Sfera Care in Wrexham | 2 Care Homes

Review of
Bay Tree House
from Gillian K (Daughter of Resident) published on 5 July 2024

Submitted via Website • Report

Overall Experience

What more can I say about Bay Tree House other than the staff are brilliant? Mum was there nearly four years before she passed, they looked after Mum as if she was their mum. It's like a home from home. She was well looked after and very much loved and she loved them. Mum loved living there. The food

was very good and her clothes and things were well looked after. Mum really didn't want to go into a care home but after a week of being there she said I should have done this years ago, she made friends and Mum was very happy at Bay Tree. A big thank you for looking after Mum so well, as they go the extra mile. The staff make the residents laugh and our very cheery and they make every resident feel special.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Jenny P (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Bay Tree since September 2023 after a long hospital stay due to a fall. The management and staff are very attentive and kind and treat all residents as individuals with respect and dignity and provide an excellent standard of care. I don’t live in the area and whenever

I phone or visit they are very approachable and more than happy to discuss any aspects of my mum's ongoing care. Her clothes are always so beautifully laundered and hung up in her room which is immaculately clean and tidy whenever I visit. The cooks have gone above and beyond to encourage her to eat more and provide food she enjoys eating and the staff, where they can, give the residents options of how and where they like to spend their day. My mum is very immobile but is always assisted by cheerful staff with all her personal care needs day and night. The environment is cheery and bright and the wonderful team of regular staff provide a happy caring atmosphere with such commitment to their roles.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from C B (Wife of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

My husband was very well looked after. Staff pleasant and efficient. Carers lovely. Very clean everywhere.
Carers very patient with problem patients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Cherry Tree Care Home
from Sarah T (Granddaughter of Resident) published on 19 December 2022

Submitted via Website • Report

Overall Experience

Can't praise the staff enough, absolutely amazing team. The managers went above and beyond to accommodate my nan and were so kind and caring to us as a family. Lovely place with a lovely family atmosphere and all residents are so well looked after and cared for. We are extremely grateful to everyone

at the Cherry Tree. Highly recommend it here for anyone looking for their loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Sharon J (Respite Resident) published on 1 November 2022

Submitted via Website • Report

Overall Experience

My mother stayed for 5 days respite and was not looking forward to it. But I am pleased to say she has enjoyed her stay.
She said the staff are absolutely brilliant and can't do enough for you.
She was very happy with her room and said everywhere was spotlessly clean.
Thanks to all the staff at

Bay Tree for making my mum welcome and looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Lyndsey H (Daughter of Resident) published on 14 October 2021

Submitted via Website • Report

Overall Experience

My dad became a resident in June and he has settled in extremely well and that is mostly thanks to the amazing staff! He tells me how hard they work and he always has a laugh with them! He loves the food, he is always clean and tidy and the staff and management are always there to answer any worries

or queries I might have! They are all so friendly and helpful and dad is really happy there and feels safe so for me, I feel he is in the best place! I can’t recommend Bay Tree House highly enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Jackie C (Daughter of Resident) published on 20 September 2021

Submitted via Website • Report

Overall Experience

My dad moved into Bay Tree House in July and the staff have been fantastic in helping him settle in and in making him feel welcome. The staff are always ready to answer any questions you may have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Michelle W (Daughter of Resident) published on 22 July 2021

Submitted via Website • Report

Overall Experience

The Bay tree isn’t like a care home it’s like a hotel. It’s absolutely beautifully decorated and immaculate! Add to that the fantastic staff and management and this home is a winner. My mother is treated as an individual with dignity and respect and is loved and extremely well cared for. Nothing is

too much trouble and I am always kept well informed of any issues as and when required. I am 100% assured that mum could not be in a better place and the peace of mind this brings is priceless. Thanks, everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Cherry Tree Care Home
from Jacqueline P (Daughter of Resident) published on 25 June 2021

