Highgate Care Services Ltd in Durham | 2 Care Homes

Review of
The Grange Care Home
from Sylvia A (Sister of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My brother has been in The Grange Care Home nearly a year. He's had excellent care. The care that the management and staff have given him has been to a high standard. They're professional, friendly and polite.

Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your brother has received excellent care at The Grange and that our team has provided the high standard of professionalism, friendliness, and support that we always strive for. Ensuring the well-being and comfort of our residents is our top priority, and it's wonderful to know that you feel confident in the care he receives. If there's anything we can do, please don't hesitate to reach out. Your feedback means a lot to us!

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Review of
The Lawns Care Home
from M T (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very professional, and polite and showed nothing but more than love and compassion for my Mother throughout her short stay. Will be forever grateful to everyone.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your kind words. We're so glad to hear our team could provide your mother with the love and care she deserved during her stay. Your gratitude means so much to us, and we'll always hold her memory close.

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Review of
The Grange Care Home
from Stephen M (Son of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

Very kind and friendly staff, just do a good job looking after the residents.

Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for your kind words and positive feedback about The Grange Care Home. We're delighted to hear that you find our team kind and friendly- it's always our goal to provide the highest level of care and support to our residents. Your appreciation means so much to us.

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Review of
The Grange Care Home
from J R (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Mam initially went into The Grange Care Home temporarily after a three week hospital stay as she was unable to care for herself. After further assessment the decision was made that it would be safer for her to become a permanent resident. This decision was made far easier for our family as The Grange

offers a very caring atmosphere for both residents and relatives. Although mam was distressed at this decision a member of staff realised what was happening and dealt compassionately with the situation. Both management and carers are to be commended at this care home and I feel real peace of mind knowing that my mum is being so well cared for.

Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you for sharing your experience. We're so pleased to know that The Grange Care Home provided such a compassionate and supportive environment for your mam and your family during this difficult transition. It's heartening to hear that the staff's care and understanding have brought you peace of mind. Your kind words are a true testament to the dedication of the team at The Grange.

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Review of
The Grange Care Home
from Elaine G (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

In our opinion as a family of four The Grange Care Home is the perfect home for our lovely mum. The staff are outstanding. Carers are not only wonderful to Mum but also give great support to us as a family. Cleaners also are friendly and often have a little chat and also a lovely smile. Thank you The

Grange for all your support.

Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words! We're delighted to hear that you feel The Grange Care Home is the perfect home for your mum and that our team has provided such wonderful care and support to her and your family. It means the world to us to know our carers and cleaners are making a positive difference. We'll be sure to pass on your lovely feedback to the team. Thank you for trusting us with your mum's care!

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Review of
The Grange Care Home
from Michael B (Brother of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My sister has been a resident at The Grange for six months. She has dementia. I'm so pleased to have found a care home for my sister where I know she is safe and happy. The Grange is, in my opinion, a really excellent care home, especially for dementia residents. The facilities and surroundings are

well adapted for dementia patients and the staff are caring and friendly. They go to great lengths to make the surroundings attractive and stimulating. I visit my sister most days for a quick visit with her dog and we always feel welcome.

Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your thoughtful and kind words about The Grange Care Home. We are truly delighted to hear how happy and safe your sister feels here- that's exactly what we strive for every day. Our team is dedicated to creating an environment that is not only secure but also stimulating and welcoming for all our residents, especially those living with dementia. It's wonderful to know that you've noticed and appreciated the effort we put into making The Grange a home where residents and their families feel at ease. We're so pleased that your visits with your sister and her dog are a joyful part of your routine, and it's a privilege to be part of those moments. Thank you for sharing your experience- it means a great deal to us and inspires us to continue providing the best possible care. If there's ever anything we can do to support you or your sister further, please don't hesitate to let us know.

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Review of
The Grange Care Home
from Lesley C (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

The manager keeps me up to date with all matters related to my mum. I am so relieved to know my mum in a place where she is cared for, valued and respected.
The Grange have a person centered approach, so my mum is seen and respected as a unique individual who's past and life story is integral to the

person she is now. It's not forgotten.
So the person is not lost.

Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and are honoured to care for your mum here at The Grange Care Home. Our team strives to ensure that every resident feels seen, valued, and respected, and it means the world to hear that you feel this care shines through. At The Grange, we believe that each individual's life story and unique journey are essential to their present and future care. Our person-centred approach is built upon recognising each resident's individuality and cherishing their memories, experiences, and identity. Your mum's story, and the person she is today, are at the heart of everything we do. Thank you again for your trust and for sharing such meaningful feedback. We remain committed to providing the compassionate and personalised care that you and your family deserve.

