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Care Home Owned by RCB Healthcare Group in Hampshire

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by RCB Healthcare Group in Hampshire

Only the locations & reviews in Hampshire for RCB Healthcare Group are showing below.

View the details of all 7 locations (with 201 reviews) owned by RCB Healthcare Group

RCB Healthcare Group Locations in Hampshire (1)

 

1 Care Home owned by RCB Healthcare Group in Hampshire

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The Red House

2 Southampton Road, Fareham PO16 7DY 

9.4 11 reviews
"My uncle has always been very happy here. He enjoys the company, especially telling his stories and sharing a joke with the staff, and says…"   Read all 11 reviews
Location Type Care Home

The Red House provides residential care for older people and people living with a physical, mental disability or mental disorder. Residents are encouraged to live as independently as possible and can choose how they spend their days, respecting their… Read more about The Red House

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 36 Rooms from £1,300 / week

RCB Healthcare Group Reviews in Hampshire (11)

9.2
RCB Healthcare Group has a Group Review Score of 9.2 (9.181) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to RCB Healthcare Group must have a Review Score.

Overall Experience

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Review of

The Red House

from R S (Nephew of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has always been very happy here. He enjoys the company, especially telling his stories and sharing a joke with the staff, and says that he has no worries because they do everything for him. It’s a comfortable home, which is furnished simply and functionally, and you can tell from the atmosphere
that standards of hygiene and care are very high. The staff are kind, considerate and very friendly, as well as being well-trained, and always make an effort to create a more personal relationship with their residents.

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Review of

The Red House

from J M (Friend of Resident) published on 29 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our friend had no next of kin and we and 2 others were listed as friends and her only contacts.
I called the home in advance about a visit to my friend and was devastated to learn that she had died 3 weeks before and none of us had been told.
Between the friends fortunately we have been able to notify
solicitors and access her will. This means we can honour her final wishes for her and she will be able to rest with her family where she wanted.
If I had not called on that day, she would probably have just been released to the local council for a public burial away from her family.
The care home had our contact details and knew we were the nearest to family our friend had. I think it is disgusting that they did not tell us she had died.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Thank you for your feedback, and we extend our sincere condolences for your loss. Our team has verified that attempts were made to contact you and the NOK's on various days, but unfortunately, the phone numbers provided were consistently busy. Despite leaving a message requesting a callback, we regret that we did not receive a response. We apologise for any inconvenience caused and are here to assist you further. If there is anything else we can do to help, please do not hesitate to reach out to us.


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Review of

The Red House

from Chris C (Friend of Resident) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place, my mate was very happy ad the staff were very nice and helpful.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Thank you so much for taking the time to share your positive experience! We're delighted to hear that both you and your friend enjoyed your time at The Red House. Our team takes pride in providing excellent service, and it's truly rewarding to know that our efforts have made a positive impact on your friend's stay. If there's anything specific you'd like to mention or any way we can further enhance your experience, please feel free to let us know. We appreciate your kind words.


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Review of

The Red House

from Doug W (Cousin of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clearly a very busy care home that is well organised with very friendly staff and management. My cousin receives a high standard of care and warmth from everyone involved with the home. Many thanks.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Thank you so much for taking the time to share your positive experience of our care home. We are delighted to hear that you find our facility to be well-organised and that our staff and management have been friendly and supportive. It's heartening to know that your cousin is receiving a high standard of care and warmth from everyone involved. We truly appreciate your kind words and your trust in our services. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we welcome your feedback. We're committed to maintaining the quality of care and creating a positive environment for all our residents. Many thanks for your appreciation!


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Review of

The Red House

from Janice W (Cousin of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made welcome by all staff on arrival. My cousin is always in community rooms with other residents and then we enjoy our time together in her room. She is treated with dignity and respect at my visits and my cousin knows all staff.
The manager is always pleased to see me and takes time
to chat and is always happy! Thank you to The Red House for looking after my cousin.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Thank you for your heartwarming review! We're delighted to hear that you and your cousin feel welcome at The Red House. It's wonderful to know she is treated with dignity and respect, enjoys the community rooms, and that the team creates a positive atmosphere. We'll make sure to share your kind words with the entire team. Your trust in us is greatly appreciated.


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Review of

The Red House

from Stephen D (Son of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful.
The room is clean.
Mum looks well and happy.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Thank you so much for taking the time to share your positive comments with us. We are delighted to hear that you found our staff kind and helpful, our rooms clean, and, most importantly, that your mum looks well and happy. Our team strives to create a warm and welcoming environment for all our residents. If there are any suggestions you have for us to further enhance our services, please feel free to share. We appreciate your feedback and look forward to making your mum's stay with us even more enjoyable.


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Review of

The Red House

from Kelly D (Daughter of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Red House for nearly 6 months. Whilst Mum's been there all the staff have been amazing, they have welcomed Mum in, made her feel at home and kept us updated at all times. Mum's had a better lease of life in The Red House, she joins in with the activities, helps out where she can.
And with her health they look after her very well. Both the manager and another member of staff in particular are welcoming and very helpful at all times, always have time to talk to myself and my dad when we visit. The activities lady is also very helpful and helps Mum in all the activities. All the staff at The Red House are lovely.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

I'm delighted to hear your positive comments about The Red House. It's wonderful that the staff's welcoming and supportive approach has made your mum feel at home. We have a rigorous training program that staff go through to ensure high standards are met. It's evident she's thriving both socially and in terms of health, thanks to the care and attention she receives. The dedication of the staff and activities team is truly appreciated.


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Review of

The Red House

from Jeanette M (Daughter of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very daunting when told mum needed to go into a care home but on visiting the Red House and meeting the Manager and her Team I felt instantly reassured that this was a good place for mum. Their ethos of care seemed to be totally in line with mine and all my concerns and questions were answered.
Since moving in on December 22 she has thrived. She has gained weight, which is a testament to the food served. She is encouraged to join in with all activities of which there are many. From singers, arts and crafts and even a gong bath! On visiting I am always warmly welcomed by the team and always find mum to be well cared for. The communication is also very good, either by email or phone I am always kept up to date with mum's care which has alleviated all the stress that I had when she lived on her own. This has been the best move for mum and I can't thank the staff enough for their ongoing care

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Your heartfelt review is truly appreciated. We're thrilled to hear that your mum has thrived since joining Red House. The positive changes, from her weight gain to active participation in various activities, are wonderful to note. Thank you for highlighting our team's warmth, effective communication, and overall care. This is our ethos.


Your trust means a lot to us, and we're committed to maintaining this high standard for your mum and all our residents. If you ever have additional feedback or questions, feel free to reach out. We're here to ensure the best possible experience for all our residents and families.


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Review of

The Red House

from Lee C (Son of Resident) published on 15 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Redhouse for 9 months due to her dementia and the fact she is happy is a big relief to my brother and I. Mom speaks positively about the staff and the facilities and says "They look after her" and "hasn't got a bad word to say about them." Mom understands why she is there, which does
upset her, but she knows she is in the right place to be looked after. Personally, I have found all the carers to be very attentive to resident's needs, and really engage with them. The onsite management team have kept me informed at every stage regarding Mom's care which is reassuring. A highlight for me is that a care worker will call me if mom wants to speak to me or needs some reassurance due to being distressed. I cannot speak highly enough about Redhouse over the last 9 months and have recommended them to others who are caring for elderly family members.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Thank you so much for taking the time to share your experience with us. We're delighted to hear that your mum is happy and well cared for at Red House. It warms our hearts to know that she speaks positively about the staff and facilities. Your kind words about our attentive caregivers and the communication from our onsite management team mean a lot to us. We understand the challenges that come with caring for a loved one with dementia, and we're committed to providing the best possible support.


It's truly rewarding to learn that you've recommended Red House to others. We appreciate your trust and confidence in our services. If there's anything more we can do to enhance your mum's experience or address any concerns, please don't hesitate to let us know.


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Review of

The Red House

from Karen A (Daughter of Resident) published on 15 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Red House for nearly 4 and a half years, I have always felt that she is very well cared for. All the staff that I have come In contact with have been very friendly and welcoming. The house itself is always warm, very clean and tidy. The kitchen staff do an amazing job of
providing healthy and tasty home-cooked meals, I always think it’s lovely how they ask the residents what they would like for dinner or tea, it’s lovely for them to have a choice. I would happily recommend the Red House to anyone looking for dementia care.

Reply from Tara Oakley, Customer Experience and Wellness Officer at The Red House

Thank you for your kind words! We're thrilled to hear your positive feedback about Red House and that your mum has been well cared for during her 4 and 1/2 years with us. We appreciate your recognition of our friendly staff, the cleanliness of our facility, and the delicious meals provided by our kitchen staff.
Your recommendation means a lot to us, and we're committed to maintaining the high standards you've experienced. If you ever have any suggestions or feedback, please don't hesitate to reach out.


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Review of

The Red House

from Christina Y (Daughter of Resident) published on 3 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Red House for nearly four years and I couldn't be more reassured that the care she receives is of the best quality. The home has also invested time and money making improvements to the living environment and is a bright, warm and happy place to visit. Over the last
year, the home have been fantastic keeping the residents safe and keeping us a family, updated on Mum's condition at all times. I cannot praise the staff enough and thank them. As a relative, it's important not to worry about her care. It honestly feels like Mum is part of a big family that envelope her in love, care and attention. Thanks to the manager and team.

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