Submitted via Website • Report

Overall Experience

Everything about the care home is exceptional and of a very high standard.
The staff are extremely caring, kind and gentle along with being professional and have excellent skills with elderly mentally infirm residents.
The management cannot do enough for residents and are very attentive towards them

but also will do anything for family members to help ease the initial transition and anything thereafter.
The owners have made some wonderful changes/improvements with a lovely visiting pod, ‘tea room’ for residents and always keep the gardens lovely. There are gorgeous floral murals in many areas and regular visits from the hairdresser/beauty care team.
During the lockdown/Covid period it was a safe haven from the virus.
Staff moved in for weeks and it was in total lockdown protecting the residents and staff.
Winning an award was completely deserved and everyone involved in this home should be proud - well done!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from P C (Daughter of Resident) published on 30 December 2019

Submitted via Postal Card • Report

Overall Experience

The staff in the care home are all very friendly. Nothing was too much trouble for them. It was very clean and the laundry was an excellent idea. My Mum was in this care home for three weeks and was looked after very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from C P (Son of Resident) published on 25 October 2019

Submitted via Postal Card • Report

Overall Experience

The home cared for my mum until she sadly passed away this month. Nothing was too much trouble for the staff and they cared for her with dignity and respect for what she was going through.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from M C (Friend of Resident) published on 3 October 2019

Submitted via Postal Card • Report

Overall Experience

Excellent care- my friend was in Bay Tree for about 8 months and the staff were unfailingly kind and caring with her and other residents. She was always clean and well looked after. The premises don't smell like a care home, very clean and attractive. The staff are friendly and responsive. Would recommend

to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Garry W (Son of Resident) published on 10 June 2019

Submitted via Postal Card • Report

Overall Experience

The care and kindness shown to my mother have been excellent. Well done Bay Tree House keep up the excellent work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Janet A (Daughter of Resident) published on 14 February 2019

Submitted via Postal Card • Report

Overall Experience

This care home is the best I have ever been in. It is spotless and beautifully decorated but the most important thing is the care at the home. The staff are all wonderful. Nothing is too much trouble to them all. The laundry service is excellent. I felt at ease when learning that my relative was being

looked after with care, love and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Cherry Tree Care Home
from P D (Wife of Resident) published on 12 November 2018

Submitted via Postal Card • Report

Overall Experience

There have been lots of improvements since the change of management. Feel able to discuss with the Manager and senior care staff any issues I may have with my husband's care plan, at any time; know ing that they will be dealt with sympathetically and resolved as soon as possible. All staff are polite,

friendly and respectful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Cherry Tree Care Home
from D W (Daughter of Resident) published on 5 November 2018

Submitted via Postal Card • Report

Overall Experience

My mum is always clean and tidy. The staff are friendly and helpful. The home has a good choice of food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Cherry Tree Care Home
from Karen D (Daughter of Resident) published on 2 November 2018

Submitted via Postal Card • Report

Overall Experience

Whilst staying here, I have always found my dad well cared for. The staff have been excellent - encouraging my dad with his day to day needs, without taking his choices away from him.
I have always found the staff friendly and they have time to listen to any concerns I have.
Dad's bedroom is very

nice and always kept clean. He does appear to have settled here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Cherry Tree Care Home
from Garry W (Son-in-law of Resident) published on 2 November 2018

Submitted via Postal Card • Report

Overall Experience

Staff are very good and the facilities are clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Cherry Tree Care Home
from D E (Son of Resident) published on 2 November 2018

Submitted via Postal Card • Report

Overall Experience

Caring staff but seem a bit overstretched at times. A few times there haven't been enough staff around.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Bay Tree House
from Charles B (Resident) assisted by family/friend published on 25 September 2018

Submitted via Postal Card • Report

Overall Experience

A very good atmosphere and a willingness to redress your needs and requirements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Sfera Care in Wrexham

Sfera Care Locations in Wrexham (2)

Sfera Care Reviews in Wrexham (47)

Bay Tree House

Bay Tree House

Bay Tree House

Cherry Tree Care Home

Bay Tree House

Bay Tree House

Bay Tree House

Bay Tree House

Cherry Tree Care Home

Bay Tree House

Bay Tree House

Bay Tree House

Bay Tree House

Bay Tree House

Cherry Tree Care Home

Cherry Tree Care Home

Cherry Tree Care Home

Cherry Tree Care Home

Cherry Tree Care Home

Bay Tree House

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers