Premium Care Group in West Sussex | 2 Care Homes

Review of
The Anchorage
from V K (Friend of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

We visited a patient staying at The Anchorage today. We called unexpectedly and were received by the delightful manager who took us to see our friend. He was in good spirits and was able to talk to us (in response to a question) about how kind and caring were the staff.
As we sat talking other patients

began to gather as it was approaching lunchtime. Ther4e was a warm, happy, and friendly atmosphere. We left the house with smiles on our faces.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for taking the time to write us this wonderful review. Your feedback really is much appreciated by the whole team, we will be certain to pass this on. We hope to welcome you back to The Anchorage for future visits. Thank you again.

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Review of
Manor Barn Nursing Home
from J H (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

The manager and staff at Manor Barn Nursing Home couldn't have been nicer. They were all very caring and knowledgeable and looked after my father so well in his month there. Sadly, he passed away whilst there but I couldn't have chosen a nicer place for him to be during the last few weeks of his life.

Would highly recommend.

Reply from Kate Wyatt, Administrator at Manor Barn Nursing Home

Thank you for your kind and honest review, and for taking the time to write this for us to share with our team. Please accept our sincere condolences again on your father's passing, we are thankful that we were able to ensure his time with us was comfortable and that he was surrounded by a caring and knowledgeable team.

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Review of
The Anchorage
from Sue A (Friend of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

We feel that the care our friend receives at The Anchorage is excellent.
She is delighted with her room which looks out to the garden and pond.
The staff are very kind and caring and if they have spare time sit and chat to her.
She says the quality of the meals is excellent and she can request her

favourite food.
Well done to The Anchorage, keep up the good work!!

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to write this review. We are delighted to hear all these positive comments and will certainly pass these onto our team here. We hope to see you over the festive period, please do come and join us for our exciting events, over the next few weeks in particular. Wishing you a very Happy Christmas.

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Review of
The Anchorage
from Sue G (Friend of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

I have visited The Anchorage once to visit my friend. I was impressed by the atmosphere, the staff, who all seemed very attentive, and the facilities. We joined my friend for lunch, which was very good. She said she hopes to go back to her home, but if that's not possible would be content to stay at

The Anchorage.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to write this review. We take pride in opening our home to everyone, so delighted to read that you felt welcomed and enjoyed your lunch with us. We hope that your friend decides to make The Anchorage her home and you can visit us again very soon. Merry Christmas from all the Team here.

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Review of
Manor Barn Nursing Home
from V S (Wife of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My husband was cared for whilst I had a week's break. I was confident he would be well looked after in this lovely home. A week is not long to judge somewhere but I was confident he would be looked after well and he was. The staff I met were very friendly and caring, and everywhere was very comfortable

and clean. Very good choice of healthy food. The facilities are excellent. I had hoped he would take part in activities but he was confused and was not there long enough to get used to things. My rating as 'good' rather than excellent is purely because I only have a week on which to make a judgement.

Reply from Alice Ledwith, Customer Relations Manager at Manor Barn Nursing Home

Thank you for sharing your experience with our Home. We are pleased that you are confident in the care we provide and hope to see your husband with us in the future when needed.

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Review of
The Anchorage
from J L (Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

It is very safe to holiday here. The fundraising is most comfortable. The staff most kind. I really mean that.

Reply from Kate Wyatt, Administrator at The Anchorage

We are delighted to hear that you are enjoying your holiday with us, and really hope that in the future you decide to make The Anchorage your home. Your kind comments will be shared with the team here at The Anchorage.

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Review of
The Anchorage
from V H (Wife of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

I can't express my gratitude to all the staff at The Anchorage for the care they gave my husband, after he had had a serious operation.
He was given an extremely clean and very comfortable bedroom where he could relax and recuperate.
The staff were like family, they always had a happy and cheerful

face and nothing was too much trouble. The daily menus were just as he liked it and staff often catered to his tastes.
As I am elderly also, everyone showed concern for my mental welfare when I visited my husband on a daily basis beyond the call of duty which I truly appreciated.
If ever I needed care or respite in my old age, I would certainly want to go to The Anchorage.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for your wonderful and honest review, we look forward to you both visiting us again soon. You and your husband are so much a part of the Anchorage family and it was a pleasure to care and guide you both through a difficult time, we are here for you both.

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Review of
The Anchorage
from Joyce P (Friend of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

I visited a friend at The Anchorage at their Summer Party in September and was so impressed by the effort that had gone in to making it such a special day for the residents, there was a fabulous band, ice cream van, close up magician, great food and lots of effort had gone in to the whole event. My

friend said she was extremely happy there and the carers were so kind and lovely, the food was great and she was well cared for. It's such a relief to see her happy here, I would certainly recommend The Anchorage.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to leave us this super review. We are glad that you managed to come to our Summer Fair, sorry we couldn't bring better weather!! We have lots of events coming up at the Anchorage, so keep an eye on our Activity schedule, we would love to see you. Your kind words will be shared with all our team. Thank you so very much.

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Review of
The Anchorage
from C D (Wife of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

I am absolutely delighted with the care and kindness that my husband received in this charming house. Immediately after I entered I was met with smiles and laughter and felt such warmth and friendliness from all the staff who all had smiles. It is a great comfort for me to know that such a service is

available for my husband when he might need it as he ages more. I can only say a huge thank you - I had complete peace of mind for him while I was away.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for this wonderful review, it was an absolute pleasure to care for your husband and we look forward to seeing you both very soon. We are so happy that he enjoyed his stay and that you were able to receive a well-deserved break.

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Review of
The Anchorage
from I H (Son of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

My mother has been at The Anchorage for 2 1/2 years. Prior to moving to The Anchorage she had a very brief spell at another care home in Horsham that left her with a dreadful impression of life to come in a care home setting. The Anchorage however is everything that first home was not and she regained

her zest for life. The care manager and the rest of the management team and staff are simply fantastic and completely focused on providing the best quality of care and support to residents. Never have have we encountered anything other than total professionalism, efficiency and commitment which has always been delivered in the most friendly personal way. The rooms, common areas and gardens are always spotlessly clean and well-maintained. In terms of fees it is competitive and represents excellent value. We count ourselves very fortunate to have found The Anchorage and cannot recommend it highly enough.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for this wonderful review and feedback, your lovely words will be shared with all the teams. We feel incredibly lucky to have been able to care for your mother, such a character. Thank you for your support and kindness, best wishes from us all.

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Review of
The Anchorage
from L A (Daughter of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother has now been at The Anchorage just over six months. It was the seventh care home as I wanted Mum to be in the best place. I was definitely right about The Anchorage. The staff are just wonderful, very caring. The management team help with any queries. The entertainment team is so good at organising

such good entertainment and things to do - excerise, crafts etc. Just a great place. Mum is very happy.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for your fantastic and honest review, it truly reflects the all round care that your mother receives here at the Anchorage. Your feedback is much appreciated and you lovely comments will be passed onto the whole team.

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Review of
The Anchorage
from Anne S (Resident) assisted by family/friend published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

I have a nice room with a lovely room. I enjoy the food and activities. The staff are very helpful and caring. All my needs are taken care of.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your wonderful review; it's so encouraging for our team to receive such positive feedback. We are delighted to hear that so are so happy here at your Anchorage home.

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Review of
Manor Barn Nursing Home
from June B (Stepdaughter of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful caring environment to spend his last few months. The staff are fabulous. The garden views are beautiful and the food was lovely. Very kind and considerate of family and resident in final hours. Did not sample the activities as too poorly and no idea for value for money as was funded. Two or

three staff really went above and beyond and couldn't thank them more. My only request would be to ensure bed trays are cleaned a little more often used baby wipes to go over-otherwise very clean.

Reply from Alice Ledwith, Customer Relations Manager at Manor Barn Nursing Home

Thank you so much for taking the time to share these kind words. We are so appreciative that you put your trust in us to care for your
stepfather and send our love to your family. Our manager and the cleaning team on site have noted your feedback and will action this immediately, thank you for raising this.

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Review of
The Anchorage
from Marguerite M (Friend of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My dear friend has been at The Anchorage for about two years. When she was admitted there her health was indeed very poor. Now she is cheerful and active, this is all due to the wonderful care in the home. The care and kindness shown is outstanding. Every need is catered for and this is all down to

the staff from the manager, deputy and all the staff I met, I can only say they are a credit to the company.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your wonderful review, your kind words will be shared amongst the team. We are incredibly happy that you have seen so much improvement in your friend since she has been in our care. It has been lovely to see you here enjoying the home and having lunch with your friend, we look forward to seeing you again very soon. With your former profession being as a registered care home manager, your review is particularly rewarding.

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Review of
The Anchorage
from S M (Friend of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

I have visited The Anchorage a few times now. I have always experienced a very warm and helpful welcome from the staff. The home itself seems and smells very clean and well-kept. I would strongly recommend it.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your lovely review, we are glad you have been made to feel welcome to the home and we look forward to seeing you here again soon.

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Review of
The Anchorage
from Adrian D (Cousin of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

My cousin speaks highly of the home and the people working there. Very attentive and polite.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your review, we are always striving to improve our services here and your opinion is important to us.

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Review of
The Anchorage
from Ursula C (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

As a family we are really happy with the care my mother is receiving. The Anchorage is a wonderful country house and gardens. The staff are excellent. The residents can be involved with the activities or left in the privacy of their rooms.
Visiting is always a pleasure and my mother is lucky enough

to have grandchildren and great grandchildren and dogs to visit and possibly sit in the garden. Weather permitting.
Probably the only negative is the fish and chips (not to her palate) bit hard.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your kind words, I'm glad everyone is enjoying the gardens, it's so lovely when families visit with children and dogs. I will discuss your feedback regarding the fish and chips with our head chef and ask him to complete a one-to-one with your mum to discuss this. Thank you for being such a supportive family, it really does create a wonderful family environment at the home.

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Review of
Manor Barn Nursing Home
from A G (Stepdaughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

I have visited on a number of occasions and found nothing but excellent, caring and attentive staff.
They are always welcoming and my stepfather is extremely well taken care of.
As a qualified nurse of many years I am always on the look out for any concerns, yet no matter when I arrive I have always

found excellent care. My stepfather has a poor appetite but the staff have tried their utmost to provide wonderful, nutritious food.

Reply from Alice Ledwith, Customer Relations Manager at Manor Barn Nursing Home

Thank you for sharing your experience with our home so far. We love reading such positive reviews about Manor Barn and our staff. Our teams work very hard to ensure individual care is provided, so it is lovely to know this is noticed by families.

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Review of
The Anchorage
from Z E (Daughter of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience

The quality of care is outstanding. There is great efficiency in the management team with information being passed on and communication in all directions is exceptional. The speed at which, once the decision was made, my mother was settled into The Anchorage was incredible - it is a stressful time for

all and everyone involved showed empathy and understanding in the way that they approached the whole family. Thank you, and well done.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your kind words & lovely review, it was such a pleasure to care for your mum. Her beaming smile & cheerfulness is missed here, we hope that she will come back & stay with us again soon. She has made some lovely friends here, wishing her all the best in settling back in at home.

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Review of
The Anchorage
from Rosie M (Daughter of Resident) published on 19 July 2024

Submitted via Website • Report

Overall Experience

As a family, we all agree that this is an outstanding care home run by truly caring staff led by an exceptional manager and her deputy. As other reviews say it really does feel like a home from home and it's always clean, bright and fresh with good food and a wide range of activities on offer. Dad became

a resident in April 2022 and either my brother or I visited him from away every week and without fail, we were always made to feel welcome and nothing was ever too much trouble. Sadly Dad passed away in June and we are just so grateful for the attentive, loving care he received during his last few weeks, it felt like he really did die at home and I was able to be with him at the end. We'd also like to know the proactive care Dad received from the medical group and the district nursing team.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for this wonderful review, your dad was an exceptional gentleman with the best sense of humour, he will be greatly missed by the whole Anchorage family. It was a privilege and pleasure to take care of him right to his final day, I hope you will all come back and see you when you can.

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Care Homes Owned by Premium Care Group in West Sussex

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Manor Barn Nursing Home

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