1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Exclusive Care Group
  4. Locations Owned by Exclusive Care Group in Tyne & Wear

Care Home Owned by Exclusive Care Group in Tyne & Wear

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Exclusive Care Group in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Exclusive Care Group are showing below.

View the details of all 4 locations (with 81 reviews) owned by Exclusive Care Group

Exclusive Care Group Locations in Tyne & Wear (1)

 

1 Care Home owned by Exclusive Care Group in Tyne & Wear

Sort by:
View on Map
The Grange

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW 

9.8 17 reviews
"I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or…"   Read all 17 reviews
Location Type Care Home

The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring. The home has 35 bedrooms, all with en suite facilities and the option to personalise. There is… Read more about The Grange

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 35 Rooms from £995 / week

Exclusive Care Group Reviews in Tyne & Wear (17)

8.9
Exclusive Care Group has a Group Review Score of 8.9 (8.851) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

Overall Experience

  • 16
  • 1
  • 0
  • 0
  • 0

Date Published

17
2
2
12
5
Review of

The Grange

from Christine C (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or would not be safe enough to go straight back to her bungalow as she lived alone and is fiercely independent. The Grange were contacted to see if they could help
me and my mother and I can honestly say that from the moment she arrived the staff and the love and care provided to not only my mother but to myself and my family has been fantastic. She has now built up her strength, is managing to walk again, is eating more than she ever did, and has made many friends. In fact she loves it so much she has decided she wants to stay there! Can't thank the wonderful staff enough for their professionalism but most of all for the loving care they give to all the residents.

Reply from Sonia Vinnicombe, Manager at The Grange

Thank you for this review, we are so happy that your mam and yourselves are happy with the support we offer and delighted to here your mam wishes to stay with us long term.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Annabel D (Partner of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been living here for nearly 18 months and I am very happy with the care he receives. The staff are sensitive to his needs and preferences and he clearly is very happy to be there. This period had needed a lot of sensitive and potentially distressing conversations and I have felt acknowledged
and supported throughout. I have marked activities as excellent despite his refusal to engage as the staff offer an extensive range of things to do and it's not their fault he doesn't want to get involved

Reply from Sandra Carr, Operations Director at The Grange

It is good to hear that you are happy with the care at The Grange, many thanks for your response.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Carol P (Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, clean home. Caring staff. Always willing to help, have a buzzer to press if I need assistance. The home is like a hotel.

Reply from Rachel Rennie-Doran, Manager at The Grange

What a lovely card to have submitted. It is a pleasure to have you stay with us. Thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from R S (Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home with plenty of activities to take part in. Food and rooms are excellent and care staff are very good in looking after residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Stephen M (Friend of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant care home, staff very friendly and attentive. Care home is bright and fresh. Staff keen and motivated to help. Only negative point is that some furniture is damaged and does not match - not something I would personally have in my room, however this is a personal opinion!

Reply from Antony Griffiths, Manager at The Grange

Thank you for leaving your feedback. Should there be anything that needs fixing due to damages please make this known to the staff team so a replacement can be arranged. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Janice D (Wife of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a regular respite user. As a family we are very happy with the overall care he receives whilst staying at The Grange, the staff are excellent, the accomodation is very clean and well looked after, the food is good and there are activities to keep him occupied.
A care plan was put in
place which covers all of his individual needs and the home is well managed and I would highly recommend this to anyone looking for care for a relative.

Reply from Rachel Rennie-Doran, Manager at The Grange

We love having him here and looking after him. We can't wait to see him again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Mary M (Respite Resident) assisted by family/friend published on 8 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After hearing about other care homes I was very shocked to find this one very clean, tidy and they clean all over the place two times a day, they help you when you aren't well, they did activities, the food/drink was different every day.
The staff looked after me and I couldn't thank them enough. The
staff were always on point with their duties and they interacted with the patients really well.

Reply from Rachel Rennie-Doran, Manager at The Grange

Lovely feedback - we hope you visit again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from David H (Son of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a Care Home for my dad after his spell in hospital. After visiting a number of local care homes and having some reservations we knew immediately upon having a tour and speaking with staff members that the Grange would be the place for him. The staff are excellent and understand the
emotions that both the resident and their families have when seeking residential care.
My dad was made very welcomed and the team got him settled in very quickly. Nothing was a problem for them and my dad was treated with exceptional care, respect, and love. It was a relief for the family knowing that he was in such a safe and caring environment.


