Highgate Care Services Ltd in Lincolnshire | 1 Care Home

Review of
The Elms Care Home
from Dianne D (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

I feel very confident that Dad is receiving the best possible care. I do not worry about his needs being met. The staff are approachable and friendly and available. I feel very comfortable visiting the home and welcomed to be there. I am pleased with the relationships the staff have formed with Dad,

it feels like leaving him with family. Any concerns we have about Dad's condition are dealt with immediately. I wouldn't hesitate in recommending The Elms to others.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you feel confident in the care your dad receives at The Elms and that our team has helped create a welcoming and family-like environment for both him and you. Ensuring that our residents feel safe, valued, and well cared for is our top priority, and it means the world to us that you trust us with your dad's well-being. If you ever need anything, please don't hesitate to reach out. Your recommendation is greatly appreciated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Isobel s (Nephew of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our uncle came to The Elms Care Home with a terminal diagnosis. We were stressed and worried as he had been in a nearby residential home, where the care was far from ideal.
The Elms was a breath of fresh air.
Two staff members in particular were so caring and experienced. They transformed the experience

not just our uncle, but of us too.
We are so grateful. We know our uncle was comfortable and loved until he died in November.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you so much for sharing your heartfelt feedback. We are truly sorry for your loss but deeply honoured to have been able to provide comfort and care to your uncle during such a difficult time. Your kind words mean so much to our team, especially to the staff members you mentioned, who will be touched to hear how much their support meant to you and your family. We're grateful to have been a part of your uncle's journey and are here for you if you need anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Susan B (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

I cannot be happier with the care and attention my mother is receiving at The Elms. Every single member of staff is just wonderful and can't do enough. She has a beautiful room which is kept exceptionally clean, and the food is excellent - no complaints from her on the food! She hasn't really been able

to participate in activities due to mobility issues, but perhaps with a bit of peruasion (she's very set in her ways!). A huge thank you to everyone at The Elms.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you so much for your kind words and wonderful feedback about The Elms Care Home. We're delighted to hear that your mother is happy and comfortable here, and it's lovely to know she's enjoying the food! Our team takes great pride in making sure each resident receives the best care possible, and we're so glad that's been your experience. We understand how challenging mobility issues can be, but we'll do our best to gently encourage her to try some activities that suit her preferences-there's always something for everyone, and we'd love for her to feel even more involved. Thank you again for your lovely comments, and please don't hesitate to reach out if there's anything more we can do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Simone H (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with the care my dad receives, carers are very respectful, always keep me informed.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you for your kind feedback! We're glad to hear you're pleased with your dad's care and that our team is keeping you well informed. It means a lot to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Gillian B (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother moved here recently and I can honestly say that my family and I are very happy she came here. The staff are excellent, her room is kept spotless and the food is very good. Having had experience of other care homes locally, this one is head and shoulders about the rest.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that you and your family are happy with your mother's care and that you feel The Elms stands out. Our team works hard to provide the best experience, and it's great to know her room, care, and meals are all meeting your expectations. If there's ever anything more we can do, please let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from P C (Wife of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

The care my husband receives continues to be excellent. He participates in all the activities/entertainment offered and enjoys a really good rapport with all the staff. Everyone I have contact with at The Elms is friendly, supportive and caring. The staff are genuinely fond of the residents and handle

any challenging situations arising due to dementia, efficiently, compassionately, with good humour and seemingly endless patience.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you so much for your kind words. We're delighted to hear that your husband is enjoying the activities and building such great relationships with our team. It means a lot to us that you feel supported and that our staff's compassion and patience make a positive difference. We truly value your feedback and are committed to continuing the excellent care your husband deserves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Sue R (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

A wonderful team gave my dad the best care we could have wished for in his short stay at The Elms. He was very well cared for by a great team and cannot fault anything with this outstanding setting.
He was treated with dignity and respect and he passed away peacefully in a setting which he would have

been happy with.
Thank you so much to each and every one of you who impacted so much in his final days.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you so much for sharing your experience at The Elms. We are deeply touched by your kind words and grateful for the trust you placed in us during such a significant time. It was our privilege to care for your father and to ensure he was comfortable and treated with dignity and respect in his final days. Our team is dedicated to providing compassionate care and it's truly rewarding to know we made a positive impact. Your appreciation means the world to all of us. Thank you once again for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from A L (Daughter of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience

Attentive and caring staff who work over and above to provide exemplary care to residents. They have also been extremely supportive to me, as a family members, when I have struggled with Mum's deterioration and and condition.
I would have no hesitation in recommending their care and service to others.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you sincerely for your lovely review of The Elms Care Home. We're truly grateful for your kind words. It's wonderful to hear that our attentive and caring team have gone above and beyond to provide exemplary care for your mum. We understand that navigating the challenges of a loved one's deterioration can be tough, and we're honoured to provide support not just to residents but also to their families.
Your recommendation means the world to us, and we're dedicated to maintaining the highest standards of care and service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from V J (Husband of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience

First class all around.

