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Care Homes Owned by Exclusive Care Group

8.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exclusive Care Group
Exclusive Care Group, based in Gateshead, operates The Grange Care Home (35 beds) in Houghton-le-Spring and Silver Mews care home (41 beds) in Redcar.


Silver Mews care home and The Grange offer a comfortable environment with professional care and support including residential care, dementia care and respite care for temporary care.


Experienced, trained staff foster a relaxing and cosy environment and ensure residents and visitors experience a fun, friendly atmosphere, activities and healthy, delicious food.

Exclusive Care Group Locations (4)

 

4 Care Homes owned by Exclusive Care Group

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The Grange

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW 

9.8 17 reviews
"I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or…"   Read all 17 reviews
Location Type Care Home

The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring. The home has 35 bedrooms, all with en suite facilities and the option to personalise. There is… Read more about The Grange

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 35 Rooms from £995 / week
Silver Mews Care Home

1 Deal Road, Redcar TS10 2RG 

9.0 6 reviews
"My relative is being looked after so well. Silver Mews has such a helpful manager, and the staff are so friendly. The bedrooms are well…"   Read all 6 reviews
Location Type Care Home

Silver Mews Care Home is a 41-bed care home in the seaside town of Redcar. The care home offers residential care, dementia care and respite care. Situated near Stockton and Middlesbrough, the care home has a team of trained, dedicated staff focused… Read more about Silver Mews Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 41 Rooms from £1,155 / week
Whitefield Lodge Care Home

25 Service Street, Lennoxtown, Glasgow G66 7JW 

8.4 24 reviews
"The staff are the best in my mum's care home. They cannot do enough and are very informative and constantly keep us up to date with the…"   Read all 24 reviews
Location Type Care Home

Whitefield Lodge Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities are available for care home residents to enjoy that are… Read more about Whitefield Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 60 Rooms
Carrickstone House Care Home

1 Ratho Drive, Cumbernauld, Glasgow G68 0GA 

8.2 34 reviews
"My mother-in-law was admitted to Carrickstone, Balloch unit, directly from hospital at the beginning of August. Our family had no…"   Read all 34 reviews
Location Type Care Home

Carrickstone House Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities are available for care home residents to enjoy that are… Read more about Carrickstone House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • 80 Rooms

Exclusive Care Group Reviews (81)

8.9
Exclusive Care Group has a Group Review Score of 8.9 (8.851) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

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Review of

Silver Mews Care Home

from A S (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides good care for my mother. She enjoys living here and it is a great help to the family knowing she is content and cared for. The home provides a warm, friendly and clean environment. Would recommend.

Reply from Sandra Carr, Operations Director (consultant) at Silver Mews Care Home

Many thanks for your response, it is good to hear that you are happy with the care provided.


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Review of

The Grange

from Christine C (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or would not be safe enough to go straight back to her bungalow as she lived alone and is fiercely independent. The Grange were contacted to see if they could help
me and my mother and I can honestly say that from the moment she arrived the staff and the love and care provided to not only my mother but to myself and my family has been fantastic. She has now built up her strength, is managing to walk again, is eating more than she ever did, and has made many friends. In fact she loves it so much she has decided she wants to stay there! Can't thank the wonderful staff enough for their professionalism but most of all for the loving care they give to all the residents.

Reply from Sonia Vinnicombe, Manager at The Grange

Thank you for this review, we are so happy that your mam and yourselves are happy with the support we offer and delighted to here your mam wishes to stay with us long term.


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Review of

The Grange

from Annabel D (Partner of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been living here for nearly 18 months and I am very happy with the care he receives. The staff are sensitive to his needs and preferences and he clearly is very happy to be there. This period had needed a lot of sensitive and potentially distressing conversations and I have felt acknowledged
and supported throughout. I have marked activities as excellent despite his refusal to engage as the staff offer an extensive range of things to do and it's not their fault he doesn't want to get involved

Reply from Sandra Carr, Operations Director at The Grange

It is good to hear that you are happy with the care at The Grange, many thanks for your response.


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Review of

The Grange

from Carol P (Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, clean home. Caring staff. Always willing to help, have a buzzer to press if I need assistance. The home is like a hotel.

Reply from Rachel Rennie-Doran, Manager at The Grange

What a lovely card to have submitted. It is a pleasure to have you stay with us. Thank you for your kind words.


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Review of

The Grange

from R S (Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home with plenty of activities to take part in. Food and rooms are excellent and care staff are very good in looking after residents.

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Review of

The Grange

from Stephen M (Friend of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant care home, staff very friendly and attentive. Care home is bright and fresh. Staff keen and motivated to help. Only negative point is that some furniture is damaged and does not match - not something I would personally have in my room, however this is a personal opinion!

Reply from Antony Griffiths, Manager at The Grange

Thank you for leaving your feedback. Should there be anything that needs fixing due to damages please make this known to the staff team so a replacement can be arranged. Thank you.


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Review of

The Grange

from Janice D (Wife of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a regular respite user. As a family we are very happy with the overall care he receives whilst staying at The Grange, the staff are excellent, the accomodation is very clean and well looked after, the food is good and there are activities to keep him occupied.
A care plan was put in
place which covers all of his individual needs and the home is well managed and I would highly recommend this to anyone looking for care for a relative.

Reply from Rachel Rennie-Doran, Manager at The Grange

We love having him here and looking after him. We can't wait to see him again soon.


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Review of

The Grange

from Mary M (Respite Resident) assisted by family/friend published on 8 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After hearing about other care homes I was very shocked to find this one very clean, tidy and they clean all over the place two times a day, they help you when you aren't well, they did activities, the food/drink was different every day.
The staff looked after me and I couldn't thank them enough. The
staff were always on point with their duties and they interacted with the patients really well.

