Premium Care Group in Oxfordshire | 2 Care Homes

Review of
Churchfields
from F T (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My mum moved to Churchfields in November 2024, sadly for end of life care. One member of staff in particular and their team are brilliant, my mum's final days were filled with love, kindness and compassion. We can't thank the Churchfields team enough for all they did - both for my mum and for us as

family and friends, we felt fully supported at a very difficult time.
My mum spent respite time in several care homes during this year and, with hand on heart, I can say that the others weren't a patch on Churchfields. I only wish we'd been able to move her there sooner. We couldn't have asked for better care for mum. Thank you for everything.

Reply from Sharon Rhodes, Deputy Home Manager at Churchfields

Thank you for your kind words. It was a pleasure to look after your mum in her final days.

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Review of
Rosebank Care Home
from Wendy D (Mother-in-law of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Rosebank for 4 months. She is well cared for and always appears happy when we visit. After months of concern before moving to Rosebank she now leads a full life with lots of activities and outings which we could never have provided at home. The food is varied

and wholesome and the staff very caring and approachable. We are kept updated by their message group chat which is a lovely way of seeing how settled she obviously is. I would highly recommend Rosebank to anyone making this difficult decision for a loved one.

Reply from Alice Ledwith, Customer Relations Manager at Rosebank Care Home

Thank you for sharing your feedback of your experience with us so far. We really do love seeing residents come out of their shell with the right support and care plans in place. Our lifestyle team are incredible at organising activities based off of our residents interests so it is great that this has been recognised.

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Review of
Churchfields
from J A (Daughter of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

I cannot praise Churchfields Nursing Home more highly. Every single person from the most senior to the most junior, treated my Mum with compassion, tenderness, and the utmost professionalism. It was a joy to behold at a difficult time.
The gardens, sitting rooms, bedrooms, and communion were so cheery

and the atmosphere was so friendly and welcoming. Amazing service and care.

Reply from Alice Ledwith, Customer Relations Manager at Churchfields

Thank you so much for your lovely review. It is so heartwarming to hear how positive your experience has been with us.

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Review of
Rosebank Care Home
from Nicholas W (Nephew of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

Rosebank provides excellent care. The staff are extremely caring and work very hard to keep the residents safe and happy. There is always a varied programme of activities going on. It is always a pleasure to visit. We are so pleased that we found Rosebank and have no hesitation in recommending it to

other families.

Reply from Alice Ledwith, Customer Relations Manager at Rosebank Care Home

Thank you so much for your lovely review - it is so nice to see that families recognise the care and attention our team put into our home. We love being able to create activities based around our residents' interests, and watching them enjoy themselves.

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Review of
Churchfields
from S K (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

After a horrendous experience at another nursing home, I honestly believe Churchfields has saved my Dad. From day one he has been treated with the utmost respect and dignity. The care here is second to none. Dad is very happy at Churchfields. He has told me the staff are lovely to him, which I 100%

see myself too. I now have peace of mind that Dad is being taken care of when I can't be there. Thank you to all of the staff for everything!

Reply from Alice Ledwith at Churchfields

Thank you for trusting us to care for your Father. It has been a pleasure to look after him and we are so glad he is happy being a part of the Churchfields family.

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Review of
Churchfields
from F M (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

Our Mum moved to Churchfields in August 2023. From the very first day, we all felt extremely welcome and the surroundings were clean, homely, and beautifully presented. All staff were always warm, friendly and helpful. They work as a team and this gives the home a calm, family feel. The food was always

excellent with delicious homemade cakes in the afternoons! The standard of nursing care was always excellent and carers were dedicated and helpful. We couldn't have asked for better care for our lovely Mum and we can recommend wholeheartedly.

Reply from Kate Wyatt, Administrator at Churchfields

Thank you so much for your very kind review. It's so lovely to hear such caring words from a relative about the whole Team here at Churchfields. We pride ourselves on providing a Happy, safe, and comfortable environment, for both our residents and families. Your review will be shared. Thank you again for taking the time to write this for us.