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Review of
The Lawns Care Home
from R K (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall my mother is happy at the home but I feel she needs a bit more stimulation as she always says she is bored. I am not aware of any activities that are done on a regular basis.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for sharing your feedback. We're glad to hear that your mother is happy at the home. We understand how important it is for residents to feel engaged and stimulated, and we offer a variety of daily activities designed to bring enjoyment and connection. While we actively encourage participation, we always respect each resident's wishes if they prefer to observe or take time for themselves. We'd love to discuss how we can better support your mother's interests and ensure she feels more engaged. Please feel free to reach out anytime - your input is invaluable to us. Thank you again for your thoughts.

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Review of
The Grange Care Home
from Jane L (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My 95-year-old dad has now been resident at The Grange for almost 18 months. His health has been up and down but at all times he is treated with the utmost care and respect by the staff who go out of their way to make Dad feel at home. As we his family live quite some distance away we are not able to

visit quite as often as we would like. However, we do keep in touch with regular video and phone calls and staff are always happy to facilitate these to keep up regular communication, which is so important. Thank you to the manager and her staff for all they do for our dad, which is very much appreciated.

Reply from Jackie Brook, Care Relationships at The Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your dad feels at home and is treated with the care and respect he deserves. Keeping families connected is incredibly important to us, so it's wonderful to know that our team has helped you stay in touch, even from a distance. Your appreciation means the world to us, and we'll continue to do our best for your dad. Thank you again!

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Review of
The Lawns Care Home
from A R (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

On occasions, staff training appears to be lacking as individual knowledge of residents needs by carers.
This has to be due to the apparent high staff turnover.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your feedback. We appreciate your concerns and take them seriously. While we do experience some staff turnover, we are committed to ensuring all our team members receive the necessary training to meet the needs of our residents. We'll continue working hard to improve consistency in care and knowledge to provide the best possible support for everyone at The Lawns. Thank you again for sharing your thoughts.

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Review of
The Lawns Care Home
from S C (Son of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at The Lawns Care Home for 6 months and the care to date has been very good. The staff all know her by name and understand her condition - the care she receives is beyond anything I could provide. Mum seems content in herself and doesn't want for anything and has never

complained about a thing so she seems happy. On the occasions when I have needed to interact with senior carers about anything I have always been well-received and listened to and any issues have been dealt with satisfactorily.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is content and receiving the care she deserves at The Lawns Care Home. Our team takes pride in getting to know each resident personally, and we're glad that has brought comfort to both you and your mum. It's also great to hear that your interactions with our senior carers have been positive and helpful. We truly appreciate your trust in us and look forward to continuing to provide the best care for your mother.

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Review of
The Lawns Care Home
from A I (Brother of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

My overall experience of my Brother's care at The Lawns Care Home has been very good up to now.
I have nothing negative to say about the care he is getting and the staff are excellent.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words! We're thrilled to hear that your brother's experience at The Lawns Care Home has been positive and that our team is providing the care and support he deserves. Your feedback means a lot to us, and we'll continue to do our best to make sure he feels comfortable and well cared for.

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Review of
The Lawns Care Home
from C M (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for the last 8 years and is very happy at the Lawns. We are happy with the care she receives and know that she is well thought of by all and is loved. The staff work hard to provide a safe and happy environment for residents.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your lovely review! We're so pleased to hear that your mother has been happy at The Lawns over the past 8 years. Knowing that you and your family feel confident in the care she receives means a lot to us. Our team works hard to create a safe, loving, and supportive environment for all our residents, and thank you for your kind words.

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Review of
The Lawns Care Home
from James C (Son of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My mother is a resident of The Lawns Care Home. I visit her once a week to take her out for some fresh air. I frequently find her in one of the day rooms playing bingo, or dominos and generally engaging with other residents and carers in a friendly group. All the staff know her name and wish her well

when we go out and ask how her afternoon was when when we return. I do feel they all have her best interests at heart and I am happy to leave in their care. Most importantly when I ask her about her stay at The Lawns she is completely contented and worry-free.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your lovely review. We're delighted to hear that your mother is enjoying her time at The Lawns and taking part in activities like bingo and dominos. It's wonderful to know she feels content and well cared for, and we're glad you've noticed how much our team values her. Your kind words mean a lot to us, and we'll continue to do our best to make sure your mother is happy and comfortable. Thank you for sharing your experience.

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Review of
The Lawns Care Home
from Keith F (Grandson of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My aunt has been here for some time now and really settled well. Staff take time to interact with residents having a conversation and a laugh not just attending to their needs. It is clean and well organised and maintained to a good standard.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your kind words. We're so pleased to hear that your aunt has settled in well and is enjoying her time here. It's great to know you appreciate the care, attention, and friendly interactions from our staff. We'll keep up the good work to make The Lawns a welcoming place for all.

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Review of
The Lawns Care Home
from M H (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Overall it is a welcoming atmosphere. Staff are always helpful and polite. Residents would benefit from more activities to help boost their morale, as a more social gathering within the care home and involving more residents to do so and allowing residents' families to bring their pet's etc into the

care home and also arranging to plan days out with the residents.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you for your feedback. We're glad you find The Lawns welcoming and appreciate your kind words about our staff. We're always looking for ways to enhance the experience for our residents, and your suggestions for more activities, social gatherings, pet visits, and outings are greatly valued. We'll certainly take them on board as we continue to improve our services.

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Review of
The Lawns Care Home
from Joseph E (Son of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

For the last 5/6 years The Lawns has looked after my dear Mother with exceptional care. In September this year my dear Mother passed away and The Lawns were incredibly caring and sensitive throughout my Mothers's final days.
The carers spent almost all day every day right until the very end. At such

a sad time for our family everyone at The Lawns gave well over 100% care to my Mother. I can't even think of anything to complain about, I have the highest regard for all the carers and a special thanks goes to the manager who was a constant comfort. I will never forget what they did for my dear Mother right to the end, I can't thank them enough.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words about The Lawns. We are deeply touched by your review and honoured that we could care for your dear Mother during her time with us. It was a privilege to support her and your family, especially in her final days, and we are truly grateful for your kind acknowledgement of our carers' efforts. Our team always strives to give the best care possible, and it means the world to know that we can provide comfort and support when you needed it most. Your appreciation for the dedication of the carers and the manager is very moving, and we will be sure to share your lovely feedback with them. We wish you and your family peace and strength during this time, and we are here for you if you ever need anything. Thank you again for sharing your experience of The Lawns.

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Review of
The Lawns Care Home
from John B (Son of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

My Dad has been at The Lawns for over 6 months now and is very comfortable and has everything he needs there. The room is spacious and kept clean. He likes the food and endless cups of tea. His medication, haircuts, chiropody etc. is all taken care of and administered accordingly. He also likes all

the staff and the games especially Play your cards right. He has definitely improved health-wise in his time there and being on a ground floor has enabled him to get about a lot easier. Basically I am very happy as well with everything and everyone from the Manager down.
Excellent all round.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your lovely review! We're thrilled to hear that your dad is so comfortable at The Lawns, and it's wonderful to know he enjoys his room, the food, and those endless cups of tea! It's great to hear that his health has improved and that he's able to move around more easily on the ground floor. Our team takes pride in making sure every resident feels at home and well cared for, so we're delighted that both you and your dad are happy with everything. We'll be sure to pass along your kind words to the entire team.

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Review of
The Lawns Care Home
from S H (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

My mother has been at The Lawns for 3 years. Initially she didn't want to be there after losing her independence but as the months went on she came to call several of the staff her friends and every time I visit she says how nice they are to her, and believe me she will say if she's not happy! I couldn't

have taken as good care of my mam as the staff at The Lawns do, and it gives me peace of mind to know she is safe. My mam chooses not to take part in activities. I recommend The Lawns Care Home.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your kind words and for sharing your experience. We're truly touched to hear how your mother has formed friendships with the staff and feels so well cared for at The Lawns. It's wonderful to know she feels comfortable and safe, and we're glad we can offer you peace of mind. Our team always strives to provide the best care, and we appreciate your trust in us. We'll make sure to share your lovely feedback with the care team!

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Review of
The Lawns Care Home
from Ken E (Son of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

As Mum aged and was affected by dementia both the management and staff were superb and made her final days much more bearable for both Mum and the family. Sadly Mum passed away on 1 September but throughout her time with you everything and every aspect of her care was excellent.

Reply from Jackie Brook, Care Relationships at The Lawns Care Home

Thank you so much for your thoughtful and kind words during this difficult time. We are truly sorry for your loss, and it means a great deal to us that we were able to support both your mum and your family throughout her time at The Lawns. Our team is dedicated to providing the best care possible, and knowing that we could make her final days more comfortable brings us comfort as well. Please know that your heartfelt message will be shared with everyone here. Our thoughts are with you and your family.

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Care Homes Owned by Highgate Care Services Ltd in Durham

Highgate Care Services Ltd Locations in Durham (2)

Highgate Care Services Ltd Reviews in Durham (198)

The Grange Care Home

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