Danforth Care Homes in North East Lincolnshire | 1 Care Home

Review of
Old Norse Lodge
from Julia S (Daughter-in-law of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My father in law has only been a resident for a few days but the staff and care have been very comforting He has enjoyed his showers and food and the staff have been very kind and caring this far. We all enjoyed GATSBY evening on his birthday.

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Review of
Old Norse Lodge
from A D (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother comes for daycare and respite. She enjoys the time here, especially the food. The staff treat her with kindness and affection.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your review, I am so pleased your mother enjoys coming in for Daycare and her respite stays at Old Norse Lodge. I will ensure our wonderful chef receives your feedback regarding the food. Thank you.

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Review of
Old Norse Lodge
from Fiona W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

As a family, we were very impressed with the level of care. My mum had a couple of episodes of vomiting and diarrhea. The staff handled Mum with great compassion and dignity, but then went on to assess Mum's condition. They quickly realised she was ill and arranged for her to have medical assessment.

They didn't just clean her up. They looked for the cause. We have great confidence in the staff.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased you are happy with the care Mum receives at Old Norse Lodge and the staff have filled you and your family with confidence. Thank you.

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Review of
Old Norse Lodge
from Karla R (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

What a team! An initial family decision that my father-in-law needed respite, quickly led us to understand that the care, support and environment of Old Norse Lodge could not be matched. The individual care and familiar staff are perfect for him and anyone who requires wrap-around care in an environment,

much like a hotel.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased your father-in-law enjoyed his respite stay at Old Norse Lodge. Thank you for your kind words about the fantastic staff, the whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment for all visitors. We look forward to seeing you all again soon.

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Review of
Old Norse Lodge
from C S (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum came into respite initially and has enjoyed the care, kindness, activities and facilities. The staff have been amazing with her she has decided to stay as a permanent resident now.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased Mum enjoyed her respite stay with us and made the decision to stay at Old Norse Lodge permanently. Thank you.

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Review of
Old Norse Lodge
from L D (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Really supportive, beautiful premises. Staff amazingly kind! Really skilled, know their stuff! Food excellent. Mum very improved.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your fantastic review, I am so pleased you have seen an improvement in Mum since living at Old Norse Lodge, thank you for your kind words about the staff, they really do all take pride in delivering outstanding care and your review confirms the fantastic work the whole team does. Thank you.

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Review of
Old Norse Lodge
from G S (Son of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

Staff absolutely excellent, friednly, helpful and caring to our mother and her guests.
Gives us peace of mind for her welfare and the care given to her.
Would recommend it to anyone in our position.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased you have been given peace of mind your mother is safe and well cared for at Old Norse Lodge. Thank you.

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Review of
Old Norse Lodge
from M E (Son of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

All the staff are very supportive. Very clean, with lots of facilities and choices of meals and activities. Welcomed us as a family. Nursing care is second to none. Two staff members in particular are awesome, another very caring and all cleaners and staff in general do all they can to help and are

friendly. They are very patient, attentive and busy. One staff member, in particular, stands out, great rapport with all and a sense of humour. Pleased our Mum is in a place that is loving and caring. Feel settled and not worried about her care there. Thank you for supporting this new phase in our lives which is difficult.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your fantastic review, I am so pleased you are happy with the care mum is receiving at Old Norse Lodge and the facilities it has to offer. I will ensure your kind words about the staff are shared with the team. Thank you.

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Review of
Old Norse Lodge
from T V (Son of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved in three weeks ago. Excellent induction and welcome. Very friendly and caring staff. So far very impressed with the service and care shown to my Mum.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased Mum has settled well at Old Norse Lodge. Thank you.

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Review of
Old Norse Lodge
from J S (Friend of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

My friend is happy and relaxed. She has settled very well. Her nutrition is so much better, reflected in her skin and hair being improved in condition.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased your friend is happy and you can see the benefits from the care she is receiving. Thank you for taking the time to leave such a wonderful review.

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Review of
Old Norse Lodge
from Trevor P (Son of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

I can't recommend Old Norse highly enough. All the staff are extremely friendly and actually seem to care about the residents. I cannot say the same of other care settings we have used. From day one, Mum has been welcomed and cared for with great compassion and dignity. The home itself is well-appointed

and kept spotlessly clean. Every member of staff and management should be applauded for their efforts and dedication to the residents they care for.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased Mum has settled so well at Old Norse Lodge. Thank you for your kind words about the staff, they all pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.

