Bescot Lodge in West Midlands | 3 Care Homes

Review of
Bescot Lodge
from Carol E (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

When my mother was brought into Bescot Lodge we were all a bit apprehensive as to the type of care our mother would receive but from the first minut we were put at ease the manager and staff are so caring and informative special mention to the events lady who went above and beond her dutey to make mom

feel really welcom. We find that the care home is well managed with kind and careing staff.

Reply from Kiran Pal, Admin at Bescot Lodge

Thank you for your kind words! We're so glad to hear that you felt at ease and welcomed. Your feedback means a lot to us.

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Review of
Shire Oak House
from S C (Sister of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

I cannot praise the staff, the manager, or her deputy enough.
Despite many behavioural challenges from my sister who has mental health illness they treated her with dignity and patience and did their utmost to seek help/work with professionals and family to support her needs.
Although my sister has

now moved on I appreciate how the home went above and beyond for her.
All the staff greet you with a friendly manner and it is lovely to see them caring for the residents. The food was excellent and the home was always clean. We couldn't have asked for any more from any of the team at Shire Oak. Thank you!

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Review of
Leighswood
from R P (Son of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

The home has improved over the last few years with investment which was needed. I've always found the staff very welcoming, helpful and friendly.The manager and staff are very good and keep me informed and up to speed with things relevant to Mom. Communication is key and having the support of people

who want to help you during this time puts your mind at rest.

Reply from Becky Anson, Deputy Manager at Leighswood

Thank you for the review. We appreciate the feedback and will pass this on to the team. Kind regards Becky.

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Review of
Bescot Lodge
from Lisa T (Daughter-in-law of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My father-in-law is really happy at Bescot Lodge. All the staff are friendly and professional. He is well cared for and nothing is too much trouble. I feel confident that he is safe and all his needs are being met. He has made lots of friends too.

Reply from Kiran Pal, Admin at Bescot Lodge

Thank you for your kind words. We're so glad to hear that you and your father-in-law are happy with the care received at Bescot Lodge. He is a truly cherished member of our family and his positive energy and wonderful personality brightens everyone's day.

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Review of
Bescot Lodge
from J S (Grandson of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My gran has the best care possible, we have been to other care homes where my gran was staying at but this one is far better than the rest. All the staff have been amazing day and night. The management have been there to answer any queries needed. All I can say my gran has had 5-star treatment and this

care home is highly recommended.

Reply from Kiran Pal, Admin at Bescot Lodge

Thank you for your kind words and for choosing us. It was a pleasure looking after your gran, she became a part of Our Family. We will be sure to pass on your review to the staff.

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Review of
Shire Oak House
from K A (Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

I have had a pleasant time here. The staff is wonderful, very caring and always looking after me. Making me laugh, feel at home and always listen to what I have to say. I cannot get better help elsewhere. The love I have got here I have never had. The best care workers you could ever find. Cannot express

in words, all are the best of the best.

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Review of
Bescot Lodge
from L B (Son of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff are pleasant and do try their best. More activities would be good.

Reply from Kiran Pal, Admin at Bescot Lodge

Thank you for your kind words and feedback. We have taken your suggestion on board and are pleased to let you know that we now have a new Wellbeing coordinator working with us. She is currently liaising with our service users to plan and organise activities, tailored to their needs and requests.

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Review of
Bescot Lodge
from Jan H (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

Sadly, my mom passed away on 28th May, after spending two and a half years at Bescot. I can't recommend this care home highly enough. I've had personal experience with my mother-in-law, at a care home in Warwickshire, and there's no comparison. All the staff are really caring and get to know the residents

like family. During the last couple of weeks of Mom's life, the staff supported me too.
If you're looking for a genuinely caring environment, Bescot Lodge is the best.

Reply from Kiran Pal, Admin at Bescot Lodge

Thank you for taking the time to leave feedback. We truly enjoyed every minute of looking after your mum, she was a lovely person and will be missed. We are deeply sorry for the passing of your mum. It was our privilege to care for her. Thank you for choosing us.

