Premium Care Group in Buckinghamshire | 2 Care Homes

Review of
Kingfishers Care Home
from M N (Granddaughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Kingfishers Care Home is a lovely, warm and inviting place & we have received nothing but exceptional service in very challenging circumstances. My grandad is not the easiest person to care for, but they still treat him with kindness and respect. Everyone from the management down to the maintenance

team are wonderful people and we couldn't ask for better service. Thank you for such excellent care.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you so much for your kind words! We are truly honoured to have had the opportunity to care for your grandad. It's wonderful to know that you've experienced the warmth, kindness, and respect that we strive to provide each day. Your gratitude means a lot to the entire team here, from management to the maintenance staff. We will continue working hard to ensure your grandad and all our residents receive the best care possible. Thank you again for trusting us with his care!

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Review of
Kingfishers Care Home
from C W (Husband of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

You just know the Kingfisher Care Home in Bourne End is well run by the kind and smiley staff. Very impressed with everything. Well done staff and management.

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Review of
Austenwood Nursing Home
from A W (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Finding Austenwood Nursing Home was such a relief as I was really having trouble finding somewhere which I thought would be suitable for my Dad, who has dementia. The atmosphere, as soon as you walk in, is very welcoming and calm and very much home from home. It doesn't feel like a care home at all

and very light and airy. The staff from all areas are just wonderful - caring, understanding, fun - each providing all you can ask for in their own areas of specialism. Their empathy and compassion shines through and they treat each resident as individuals. This is everything I was looking for in a care home for my Dad. He can be challenging at times but they take it in their stride and tell me not to worry. When I chat with him we agree that this is the best place for him. Thank you

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your heartfelt review. We're so pleased to hear that finding Austenwood Nursing Home has brought you peace of mind for your dad's care. Creating a welcoming, calm, and home-like atmosphere is something we strive for, and it's wonderful to know that it's made such a positive impact on you and your dad. Our team is truly dedicated to treating each resident with empathy, respect, and individuality, and your recognition of their compassion and professionalism means so much to us. It's also reassuring to hear that your dad feels comfortable and that you both agree this is the best place for him. Thank you for entrusting us with his care-it's a privilege to support your family, and we're here for you every step of the way.

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Review of
Kingfishers Care Home
from Jackie N (Friend of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Kingfisher is an amazing place for the elderly to stay. I was so worried about my friend going in to a care home, but I needn't have, I am so happy with this place. If you've got anything you need to discuss, they are more than happy to speak to you and then sort whatever needs sorting. The staff are

so kind and caring and I couldn't have asked for a nicer place for my friend to go to

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you so much for your kind words! We're thrilled to hear that your friend is enjoying their time at Kingfisher and that it has provided peace of mind for you. Our team works hard to ensure every resident feels comfortable and well cared for, and it's wonderful to know that this has made such a positive impact. We truly appreciate your feedback and will continue striving to offer the best possible care for all of our residents.

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Review of
Kingfishers Care Home
from I S (Son-in-law of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

A very pleasant home that is seems spacious enough and well cared for. The external grounds look very appealing and there appeared to be plenty of facilities on site. Staff we both friendly and vary helpful. My mother-in-law seemed vary comfortable despite her still having the mindset she what to go

home which is not tenable given her condition. Both my wife and I felt very reassured when we saw the home and feel she is very safe and well looked after.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for taking the time to share your thoughtful review. We're so glad to hear that you found our home spacious, well-cared for, and that the external grounds made a positive impression. It's also wonderful to know that you felt reassured about your mother-in-law's care and safety while she is with us. Our team is dedicated to providing a comfortable and welcoming environment, and we're pleased to hear that your mother-in-law is feeling comfortable, even as she navigates the challenges of her condition. Your support and trust in us mean a lot, and we're grateful to have the opportunity to care for your loved one. Thank you again for your kind words!

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Review of
Kingfishers Care Home
from Sue W (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

We couldn't be happier with Kingfishers all the staff are so caring and kind - from the chefs to the managers - Mum has been in the home 5 months now and is so happy as like home from home - she gets so much attention .. from all the staff - so highly recommend the home

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you so much for your wonderful review! We're thrilled to hear that your mum has settled in so well and is receiving the care and attention she deserves. It's truly heartwarming to know that our staff, from the chefs to the managers, have made such a positive impact. We are grateful for your recommendation and are so happy to be able to provide a home-from-home experience for your mum. If you ever need anything, please don't hesitate to reach out!

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Review of
Austenwood Nursing Home
from R C (Friend of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Lovely home.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Austenwood Care Home. If there's anything we can do to make your friends stay even better, please don't hesitate to let us know. We truly appreciate your feedback!

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Review of
Austenwood Nursing Home
from Bevill C (Respite Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My circumstances with a very elderly relative changed resulting in a Sunday enquiry for assistance. By the next day Austenwood Care Home had collected the elderly relative and welcomed her for a weeks respite care. Since then the relative has stayed in Austenwood. Relaxing in the 24 hour professional

care, the comfortable surroundings and the loving people. This really is 5 star treatment.
For myself this is the first time I've had to deal with a very elderly relative with diminishing physical abilities. Austenwood's staff have provided guidance, reassurance and gently taken control. I'm so grateful for them and how they always appear happy and content leaving myself to the role of spectator
As for my elderly relative well she just wished she had known about Austenwood Care Home a lot earlier but that we can't change.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for sharing your thoughtful experience with us. We're so pleased to hear that both you and your relative have felt welcomed and supported by our team. It's an honour to provide the care and guidance needed during such a challenging time. We're grateful for your trust in us and are delighted that your relative is enjoying the comfort and care here at Austenwood. While we wish we could have been there earlier for your family, we're happy to be part of your journey now. Your kind words mean a lot to us, and we look forward to continuing to support you both.

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Review of
Kingfishers Care Home
from R B (Friend of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

At Kingfishers, the staff seem to be really pleasant and very attentive.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for your feedback so far, we are so pleased you feel comfortable and well attended too. If there is anything you think that we can do to improve our service please do not hesitate to get in touch!

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Review of
Kingfishers Care Home
from S T (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mother has been at Kingfishers for nearly one year. I am so grateful she is in such a wonderful nursing home as the staff are caring and very kind.
Kingfishers have two reception rooms, and an oak panel dining room with a lovely, well-tended garden. The residents can sit out in the summer on the

terrace with sun-shading umbrellas. I could live here too!

Reply from Fiona Charles, Operations Manager at Kingfishers Care Home

Thank you for taking the time to leave us a review, your feedback will be shared with the team.

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Review of
Austenwood Nursing Home
from J M (Sister of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Austenwood Nursing Home is an outstanding nursing home on every level, from the day my brother moved in, to the day he passed peacefully and lovingly away. The home welcomed both him and the family into their loving care and hearts. He was blind, wheelchair-bound, amongst other issues and had dialysis

three times a week. None of this was a problem for the home, they met his physical and dietary needs with diligent care and love. We loved visiting him and seeing the Austenwood family, it was a happy and joyful place and lovely to sit and have a coffee with the staff who always gave us a warm welcome and time. The social events were always such fun. During his end of life, we were so blessed to have him at the home. The family were held in their care and he was peaceful and calm to the very end.
We will always be grateful to Austenwood Nursing Home for the nursing staff, the care and activities team for making Gordon's life so comfortable, fulfilled and happy.

Reply from Louise Hickman, Operations Manager at Austenwood Nursing Home

Thank you so much for your kind review. Having your brother with us at Austenwood was a privilege. I will pass on your kind words to the team which I know will mean a lot to them, as did your brother. Please do always feel free to come in for a coffee and a chat.

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Review of
Kingfishers Care Home
from H M (Husband of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

Most enthusiastic, welcoming stay. Always cheery and knowledgeable about residents' well-being. Lovely patience with residents providing constant amusements and diversion.
Tireless and sympathetic.
Activities are imaginative and seasonally relevant.
Other occasional visitors are also very impressed.
Nursing

staff are extremely conscientious and familiar with conditions.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you so much for your thoughtful and kind review. We are absolutely delighted to hear that you had such a positive experience during your stay at Kingfishers Care Home. It's wonderful to know that our team's enthusiasm, care, and attention to the well-being of our residents made a lasting impression. We are particularly pleased that you appreciated our activities and the dedication of our nursing staff. It truly means a lot to us that other visitors were also impressed by the care and attention we strive to provide. We are grateful for your feedback and will continue to maintain our high standards of care. Thank you again for your kind words!

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Review of
Kingfishers Care Home
from N T (Stepdaughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

All staff have been amenable and extremely helpful.

