Highgate Care Services Ltd in East Riding of Yorkshire | 6 Care Homes

Review of
Figham House
from M G (Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

My experience here has been positive. Things have been explained with care and support. I have felt able to ask and made aware of any issues. The cleanliness is to a good standard. The food has also been prepared in a varied and sensitive manner. Being a vegetarian I have been given a good choice of

food. All are friendly. Inclusion is encouraged, and hospital appointments are made with a chaperone. I have been very happy here.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you for taking the time to share your positive experience. We're delighted to hear that you felt well-supported, informed, and comfortable during your time with us. Ensuring clear communication and a welcoming environment is always our priority, so it's wonderful to know that you felt able to ask questions and were kept informed.We're also pleased that you found the cleanliness up to standard and enjoyed the variety of vegetarian meal options. Our team works hard to provide inclusive, high-quality care, and it's great to hear that you felt included and well-supported, especially with hospital appointments. Your kind words mean a lot to our team, and we appreciate your feedback.

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Review of
The Limes
from I S (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very caring and efficient. Very friendly to patients and also visitors, they are doing an excellent job.

Reply from Jackie Brook, Care Relationships at The Limes

Thank you for your kind words! We appreciate your recognition of our dedicated team at The Limes. Providing compassionate, person-centred care to our residents- and a warm, welcoming environment for visitors- is at the heart of everything we do. Your feedback means the world to us!

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Review of
The Limes
from E S (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff so caring and professional. They are genuinely interested in the residents. We were stunned to know our 100 year old mother is a good artist doing many paintings! The birthday party The Limes put on for mother and the family made a great day for us all. Thank you so much for all you

do.

Reply from Jackie Brook, Care Relationships at The Limes

Thank you so much for your kind words! It's wonderful to hear how much you appreciate our caring and dedicated team. We feel privileged to care for your mother and were just as amazed by her incredible artistic talent! It was a joy to celebrate her 100th birthday with you all, and we're so glad it was a special day. Your lovely feedback means the world to us!

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Review of
Alexandra Court Care Centre
from Christine T (Sister of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff have always got time for you and are always happy to help. Every time I visit my sister there is always a happy atmosphere on the ground floor.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your sister. Your kind words are greatly appreciated and I will, of course, pass them on to the Alexandra Court family.

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Review of
Foresters Lodge
from Philip W (Husband of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My wife did not want to end her life in a care home, but her health had deteriorated to such an extent that she needed full time nursing care, which was simply not possible at home. She was in the home for just over a month and she received, at all times, the best care possible. I told the staff that

I would score them 11 out of 10 because they went far beyond the necessary. They showed her great care and love. She had become very frightened of being washed, or turned, but the care she received makes me weep even now. It was amazing and I am so grateful. I would still have liked her to die at home, but this was every bit as good, and nothing seemed to ever be too much. So I am really grateful and I am already recommending the home to others!

Reply from Jackie Brook, Care Relationships at Foresters Lodge

Thank you so much for your heartfelt review. We are deeply moved by your words and honoured to have been able to care for your wife during such a difficult time. Our team strives to provide compassionate, loving care, and knowing that we brought comfort to her, and to you, means the world to us. Your recommendation is a true testament to our mission, and we are sincerely grateful for your kind support.

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Review of
Oaktree Hall & Lodge
from G S (Wife of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My husband was in Oaktree Lodge for 3 years up to passing away.
I cannot praise it enough, the care he was given, it was excellent and he was so happy there. Food was good and the staff tried so hard with entertainment and raffles and relatives were made so welcome.
So thank you once again, all

the caring staff.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you so much for sharing your kind words about Oaktree Hall & Lodge. We are deeply touched by your review and honoured that we could be part of your husband's care journey over the past three years. It is wonderful to know that he found happiness and excellent care during his time with us. Our dedicated care team works tirelessly to provide a warm, welcoming, and joyful environment for all residents, and your acknowledgement of their efforts through daily care, meals, entertainment, or creating a supportive community truly means so much. On behalf of all of us at Oaktree Hall & Lodge, thank you for your trust and for taking the time to share your lovely review. It was our privilege to care for your husband and to have you as part of our extended family. We are always here to support you and your family.

