Premium Care Group in Essex | 3 Care Homes

Review of
Ardtully Retirement Residence
from Niamh M (Granddaughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Ardtully is an excellent care home which takes great care of its residents. We had a lovely day celebrating grandma's 92nd birthday with cake in the garden. The staff are wonderful and always treat residents & their families. There are always great activities to keep the residents entertained. Thank

you everyone for your hard work.

Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you had a lovely time celebrating your grandma's 92nd birthday with us-it was a joy to be part of such a special day. Our team takes great pride in creating a warm, caring environment and making every moment count for our residents and their families. Your appreciation means the world to us, and we'll be sure to share your lovely feedback with the entire team. Thank you again for your support!

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Review of
Ardtully Retirement Residence
from Patrick T (Son of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

I have always found Ardtully very welcoming. From an initial cup of tea on arrival to organising a birthday celebration afternoon tea, nothing is too much trouble for the staff. Everyone is so friendly and always greet everyone with their first names - it's amazing what a difference these personal touches

make. Thank you.

Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence

Thank you so much for your lovely review. We're so pleased to hear that you've felt welcomed and well looked after during your visits to Ardtully. It's the little personal touches-like a warm cup of tea and remembering names-that help make our home feel like just that, a home. Your kind words mean a lot to our team, and we're truly grateful for your appreciation. Thank you again for your continued support!

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Review of
Ardtully Retirement Residence
from Sally R (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Adrtully for 2 months. We are extremely satisfied with the care & kindness offered to her. Today was Mum's 92nd birthday and the staff went out of their way to make her day really special, nothing was too much trouble.

Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence

Thank you so much for your kind words. We're truly delighted to hear that your mother has felt so well cared for during her time at Ardtully. It was a privilege to celebrate her 92nd birthday with her, and we're so pleased to know the day was special for you all. Our team is dedicated to creating a warm, supportive environment for every resident, and your feedback means the world to us. Thank you again for your trust and support.

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Review of
Ardtully Retirement Residence
from M T (Daughter-in-law of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff are all exceptional. They always smile and offer positive words of encouragement to the residents. The home is very comfortable and offer a home from home experience.

Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence

Thank you so much for your kind words! We're truly grateful for your recognition of our staff - they genuinely care about creating a welcoming and supportive environment for all our residents. It's wonderful to hear that you feel the home offers a "home from home" experience, as that's exactly what we strive for every day. Your feedback means a lot to us!

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Review of
Weald Hall Care Home
from J G (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My father has become more settled, putting on weight and content with his surroundings.
He needs a lot of care due to a stoma bag, which they are able to deal with, leaving him a lot less anxious.

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Review of
Weald Hall Care Home
from Julie S (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for 18months now and overall we are very happy with the level of care she receives .The carers and office staff are always helpful with their knowledge regarding dementia and have got us through some challenging times .As a regular weekly/almost daily visiter they are always

welcoming and nothing is too much trouble if you need help with your loved ones .They have lots of entertainment for the residents as well as family days where all the family can join in .The home has a great feel to it and everyone is treated with the upmost respect .Many of the staff have been there along time so you can get to know them properly , there doesn't .appear to be a big turnover of staff which speaks volumes .The main thing is my mum says she is happy and staff are lovely and she feels safe and cared for which is very reassuring for us as a family .It is very well run by the management team who go above and beyond for the safety of the residence .

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your kind and thoughtful review. We're thrilled to hear that your mum has had such a positive experience with us over the past 18 months. It's wonderful to know that our carers and staff have been able to support both your mum and your family through the challenges, and that you feel welcome every time you visit. We truly value building strong relationships with both residents and their families, and it's fantastic to hear that the consistency of our staff and the range of activities and entertainment have made a positive impact. We are so glad that your mum feels safe, cared for, and happy, as that is our top priority. Your feedback means the world to us, and we'll continue to do everything we can to provide the best care possible for all of our residents. Thank you again for trusting us with your mum's care-it's a pleasure to have her as part of our family.

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Review of
Weald Hall Care Home
from Gary K (Nephew of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

The home is always very friendly and welcoming and the staff caring and helpful to deal with. Communication with ourselves is done striking a good balance between keeping relatives informed where necessary but not so often as to cause alarm or worry.
I've often said of the staff there that often have

work in challenging circumstances that they earn and deserve every penny of their salaries.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your wonderful review. We're delighted to hear that you find the home welcoming and our staff both caring and helpful. We aim to keep the balance right with communication, ensuring families are well-informed without causing unnecessary worry, and it's great to know that's working well for you. We truly appreciate your kind words about our team. Our staff work tirelessly to provide the best care in challenging circumstances, and your recognition of their efforts means a great deal. Thank you again for your trust and support-we're grateful to have you as part of our community!

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Review of
Weald Hall Care Home
from D H (Friend of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Having visited several care homes recently, Weald Hall is up there with the best.
It is always clean and tidy and no unpleasant smells. There is a good staff to resident ratio. Activities are varied, trips out are arranged to local facilities for residents that wish to partake.
Well cared for grounds

enable residents to be active & enjoy the fresh air when weather permits.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for your wonderful feedback! We're so pleased to hear that your visit to Weald Hall stood out among the others. It's great to know that our clean, tidy environment, along with our staff-to-resident ratio, has made a positive impression. We're also happy to hear that you found our variety of activities and outings to local facilities enjoyable for residents. Our well-maintained grounds are a real source of pride, and we're thrilled that they offer residents a chance to stay active and enjoy the fresh air when the weather permits. Your thoughtful comments are greatly appreciated, and we're grateful for your recognition of the care we strive to provide. Thank you again for sharing your experience with us!

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Review of
Old Shenfield Place
from Julie G (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My mother is cared for very well. All staff maintain her dignity in spite of her dementia. Her hair and general cleanliness is always maintained and she always looks smart which is very important to her. Thanks to all the staff.

Reply from Alice Ledwith, Customer Relations Manager at Old Shenfield Place

Thank you so much for your kind words. We're thrilled to hear that your mother is receiving the care and attention she deserves. It's wonderful to know that her dignity is always maintained, and that she's looking smart and well-cared for. We truly appreciate your recognition of our staff, and we'll be sure to pass on your thanks to everyone involved. Your feedback means a lot to us!

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Review of
Weald Hall Care Home
from L S (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Dad has recently moved to Weald Care Home. And before Dad even moved in we felt part of their family. So supportive and caring to Dad and us. Extremely professional and have a wealth of knowledge of dementia care. Although my dad is fairly poorly I know his in safe hands. Dad lives with his illness

at weald care home. He is no longer dying from his illness in care. And when his time comes I feel comforted in the fact he will be surrounded by us and the love and care at weald Hall. They continue think outside of the box to meet Dad's care needs.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for sharing such a heartfelt review. We are truly honored that your family has chosen Weald Hall Care Home for your dad's care. It's wonderful to hear that from the very start, you felt like part of our family and that our team's support and professionalism have made a difference. We strive to ensure every resident feels safe, loved, and respected, and it's incredibly rewarding to know that your dad is receiving the care he deserves. Your comfort and peace of mind are important to us, and we will continue to go above and beyond to meet your dad's needs. Thank you for trusting us with his care.

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Review of
Weald Hall Care Home
from Rosemary M (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

The staff are so helpful and friendly. They always go the extra mile and nothing is too much trouble for them. The regular meetings and updates are very informative and useful. They are always open to new ideas and ways of improving their services.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your wonderful feedback! We're so pleased to hear that you've had such a positive experience with our staff. Going the extra mile and providing helpful, friendly care is something we strive for every day. We're also glad to know that the regular meetings and updates have been useful to you. Your suggestions and ideas are always welcome, and we're committed to continuously improving our services. Thanks again for your kind words and support!

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Review of
Weald Hall Care Home
from Paul E (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Due to the full care my father needs I can not fault what they do for him at the home .He has his own privacy but is always checked on if something is out of normal routine.
Even today he normally has his door always open but I was just helping him and straight away there was a knock at the door and

a voice asking "is everything OK " and a head popped round just to make sure dad was OK.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your thoughtful review. We're so glad to hear that your father's care is meeting your expectations, and that you feel confident in the attention he receives. It's wonderful that he has the privacy he needs while still being looked after and monitored with such care. We truly believe in creating a balance between independence and safety, and we're happy to know that the staff's attentiveness, like the check-ins you mentioned, provide you with peace of mind. Your feedback means a lot to us, and we're grateful for the trust you've placed in us to care for your father.

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Review of
Weald Hall Care Home
from H O (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

We have been looking for a care home for my mum for some time and nowhere we have seen comes close to Weald Hall. Mum has dementia and Dad has cancer so he is finding it extremely difficult to care for her. Mum is completely dependent on him and only ever happy if she is with him. That was until we

took her to Weald Hall. As soon as Mum arrived she was relaxed and settled immediately. The manager and her wonderful team took time to get to know about Mum before meeting her to ensure a personal connection straight away. It didn't take long before Mum was dancing to ABBA and eating delicious food she would refuse if we offered it to her!
Something that really made all the difference to us, was the care and consideration also given to Dad during such a difficult time.
Weald Hall really is home from home and I can't recommend it enough.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your heartfelt and thoughtful review. We're truly touched by your kind words. It's wonderful to hear that your mum has settled in so well and found comfort at Weald Hall, especially given the challenges you've described. Our team works hard to build personal connections with each resident, and we're so glad that this approach has helped your mum feel at ease. It's also incredibly rewarding to hear that the care and consideration extended to your dad during such a tough time made a difference for both of you. We're honoured to be able to offer a place where you feel your family is well supported. Your recommendation means the world to us, and we'll continue to do everything we can to provide the best possible care. Thank you for trusting us with your mum's care!

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Review of
Weald Hall Care Home
from Dilys D (Sister of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

They are all so kind to my sister.
Lots of activity's arranged .nothing is too much trouble..
I can't get too see her as often as I would like ,because of my mobility,but they have met me in Epping for coffee .

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your kind review. We're so pleased to hear that your sister is receiving such wonderful care, and that the activities and support have made a positive impact. It's also heartwarming to know that our team has gone the extra mile to make sure you're able to stay connected with your sister, even when you're unable to visit as often. We truly believe in supporting both our residents and their families, and we're so glad we've been able to assist you in that way. Your feedback means a lot to us, and we'll continue to be here for both you and your sister. Thank you for your trust and support!

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Review of
Weald Hall Care Home
from Angela H (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I have selected this review to cover February as this is the month that my wonderful mum came to the end of her journey with dementia, but my words pertain to every single day of her residency.

When it was realised that mum had a very short time left, the amazing management permitted us to be with

her around the clock, with a staff member taking our place to sit with mum for the few hours we were not able to be there. Every single member of staff checked on us constantly, offering drinks, food & support on tap.

Mum was treated with nothing but absolute care, compassion & dignity - nothing & I mean NOTHING was too much trouble from her first day to her last.
There are no words to describe how we, as a family feel about the incredible people that take care of the residents here. They work tirelessly to make each day memorable & strive always to make that happen. They truly are Angels in human form.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for sharing such a heartfelt and emotional review. We are truly honored that you entrusted us with your mum's care during such a difficult time. It's humbling to hear that our team was able to offer the support, care, and compassion that you and your family needed, especially in those final moments. Our priority has always been to provide every resident with dignity and respect, and we are so grateful that your mum felt this during her time with us. Your words mean the world to us, and we are touched by your recognition of the dedication our staff shows every day. Please know that we are here for you, and we will always remember your mum and the special bond she shared with us. Thank you again for your trust and for allowing us to be part of your mum's journey.

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Review of
Ardtully Retirement Residence
from Michael H (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

This is an excellent care home with outstanding, caring and friendly staff that go above and beyond to care for all their residents. Not only that, all visitors are made so welcome and they make it really homely and engaging.
Having spent 21 wonderful months in the care of Ardtully, Mum sadly passed

away in November. Throughout her time there, and particularly In her last few days, Mum could not have been cared for better and even when mum went into hospital many of the staff made time to visit her to cheer her up with a song.
A massive thank you to the manager and all the team at Ardtully for looking after mum so well. You all kept her smiling and made lots of happy memories for her and for us to remember.

Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence

Thank you so much for your amazing words ,we miss you guys a lot . It was a pleasure knowing mum and time we spent with mum was precious . She had the biggest smile and one of the biggest hearts. We miss her a lot .

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Review of
Ardtully Retirement Residence
from Carol W (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

An absolutely amazing care home who cared for my mother before she sadly passed away in November 2024. Mum was there for nearly two years and in that time her quality of life was brilliant even though she had some health issues. The health issues were of a physical kind but her mind was as sharp as

ever and the daily stimulus she got was second to none. Most days Ardtully do
something with the residents wether it be a trip out to the local church or the library to baking cakes, arranging flowers, making greetings cards or just playing games. There were just so many things I cannot begin to mention all of them. Whenever I visited the home I was always made very welcome and nothing was too much trouble. In fact that was what it was like generally concerning my Mum, nothing was too much trouble. The home was very well run and it was very reassuring whenever we visited knowing she was well cared for a safe.

Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence

Thank you for your amazing words , we really miss mum a lot . There is no Ardtully without mum , everyone misses her dearly . You are always welcome to visit us .

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Review of
Weald Hall Care Home
from David R (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My mother has been there for two years and is very happy and the staff are very helpful and always keep me informed about everything and the staff are very good and caring with my mother and I think that's important for me so that I don't have to worry

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your kind words! We're thrilled to hear that your mother has been happy with us over the past two years. It means a lot to know that the care and communication from our staff have brought you peace of mind. We strive to create a supportive and caring environment, and we're so glad it's making a difference for your family. We truly appreciate your trust and look forward to continuing to provide excellent care for your mother!

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Review of
Weald Hall Care Home
from Martin B (Son-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

We chose Weald Hall for my Mother in Law because of their warm and welcoming approach. The facilities are first class and very modern and the care has been excellent. My Mother in Law has an excellent airy and warm room. The staff and manager of the home always listen carefully to any requests we have

made and their response has always been sympathetic and appropriate. We are all very satisfied with the fruits of their hard work.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your kind and thoughtful review. We're thrilled to hear that you chose Weald Hall for your Mother-in-Law and that she's enjoying her time with us. It's wonderful to know that you're happy with both the facilities and the care we provide. Our team always strives to listen attentively and respond with the utmost care and consideration, and we're glad that you've felt that from us. Your satisfaction means the world to us, and we truly appreciate the trust you've placed in us to care for your Mother-in-Law.

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Review of
Weald Hall Care Home
from K H (Granddaughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My Grandad has been with Weald Hall for 2 years now and has always been so well cared for, and loved by the staff.
Choosing a care home for a relative who means the world to you is daunting but I am so pleased we chose Weald Hall. Knowing my Grandad is safe and cared for is so important.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you so much for your heartfelt review. We're truly honored that you chose Weald Hall for your Grandad's care, and it means the world to us to know he has felt loved and well cared for during his time here. We understand how important it is to find a place where your loved ones are safe and comfortable, and we're so glad to have been able to provide that peace of mind for you. Your kind words are deeply appreciated, and we will continue to do our very best to care for your Grandad and all our residents with the love and attention they deserve.

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Care Homes Owned by Premium Care Group in Essex

Premium Care Group Locations in Essex (3)

Premium Care Group Reviews in Essex (201)

Ardtully Retirement Residence

Ardtully Retirement Residence

Ardtully Retirement Residence

Ardtully Retirement Residence

Weald Hall Care Home

Weald Hall Care Home

Weald Hall Care Home

Weald Hall Care Home

Old Shenfield Place

Weald Hall Care Home

Weald Hall Care Home

Weald Hall Care Home

Weald Hall Care Home

Weald Hall Care Home

Weald Hall Care Home

Ardtully Retirement Residence

Ardtully Retirement Residence

Weald Hall Care Home

Weald Hall Care Home

Weald Hall Care Home

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