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Care Homes Owned by Premium Care Group in Buckinghamshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Premium Care Group in Buckinghamshire

Only the locations & reviews in Buckinghamshire for Premium Care Group are showing below.

View the details of all 10 locations (with 631 reviews) owned by Premium Care Group

Premium Care Group Locations in Buckinghamshire (2)

 

2 Care Homes owned by Premium Care Group in Buckinghamshire

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Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA 

9.8 102 reviews
"Austenwood Nursing Home is an outstanding nursing home on every level, from the day my brother moved in, to the day he passed peacefully…"   Read all 102 reviews
Location Type Care Home

Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels… Read more about Austenwood Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Eating Disorders
  • 35 Rooms from £1,400 / week
Kingfishers Care Home

Fieldhead Gardens, Bourne End SL8 5RA 

9.5 57 reviews
"My Mother has been at Kingfishers for nearly one year. I am so grateful she is in such a wonderful nursing home as the staff are caring and…"   Read all 57 reviews
Location Type Care Home

Kingfishers is a beautifully located care home in the scenic town of Bourne End in the county of Buckinghamshire. They offer long and short term residential, respite and convalescent care, with a special interest in helping people with all levels… Read more about Kingfishers Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 35 Rooms from £1,400 / week

Premium Care Group Reviews in Buckinghamshire (159)

9.8
Premium Care Group has a Group Review Score of 9.8 (9.832) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Premium Care Group must have a Review Score.

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Review of

Kingfishers Care Home

from R B (Friend of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Kingfishers, the staff seem to be really pleasant and very attentive.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for your feedback so far, we are so pleased you feel comfortable and well attended too. If there is anything you think that we can do to improve our service please do not hesitate to get in touch!


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Review of

Kingfishers Care Home

from S T (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Kingfishers for nearly one year. I am so grateful she is in such a wonderful nursing home as the staff are caring and very kind.
Kingfishers have two reception rooms, and an oak panel dining room with a lovely, well-tended garden. The residents can sit out in the summer on the
terrace with sun-shading umbrellas. I could live here too!

Reply from Fiona Charles, Operations Manager at Kingfishers Care Home

Thank you for taking the time to leave us a review, your feedback will be shared with the team.


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Review of

Austenwood Nursing Home

from J M (Sister of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood Nursing Home is an outstanding nursing home on every level, from the day my brother moved in, to the day he passed peacefully and lovingly away. The home welcomed both him and the family into their loving care and hearts. He was blind, wheelchair-bound, amongst other issues and had dialysis
three times a week. None of this was a problem for the home, they met his physical and dietary needs with diligent care and love. We loved visiting him and seeing the Austenwood family, it was a happy and joyful place and lovely to sit and have a coffee with the staff who always gave us a warm welcome and time. The social events were always such fun. During his end of life, we were so blessed to have him at the home. The family were held in their care and he was peaceful and calm to the very end.
We will always be grateful to Austenwood Nursing Home for the nursing staff, the care and activities team for making Gordon's life so comfortable, fulfilled and happy.

Reply from Louise Hickman, Operations Manager at Austenwood Nursing Home

Thank you so much for your kind review. Having your brother with us at Austenwood was a privilege. I will pass on your kind words to the team which I know will mean a lot to them, as did your brother. Please do always feel free to come in for a coffee and a chat.


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Review of

Kingfishers Care Home

from H M (Husband of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most enthusiastic, welcoming stay. Always cheery and knowledgeable about residents' well-being. Lovely patience with residents providing constant amusements and diversion.
Tireless and sympathetic.
Activities are imaginative and seasonally relevant.
Other occasional visitors are also very impressed.
Nursing
staff are extremely conscientious and familiar with conditions.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you so much for your thoughtful and kind review. We are absolutely delighted to hear that you had such a positive experience during your stay at Kingfishers Care Home. It's wonderful to know that our team's enthusiasm, care, and attention to the well-being of our residents made a lasting impression. We are particularly pleased that you appreciated our activities and the dedication of our nursing staff. It truly means a lot to us that other visitors were also impressed by the care and attention we strive to provide. We are grateful for your feedback and will continue to maintain our high standards of care. Thank you again for your kind words!


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Review of

Kingfishers Care Home

from N T (Stepdaughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been amenable and extremely helpful.

Reply from Louise Hickman, Operations Manager at Kingfishers Care Home

Thank you so much for your kind review. I know that it is very important to the staff to receive such positive feedback and I will ensure that this is passed on.


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Review of

Kingfishers Care Home

from S W (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Kingfishers a month ago and I cannot fault anything at the home.
The carers are so caring and kind and the residents are never left alone at all times. All the staff are very friendly to all residents and to all visitors. The entertainment team are great, they do activities with the
residents daily and keep them very occupied and stimulated.
The good at the hone superb and they have drinks and snacks during the day as well.

Reply from Louise Hickman, Operations Manager at Kingfishers Care Home

Thank you so much for your kind review. It is such a pleasure to care for your mother and it means a lot to the staff to have such positive feedback. I will pass this on to all the team.


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Review of

Austenwood Nursing Home

from B R (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 18 months now and is slowly deteriorating with Alzheimer's dementia.
The care has been loving and comprehensive, professional and interactive. Personal care has been excellent and respectful of her needs and fears. The vast majority of the staff, covering all the teams involved
clinically, institutionally, entertaining, or service orientated have been excellent.
My most recent interaction was with the senior nurse about how to manage the closing down care as Mum deteriorates into the final stage of disability with her dementia and this was thoughtful, proactive, and caring, whilst also empowering us to be involved and informed at all stages.
We are confident that our Mum is in the right place for this process.
Thank you to all the staff

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your lovely review. I am pleased you were able to recognise the individual and personalised care we provide to all. We are a family at Austenwood and will always support families throughout difficult times.


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Review of

Austenwood Nursing Home

from C I (Wife of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Austenwood since January 2024. I visit him daily for about 1.5 hours and have had during these visits the chance to observe his care both in the privacy of his room and in the resident's lounge. In the latter location, I have been able to observe the care of other residents.
I can only say that I find the care at Austenwood exemplary. The employment of male/female nurses, carers, chefs, activities staff, and cleaners across multiple nationalities adds to the overall well-being of the residents. My husband's health condition means he is not the easiest resident to care for but the staff team does it all with dignity, respecting his choices and respect for his quality of life. In turn, I have been offered support on all my visits and consulted on his care needs. Every day I find him shaved, with personal hygiene attended to, and dressed appropriately. He is sometimes agitated but nursing staff react quickly with prescribed medication to calm him.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you for sharing your thoughts and experience with Austenwood so far. We are proud to be able to provide tailored, premium care to each individual to ensure all needs are met accordingly. Our diverse care team contribute to not only the family connection we have in the home but the experience and knowledge throughout so we are pleased this is recognised. Thank you.


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Review of

Kingfishers Care Home

from Clare A (Wife of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's two-week respite care at Kingfishers was a great success, so much so that he will be rethinking for further stays, particularly as they were able to call on their in-house GP when a medical issue occurred, which they dealt with kindly, promptly and efficiently by him and the nurses.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

We are delighted to read this wonderful review and so pleased that your husband enjoyed his recent stay with us at Kingfishers. Our in-house GP is such a fabulous service to be able to offer, we're so pleased to hear that your husband was able to make full use of this. We very much look forward to welcoming your husband back for another stay in the near future. Thank you again for your comments, these will be passed on to the team at Kingfishers.


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Review of

Austenwood Nursing Home

from D C (Goddaughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. The care is the absolute best. So nice to know everyone is cared for 100% and safe. Everywhere is so clean.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. Our care team works hard to ensure that your loved one is cared for to the high standard that we hold ourselves to, and the housekeeping team works hard to ensure that the Home is kept clean and tidy. I will pass on your appreciation to the team.


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Review of

Austenwood Nursing Home

from N S (Niece of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Austenwood Nursing Home are extremely helpful, friendly, and passionate. From the warm welcome at reception, the friendly face in the kitchen, and the excellent support from the carers. We are so happy our uncle is a resident at Austenwood, and look forward to our visits!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for your kind review. It is so important to us to ensure that everyone feels welcome and comfortable. I will pass on your appreciation to the team who work hard to make Austenwood a lovely, friendly, and caring home.


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Review of

Austenwood Nursing Home

from D J (Great-Niece of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit - anytime.
My uncle is safe and cared for so well.
All the staff are so nice and kind.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important that the residents feel safe and cared for. I will pass on your appreciation to the team and look forward to your visit soon.


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Review of

Austenwood Nursing Home

from D C (Niece of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been made to feel part of one big family.
We love Austenwood and so does our great uncle.
All the staff have been amazing!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is a pleasure to have your uncle with us and always a pleasure to have family spend time in the home and get to know the staff and other residents. I will pass on your appreciation to the team.


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Review of

Austenwood Nursing Home

from W C (Daughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Austenwood is professional, kind, supportive and thoughtful. It is such a relief to know that my Mum is being so well looked after - they do their very best to make sure she is supported, encouraged, and has stimulation from the things that interest her. Her strength and weight have both
significantly improved in the few months that she has been here.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is lovely to hear that there has been such a significant improvement in the health and well-being of your mum. We work hard to ensure that we tailor the resident's care plan to their own needs and goals. I will pass on your appreciation to the team.


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Review of

Austenwood Nursing Home

from S G (Daughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Austenwood Nursing Home for a year and since she has been here she has improved greatly.
The staff are all incredibly helpful, professional, and friendly.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important to us that the staff are friendly and compassionate. Nothing is too much for the team to ensure that the residents are happy and safe. I will pass on your appreciation to the team.


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Review of

Austenwood Nursing Home

from K S (Niece of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood is a friendly, warm, and welcoming home. My great uncle loves it here, especially the food!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to make the home a warm and welcoming space with a great team who are friendly and compassionate. It is so nice to hear that he enjoys the meals and I will pass this on to the Chef.


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Review of

Austenwood Nursing Home

from H R (Son of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood is a caring, professional house. Mum has been treated with respect and dignity. The staff are attentive and work hard to make the residents feel safe and comfortable.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to ensure that the residents feel safe and comfortable. I will pass on your appreciation to the staff.


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Review of

Kingfishers Care Home

from M T (Friend of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception always very friendly, very helpful and courteous. The residents appear very content and well looked after. There seem to be various activities in which all can participate and frequent sing-songs. Overall a most favourable impression was conveyed.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for your lovely review. We are so glad you feel welcomed and can see the care we put into ensuring everyone is included in our activities.


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Review of

Austenwood Nursing Home

from Chris B (Power of Attorney of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood staff responded rapidly to provide respite care at very short notice. From management to reception to nursing and care staff, the team were welcoming, efficient and quick to assess the resident's needs. The welcome received on arrival was first class - and made a nervous and unwell person
feel very much at home. The respite has now transitioned seamlessly to permanent care due to the initial service and the ongoing, friendly care and service provided. The area is warm, attentive and nothing is too much trouble.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your lovely feedback. It is important to us that we can help those who need support at short notice and make it as easy a transition as possible for everyone involved and I will pass this on to the team. It is a pleasure to have your family member with us.


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Review of

Kingfishers Care Home

from S L (Resident) assisted by family/friend published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They look after me very well and I always feel safe. They accommodate all my visitors well.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for sharing your feedback on Kingfishers Care Home so far. We are so pleased you have settled in well and if there is anything else we can do to support you please do let us know. Thank you again!


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Awards / Recognitions (1)

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