Premium Care Group in Surrey | 1 Care Home

Review of
Dungate Manor
from Carly C (Friend of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

This has to be the friendliest care home I have visited.
The staff and management are amazing, nothing is too much trouble.
The dinning facilities are to the highest of standards whereby all needs are catered for.
The home is set in beautiful surroundings with a warm homely feel. There is always

something going on I have often found myself in the mist of the daily activities, singing along!Everyone seems very happy. I would highly recommend Dungate Manor.

Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for your kind words! We're so glad to hear that you've had such a positive experience at Dungate Manor. Our team truly strives to make everyone feel welcome, and it's lovely to know that the warm, homely atmosphere and activities have made such an impact on you.It's wonderful to hear that you've enjoyed joining in with the daily activities - we love to see everyone having fun and feeling part of the community! Your recommendation means a lot to us. Thank you again for taking the time to share your thoughts, and we hope to see you again soon!

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Review of
Dungate Manor
from Alison J (Friend of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My little lady is surrounded by lots of tenderness and proficiency from everyone. I'm free to call by any time and made welcome as well. I love their empathy - a really caring team. So lucky to have this. Also been invited to residents celebrations - in fact going to Mother's Day at end of month and

looking forward to this. Thank you

Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor

Thank you so much for your kind words! We're so glad to hear that your little lady is receiving such great care and that you feel welcomed and supported. It's wonderful to know that you're enjoying the community and looking forward to the upcoming Mother's Day celebration. Your feedback means a lot to us, and we're grateful to have you as part of our family. We're always here for you!

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Review of
Dungate Manor
from Jane R (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My mother has been at Dungate Manor for over two years now. Unfortunately she had been in four previous care homes which had not proved successful for her. However, Dungate went over and above to get the right help and medication for her. They have also been incredibly supportive to me during a very

difficult and emotional time. She is now calm and content. Thank you Dungate.

Reply from Abdul Rifai, Registered Home Manager at Dungate Manor

Thank you so much for sharing your kind words. We are truly honoured to have been able to provide the care and support your mother needed during such a challenging time. It's wonderful to hear that she is now calm and content, and we're grateful to have been able to make a positive difference for both her and for you. Your trust in us means a lot, and we will continue to strive to provide the best care possible. Thank you for being part of the Dungate Manor family.

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Review of
Dungate Manor
from Patricia H (Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

I am well looked after by the carers. I love this home and I feel safe here.

Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor

Thank you so much for sharing your experience so far with us. We are so pleased you love this home as much as we do, and we appreciate you trusting us with your care.

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Review of
Dungate Manor
from Bernice J (Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

As my family don't come to visit me often the team spend good quality time with me and I feel safe and protected.

Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor

Thank you so much for your kind words! We're truly happy to hear that the team has been able to provide you with a sense of safety and companionship. It's our goal to ensure that you feel supported and cared for, and we're glad to know we've been able to spend meaningful time together. If there's anything more we can do to make your experience even better, please don't hesitate to let us know!

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Review of
Dungate Manor
from K B (Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

I feel happy here. Staff treating me well and respected.
I enjoy activities and food.

Reply from Caroline Walker, Marketing at Dungate Manor

Thank you for your very kind words, they mean a lot to the whole team here at Dungate.

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Review of
Dungate Manor
from P P (Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

I feel fully supported by the team, respecting my dignity and choice of food when they take their time to help me.

Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor

Thank you so much for sharing your experience with us! We're thrilled to hear that you feel fully supported and that the team is respecting your dignity and food choices. It's our priority to provide personalised care, and we're so glad to know that our efforts are making a positive impact. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!

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Review of
Dungate Manor
from M G (Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I enjoy the food and I am still able to visit my parents. The staff are kind to me.

Reply from Caroline Walker, Marketing at Dungate Manor

Thank you so much for your very kind words. All the team at Dungate Manor really appreciate them. We're proud to have you living in our Dungate Manor family.

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Review of
Dungate Manor
from E A (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Sadly my father was a resident at Dungate Manor for only a short time before he died. However, during his stay there he was treated with compassion and the level of care provided was exemplary. Dungate Manor is such a warm and friendly home full of cheerful and caring staff and I will always be grateful

to them.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you so much for your heartfelt review. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It was our privilege to care for your father, and we are grateful for your kind words about our staff and the care we provided. Knowing that we could offer comfort and compassion during his time with us means a great deal. Your gratitude is very much appreciated, and we will continue to strive to provide the same level of care and warmth to all our residents. Please take care.

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Review of
Dungate Manor
from K B (Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

I like the staff here. They help me with all my care needs.
I enjoy activities, mainly quizzes and modelling kits.

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Review of
Dungate Manor
from Rob G (Son of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

Last week my father, only a few weeks away from his 89th birthday, peacefully passed away. He had been a resident at Dungate Manor for the past five years and I know these final years were joyful for him. The managers and the care staff treated my father, as they do all the other residents, like a family

member. This deep care and sincere compassion continued until his very end. My sister and I were allowed to stay at our father's bedside for the last two days of his life and we were superbly looked after by the Dungate team. I just want to thank the managers and the staff (day and night shifts) for everything they did for my father. Myself and my sister and her husband cannot thank you enough.

Reply from The Home Manager at Dungate Manor

I am deeply sorry for the loss of your father, my heartfelt condolences go out to you, your sister, and her husband during this difficult time. It is heartening to know that your father's last years were filled with joy and that the team's deep care and sincere compassion extended until his peaceful end. On behalf of the entire Dungate Manor team, we appreciate your kind words of gratitude. Our mission is to provide, not just professional care, but a sense of family and support to our residents and their loved ones. Your acknowledgement reinforces our commitment to delivering compassionate and person-centered care.
Please know that we are here to support you and your family during this grieving process. If there is anything more we can do to assist you or if you have any further feedback, please do not hesitate to reach out.
Once again, our sincere condolences, and thank you for entrusting us with your father's care.

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Review of
Dungate Manor
from Michelle D (Daughter of Resident) published on 22 December 2023

Submitted via Website • Report

Overall Experience

My mum arrived at Dungate in March 2022. She was 84 at the time and was struggling with severe dementia. The staff at Dungate welcomed her with open arms and made her 18-month stay with them a happy one. I always felt she was so well looked after. My mum needed round-the-clock care. I loved the way

the carers cuddled her and made jokes with her and made her laugh. My mum would laugh and her eyes would light up when they chatted with her. The staff really understood my mum so well, they‘d all taken the time to get to know her.
Dungate is a happy place. The residents are encouraged to spend their day downstairs with the other residents, this was so good for my mum. She thrived on watching what was going on as she couldn’t read or watch the television.
Dungate Manor is a very special place, it has a real family feel.
I really can‘t thank the staff enough at Dungate for all the love they gave my mum.
Dungate deserves a hundred stars. Thank you for taking such great care of my mum.

Reply from The Home Manager, Home Manager at Dungate Manor

I am deeply moved by your heartfelt feedback about your mum's experience at Dungate Manor. It warms our hearts to know that your mum felt welcomed, cared for, and happy during her 18-month stay with us.
It is incredibly rewarding to hear that the round-the-clock care provided to your mum was not only effective but also infused with warmth and genuine connection. Your description of the carers' interactions with her, bringing laughter and joy to her days, truly touches us. Our team takes pride in understanding each resident on a personal level, and your acknowledgement of their efforts is truly appreciated.
Creating a happy and communal environment for residents is at the core of our mission at Dungate Manor. We are thrilled to hear that your mum thrived on the engaging atmosphere downstairs and that she found joy in observing the activities around her.

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Review of
Dungate Manor
from Helen D (Daughter of Resident) published on 5 December 2023

Submitted via Website • Report

Overall Experience

I wish I could give Dungate Manor 10 stars. My father lived there for the final two and a half years of his life. He had severe dementia and needed a high level of care and I cannot fault them on a single aspect of his care. Residents are treated with love, compassion and dignity. The atmosphere in

the home is incredible, it truly is like one big family. Within weeks of my father being there, it was clear to me that the staff were really getting to know him. They would tell me things he had said or done which proved to me they were spending time with him; things like little quirks of his personality or classic things he said that they could only know by being by his side.
My father died peacefully in Dungate in November 2023 and I was with him throughout his final week. I was already happy with the home but the love and care the staff showed both my father and me went above and beyond, I will be eternally grateful for their wonderful care. Dungate Manor truly is the best care home.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Helen for your amazing review which I have passed to the staff.

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Review of
Dungate Manor
from R B (Resident) published on 6 November 2023

Submitted via Postal Card • Report

Overall Experience

Very happy with the care I receive. I like my room. I like Asian food. I like activities. I go to the Day Centre.

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Review of
Dungate Manor
from L C (Daughter of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience

My father has been a resident of Dungate Manor for nearly five years now. We were blessed when we found Dungate. From the moment Dad stepped into his new home they have consistently tended to his every need. The whole team are professional, compassionate and work tirelessly to ensure a safe, caring

environment. They provide unique personal care tailored for every individuals need.
Great care is also made to the comfort of all residents with lovely surroundings, updated soft furnishings, continued decoration updates that all add to it having the feeling of being a ‘home’. We could not be happier with Dungate Manor. Five star plus for sure.

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Review of
Dungate Manor
from Lynne R (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

My mum has been living at Dungate Manor since January 2023. She has found settling in hard having lived very independently at home until she became unable to care for herself any longer. The kindness she has been shown by all the staff at Dungate has been outstanding and my family and I can’t thank

you all enough for making her life as happy as it can be. You are all very special and I feel my mum looks upon you as her extended family. Thank you, manager and team.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you, Lynne, for your feedback. We will continue as a team to work closely with you and your mum, making sure she receives personalised quality care. I will share your feedback with the team.

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Review of
Dungate Manor
from Nikki D (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

I looked around many care homes before deciding upon Dungate Manor. Dungate Manor stood out from all the rest because of its buzzy, friendly atmosphere and the professionalism and caring attitude of all the staff I encountered. I was not disappointed. I visited at random times and always found the staff

to be caring and friendly in all their interactions. They were thoughtful and resourceful in addressing my father’s needs and always welcoming and attentive.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Nikki for your feedback, I will share it with the staff.
Thank you for your support throughout your dad's stay at Dungate.

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Review of
Dungate Manor
from A C (Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

I feel safe and cared for and materially cared for. I am well-fed and kept warm and safe. The staff are caring and you can always talk to them about how you feel and if you are in need of anything mentally or physically.

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Review of
Dungate Manor
from Paul B (Husband of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience

During my wife's time at Dungate Manor when she had Parkinson's she only experienced kindness and outstanding care. Nothing was too much trouble for the staff in making her comfortable and providing good nourishment, entertainment, and a positive attitude in a situation of declining health. Visiting

times were very flexible and encouraged for all the family to see her for both her husband, children and grandchildren. Good advice was provided going forward for both financial and care provision which was helpful and reassuring.
Thank you so much for your help and kindness.

Reply from The Home Manager at Dungate Manor

Thank you for your kind words, Your support during your wife's stay was great. Your review will be shared with the team.
Please do pop in for a cup of tea and a chat when you can.

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Review of
Dungate Manor
from Thomas B (Son of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience

We really couldn’t have picked a better environment for Mum. The staff were excellent and handled mums and our needs with the utmost care and dignity. They really made us feel special through exceptional communication with a personal touch and with beautiful and peaceful surroundings on the home’s grounds

we knew mum felt safe and comfortable. Many thanks for all your hard work!

Reply from The Home Manager at Dungate Manor

Thank you for your kind feedback, which I will share with the team.

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