How many Care Homes does Crownwood Healthcare Ltd own?

Crownwood Healthcare Ltd own 3 Care Homes.

Which Crownwood Healthcare Ltd Care Homes have the highest review score?

Fort Horsted Nursing Home , Temple Ewell Nursing Home & Byron Lodge Nursing Home have the highest review score.

Crownwood Healthcare Ltd | 3 Care Homes

Review of
Fort Horsted Nursing Home
from S W (Sister of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My sister arrived at Fort Horsted after a traumatic and lengthy time in hospital. She has now been in the home for two years. I cannot thank the staff enough for all their kindness and care and for providing a calm and caring environment. Whenever we visit there is always a friendly greeting and welcome,

and my sister is well cared for. Her being in Fort Horsted has taken away the stress and worry for me in knowing she is safe and being looked after.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home

Thank you so much for this positive review, we all feel so grateful when our hard work and genuine care for our residents are noted. It is so lovely that we have had the last two years getting to know your sister she is a real pleasure to care for and we look forward to our continuing relationship. Thank you again for taking the time to write this review, I will ensure all staff get to see it. With Best Wishes

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Review of
Fort Horsted Nursing Home
from Jenny S (Daughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

When I first entered the home, I wasn't particularly happy with the initial look of her room. It has 2 beds in it and was very dated. However, I was reassured that it would be highly unlikely mum would have to share the room. As time went by, I realised that the care mum has been receiving had been

so wonderful and kind it doesn't matter about the decor! (the home is actually in the process of redecoration) All the staff are very friendly and caring, always asking how I am as well as caring for my mum. I would recommend this place in a heartbeat.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home

Thank you so much for taking the time to leave a review and such a positive one is so lovely to read. We always feel it is such a privilege to provide care for someone and to be able to support their loved ones as well. We are now making positive strides forward with our refurbishment and upgrading plans and 2025 promises to be a very busy but exciting year. Thank you again and I will ensure all the staff have the opportunity to read your review.

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Review of
Fort Horsted Nursing Home
from Tina S (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My father has been at Fort Horsted since the 1st of June 2024. He gets the very best treatment and care. All the staff with no exceptions are caring, and professional and all go the extra mile to look after my 93-year-old father who has Parkinson. The care doesn't stop there it continues to myself and

mother and we are truly thankful in this difficult time.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home

Thank you so much for your lovely review and taking the time to write it, it means so much to us all. We try very hard to create a "family" and we recognise that having a loved one living in a nursing home is a very difficult decision to have to make. The ethos we try to maintain is we are there to serve and the Home is the residents Home and we are all guests with the privilege to provide care and comfort, not only to the residents but to their family and friends.Thank you again for the review, I will make sure all staff at Fort Horsted get to see it,with kindest regards, Director of Care Services

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Review of
Temple Ewell Nursing Home
from D L (Granddaughter of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

Overall, I have found that the communication between management and staff can be very poor. Also, I have found the cleanliness of the overall home, toilet, and resident bedrooms to be very poor, to the fact, I regularly have to ask staff and cleaners to clean my grandad's room as it has been clear it

hasn't been cleaned, as I visit regularly. The furnishings and medical equipment are outdated. However, the nurses are very good at responding to health concerns.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

I am sorry to learn of your concerns and I can only apologise that we appear to have fallen short in the service that we pride ourselves in. We have a robust housekeeping team and all our staff complete infection control training as one of the many training courses we provide for our staff. The communication between management and staff I am not sure I understand what your experience would have been of this but would be happy to discuss this in person with you. I am sorry that you find our furnishing outdated, we continue to invest in refurbishment and equipment to ensure our residents have a comfortable home. I would very much welcome the opportunity to meet with you in person to discuss your issues and concerns and although I am not based at the Home I am happy to come a meet you at a time convenient to yourself. Please feel free to email me or contact the Home and the administrator can arrange a meeting for us. Kindest Regards

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Review of
Fort Horsted Nursing Home
from G T (Wife of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband was at For Horsted Nursing Home for 12 days until he passed away. He was looked after by the staff with compassion and kindness this was also extended to our family, nothing was too much trouble, and the family were offered drinks and refreshments.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home

Thank you so much for this lovely review. We always believe it to be a great privilege to care for someone, whether it be for a short time or a long time, and this extends to their family and friends. I wish you peace and comfort in the coming months after your sad loss and thank you again for your review.

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Review of
Fort Horsted Nursing Home
from J L (Friend of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

I have often visited my friend at this place. She is always clean and is always well cared for. The staff are always polite even though my friend can be very unpleasant. The staff go above and beyond to make things better even if my friend is ungrateful. I think they have a very difficult task but I

want to use this chance to have them acknowledged and thanked.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home

Thank you so much for taking the time to write such a positive review. We believe it is a great privilege to be able to care for people and understand that some situations may be hard for the person to accept and that can, in turn, make it hard for them to remain positive towards others, we will continue to do a very best to provide a caring and supportive environment. Thank you again. Kindest Regards

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Review of
Byron Lodge Nursing Home
from M S (Respite Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

Hoping to go back for a one-week holiday in October 2024.
Facilities, loo too low for me.

Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home

Thank you for such a lovely review, it was a real privilege and pleasure to have you stay with us, we look forward to accommodating you in the future. Very best wishes from everyone at Byron Lodge Nursing Home.

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Review of
Temple Ewell Nursing Home
from J F (Son of Resident) published on 1 December 2023

Submitted via Website • Report

Overall Experience

My mother entered the Temple Ewell Nursing Home in April 2020 in an 'end of life' condition. This was just as the Covid pandemic was beginning. The way that the staff maintained services at that time was a tribute to them. My mother then rallied for a further three and a half years, largely due to the

care and attention she was given. We found the home was kept very clean, the nursing care was consistently good and the staff extremely caring, friendly, and approachable. The food was to a good standard and my mother was assisted with eating when this became necessary. Any minor issues that arose were dealt with quickly and satisfactorily. We were particularly touched with the very sensitive and feeling way the staff cared for my mother in the last few weeks of her life and at her passing. An additional touch related to my mother's wedding ring which became lost and was found and returned to us after her passing. Overall, our experience of the home was excellent.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for taking the time to write such a lovely review, your mum was such a lovely lady and we all miss her at Temple Ewell. She taught us all great lessons in patience and tolerance and Godly serenity. As always such a privilege when we can share in a family's love and care.

With kindest Regards

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Review of
Temple Ewell Nursing Home
from J P (Daughter of Resident) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience

Mum was fast-tracked via the NHS as she needed nursing palliative care. All staff have been kind, polite and gentle towards mum. Nursing care has been marvellous. Cannot praise the team highly enough. Any request for a nurse/manager update - prompt and efficient. As a family, we visit unannounced at

any time and have never been made to feel unwelcome.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a positive review, I will ensure the whole team get to read it. We strive hard to make the sometimes difficult experience of living in a nursing home as comfortable and homely experience as possible and this includes making family and friends welcome. We do so appreciate feedback, of course, most especially lovely reviews.

Thank you again

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Review of
Temple Ewell Nursing Home
from Karen B (Friend of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience

Came with my husband and sister-in-law to visit a friend, impressed with the staff, decor and no odour of incontinence, just as it should be. Very pleasant health care assistants and catering staff.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a positive review. Positive reviews help to encourage all of us to continue to strive to provide the very best care and environment we can for all our residents and visitors. Providing care and support for someone is a real privilege that we never take for granted. Thank you again.
Kind regards.

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Review of
Temple Ewell Nursing Home
from Heather M (Sister of Resident) published on 4 July 2023

Submitted via Postal Card • Report

Overall Experience

My brother was placed in Temple Ewell Nursing Home for palliative care. He was cared for in an exceptionally kind manner. He was tended to with the utmost care and kept happy. I was confident to leave him with the staff in the knowledge that he was being looked after considerately. He died there and

I am grateful that I had some peace of mind that his last hours were in such a good environment.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for taking the time to write such a lovely review, we consider it a huge privilege to be able to care for someone on their final journey. I will make sure the whole staff team are aware of these lovely comments. Please may I take this opportunity to send our sincere condolences for your loss.
Thank you again,
Gill

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Review of
Temple Ewell Nursing Home
from Andrew B (Son of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience

My father was treated with the utmost respect throughout his 6-week stay. The staff had time for him and chatted, getting to know his life and humour. My father was a fussy eater but did like the food he received, plus they always had a selection of puddings. Food and drink were available 24 hours a

day.
Dad was helped to keep clean and his room was looked after well. I personally found the staff very friendly and always helpful. Nothing was too much trouble and they were also supportive of me during his last days. There were facilities for visitors with a restroom tea and coffee machine etc, which I used regularly.
Overall the helpful, caring, and friendliness of the staff, made my dad's last days more comfortable.
Please pass on my thanks to your staff.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you so much for taking the time to write such a positive review. I will make sure all staff get to read it. I would like to offer my personal condolences for the loss of your dad and thank you for the privilege afforded to us in caring for him.
Kindest Regards,
Gill

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Review of
Temple Ewell Nursing Home
from Lesley V (Daughter of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful, helpful, smile and have a great sense of humour. I cannot thank them enough for all their hard work. They work even harder as they are short-staffed. What lovely, kind and caring people, you could not ask for such wonderful professional people to look after your loved ones.

Thank you so much again.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for your lovely review. We all work very hard to try and provide the best care and attention possible with a home-from-home feel.
We are very lucky at Temple Ewell Nursing Home to have a dedicated staff team that embraces training and positive change. We strive to meet the challenges of staff absence in a positive way, never leaving the home below our set standards and practices.
Thank you again for taking the time to write such a positive review, I will ensure that the whole staff team get to read it.
Kindest Regards,
Gill

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Review of
Fort Horsted Nursing Home
from Pamela J (Daughter of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience

Mum died 6th April 2023, she was well cared for in her last days of life and kept out of pain. Would recommend this home to anyone, such friendly, helpful staff and kept informed at all times. Chose this home after another closed and Dad was here in 2016, nothing has changed, still very good. Daughter

of deceased mother, rest in peace, thanks.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home

Thank you so much for taking the time to write such a lovely review. I will make sure the whole staff team get to read this review. We continue to work hard in moving the service forward whilst retaining the homely feel and supporting all staff to feel involved in the decision making and creating that feeling of 'family'. Our thoughts are with you at this difficult time of loss. Kindest regards.