Reply from Jackie Brook, Care Relationships at The Elms Care Home

Thank you for your fantastic review! We're thrilled to hear that you found The Elms Care Home to be first-class all around. Providing exceptional care is our top priority, and your positive feedback is truly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Annika K (Daughter of Resident) published on 18 December 2023

Submitted via Website • Report

Overall Experience

My father came to The Elms on 25th November, and I couldn’t be happier. He has settled in so well and is being beautifully looked after. I can’t rate the staff highly enough, they always have time for you and are so professional and friendly. The management is excellent, and all the staff seem so happy.

The food is very good, and the home is spotlessly clean at all times. My dad's mobility has improved so much as he is encouraged to move around, as previously, he spent a lot of time sleeping during the day. Every time I visit, he is well-dressed, clean and shaved. I have no complaints whatsoever, and I am certainly glad I made the move to The Elms.

Reply from Jackie Brook, Customer Relationships at The Elms Care Home

Thank you for sharing such a kind review! We're overjoyed to hear that your father has settled in well at The Elms and is receiving excellent care. Your kind words about our dedicated staff, their professionalism, and friendliness mean the world to us. It's wonderful to know that the management and entire team contribute to a positive and happy community. We're thrilled to see improvements in your dad's mobility and that he is always well-dressed and cared for. Your satisfaction is our greatest reward, and we're honoured you chose The Elms. If there's anything you ever need, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from A H (Daughter of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience

Dad went into The Elms in February this year following a hospital stay and has received nothing but the best care in there. The staff have been incredible with him, trying to include him in activities and to socialise with other residents. Even more so when his wife passed away soon after, also in The

Elms for a short time. As his dementia is gradually worsening, he can be quite stubborn/aggressive but the carers are still patient with him and keep to find his smile!

Reply from Jackie Brook, Customer Relationships at The Elms Care Home

Thank you for sharing your experience at The Elms with us. We are deeply touched to read about your positive experience. Our dedicated staff is committed to providing the best care possible, ensuring a supportive and inclusive environment. We appreciate your kind words and are honoured to be part of your family's journey. If there's anything more we can do, please don't hesitate to let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Angela T (Daughter of Resident) published on 17 November 2023

Submitted via Website • Report

Overall Experience

My mum has recently moved into The Elms and loves the care that the staff give her she had gone downhill in her previous care home and we weren’t happy so decided to move her here and she is now much happier and looking a lot healthier than she has done for a while. The staff are doing an amazing job

and we are very grateful to them all, although she likes to walk the corridors the staff always seem to know where she is which is reassuring.

Reply from Tina Goodwin, Home Manager at The Elms Care Home

Thank you for taking the time to share your positive experience with us. It is lovely to know that she is happier and healthier since joining our community. Our dedicated staff members are committed to providing exceptional care, and we appreciate your kind words acknowledging their efforts.
Thank you for entrusting us with your mum's care, and we look forward to continuing to provide a supportive and enriching environment for her at The Elms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from J S (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and kind and try to resolve any problem to the best of their ability within a good timeline. Feel staff should check residents' draws and wardrobes at least once a week to ensure things like "old bread/food" are not put in draws by residents with dementia. This has happened on occasion

when we haven't been able to visit and sort out the facilities in the room to keep it tidy and clean.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your comments have been noted and will of course be passed on to The Elms management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from C D (Son of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience

The care that my mother receives upon my numerous times visiting, all the carers seem to make her as comfortable as possible.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your mother. Your kind words are greatly appreciated and I will of course pass them on to The Elms family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from C H (Wife of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

The staff were very pleasant and helpful.
The room was small but clean.
My husband was well cared for.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Many thanks for taking the time to review our home. It was our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to The Elms family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Patrick M (Brother-in-law of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience

The Elms Care Home is taking care of my brother-in-law. He has numerous health problems and his wife is unable to cope with them, so he is now a resident at this excellent care home.
On our first visit, we were impressed that parking was easy. Our reception was friendly and very helpful and we were

taken to our relative's room and introduced.
The room was pleasant with a window giving a view over the fields behind the property. It was well-equipped and included a television.
The resident hairdresser popped in for a brief chat with our brother-in-law and we found she had recently given him a haircut.
On a second visit, our view was confirmed that this is a very well-run establishment with a high standard of care and cleanliness. Our relative said the food was good and he enjoyed choosing from the menu.
All the staff we met seemed very competent and friendly.
My wife and I believe this is a first-class care home and we would recommend it to anyone looking to place a relative in care.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Dear Patrick,
Many thanks for taking the time to review our home. It is our pleasure to care for your brother-in-law. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and The Elms family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from P L (Daughter of Resident) published on 15 November 2022

Submitted via Website • Report

Overall Experience

During the last two months, there has been a change in unit managers; there are now two, and they are joint unit managers who are approachable, cheerful and very welcoming. The atmosphere in the unit is much more friendly, and the staff are welcoming. We know when we have queries or concerns, we can

go the either of them, and these are acted on promptly and professionally, and nothing ever seems too much. As a family, we are extremely happy with the unit managers and staff, and long may it continue.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service and we are delighted that you have recognised the recent changes. Your kind words are greatly appreciated and I will, of course, pass them on to Tina and the colleagies at The Elms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Alison M (Daughter of Resident) published on 16 September 2022

Submitted via Website • Report

Overall Experience

Following a fall at home in January of this year, and a transfer from Lincoln hospital to Louth, in order to receive the full-time care she needed, Mum moved into the Elms in February. She moved initially onto Larchwood. I live some 120 miles away, but visited as often as I was able to and my sister,

along with Mum's carer, a good friend, visited regularly. Our impressions were of a team of caring, loving professionals who always made time to talk and help if needed. They made such a fuss of Mum, she was called a beautiful lady on many occasions. Unfortunately in recent weeks, Mum's health deteriorated and she was moved to Woodlands for palliative care and again the staff were wonderful. Nothing was too much trouble and they really made her comfortable and took good care of her until she sadly passed away last week. Staff from downstairs came to visit her which was over and beyond what they needed to do. We appreciate everything they did for Mum and cannot rate them highly enough.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Dear Alison, many thanks for taking the time to review our home. It was our pleasure to care for your Mum and we are deeply saddened by her passing. Please accept our sincere condolences. Your kind words are greatly appreciated and I will of course, pass them on to Tina and the colleagues at The Elms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from Jasmine B (Daughter of Resident) published on 9 August 2022

Submitted via Website • Report

Overall Experience

My father was admitted to The Elms under the end-of-life care process, and remained there until July when he passed away. We found the staff to be incredibly dedicated, and hardworking. My Mother and I visited every day and got to know many members of the staff, who treated us brilliantly. We came to

consider them friends by the end. The effort they put in was superb, and they did all they could to keep my Dad comfortable. We were made welcome at any time of day or night, and our needs were also catered for. It was a traumatic time, and without such amazing staff, I don't think we would have coped. I can't thank everyone enough.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Dear Jasmine, please accept our deepest sympathies for the loss of your father. We are very proud of Tina and the colleagues at The Elms and the dedication and care that they show to our residents and their families. Your kind words are greatly appreciated and I will of course pass them on to The Elms team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Elms Care Home
from S T (Daughter of Resident) published on 18 May 2022

Submitted via Website • Report

Overall Experience

Our mother received excellent care during her year at the Elms. She was always comfortable, safe and well cared for. She was helped to be as settled and happy as possible, given her challenging medical situation. The whole team are friendly and helpful, always welcoming during visits, with no query

too much trouble. Mum’s room was comfortable, spotlessly clean and light, with a good-sized window. Overall, I was so impressed and appreciative of the high standard of care provided.

Reply from Paul Millar, Marketing Manager at The Elms Care Home

Many thanks for taking the time to review our home. It was our pleasure to care for your mum and we are delighted that you were happy with the service offered. Your kind words are greatly appreciated and I will, of course, pass them on to Tina and the colleagues at The Elms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Highgate Care Services Ltd in Lincolnshire

Highgate Care Services Ltd Locations in Lincolnshire (1)

Highgate Care Services Ltd Reviews in Lincolnshire (37)

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

The Elms Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers