Sfera Care in Greater Manchester | 1 Care Home

Review of
Brookdale Care Home
from A S (Sister of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

Care staff very good but as my brother is very deaf and can only see big print he gets bored.
New weekly emails helpful.
His room is dark and small but as he is hardly in there, its important.
I would like to be notified if the funds he has at the home run low. His account went into the red but

I didn't know.

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Review of
Brookdale Care Home
from Lisa M (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

My mum seemed very unsettled at first at Brookdale Care Home but I see such a difference in her recently. The staff work hard to care for and nurture the residents. Initially, the communication seemed rather weak between the care home and our family but I feel vast improvements have been made and I

would recommend Brookdale in an instant. The staff work tirelessly, they go over and beyond to encourage and include residents in activities and events. They work so hard to make the lives of the elderly residents better.

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Review of
Brookdale Care Home
from Jane G (Daughter of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

So much goodness caring and compassion we have recently received, and over the past year and a half, has been outstanding.
All the people at Brookdale really care. They treat the residents and their relatives with respect.

Reply from Lois Samuels, Deputy Manager at Brookdale Care Home

Hi Jane, thank you so much for your lovely review. We hope you continue to visit us at Brookdale and hope to see you soon. Take Care.

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Review of
Brookdale Care Home
from Susan T (Niece of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

Lovely staff who look after my aunty with such care and kindness, thank you to all the staff for everything you do. One staff member took me over to the dementia unit to see the coffee shop which is amazing and showed me the menu and activities that the residents can do.

Reply from Lois Samuels, Deputy Manager at Brookdale Care Home

Hi Susan, thank you so much for your lovely review. We really appreciate it!

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Review of
Brookdale Care Home
from Emma C (Granddaughter of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience

The staff are lovely and care for my Nan so wonderfully. three ladies especially just make my nans day. I love having my lunch with her and the care home makes that possible.
They keep us regularly updated with the activities they do and photos and videos are always being posted. Couldn’t ask for

more.

Reply from Lois Samuels, Deputy Manager at Brookdale Care Home

Thank you so much for your lovely review. We certainly enjoy our breakfast club mornings with your Nan in the coffee shop (preferred name "Garden Centre" by Nan especially!).

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Review of
Brookdale Care Home
from S D (Daughter of Resident) published on 23 February 2024

Submitted via Website • Report

Overall Experience

First impressions when we came to visit was as soon as we entered, we knew this was the place for our mum. The staff answered all our queries, making it a smooth transition for Mum and us, to have peace of mind that the care and the home were right.
Nothing is too much trouble for any of the staff,

all the staff smile (even when they are having a rubbish day themselves).
Overall, the family are pleased that Mum is being cared for with respect and dignity.

Reply from Lois Samuels, Deputy Manager at Brookdale Care Home

Thank you so much for your review and kind words. We love our morning coffee with Mum on a Wednesday morning at breakfast club. With best wishes.

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Review of
Brookdale Care Home
from Robert H (Son of Resident) published on 6 February 2024

Submitted via Website • Report

Overall Experience

My mother was a resident from mid-October 2023, she died in the home on 2nd Jan 2024.
My experiences of the care are mixed. The senior staff generally had little or no time for us and we felt they were unapproachable. The junior staff on the whole were lovely and very helpful. I did not trust that

my mother was being fed regularly or given enough to drink, and being left in bed for long periods in the day.
One time we visited the care quality inspector was talking to me and the senior staff were ever so nice giving me updates on my mother.
The next day in the absence of the Inspector we were ignored yet again.
Since my mother died I have not heard from the management of the home. No condolences have been offered.
I would not recommend Brookdale.

Reply from Lois Samuels, Care Manager at Brookdale Care Home

We are very saddened that you felt your Mother’s last days and your experience of Brookdale was not of that, that we strive to do. We take on board your comments and will discuss as a team any improvements we can make. We are very sorry for the loss, of your Mother.

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Review of
Brookdale Care Home
from A D (Son of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience

I just wanted to share my recent experiences of the service they give to my mother. She is in the dementia care unit and unfortunately has been unwell recently, resulting in visits to A&E with long waits. On every occasion, they always ensure a carer stays with my mother, until either sent back or admitted.

As I live over 2 hours drive away, it is always good to know this. As she wasn’t well, I drove up twice this week, the first time she was in A&E so I witnessed how the carers interacted with her. I am not sure if we can name them but two staff members in particular were both great at keeping Mum settled and calm.
Finally, what they do in the way of activities, the cleanliness of the home, standards of food and are all to be commended.

Reply from Tracey Leverton, Care Home Manager at Brookdale Care Home

Thank you for your positive feedback - we will share this with our team!

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Review of
Brookdale Care Home
from L D (Daughter-in-law of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience

My father-in-law has always been a fiercely independent person but was struggling on his own to take care of himself and often refused the help that home carers offered and was depressed and forgetting to eat due to delirium and dementia. However, following yet another spell in hospital, he was persuaded

to consider moving into residential care for his own safety. We stayed away for a few days so that the staff could help him to settle in and to our surprise, when we next visited, he looked happy and well and the staff reported that he was enjoying the food. He really likes the staff and enjoys their company. It is apparent to us that the staff are extremely caring and go out of their way to make the residents comfortable.

Reply from Tracey Leverton, Care Home Manager at Brookdale Care Home

Thank you for your positive comments. We love having your father-in-law here at the home, whilst he enjoys our company, we thoroughly enjoy his! He is the most kindest, loveliest man. We are very proud of our team at Brookdale Care Home, we hope to continue to have a long and happy association with yourselves.

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Review of
Brookdale Care Home
from Clive B (Son of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience

Without doubt Brookdale must be at least one of the top care homes in UK.
All the staff without exception are exemplary, they are friendly and know your name and always make you feel very welcome.
Chose this care home because my mum was the happiest there (it is a 32 mile round trip unfortunately).
Everyone

is so friendly and loving towards my mum. I always know she is in good hands and safe.
Keep up the good work guys, you should be proud of yourselves.

Reply from Tracey Leverton, Care Home Manager at Brookdale Care Home

Thank you, Clive! we much appreciate your positive feedback. We treat Mum as if she is our own. Nothing is too much for our team- fueled by the fab treats you bring for us!

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Review of
Brookdale Care Home
from Mavis S (Daughter of Resident) published on 4 October 2022

Submitted via Postal Card • Report

Overall Experience

My mother moved into Brookdale one week before her 100th birthday, suffering from delirium and dementia, very distressed, agitated and refusing to stay. We stayed away for a few days for her to settle in. The staff were extremely patient and caring and we were relieved to see her smiling on a video

of celebrating her 100th birthday. Each time we visited or phoned, the staff were welcoming and ready to tell us how Mum was doing. The care Mum received, when at times agitated and uncooperative, was excellent and we were confident she was being well looked after.

Reply from Tracey Leverton, Home Manager at Brookdale Care Home

Thank you, Mavis, for your review and kind words, we were proud to celebrate your mum's 100th birthday; we had a great time! We are happy that she settled so well whilst at Brookdale.

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Review of
Brookdale Care Home
from Ros S (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

In December 2021, my 99-year-old mother was transferred to Brookdale specialist Dementia Unit after three months in hospital following a bad fall. I was extremely concerned how she would settle after always being looked after in her own home. From the outset, Brookdale welcomed her. Some weeks later,

she celebrated her 100th birthday, and the carers helped so much in making her special day happy and memorable.
Brookdale is a hugely warm-hearted and uplifting care home. I can't imagine the care being bettered. The sensitivity shown to my mum and also to me has been remarkable and so very welcome. Whenever I have any questions, they have also been fully listened to and answered with real understanding and exceptional emotional support. It has been difficult to leave my mum as I don't live nearby, but I know that she is wonderfully looked after and happy. This helps enormously. She enjoys her room, which is painted in warm colours and having a coffee and cake in the delightful cafe. I want to thank all the staff and carers, the cleaners, the ladies in the laundry - everyone who I regularly see when I visit or telephone. They are tremendous.

Reply from Tracey Leverton, Home Manager at Brookdale Care Home

Thank you so much for your kind words. Your mum is an absolute pleasure to have and is such a lovely lady. We're so pleased we could make her birthday a special one and that she had a fantastic time! It's a pleasure to receive your phone calls for updates too, and we're so happy you and your mum are pleased with the standard of care we provide. Your positive feedback has been passed on to our dedicated team!

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Review of
Brookdale Care Home
from Peter R (Friend of Resident) published on 28 June 2021

Submitted via Website • Report

Overall Experience

Recently caught up with a family member regarding my old neighbour who resides at the care home and he was telling me all about the fantastic work that goes on within the home. With help of my son over Facebook, we managed to see the residents of Brookdale went on a bus ride to Blackpool which under

the current circumstances is a great team effort by all the staff there, making sure everything is accounted for but at the same time giving the residents a trip away and many memories made I am sure.
I am still isolating a lot of the time but I am looking forward to coming to see my old friend soon.