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Review of
Alexandra Court Care Centre
from Michael R (Son-in-law of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

We have a family member residing at Alexandra Court and in the past have had some issues with the laundry and food which we repeatedly found hard to resolve but since the new recent manager has taken over - what a difference in such a short time. She is polite, helpful and listens to your issues and

always greeted with a smile and a good word. This has been also said by many of the other families.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. We are delighted that you have taken the time to recognise the changes we have implemented. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review of
The Limes
from J R (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My dad is very well cared for. The staff and management genuinely know the residents. I am always made welcome and communications regarding health, medication and general matters are informative and regular. I am very happy with Dad's care and would recommend The Limes to anyone.

Reply from Jackie Brook, Care Relationships at The Limes

Thank you so much for your kind words. We're delighted to hear that you feel welcomed and well-informed, and that your dad is happy and well cared for at The Limes. Our team truly values building close relationships with our residents and their families, and your recommendation means the world to us!

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Review of
Figham House
from J B (Daughter-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in for nearly a year and she is now settled and happy in her home. She is cared for very well and the staff are great with her. She likes all the staff. More activities would be great as she tends to get a bit bored. I am really happy that she is safe, happy and cared for.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for sharing your thoughts. We're delighted to hear your mum feels settled and happy with us at Figham House. We truly value your feedback on activities and will continue to explore more ways to keep things engaging for her. We're delighted that you know she's safe, happy, and well cared for, this means a lot to us!

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Review of
Figham House
from C B (Son of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum is well cared for. She is happy and now settled in. Would like there to be more activities as she tends to say it's boring sometimes. The staff are really good and she gets on with them well. I am happy she is safe and well cared for.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your kind feedback. We're so pleased to hear that your mum is settled and happy with the care team here at Figham House. We appreciate your comments on activities, and we'll look into ways to keep things engaging and varied for her. Please feel free to share any specific ideas with us - we're always here to make her experience even better!

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Review of
The Limes
from P H (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

In the time my father has been at The Limes, I have never seen him look so well, clean and happy which is a testament to the staff at the home.

Reply from Jackie Brook, Care Relationships at The Limes

Thank you so much for your kind words! We're thrilled to know your father feels happy and well cared for at The Limes -it means the world to our team.

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Review of
Figham House
from Angela S (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Mum continues to be happy and settled in Figham care home. She is always very well presented, which everyone comments on and has a smile on her face. Very happy with the care she has received from the staff from the beginning of her stay. I am kept informed about my mother's care and how she is and

staff are always available for any queries. Can't thank all the staff enough for all the care given to my mum.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your wonderful review! We're delighted to hear that your mum is happy, settled, and well cared for at Figham House. It's great to know that you feel informed and supported by our team. Your kind words about our staff mean a lot to us, and we're so pleased that your mum is enjoying her time here. Thank you for your trust in us!

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Review of
Figham House
from Marie M (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

All the staff at Figham House are very patient, kind and caring. The care home is friendly, welcoming and well-organised. My mum is well looked after. The team communicate well with me regarding my mum's needs and any concerns. I also have a number of friends who have moved their relatives from more

modern, more expensive care homes to Figham and are much happier with the care received at Figham.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you so much for your thoughtful review! We are delighted to hear that you and your mum feel well supported at Figham House. Our team takes great pride in providing patient, kind, and attentive care, and we are glad that our communication and welcoming environment has brought you peace of mind. It's especially heartwarming to know that friends of yours have also found the care here to be a positive experience. Your kind words mean the world to us!

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Review of
Figham House
from B W (Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

On the whole, as a resident and an individual, most of the time everything is very good. Obviously, at times we have different tastes and ways. I accept this.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you for your feedback. We're glad to hear that you're happy with most aspects of your stay at Figham House. We understand that everyone has different preferences, and we truly appreciate your understanding. If there's anything specific we can do to make your experience even better, please feel free to let us know.

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Review of
Oaktree Hall & Lodge
from J K (Daughter of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Oaktree Hall for many years.
The manager has been very understanding of my mother's needs and the staff are attentive and caring, particularly recently. The manager has listened to my concerns and proactively supports me. I am very grateful for this support and understanding.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you so much for your lovely feedback. We're honoured to have cared for your mother at Oaktree Hall for so many years. It's truly wonderful to hear that our team, especially the manager, has been supportive and attentive to both your and your mother's needs, particularly in recent times. Your gratitude means a lot to us, and we will continue to provide the care and understanding you've come to expect. If there's anything further we can do, please don't hesitate to reach out.