Reply from Rachel Rennie-Doran, Manager at The Grange

Lovely feedback - we hope you visit again soon.


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Review of

The Grange

from David H (Son of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a Care Home for my dad after his spell in hospital. After visiting a number of local care homes and having some reservations we knew immediately upon having a tour and speaking with staff members that the Grange would be the place for him. The staff are excellent and understand the
emotions that both the resident and their families have when seeking residential care.
My dad was made very welcomed and the team got him settled in very quickly. Nothing was a problem for them and my dad was treated with exceptional care, respect, and love. It was a relief for the family knowing that he was in such a safe and caring environment.


Unfortunately, after only three weeks my dad's health condition suddenly deteriorated and he passed away with me by his side. The genuine care and compassion of all the staff for us at this time was excellent and they ensured dad was comfortable, in no pain and was allowed to pass away with dignity. Thank you to the Manager and the full team.


Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you very much for your review. We really appreciate the review that has been left. You and your family and your dad are such a miss at the care home.
Take care


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Review of

Carrickstone House Care Home

from Roseanne F (Daughter-in-law of Resident) published on 26 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Carrickstone, Balloch unit, directly from hospital at the beginning of August.
Our family had no experience of care homes. The staff in the Balloch unit; management, doctor, nurses, carers and ancillary staff, did everything possible to make a difficult time, easier
for everyone.
From day one, my mother-in-law was treated with compassion and respect. She was made to feel loved and cared for by this fantastic group of people. She passed away peacefully and with dignity on the 8th of October. Staff members attended her funeral service.
It is impossible to explain just how grateful we are to this amazing group of people. Although it was for a relatively short time, we were members of what felt like a loving extended family.
Thank you all.

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Review of

Carrickstone House Care Home

from Moira R (Daughter-in-law of Resident) published on 12 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Carrickstone Care Home for a few months up until he passed away on 25th September 2023. From the manager to the nursing staff and carers we cannot fault his care. Very professional service, but also caring and personal to our father/father-in-law. He was in the Eastfield Unit
and it was always very clean and well maintained. The staff treated us like family and could joke with him, as he had a good sense of humour even when being grumpy. We were treated with such respect before and after his passing, with staff members coming to say their goodbyes. Thank you all at Carrickstone.

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Review of

Whitefield Lodge Care Home

from Jean M (Daughter of Resident) published on 31 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always so helpful and friendly. Mum is well looked after and cared for she is happy and so are we. Room is always clean and tidy as is the rest of the areas that mum uses. Laundry is always cleaned and put away

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Review of

Whitefield Lodge Care Home

from K W (Friend of Resident) published on 27 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff from upstairs are fabulous and take care of my gran like she’s their family. Some of the entertainment team are great and my gran sometimes annoys taking part in activities. I have seen some meals that I haven’t thought looked the best but otherwise been fine. Staff have always made me feel
welcome. Communication between management and families could be improved to keep families updated with what’s happening.

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Review of

Whitefield Lodge Care Home

from R S (Daughter of Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very helpful - nothing ever too much to ask! Atmosphere on the floor always welcoming! Mum doing really well - review of medication helping with her pain. Mum enjoying participating in activities - good to have bus back for residents to go on outings.

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Review of

Whitefield Lodge Care Home

from C A (Daughter of Resident) published on 13 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the best in my mum's care home. They cannot do enough and are very informative and constantly keep us up to date with the well-being of our mum. The atmosphere is so good and very welcoming.

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Review of

The Grange

from Sandra C (Daughter of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place itself is beautiful, well maintained and staff are very caring.
Dad's room is a decent size and has his home comforts.
Thank you.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.


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Review of

The Grange

from Elaine B (Regular Volunteer) published on 28 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been going to The Grange for over 7 months now as a volunteer. My passion is knitting and I have enjoyed both teaching non-knitters and rekindling the skills for those who haven't knit for some time. Sometimes we do more chatting than knitting but that is also nice. The home is a friendly and
happy place and is spotlessly clean. All of the staff that I have met have been very caring, helpful and professional at all times. I look forward to my weekly visits and long may they continue. If I were to need residential care then The Grange would be my first choice. Well done to all the staff.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.
Sandra


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Review of

The Grange

from C M (Brother of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been going to the care home for over six months to visit my brother. I've found all staff to be very helpful and professional. My brother has made some improvements to his health whilst being at The Grange. Overall, I am very happy with the level of care provided by The Grange.

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Review of

The Grange

from Lee W (Power of Attorney of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the care home since the new year, both he and his family and friends have been impressed with his all-round care. It has done the world of good being cared for in The Grange and he has come out of himself, interacting with both staff and other residents.
When he is away from home,
he sometimes can not wait to get back to the safe and secure environment of his new home. That speaks volumes for the care and compassion of The Grange. Thanks for helping over the difficult past few months.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to write this review, it is most appreciated.


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Review of

Silver Mews Care Home

from Sandra H (Friend of Resident) published on 18 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was only in for a short time, and she really enjoyed her stay and would definitely come back. The staff were warm and very attentive, and due to just opening, my friend was happy that she got a lot of attention

Reply from Sandra Carr, Operations Director at Silver Mews Care Home

Many thanks for your response, it is most appreciated.


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Awards / Recognitions (0)

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Frequently Asked Questions about Exclusive Care Group

How many Care Homes does Exclusive Care Group own?

Exclusive Care Group own 4 Care Homes.

Which Exclusive Care Group Care Homes have the highest review score?

The Grange, Silver Mews Care Home & Whitefield Lodge Care Home have the highest review score.
Exclusive Care Group in Cleveland & Teesside Exclusive Care Group in Tyne & Wear Exclusive Care Group in Dunbartonshire Exclusive Care Group in Lanarkshire

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