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Review of
Byron Lodge Nursing Home
from Deborah W (Friend of Resident) published on 2 May 2023

Submitted via Postal Card • Report

Overall Experience

Whenever I visit my friend, she always has clean clothes, bedlinen and hair. Noone knows when I'm going so this is done when necessary, not because a visitor is expected.

Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home

Thank you for taking the time to write a kind review. We try very hard to always go with whatever the residents' wishes are.
Kindest Regards.

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Review of
Temple Ewell Nursing Home
from Christina P (Daughter of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Temple Ewell Nursing Home on the 18th of January 2023. She received excellent nursing care from a very professional team. The carers were thorough, caring and consummate professionals throughout. They treated my mother with kindness and maintained her dignity at all times.

My mother would often comment on how hardworking the staff were and she liked them very much. Our family were treated with respect by all at Temple Ewell Nursing Home. We cannot thank them enough.

Reply from Gillain Burnham, Director of Care Services at Temple Ewell Nursing Home

Thank you for your lovely review. The whole team believe it to be a huge privilege to be in the role they are in, providing care and support to people, often in the most vulnerable of times. We try hard to base our care on home from home, family within family, whilst always maintaining our professionalism. Thank you again for taking the time to write this review, it truly is appreciated. With Kindest Regards, Gill.

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Review of
Byron Lodge Nursing Home
from F B (Daughter of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

My dad has been here a short while, but I can't fault the care. The staff are diligent and attentive to his needs and have a great rapport with him. In his own words, " The staff are pleasant and caring".

Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home

Thank you so much for your review. We work hard to try and treat every resident and their family and friends as "family" and we base our practices very much on how we would ourselves like to be treated. We believe it is a great privilege when someone chooses to live with us and make our home, their home.
Thank you again for taking the time to write this lovely review. I will ensure the whole team get to see this review.
Kindest Regards.

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Review of
Byron Lodge Nursing Home
from Lynn L (Wife of Resident) published on 31 March 2023

Submitted via Postal Card • Report

Overall Experience

Finds meals ok. Does enjoy some of the activities.

Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home

Thank you for your review. If there is anything further we could do to enhance your husbands experience with us please do not hesitate to speak to the manager.
Kindest Regards.
Director of Care Services.

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Review of
Fort Horsted Nursing Home
from E P (Granddaughter of Resident) published on 29 March 2023

Submitted via Website • Report

Overall Experience

Our nan has been in Fort Horsted Nursing Home for a couple of years now and we couldn't thank the staff enough for the care she receives. We are always welcomed with a smile. Nothing makes us happier than when we walk in to see her sitting in the lounge smiling away and having a laugh with the staff.

It has a very homely feel and the staff work together brilliantly! Our nan is quite a character, to say the least, and they have just accepted her for who she is! Thank you everyone at Fort Hortsted.

Reply from Gillain Burnham, Director of Care Services at Fort Horsted Nursing Home

Thank you for this lovely review. Our staff work really hard to provide a homely, friendly and professional service and we are very proud of what they achieve with their hard work. I will make sure all the staff see this most positive review,
Thank you again,
Kindest Regards,

Director of Care Services

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Review of
Byron Lodge Nursing Home
from M J (Husband of Resident) published on 28 March 2023

Submitted via Postal Card • Report

Overall Experience

The level of care provided is excellent and when visiting the home, it is very pleasing to notice that there is always staff around attending to the needs of the residents. All of the staff are very approachable and we, the family, are kept fully informed of any concerns there may be about our relative.

Reply from Gillain Burnham, Director of Care Services at Byron Lodge Nursing Home

Thank you so much for this lovely review. The staff work extremally hard promoting a warm, friendly and professional atmosphere and I will ensure they get to read this wonderful review.
Thank you again, kind regards,
Director of care services.

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Care Homes Owned by Crownwood Healthcare Ltd

Crownwood Healthcare Ltd Locations (3)

Crownwood Healthcare Ltd Reviews (51)

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Temple Ewell Nursing Home

Fort Horsted Nursing Home

Fort Horsted Nursing Home

Byron Lodge Nursing Home

Temple Ewell Nursing Home

Temple Ewell Nursing Home

Temple Ewell Nursing Home

Temple Ewell Nursing Home

Temple Ewell Nursing Home

Temple Ewell Nursing Home

Fort Horsted Nursing Home

Byron Lodge Nursing Home

Temple Ewell Nursing Home

Byron Lodge Nursing Home

Byron Lodge Nursing Home

Fort Horsted Nursing Home

Byron Lodge Nursing Home

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