Premium Care Group in Surrey | 1 Care Home

Review of
Dungate Manor
from Patricia H (Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

I am well looked after by the carers. I love this home and I feel safe here.

Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor

Thank you so much for sharing your experience so far with us. We are so pleased you love this home as much as we do, and we appreciate you trusting us with your care.

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Review of
Dungate Manor
from Bernice J (Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

As my family don't come to visit me often the team spend good quality time with me and I feel safe and protected.

Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor

Thank you so much for your kind words! We're truly happy to hear that the team has been able to provide you with a sense of safety and companionship. It's our goal to ensure that you feel supported and cared for, and we're glad to know we've been able to spend meaningful time together. If there's anything more we can do to make your experience even better, please don't hesitate to let us know!

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Review of
Dungate Manor
from Alison J (Friend of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Was visiting my lovely lady and it was on Remembrance Sunday. Great atmosphere and the residents all soaking up the music as well as the atmosphere. Can't believe how fortunate we have been. The team there are so empathetic and are just so kind. They've been great. Wasn't that long ago we celebrated

my lovely lady's 102 birthday. That was a day to remember. Nothing is too much trouble for the team.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you so much for your kind words and appreciation. We're truly honoured to have been part of such special moments with your lovely lady, especially her remarkable 102nd birthday. It means a lot to know our team and atmosphere have brought joy to you both

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Review of
Dungate Manor
from K B (Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

I feel happy here. Staff treating me well and respected.
I enjoy activities and food.

Reply from Caroline Walker, Marketing at Dungate Manor

Thank you for your very kind words, they mean a lot to the whole team here at Dungate.

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Review of
Dungate Manor
from P P (Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

I feel fully supported by the team, respecting my dignity and choice of food when they take their time to help me.

Reply from Alice Ledwith, Customer Relations Manager at Dungate Manor

Thank you so much for sharing your experience with us! We're thrilled to hear that you feel fully supported and that the team is respecting your dignity and food choices. It's our priority to provide personalised care, and we're so glad to know that our efforts are making a positive impact. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!

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Review of
Dungate Manor
from M G (Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I enjoy the food and I am still able to visit my parents. The staff are kind to me.

Reply from Caroline Walker, Marketing at Dungate Manor

Thank you so much for your very kind words. All the team at Dungate Manor really appreciate them. We're proud to have you living in our Dungate Manor family.

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Review of
Dungate Manor
from E A (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Sadly my father was a resident at Dungate Manor for only a short time before he died. However, during his stay there he was treated with compassion and the level of care provided was exemplary. Dungate Manor is such a warm and friendly home full of cheerful and caring staff and I will always be grateful

to them.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you so much for your heartfelt review. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It was our privilege to care for your father, and we are grateful for your kind words about our staff and the care we provided. Knowing that we could offer comfort and compassion during his time with us means a great deal. Your gratitude is very much appreciated, and we will continue to strive to provide the same level of care and warmth to all our residents. Please take care.

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Review of
Dungate Manor
from K B (Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

I like the staff here. They help me with all my care needs.
I enjoy activities, mainly quizzes and modelling kits.

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Review of
Dungate Manor
from Rob G (Son of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

Last week my father, only a few weeks away from his 89th birthday, peacefully passed away. He had been a resident at Dungate Manor for the past five years and I know these final years were joyful for him. The managers and the care staff treated my father, as they do all the other residents, like a family

member. This deep care and sincere compassion continued until his very end. My sister and I were allowed to stay at our father's bedside for the last two days of his life and we were superbly looked after by the Dungate team. I just want to thank the managers and the staff (day and night shifts) for everything they did for my father. Myself and my sister and her husband cannot thank you enough.

Reply from The Home Manager at Dungate Manor

I am deeply sorry for the loss of your father, my heartfelt condolences go out to you, your sister, and her husband during this difficult time. It is heartening to know that your father's last years were filled with joy and that the team's deep care and sincere compassion extended until his peaceful end. On behalf of the entire Dungate Manor team, we appreciate your kind words of gratitude. Our mission is to provide, not just professional care, but a sense of family and support to our residents and their loved ones. Your acknowledgement reinforces our commitment to delivering compassionate and person-centered care.
Please know that we are here to support you and your family during this grieving process. If there is anything more we can do to assist you or if you have any further feedback, please do not hesitate to reach out.
Once again, our sincere condolences, and thank you for entrusting us with your father's care.

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Review of
Dungate Manor
from Michelle D (Daughter of Resident) published on 22 December 2023

Submitted via Website • Report

Overall Experience

My mum arrived at Dungate in March 2022. She was 84 at the time and was struggling with severe dementia. The staff at Dungate welcomed her with open arms and made her 18-month stay with them a happy one. I always felt she was so well looked after. My mum needed round-the-clock care. I loved the way

the carers cuddled her and made jokes with her and made her laugh. My mum would laugh and her eyes would light up when they chatted with her. The staff really understood my mum so well, they‘d all taken the time to get to know her.
Dungate is a happy place. The residents are encouraged to spend their day downstairs with the other residents, this was so good for my mum. She thrived on watching what was going on as she couldn’t read or watch the television.
Dungate Manor is a very special place, it has a real family feel.
I really can‘t thank the staff enough at Dungate for all the love they gave my mum.
Dungate deserves a hundred stars. Thank you for taking such great care of my mum.

Reply from The Home Manager, Home Manager at Dungate Manor

I am deeply moved by your heartfelt feedback about your mum's experience at Dungate Manor. It warms our hearts to know that your mum felt welcomed, cared for, and happy during her 18-month stay with us.
It is incredibly rewarding to hear that the round-the-clock care provided to your mum was not only effective but also infused with warmth and genuine connection. Your description of the carers' interactions with her, bringing laughter and joy to her days, truly touches us. Our team takes pride in understanding each resident on a personal level, and your acknowledgement of their efforts is truly appreciated.
Creating a happy and communal environment for residents is at the core of our mission at Dungate Manor. We are thrilled to hear that your mum thrived on the engaging atmosphere downstairs and that she found joy in observing the activities around her.

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Review of
Dungate Manor
from Helen D (Daughter of Resident) published on 5 December 2023

Submitted via Website • Report

Overall Experience

I wish I could give Dungate Manor 10 stars. My father lived there for the final two and a half years of his life. He had severe dementia and needed a high level of care and I cannot fault them on a single aspect of his care. Residents are treated with love, compassion and dignity. The atmosphere in

the home is incredible, it truly is like one big family. Within weeks of my father being there, it was clear to me that the staff were really getting to know him. They would tell me things he had said or done which proved to me they were spending time with him; things like little quirks of his personality or classic things he said that they could only know by being by his side.
My father died peacefully in Dungate in November 2023 and I was with him throughout his final week. I was already happy with the home but the love and care the staff showed both my father and me went above and beyond, I will be eternally grateful for their wonderful care. Dungate Manor truly is the best care home.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Helen for your amazing review which I have passed to the staff.

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Review of
Dungate Manor
from R B (Resident) published on 6 November 2023

Submitted via Postal Card • Report

Overall Experience

Very happy with the care I receive. I like my room. I like Asian food. I like activities. I go to the Day Centre.

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Review of
Dungate Manor
from L C (Daughter of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience

My father has been a resident of Dungate Manor for nearly five years now. We were blessed when we found Dungate. From the moment Dad stepped into his new home they have consistently tended to his every need. The whole team are professional, compassionate and work tirelessly to ensure a safe, caring

environment. They provide unique personal care tailored for every individuals need.
Great care is also made to the comfort of all residents with lovely surroundings, updated soft furnishings, continued decoration updates that all add to it having the feeling of being a ‘home’. We could not be happier with Dungate Manor. Five star plus for sure.

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Review of
Dungate Manor
from Lynne R (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

My mum has been living at Dungate Manor since January 2023. She has found settling in hard having lived very independently at home until she became unable to care for herself any longer. The kindness she has been shown by all the staff at Dungate has been outstanding and my family and I can’t thank

you all enough for making her life as happy as it can be. You are all very special and I feel my mum looks upon you as her extended family. Thank you, manager and team.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you, Lynne, for your feedback. We will continue as a team to work closely with you and your mum, making sure she receives personalised quality care. I will share your feedback with the team.

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Review of
Dungate Manor
from Nikki D (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

I looked around many care homes before deciding upon Dungate Manor. Dungate Manor stood out from all the rest because of its buzzy, friendly atmosphere and the professionalism and caring attitude of all the staff I encountered. I was not disappointed. I visited at random times and always found the staff

to be caring and friendly in all their interactions. They were thoughtful and resourceful in addressing my father’s needs and always welcoming and attentive.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Nikki for your feedback, I will share it with the staff.
Thank you for your support throughout your dad's stay at Dungate.

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Review of
Dungate Manor
from A C (Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

I feel safe and cared for and materially cared for. I am well-fed and kept warm and safe. The staff are caring and you can always talk to them about how you feel and if you are in need of anything mentally or physically.

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Review of
Dungate Manor
from Paul B (Husband of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience

During my wife's time at Dungate Manor when she had Parkinson's she only experienced kindness and outstanding care. Nothing was too much trouble for the staff in making her comfortable and providing good nourishment, entertainment, and a positive attitude in a situation of declining health. Visiting

times were very flexible and encouraged for all the family to see her for both her husband, children and grandchildren. Good advice was provided going forward for both financial and care provision which was helpful and reassuring.
Thank you so much for your help and kindness.

Reply from The Home Manager at Dungate Manor

Thank you for your kind words, Your support during your wife's stay was great. Your review will be shared with the team.
Please do pop in for a cup of tea and a chat when you can.

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Review of
Dungate Manor
from Thomas B (Son of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience

We really couldn’t have picked a better environment for Mum. The staff were excellent and handled mums and our needs with the utmost care and dignity. They really made us feel special through exceptional communication with a personal touch and with beautiful and peaceful surroundings on the home’s grounds

we knew mum felt safe and comfortable. Many thanks for all your hard work!

Reply from The Home Manager at Dungate Manor

Thank you for your kind feedback, which I will share with the team.

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Review of
Dungate Manor
from Clare L (Daughter of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience

It is really sad that Mum is no longer with us and not living at Dungate Manor. As a family, we have some very happy memories of her living there and really miss everyone who looked after her. The manager and all his staff were absolutely amazing. She initially visited on a daycare basis then as her

health declined she became a resident. She had a beautiful room looking out to the golf course which seemed such a personal touch as she loved her golf. The fantastic care and support for her and us as a family was exceptional and we will never forget you all. Thank you!

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Clare for your positive feedback, It was with great pleasure looking after your mum and working with you, You have been a great support to the team and your feedback will be shared with them.

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Review of
Dungate Manor
from C G (Resident) published on 22 December 2022

Submitted via Website • Report

Overall Experience

Being an adult under 50, and having a complex medical history for both physical and mental health, it is extremely difficult to find a care home that will even consider taking me. I needed emergency respite back in June 2022 and that lead me to realize that the care I was receiving in my own home was

totally inadequate. I felt safe in a caring environment for the first time in years. Every aspect of my care needs are being met with respect and dignity. I had a huge input in my care plan and worked closely with the manager here to achieve a care plan that is totally tailored to my individual needs with both my physical health and my mental health requirements. I have become far more independent here, I have gained confidence, and found my own voice and strength. This has been achieved through the careful management of a team that works well together.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Carol for your positive feedback about the care you are receiving at Dungate, I will share your feedback with the team.

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