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Care Home Owned by GB Healthcare Group Ltd in Tyne & Wear

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by GB Healthcare Group Ltd in Tyne & Wear

GB Healthcare Group Ltd Locations in Tyne & Wear (1)

 

1 Care Home owned by GB Healthcare Group Ltd in Tyne & Wear

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Hebburn Court Care Home

The Old Vicarage, Witty Avenue, Hebburn NE31 2SE 

8.5 97 reviews
"The staff are lovely, patient and kind when dealing with often confused, unpredictable and vulnerable residents, not an easy job.…"   Read all 97 reviews
Location Type Care Home

Hebburn Court is a safe and welcoming purpose-built, fully CQC-compliant home nested in a residential surrounding with good transportation and parking facilities. The home is located in Hebburn accommodating residents from Hebburn, Newcastle, South Tyneside,… Read more about Hebburn Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 55 Rooms from £770 / week

GB Healthcare Group Ltd Reviews in Tyne & Wear (97)

9.1
GB Healthcare Group Ltd has a Group Review Score of 9.1 (9.050) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GB Healthcare Group Ltd must have a Review Score.

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Review of

Hebburn Court Care Home

from Gillian G (Daughter of Resident) published on 22 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, patient and kind when dealing with often confused, unpredictable and vulnerable residents, not an easy job. Alzheimer's dementia is a cruel disease which is slowly robbing us of our mam we are grateful for the kindness and support our mam and we as a family are receiving from the
staff at Hebburn Court. Thank you.

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Review of

Hebburn Court Care Home

from M P (Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team is brilliant, very caring and professional. Always knock on the door before entering.

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Review of

Hebburn Court Care Home

from Jane P (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are amazing people, always happy and upbeat and show great patience with the residents and family. I hadn't been in the care home before the new management took over but every day you can see new things being added to the surroundings and the place really feels very welcoming.
My
father was a difficult resident due to his dementia but the support that I received from everyone in enabling us to get the help he needed was first class.

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Review of

Hebburn Court Care Home

from J W (Daughter-in-law of Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of cleanliness in the home. Staff friendly and helpful. Since changing hands home is being upgraded. More activities are being put in place for residents which is good.

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Review of

Hebburn Court Care Home

from Shirley S (Daughter of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At this present time, Hebburn Court has improved a lot since the new manager has taken over. Lots of new decorations, staff and activities for the residents. It seems very "upbeat" to what it has been since Covid. My mam is well cared for and seems happy. Manager is happy to see you at any time.

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Review of

Hebburn Court Care Home

from A M (Daughter of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with the care of Mam, more so since new management. Home seems to be doing a lot to improve the environment, like decorating/cleanliness, etc. Staff are lovely. All in all, the home seems to be getting better.

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Review of

Hebburn Court Care Home

from Eileen S (Daughter of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've seen a great improvement in the care home this year. Improvements to the downstairs lounge areas and upstairs in getting a refurb. A lot more staff who are very caring with the residents. Well done.

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Review of

Hebburn Court Care Home

from Patrick S (Son-in-law of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not help but notice the vast improvements throughout Hebburn Court Care Home - well done.
There is a definite and positive air about the place since the change of ownership.
I am sure with the staff's positive attitude, it will continue into the future.

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Review of

Hebburn Court Care Home

from Amanda E (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care given at Hebburn Court is good and feel this is down to the carers and nurses that are working there. My experience is that they genuinely care for my mam and look after her to the best of their abilities, keeping her clean, safe and fed.
The decoration of the home, and garden are a little
run down, but is currently being addressed by the new owners and improvements can be seen throughout the communal and bedroom areas.
Whenever I have had any concerns I have spoken to management who are always happy to give me the time to talk through things.

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Review of

Hebburn Court Care Home

from Lynne F (Daughter-in-law of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling place, would not leave my pet there. No care respect or dignity. Staff say not enough staff and the manager says they are liars. My father-in-law was left soaking wet that cold, the nurse could not even get his stats, too much to mention. He was only there 3 weeks before he passed. Please
don't leave your relatives here especially if they don't have the capacity to speak up for themselves, shame on you Hebburn Court.