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Review of
Rosebank Care Home
from L G (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

I live at a distance from Bampton but was able to visit my mum in March. She is well, clearly well cared for and I am able to rest easier knowing both those things. Rosebank’s facilities are good, the catering is good and the staff are very caring and respectful, offering imaginative and creative activities

for the residents.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you for taking the time to write this review, and to share with us your views on how well cared for your mother is. Rosebank's team will very much appreciate your comments on the catering and creative activities that the home provides. Your review will be passed on to the whole Team here at Rosebank. Thank you again.

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Review of
Churchfields
from Mark C (Son-in-law of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

A close family member has been looked after at Churchfields for the last four months and every time I have visited I have had a welcome and warm reception from all of the staff. It seems a hive of activity with always something going on for the residents. My mother-in-law always looks happy, relaxed,

comfortable, and well cared for and nothing seems to be too much trouble for any of the staff. Everyone’s priority is the residents' well-being and we couldn’t have chosen a safer, more caring environment for my mother-in-law to have moved into.

Reply from Kate Wyatt, Administrator at Churchfields

Thank you for your kind review. We are always striving to ensure that our residents fell safe and comfortable at Churchfields. We are delighted that your mother-in-law and yourselves feel that Churchfields is safe and that your mother-in-law is protected by the team. We will be proud to pass your feedback on.

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Review of
Churchfields
from Louise C (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident twice at Churchfields, the first time was for two weeks restbite during the Christmas period. After the exceptional care she received during this time, there was no doubt in our minds when we were faced with choosing a palliative care provider that we would choose Churchfields.

The staff are like a family to each other and to the residents they care for. The compassion, love, time, patience, understanding, warmth, humility and comfort they all give on a daily basis, 24 hours a day is a credit to them all. My mother has found friendship, a confidant when she wants to talk through her situation, fun, laughter and made to feel part of the family by the staff at Churchfields. We can never thank them all enough for the unwavering and exceptional care constantly given to my mother at the most vulnerable time of her life. It has meant the world to her and us.

Reply from Kate Wyatt, Administrator at Churchfields

Thank you so very much for your exceptional review. We are so grateful for the time you have taken to express how you feel about the care that your mother has received with us. We will of course be sharing this with our team which is very much deserved and reflects the hard work and dedication they have achieved at Churchfields. Thank you.

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Review of
Churchfields
from M T (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

The care home looked after Mum so well and treated us all with great dignity as her health went downhill. Their communication was excellent and they made a real effort to include Mum in all activities, despite that being tricky, as they knew she liked to be with people. I think Churchfields really do

care for their residents and they have experienced so many different characters over the years that they are good at working out what works for each one. Activities are imaginative and fun and the new manager understands care well and has an open-door policy. Churchfields really does feel like “home” for people and they make friends as there are not too many residents.
Nursing staff on site makes this option very relaxing for relatives and they are such a lovely bunch and work so well with the local GP that it makes care easier. Both residents and relatives are listened to and involved in the home.

Reply from Kate Wyatt, Administrator at Churchfields

Thank you for your feedback on your review. We are very grateful and take all comments seriously to help us continually improve. We are very proud of additional comments like yours about the care that we provided for your mum and how Churchfields felt like 'home'. We will certainly pass these all on to our team. Thank you again for taking the time to review us.

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Review of
Rosebank Care Home
from Rosalie R (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Rosebank for just over a year now. We have been so impressed with how well kept the facilities are and how welcoming the staff are. When you walk in you feel like you are in a lovely home. There is a great menu daily and wonderful excursions and activities to keep everyone

occupied. I look forward to their monthly newsletters which always have lovely photos which we cherish. I feel very fortunate that we found Rosebank and I would highly recommend it to anyone looking for a care home.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you so much for this wonderful review. Your feedback is much appreciated and will be passed onto all of our Team at Rosebank.

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Review of
Rosebank Care Home
from G H (Friend of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming and caring. Addresses people including resident by first name. Appears to know them well.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you for your review and comments on how welcoming the team are and caring. Your feedback is much appreciated and will be passed onto the team.