Unfortunately, after only three weeks my dad's health condition suddenly deteriorated and he passed away with me by his side. The genuine care and compassion of all the staff for us at this time was excellent and they ensured dad was comfortable, in no pain and was allowed to pass away with dignity. Thank you to the Manager and the full team.


Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you very much for your review. We really appreciate the review that has been left. You and your family and your dad are such a miss at the care home.
Take care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Sandra C (Daughter of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place itself is beautiful, well maintained and staff are very caring.
Dad's room is a decent size and has his home comforts.
Thank you.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Elaine B (Regular Volunteer) published on 28 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been going to The Grange for over 7 months now as a volunteer. My passion is knitting and I have enjoyed both teaching non-knitters and rekindling the skills for those who haven't knit for some time. Sometimes we do more chatting than knitting but that is also nice. The home is a friendly and
happy place and is spotlessly clean. All of the staff that I have met have been very caring, helpful and professional at all times. I look forward to my weekly visits and long may they continue. If I were to need residential care then The Grange would be my first choice. Well done to all the staff.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.
Sandra


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from C M (Brother of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been going to the care home for over six months to visit my brother. I've found all staff to be very helpful and professional. My brother has made some improvements to his health whilst being at The Grange. Overall, I am very happy with the level of care provided by The Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Lee W (Power of Attorney of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the care home since the new year, both he and his family and friends have been impressed with his all-round care. It has done the world of good being cared for in The Grange and he has come out of himself, interacting with both staff and other residents.
When he is away from home,
he sometimes can not wait to get back to the safe and secure environment of his new home. That speaks volumes for the care and compassion of The Grange. Thanks for helping over the difficult past few months.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to write this review, it is most appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Joy T (Sister of Resident) published on 14 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of The Grange since October 2022. On my first visit to view the home, I was very much impressed with the information provided by the staff, I was given a guided tour of the home and all questions were answered. From the manager, carers, admin and all the other staff at
the home, myself, family and my sister are treated with respect. My sister is cared for with compassion and kindness and is settled and happy in her new home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from David W (Husband of Resident) published on 8 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into this Care Home initially for a respite break; however, she will now be staying there on a permanent basis. The premises are spotlessly clean, welcoming and more like a decent hotel than anything else. The staff are brilliant, happy and caring. The food menus are extensive and give
a good choice of food for the residents. It has wide corridors and open lounges on both floors and the dining rooms look like something out of a bistro pub - very nice. Decor is pleasant and cheerful. All in all, a good choice for looking after my wife and visitors are welcome at any time.

Reply from Sandra Carr, Operations Director at The Grange

Thank you for taking the time to complete the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Hilary R (Daughter of Resident) published on 8 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had a flood at home and needed temporary accommodation while a new bathroom was fitted. We chose The Grange as it was close by and had been recommended. Mam is 91 years young and stayed for four nights and was well looked after while there. The staff were really pleasant and helpful and kept
a good check on her. The food was good and Mam put on a little weight while in there which is all good. Very clean and bright and Mam enjoyed the company of really friendly and welcoming staff. Would definitely recommend this lovely care home.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the survey and for the such lovely feedback, it is great to get positive feedback for our home and staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from Kenneth S (Resident) published on 13 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really very good, kind and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Grange

from S G (Daughter of Resident) published on 29 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at The Grange while my partner and I had a short holiday. The room was lovely and very clean. The whole care home was extremely clean and bright with really nice furnishings throughout. Caring staff. Very good care - before she stayed there, we had a home visit by the manager to find out
all about Mum. Mum would be happy to have respite again at The Grange.

Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you for your lovely review of our home. We look forward to your mam visiting again and helping you plan short stays to enable you to have some downtime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Exclusive Care Group in Cleveland & Teesside Exclusive Care Group in Tyne & Wear Exclusive Care Group in Dunbartonshire Exclusive Care Group in Lanarkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Exclusive Care Group to verify any information. View our terms and conditions. Exclusive Care Group has an Enhanced Service – more info.