Reply from Louise Hickman, Operations Manager at Kingfishers Care Home

Thank you so much for your kind review. I know that it is very important to the staff to receive such positive feedback and I will ensure that this is passed on.

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Review of
Austenwood Nursing Home
from B R (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Mum has been here for 18 months now and is slowly deteriorating with Alzheimer's dementia.
The care has been loving and comprehensive, professional and interactive. Personal care has been excellent and respectful of her needs and fears. The vast majority of the staff, covering all the teams involved

clinically, institutionally, entertaining, or service orientated have been excellent.
My most recent interaction was with the senior nurse about how to manage the closing down care as Mum deteriorates into the final stage of disability with her dementia and this was thoughtful, proactive, and caring, whilst also empowering us to be involved and informed at all stages.
We are confident that our Mum is in the right place for this process.
Thank you to all the staff

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your lovely review. I am pleased you were able to recognise the individual and personalised care we provide to all. We are a family at Austenwood and will always support families throughout difficult times.

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Review of
Austenwood Nursing Home
from C I (Wife of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident at Austenwood since January 2024. I visit him daily for about 1.5 hours and have had during these visits the chance to observe his care both in the privacy of his room and in the resident's lounge. In the latter location, I have been able to observe the care of other residents.

I can only say that I find the care at Austenwood exemplary. The employment of male/female nurses, carers, chefs, activities staff, and cleaners across multiple nationalities adds to the overall well-being of the residents. My husband's health condition means he is not the easiest resident to care for but the staff team does it all with dignity, respecting his choices and respect for his quality of life. In turn, I have been offered support on all my visits and consulted on his care needs. Every day I find him shaved, with personal hygiene attended to, and dressed appropriately. He is sometimes agitated but nursing staff react quickly with prescribed medication to calm him.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you for sharing your thoughts and experience with Austenwood so far. We are proud to be able to provide tailored, premium care to each individual to ensure all needs are met accordingly. Our diverse care team contribute to not only the family connection we have in the home but the experience and knowledge throughout so we are pleased this is recognised. Thank you.

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Review of
Kingfishers Care Home
from Clare A (Wife of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband's two-week respite care at Kingfishers was a great success, so much so that he will be rethinking for further stays, particularly as they were able to call on their in-house GP when a medical issue occurred, which they dealt with kindly, promptly and efficiently by him and the nurses.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

We are delighted to read this wonderful review and so pleased that your husband enjoyed his recent stay with us at Kingfishers. Our in-house GP is such a fabulous service to be able to offer, we're so pleased to hear that your husband was able to make full use of this. We very much look forward to welcoming your husband back for another stay in the near future. Thank you again for your comments, these will be passed on to the team at Kingfishers.

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Review of
Austenwood Nursing Home
from D C (Goddaughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic care home. The care is the absolute best. So nice to know everyone is cared for 100% and safe. Everywhere is so clean.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. Our care team works hard to ensure that your loved one is cared for to the high standard that we hold ourselves to, and the housekeeping team works hard to ensure that the Home is kept clean and tidy. I will pass on your appreciation to the team.

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Review of
Austenwood Nursing Home
from N S (Niece of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at Austenwood Nursing Home are extremely helpful, friendly, and passionate. From the warm welcome at reception, the friendly face in the kitchen, and the excellent support from the carers. We are so happy our uncle is a resident at Austenwood, and look forward to our visits!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for your kind review. It is so important to us to ensure that everyone feels welcome and comfortable. I will pass on your appreciation to the team who work hard to make Austenwood a lovely, friendly, and caring home.

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Review of
Austenwood Nursing Home
from D J (Great-Niece of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

Always a pleasure to visit - anytime.
My uncle is safe and cared for so well.
All the staff are so nice and kind.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important that the residents feel safe and cared for. I will pass on your appreciation to the team and look forward to your visit soon.

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Review of
Austenwood Nursing Home
from D C (Niece of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

We have all been made to feel part of one big family.
We love Austenwood and so does our great uncle.
All the staff have been amazing!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is a pleasure to have your uncle with us and always a pleasure to have family spend time in the home and get to know the staff and other residents. I will pass on your appreciation to the team.

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Care Homes Owned by Premium Care Group in Buckinghamshire

Premium Care Group Locations in Buckinghamshire (2)

Premium Care Group Reviews in Buckinghamshire (166)

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