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Review of
Shire Oak House
from V M (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

My father has been at Shire Oak for a few months now. The staff are incredibly kind and work extremely hard to ensure that residents are happy and receive the very best of care.
The rooms are clean and bright and there is a good choice of food. The residents are encouraged to participate in a range

of activities, which are stimulating and fun!
We would definitely recommend Shire Oak.

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Review of
Leighswood
from Victoria S (Daughter of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Kind and friendly staff. My mother has been at the home for several months now and has settled really well. Nothing is too much trouble for the staff. The home is clean and the rooms are functional but good size and bright and airy.

Reply from Becky Anson, Deputy Manager at Leighswood

Thank you for your lovely comments Victoria, I will pass them on to the team, Best wishes.

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Review of
Leighswood
from Dave A (Son of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

My mom has been a resident for 8 years, regularly visit and have never found a problem, the home owners, management and staff are excellent.

Reply from Becky Anson, Deputy Manager at Leighswood

Thank you for your positive feedback I will pass this on to our team.

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Review of
Shire Oak House
from D C (Daughter of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Shire Oak for nearly 12 months.
She seems very settled and happy. She has dementia and is comforted by the staff being there 24 hours. The staff are excellent, very caring and welcoming to the rest of the family. The home is clean and the decor, although tired, is being updated.

I am happy with the care my mother receives, as she is happy.

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Review of
Shire Oak House
from D H (Daughter of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

I'm happy with the care provided for my dad. Staff are very good and caring at all times. I am always very welcome when I visit. Can't ask for more.

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Review of
Leighswood
from Paul C (Son of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

My mom has been in Leighswood for approx 10 weeks, she settled down straight away and has been happy there ever since. She gets on well with all the staff and all the staff like Mom. She eats all her meals and her room is spotless. She has no aggressive tendencies and is well-mannered with all the staff

and management.

Reply from Becky Anson, Deputy Manager at Leighswood

Thank you for the Positive review Paul, Mom is a pleasure to care for I will pass your credits on to the team.

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Review of
Shire Oak House
from Rachael S (Daughter-in-law of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law has been at Shire Oak House for over a year. The home is reasonably small so all residents are well taken care of. My father-in-law is happy at Shire Oak. Above all the staff are outstanding, they are kind, caring and truly love all the residents, the biggest asset for any care home.

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Review of
Shire Oak House
from Andrew H (Son of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

I am happy with the care shown to my mum. The management and staff genuinely seem to care for my mum and the other residents.

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Review of
Shire Oak House
from Allan B (Friend of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

As long as she looked after that is the main thing. She is happy here.

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Review of
Leighswood
from Julian M (Nephew of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the standard of care that is being provided for my relative, who initially was adamant that she did not want to go into a care home. Within a few days of being admitted for 'discharge to assess' she asked to stay as a permanent resident. I always ask her if she is still happy and

she always responds positively. The staff and management are very helpful and patient. I am very impressed by the cleaning regime at this home and they are meeting the needs of my relative.

Reply from Becky Anson, Deputy Manager at Leighswood

Thank you for the positive feedback Julian, I will pass this on to the team. It certainly means a lot to us when our service users request to stay. Kind regards.

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Review of
Leighswood
from David W (Partner of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

I have always found the staff and other patients kind and helpful whenever I come to visit.

Reply from Becky Anson, Deputy Manager at Leighswood

Many thanks for the lovely review. I will pass it on to the team.

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Review of
Bescot Lodge
from L V (Son of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

The staff are friendly, visiting time is not restricted. Food is acceptable and even special items are made for Asian residents. Very good.

Reply from Kiran Pal, Admin at Bescot Lodge

Thank you for taking the time to leave your feedback.
We try to cater for all our service users' preferred cuisine, bringing flavours from all over the world, we appreciate your feedback.

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Care Homes Owned by Bescot Lodge in West Midlands

Bescot Lodge Locations in West Midlands (3)

Bescot Lodge Reviews in West Midlands (44)

Bescot Lodge

Shire Oak House

Leighswood

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Bescot Lodge

Shire Oak House

Bescot Lodge

Bescot Lodge

Shire Oak House

Leighswood

Leighswood

Shire Oak House

Shire Oak House

Leighswood

Shire Oak House

Shire Oak House

Shire Oak House

Leighswood

Leighswood

Bescot Lodge

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