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Review of
Rosebank Care Home
from Carole J (Wife of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience

We are always welcomed into the home by very pleasant, happy carers and made to feel very welcome. We are always offered refreshments and the staff are always willing to talk to us and listen to and act on any requests we might have regarding my husband. He is always kept very clean and tidy and seems

to be happy.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you for your time to complete your review. Such a delight to read your review and see how well looked after you and your husband are at Rosebank. Your comments will be passed on to the team.

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Review of
Rosebank Care Home
from S P (Friend of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience

Friend of resident, visiting weekly since January 2023, usually stay for about 30-40 minutes. Previously came with member of the clergy for the monthly communion service.
Experience is good, staff are helpful, friendly and welcoming.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you very much for taking the time to submit your review. Your comments are much appreciated and will be passed on to our team. We look forward to welcoming you to Rosebank again very soon.

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Review of
Rosebank Care Home
from Mark G (Son of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

My dad has been at Rosebank for a couple of years now and the care he receives has been outstanding. He really enjoys the film nights and the local outings - and the staff always keep me up to date with how he's doing. Visitors are warmly welcomed and the staff always take the time to chat with me about

my dad. We were so lucky to find Rosebank and it really is a great weight off my shoulders knowing my dad is so well cared for.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you so much for your kind and honest response. We are delighted that your dad is happy, settled and enjoying the activities that we provide at Rosebank. We will feedback your comments to the team.

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Review of
Churchfields
from Alison L (Daughter of Resident) published on 1 February 2024

Submitted via Website • Report

Overall Experience

My mother moved into Churchfields care home from another care home which wasn't working out well for her.
Our experience at Churchfields could not be better.
All the staff have taken time to get to know and understand my mother, and she is now settled and much happier than she has been for a long

time.
She and I have been treated with respect and kindness by all who work there.
I could not recommend the home more highly.

Reply from Kate Wyatt, Administrator at Churchfields

This is so lovely to hear, so pleased your mother is now happy and settled. Thank you so much for taking the time to leave your positive review, I will pass this on to the team at Churchfields.

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Review of
Rosebank Care Home
from David T (Nephew of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

My aunty transferred into Rosebank from a care home in Cheltenham back in July, and thanks to the skills of the Rosebank team settled in quickly. The care she has received from all the staff since then I can only describe as outstanding. Due mainly to her dementia my aunty can be 'difficult' but I have

never seen her treated with anything but care, understanding and respect. She is given the opportunity to take part in activities and engage with others (and to our amazement after 4 years of her refusing to venture outside of the confines of a care home was persuaded to take part in a shopping trip to local shops), and we are kept informed of any developments concerning her care.
The home itself always has a warm, friendly and welcoming atmosphere, and we feel very fortunate that she is being looked after in Rosebank.

Reply from Kate Wyatt, Administrator at Rosebank Care Home

Thank you so much for your honest and kind review of the team here at Rosebank. Your words are of reassurance to others looking at our home, and that your Aunt has been treated with the utmost respect at all times and that her privacy and choices have always been a top priority. How lovely that your Aunt was able to go on a shopping trip, we hope that she treated herself. Your review will be shared with the homes management and team. Thank you again for taking the time to review us.

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Review of
Rosebank Care Home
from Sarah L (Daughter of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience

My mother has nothing but praise for the caring and attentive staff. She has so much fun, including bowling, petting ponies, visits from all sorts of animals and enjoying just relaxing with her TV and snacks. A kind, caring and safe environment where I know Mum is always well-supported.

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Review of
Churchfields
from Alice J (Granddaughter of Resident) published on 11 July 2023

Submitted via Website • Report

Overall Experience

My nan really enjoyed her later months at Churchfields Care Home before she passed. She really felt at home. She was always busy doing lovely activities. She was treated with dignity right until the end by staff. The staff were always friendly and helpful.

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Review of
Rosebank Care Home
from Richard J (Friend of Resident) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience

I have not observed personal care. However, I am always made welcome when I arrive and am offered a cup of tea. The resident seems happy and settled. The overall standard seems to be good. There is evidence of attending activities. The tea trolley is well stocked.

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