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Review of
Figham House
from Clare K (Granddaughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

My nanna had her 103rd birthday in May, the home organised a lovely party with the mayor. The staff are brilliant and the home is always full of kindness. Nanna continues to remain mobile and enjoys all meals and loves the social part of living at Figham House.

Reply from sarah kidd, Home Manager at Figham House

Thank you, she is a marvellous lady. Thank you for giving us the honour of looking after her.

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Review of
Figham House
from E L (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

Lovely home! Mum is cared for and always clean and tidy. High praise for all the staff, well led by the manager/management. The staff are always helpful with any request. Mum can be quite 'picky' with her meals but the chef always accommodates Mum's needs.

Reply from sarah kidd, Home Manager at Figham House

Thank you, these kind words mean a lot. I am glad you are happy with Mum's care.

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Review of
Oaktree Hall & Lodge
from Peter A (Son of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

This has been the worst decision of my life to put my dad in their care. It has been an ongoing issue with this care home of inadequate care for residents. I just hope the social services intervene and get him moved to a more caring environment.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you for sharing your concerns. We appreciate how difficult and emotional this time must be for you and your family, and we're sorry to hear that you feel this way about your dad's care. Please know that we take all feedback seriously and are fully committed to ensuring the well-being of every resident at Oaktree Hall & Lodge. While we understand that you have chosen to wait for the social services review, our Home Manager is always available and more than willing to discuss any specific concerns you may have. We would love the opportunity to go over the care your father is receiving, reassure you of the regular attention and checks he receives, and address any worries directly. Our priority is your dad's health, comfort, and happiness, and we are here to support you in any way possible during this challenging time.

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Review of
Foresters Lodge
from Julie S (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My mum was recently moved to Forresters after being evicted from another Bridlington care home, due to them not being able to look after her because she has late-stage dementia. We wish we'd put her in Forresters from the beginning of her residential care. Forresters are now giving her medication properly

and the correct medication, which as now is the case we are seeing a great improvement in the way mum is. She seems a lot calmer and happier in our eyes. She is getting fed very well and is eating plates of food rather than small bowls in the previous home. The carers, nurses and cleaners are doing a great job. We know our mum won't get any better, but now know she is getting the correct care that she needs and deserves. As a family, we now don't feel stressed anymore and can relax knowing she is in safe hands. Thanks to everyone

Reply from Jackie Brook, Care Relationships at Foresters Lodge

Thank you so much for sharing your experience and for your kind words about Foresters Lodge Care Home. We are touched by your feedback and are so glad to hear that your mum is feeling calmer, and happier, and is receiving the proper care she deserves. It's wonderful to know that our team has helped ease the stress for you and your family, and we take great pride in ensuring all our residents receive the highest level of care. Knowing that your mum is now thriving and comfortable is the best outcome we could hope for. Thank you for trusting us to care for her, and we will continue to do everything we can to support her and your family.

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Review of
Figham House
from J C (Wife of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

I visit twice a week, sometimes my husband is asleep all the time so I stay for one hour instead of the usual 2.

Reply from Jackie Brook, Care Relationships at Figham House

Thank you for sharing your experience. We appreciate your visits and are here to support both you and your husband during his stay at Figham House. If there's anything we can do to assist you during your visits, please don't hesitate to let us know.

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Care Homes Owned by Highgate Care Services Ltd in East Riding of Yorkshire

Highgate Care Services Ltd Locations in East Riding of Yorkshire (6)

Highgate Care Services Ltd Reviews in East Riding of Yorkshire (292)

Figham House

The Limes

The Limes

Alexandra Court Care Centre

Foresters Lodge

Oaktree Hall & Lodge

Alexandra Court Care Centre

The Limes

Figham House

Figham House

The Limes

Figham House

Figham House

Figham House

Oaktree Hall & Lodge

Figham House

Figham House

Oaktree Hall & Lodge

Foresters Lodge

Figham House

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