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Review of
Brookdale Care Home
from Maria M (Granddaughter of Resident) published on 23 June 2021

Submitted via Website • Report

Overall Experience

I don’t always get to see my grandad especially with the lockdown period and living so far away so the Facebook page being updated daily really warms my heart to see him joining in with activities and socialising with other residents’

Reply from Mill Car, Marketing at Brookdale Care Home

Thank you Maria for your lovely review, we love to share what fun we have had every day with loved ones and look forward to being able to welcome you back into the home soon.

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Review of
Brookdale Care Home
from Laura K (Great-Niece of Resident) published on 22 June 2021

Submitted via Website • Report

Overall Experience

Great home seems to always be investing back into the home to benefit the resident's lifestyle. Lots of social activities on offer from social media which is nice to all the residents smiling away every day.

Reply from Mill Car, Marketing at Brookdale Care Home

Thank you so much for your review, it means so much to all of us at Brookdale. We pride ourselves on continuously investing back into our home to provide the best environment we can for our Brookdale family. We opened the doors to our new coffee shop yesterday and look forward to being able to welcome you in for a coffee in the not too distant future.

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Review of
Brookdale Care Home
from B W (Resident) published on 17 June 2021

Submitted via Postal Card • Report

Overall Experience

My daughter visited 9 other homes and she knew when she visited Brookdale this would be the home for me, she was right. I have my independence here and I can join in any of the activities.
I have no worries. Four meals a day and no bills. We enjoy BBQ'S in the summer, trips out and all of the staff

are very caring. I feel this is my home and there is no doubt about that.

Reply from Mill Car, Marketing at Brookdale Care Home

Thank you for your lovely review, it is a pleasure to have you at Brookdale as part of our family.

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Review of
Brookdale Care Home
from Judith S (Daughter of Resident) published on 1 March 2021

Submitted via Website • Report

Overall Experience

My dad has been at Brookdale since early December. He's come on leaps and bounds since he was in hospital in November with multiple issues. He's thriving at Brookdale and looks physically well, although misses being at home and in contact with the family. Using both the Rainbow Retreat to visit weekly,

as well as using the pre-arranged video calls on the iPad, my dad is keeping in touch with family overseas. Seeing pictures of him on Facebook are a delight. While we can only second guess what he's thinking, the whole family really appreciate the care and attention he is receiving. The staff are really responsive to any request, encouraging us to visit at the retreat, ensuring that any of Dad's needs are met (chiropodist), etc. I can't say enough good things about Brookdale and the staff. Brookdale was recommended to me by my friend and luckily for us all, there was space for him when he needed it. Thanks.

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Review of
Brookdale Care Home
from Sarah E (Daughter of Resident) published on 22 February 2021

Submitted via Website • Report

Overall Experience

Amazing care home, cannot fault one thing about this place. My dad was cared for hereafter he was given a terminal cancer diagnosis which also affected him mentally. This was very challenging for the staff as they had never dealt with this before and my dad was so poorly. We will be eternally grateful

for the way they cared for my dad, the managers along with other members of their team treated him with such dignity and respect and we never worried when we had to leave him in their care. They treated him like they would treat their own family. They also supported us through what was a very difficult time and we wouldn’t have been able to get through it without them.

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Review of
Brookdale Care Home
from Debbie B (Daughter of Resident) published on 8 February 2021

Submitted via Website • Report

Overall Experience

The time had come when my stepfather could no longer care for our mother at home, so we had to start making plans to look for a new ‘home’ for our mum. Due to Mum's progressing dementia, certain homes could not take her, but Brookdale was different. We had many meetings with the management to discuss

our mum's needs and the scenarios what would happen if her dementia goes to a stage where they couldn’t manage her, but they were open and honest all the way along. Mum has a new family now, the carers are her new family, and sometimes she doesn’t recognise us at all. When you get over this hurdle, you will accept the changes a lot easier. To see her happy face, makes you realise, that she’s in the best place. The care home is clean, there is no clinical smell in it, there are many activities happening, which is great to see. The food looks very well prepared and appropriate for residents with needs, and daily treats are still given out, which is a nice touch.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care Home

Hi Debbie, Thank you so much for such a lovely review. We absolutely love having your mum with us as part of our Brookdale family and it's so nice to hear how happy you are with the care and quality of life she has here at our home.

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Review of
Brookdale Care Home
from Andrea B (Daughter of Resident) published on 2 February 2021

Submitted via Website • Report

Overall Experience

Brookdale have shown care, compassion and understanding from the day my dad went into care. The staff are always helpful and always have a smile on their faces. There are plenty of activities for residents to take part in.

Reply from Cherelle McClafferty, Marketing & PR Executive at Brookdale Care Home

Thank you, Andrea, for such a nice review, the team here at Brookdale really appreciate your support.

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