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Review of

Hebburn Court Care Home

from Rosemary C (Resident) published on 19 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. All the activities are good. I have photos, drawings and stories in my room.

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Review of

Hebburn Court Care Home

from A W (Grandson of Resident) published on 18 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the pandemic started I have been kept up to date with information by various ways of communication. Arranging video calls with my grandfather has been much of a help for the family and my grandfather. Indoor visits have been excellent and well organised.
Well done to all staff at Hebburn Court,
it's been tough but they have dealt with things great and I know my grandfather is well looked after.

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Review of

Hebburn Court Care Home

from P P (Daughter of Resident) published on 9 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just to put pen to paper to tell you that since this terrible pandemic, it has had terrible effect on the mental health of not only residents but also on close family. I might add at this point I would not have gotten through this terrible year but for the activity person in Hebburn Court. She goes
beyond her role and has kept me up to date with my mother's wellbeing, she deserves praise indeed. She is worth her weight in gold!

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Review of

Hebburn Court Care Home

from Diane L (Cousin of Resident) published on 2 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, polite and go out of their way to make sure my cousin and everyone else is well cared for. They keep us well informed on how she is doing via phone calls or letters through the post. I have also recently downloaded Zoom.

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Review of

Hebburn Court Care Home

from Paula O (Daughter of Resident) published on 1 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are doing a great job, making every effort to make our loved ones feel cared for and happy. My mam has regular pamper days where her hair and nails are done, they have movie days, crafts, music and so on.
Mam is part of a friendship group with another 4 ladies which is wonderful. When we go for
window visits or go to drop goodies off, there is a smell of delicious food being prepared, my mam regularly has porridge and a full cooked breakfast which is incredible as mam never used to have breakfast.
A huge thank you to everyone at Hebburn Court for your care and hard work looking after our wonderful mam. If your loved one is needing care, I would recommend Hebburn Court 100%.

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Review of

Hebburn Court Care Home

from Gillian T (Niece of Resident) published on 23 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. They look after my aunt so well and with such care. There are always plenty of activities to keep the residents entertained and the staff encourage them to join in. I am so pleased I chose this care home for my aunt. I can relax knowing she is getting the best care
that she needs in a lovely, safe home.

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Review of

Hebburn Court Care Home

from S P (Relative of Resident) published on 22 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandfather has been in the home the staff are amazing and always update me with information and friendly advice.
I am happy with Hebburn Court and highly recommend.

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Review of

Hebburn Court Care Home

from P M (Wife of Resident) published on 16 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Hebburn Court in March, just before lockdown, so I didn't get to meet many staff.
The administrator has been almost a friend to talk to and she reassures me if I have any worries, also whoever answers the phone when I ring Hebburn Court are always polite and friendly. I would recommend
Hebburn Court to anyone.

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Review of

Hebburn Court Care Home

from S C (Grandson of Resident) published on 13 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my nana over the past 6 years has been good. Overall some of the staff have been exceptional, particularly in the past 3-6 months where my nana's health has deteriorated to the point where she is now on palliative care.

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Review of

Hebburn Court Care Home

from Joanne D (Daughter of Resident) published on 6 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Hebburn Court after a hospital stay. Her prognosis wasn’t good. She’d suffered bleeds on her brain after a fall and had complete left side paralysis and no speech at all. She also has Alzheimer’s. Things didn’t look too optimistic at all. However, thanks to the patience and care
she has received, she is now fully mobile, has her speech back and has her life back. Whilst lockdown has been difficult, she has never been happier for years. She’s busy all day helping staff cleaning! The activities they have been brilliant. They keep her occupied and content. Nothing is too much bother. She’s got her new family around her and my mind is completely at rest knowing she is safe and happy. She’s well fed and pampered. I would highly recommend Hebburn Court, the manager, administrator and every staff member. They are absolutely fabulous. Thank you.

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