husband and I in making the transition from home to Heath Lodge Care Home. They have been proactive in making suggestions to help him settle in as well as about his various health needs. It is a huge relief to know that he is safe and so well cared for.

Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home

Thank you for your lovely review, I am so pleased Heath Lodge have been able to support your father-in-Law with his transition into care and he is now settled at Heath Lodge. The whole team pride themselves on delivering outstanding care and your review confirms the fantastic work the whole team do. Thank you.

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Review of
Heath Lodge Care Home
from Joanna W (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My experience at Heath lodge Care Home was excellent. The team where so supportive to me when my father was unwell and spent some time at Heath Lodge.
Nothing was too much trouble and my father was very happy there and recovered extremely well and is now at home. I cannot rate the care home higher.

I am so grateful for all they did.

Reply from Jan Gibbs, Regional Manager at Heath Lodge Care Home

Thank you so much for taking the time to tell us of your experience of the care and support you and your father received whilst your father spent sometime recovering in Heath Lodge. I am so pleased to hear that your father was very happy and had recovered well. I will ensure that the team are made aware of your feedback.

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Review of
Broadlands Lodge Care Home
from K T (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff and carers are really friendly and super helpful. They are always willing to listen and adapt to make my father's stay pleasant. The food and menu look delicious and the rooms are large, designer and spacious. My favourite feature is the retainer bed which looks super comfortable and larger

than most. Dad is always treated with dignity and has built some lovely relationships with his carers. I know he is being looked after well.

Reply from jan gibbs, Regional Manager at Broadlands Lodge Care Home

Thank you so much for your very kind and considerate feedback, your time and thoughts are very much appreciated. We will ensure that the team are made aware of your feelings and how they have helped your father to settle into the home.

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Review of
Coronation House
from S B (Friend of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely staff. Residents are all so happy. Very welcoming and homely.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. The whole team at Coronation House pride themselves on delivering outstanding care and offering a warm, welcoming and friendly environment for all visitors. Thank you.

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Review of
Broadlands Lodge Care Home
from S S (Son-in-law of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

A great environment with engaged and supportive staff who are ready to provide in every respect.
The facility is lovely and kept to a very high standard.
Always enjoy visiting.

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Review of
Heath Lodge Care Home
from Rob D (Son-in-law of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

We have been hugely impressed with the accommodation and particularly the kind and caring staff. From June onwards the support and care offered has been exceptional- such a weight off our shoulders knowing Mum is in such good hands.

Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home

Thank you for your wonderful review. I am so pleased mum has settled in so well at Heath Lodge. Thank you for your kind words about the team, I will ensure your feedback is shared with them. Thank you.

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Review of
Coronation House
from N A (Husband of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife has settled really well, and is being well looked after. All the staff are wonderful.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review and kind words about the staff at Coronation House. I am so pleased your wife has settled in so well and your happy with the care she is receiving. Thank you.

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Review of
Coronation House
from Craig A (Friend of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Awesome care home. Staff are very welcoming and caring. Residents are very well looked after and are very happy. The facilities are fantastic with massive gardens. So much more to do indoors with books, cinema room, games and much much more.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. I am so pleased you are happy with the care and facilities Coronation House has to offer. Thank you.

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Review of
Heath Lodge Care Home
from D G (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been extremely well cared for by staff who showed kindness in all their interactions with her. My mother grew fond of many staff members. I felt supported by them. The management has been open to suggestions and has offered regular reviews of her care plan as her needs changed. In addition,

they offered a welcome to visiting family and communicated with us when appropriate. They were also caring and in touch with health professionals when necessary. Overall excellent.

Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home

Thank you for your lovely review, I am so pleased you were so happy with the care. The whole team pride themselves on delivering outstanding care and your review confirms the fantastic work the whole team does. Thank you.

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Care Homes Owned by Danforth Care Homes in Norfolk

Danforth Care Homes Locations in Norfolk (4)

Danforth Care Homes Reviews in Norfolk (113)

Heath Lodge Care Home

Heath Lodge Care Home

Woodland Court Care Home

Coronation House

Coronation House

Woodland Court Care Home

Broadlands Lodge Care Home

Coronation House

Heath Lodge Care Home

Heath Lodge Care Home

Heath Lodge Care Home

Heath Lodge Care Home

Heath Lodge Care Home

Broadlands Lodge Care Home

Coronation House

Broadlands Lodge Care Home

Heath Lodge Care Home

Coronation House

Coronation House

Heath Lodge Care Home

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