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Review of
Old Norse Lodge
from Graham L (Son of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since May 2024. I looked at a number of care homes in the area and only a couple I felt lived up to my expectations and those of Mum's. Old Norse Lodge just felt like a homely place and the home is immaculately clean. The staff are very friendly and professional. My mum often

says they're like extended family. As I don't live in the area I have complete peace of mind that she is being cared for. Thanks to everyone again for being there for her!

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased you have peace of mind knowing Mum is safe and well cared for at Old Norse Lodge. Thank you for your kind words about the staff, i will ensure your feedback is shared with the whole team. Thank you.

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Review of
Old Norse Lodge
from W B (Relative of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

Very good home. Friendly staff. Could do with more carers.

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Review of
Old Norse Lodge
from Debbie C (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

The care given to my mum has been exceptional. All the staff show empathy and respect to my mum and also to my family and to myself. They address her individual needs on a daily basis and nothing is too much trouble. The food is excellent and the environment is light, bright and very relaxing. Cleanliness

is also excellent. I cannot fault anything about Old Norse House.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review. I am so pleased Mum has settled in well at Old Norse Lodge. The whole team pride themselves on delivering outstanding care and offering a warm and friendly welcome to visitors. Your review confirms the fantastic work they do. Thank you.

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Review of
Old Norse Lodge
from S C (Daughter of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

Excellent care for my poorly mum. Staff are all lovely and very caring, nothing is too much trouble. Surroundings are also excellent. The attention to details is obvious and everyone we have come across has been happy to chat and help us with any request.

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Review of
Old Norse Lodge
from Brett L (Grandson of Resident) published on 5 April 2024

Submitted via Website • Report

Overall Experience

My grandma moved into the home at the beginning of the year, from the first initial walk around it is very clear that the home is kept at a high standard and everyone is very welcoming and genuinely caring, my grandma is so pleased that she moved into Old Norse Lodge and our family can rest assured

that she is well looked after and safe. I cannot thank everyone enough for what they are doing for my grandma. Would very highly recommend it.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review. I am so pleased to hear your Grandma has settled in well to her new home and you and your family are so reassured knowing she is well cared for and safe. I will ensure your feedback is shared with the whole team at Old Norse Lodge. Thank you.

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Review of
Old Norse Lodge
from S R (Grandson of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

Came to visit my grandad at his new home recently, and the atmosphere is warm and welcoming, and the staff were very helpful and couldn’t do enough for us. The home is stunning, so open and bright. We have nothing but good comments about the care my grandad receives. We are very reassured that he has

a home like this to see out the rest of his days in. He’s happy and loves it here, and that’s the main thing. The staff are brilliant.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful feedback regarding the care your grandad is receiving at Old Norse Lodge; the team really prides themselves on delivering person-centred care and providing a warm and welcoming environment for visitors. I will ensure your feedback is shared with the whole team. Thank you.

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Review of
Old Norse Lodge
from Penelope B (Niece of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

We have been extremely pleased to see how my relative has adapted to the wonderful care and friendly atmosphere at Old Norse Lodge.
She is absolutely loving her time here. Staff and all of the activities keep her involved.
"They are all very nice, and I have no grumbles about anything" - to quote

her.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your lovely review; I am so pleased your relative has adapted well and is enjoying her stay at Old Norse Lodge. I will ensure your feedback is shared with the whole team. Thank you.

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Review of
Old Norse Lodge
from H E (Daughter of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience

Beautiful home, it is more like a hotel!

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Review of
Old Norse Lodge
from D B (Daughter-in-law of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

We picked the perfect care home after visiting several in the area. Staff are excellent, nothing is too much trouble. Surroundings are lovely (rooms, communal areas, bathrooms etc). Really can't think of a negative comment!
A very caring care home.

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Care Home Owned by Danforth Care Homes in North East Lincolnshire

Danforth Care Homes Locations in North East Lincolnshire (1)

Danforth Care Homes Reviews in North East Lincolnshire (35)

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