1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Highgate Care Services Ltd
  4. Locations Owned by Highgate Care Services Ltd in North Yorkshire

Care Homes Owned by Highgate Care Services Ltd in North Yorkshire

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Highgate Care Services Ltd in North Yorkshire

Only the locations & reviews in North Yorkshire for Highgate Care Services Ltd are showing below.

View the details of all 23 locations (with 1311 reviews) owned by Highgate Care Services Ltd

Highgate Care Services Ltd Locations in North Yorkshire (4)

 

4 Care Homes owned by Highgate Care Services Ltd in North Yorkshire

Sort by:
View on Map
Sutton Hall & Sutton Lodge

Cornmill Walk, off Sutton Lane, Sutton in Craven, Keighley BD20 7EN 

9.6 50 reviews
"My mum used Sutton Hall&Lodge for 2 weeks respite because my dad was ill and he is her carer. Mum was reluctant to go but really enjoyed…"   Read all 50 reviews
Location Type Care Home

Sutton Hall and Lodge care home in Sutton in Craven, North Yorkshire offers residents a welcoming home. Located a 10 minute journey from the two nearest town centres of Skipton and Keighley, the care home has 60 en-suite bedrooms. Caring, trained… Read more about Sutton Hall & Sutton Lodge

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 60 Rooms from £970 / week
Crystal Court

Pannal Green, Pannal, Harrogate HG3 1LH 

9.5 60 reviews
"My first experience in reviewing this care home proved to be good. Most prominent was the three levels of care and the segregation of the…"   Read all 60 reviews
Location Type Care Home

Crystal Court in Harrogate is a purpose-built care home located in the pretty village of Pannal in Harrogate, close to the Valley Gardens, where residents can enjoy the relaxing atmosphere and peaceful surroundings. Each of the 68 ensuite single… Read more about Crystal Court

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • Substance Misuse
  • 68 Rooms from £1,540 / week
Maple Lodge Care Home

Low Hall Lane, Scotton, Catterick Garrison DL9 4LJ 

9.0 101 reviews
"everyone has been friendly, kind and always a smile. I have been very comfortable and well looked after.…"   Read all 101 reviews
Location Type Care Home

Maple Lodge Care Home is located on the edge of Scotton, a quiet village in the North Yorkshire countryside, just south of Richmond. The home is within reach of shops, amenities, public transport and the A1. This purpose-built care home provides nursing… Read more about Maple Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Substance Misuse
  • 60 Rooms from £1,000 / week
Maple Court Care Home

182 Barrowcliff Road, Scarborough YO12 6EY 

8.9 36 reviews
"All of the staff have been very kind to Mum and kept me informed whilst she has been poorly over the last few days. They recognised early…"   Read all 36 reviews
Location Type Care Home

Maple Court Care Home in Scarborough offers high-quality residential care as well as specialist dementia care and respite care. The home has 64 ensuite bedrooms and residents are encouraged to add personal touches to their rooms. Their staff do… Read more about Maple Court Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 64 Rooms from £1,160 / week

Highgate Care Services Ltd Reviews in North Yorkshire (247)

9.5
Highgate Care Services Ltd has a Group Review Score of 9.5 (9.490) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.

Overall Experience

  • 13
  • 4
  • 2
  • 1
  • 0

Date Published

247
43
53
95
152
Review of

Sutton Hall & Sutton Lodge

from M M (Wife of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant care home. Lovely helpful staff and carers. All used resident's name. Nothing was too much trouble. Highly delighted with all care received.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. I will of course pass on kind words to the Sutton Hall andf Lodge family .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Crystal Court

from Roger L (Husband of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit, when we were first looking for a nursing home, we were impressed with the entrance which is very welcoming and, after a tour, we decided that we would be happy for my wife to be here. She is on the nursing dementia unit. There is significant continuity of staff on this unit which
is very important. The staff become familiar faces and develop a good understanding of each of their residents. The staff smile which to me is a definite positive, implying that they are happy with what they do. There is always a nurse on the unit. As a (daily) visitor I am made welcome. Management are readily accessible and are happy to discuss any issue and do listen to suggestions. I am always happy to recommend Crystal Court when asked by friends.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.It is a pleasure to care for your Wife and your continued support means everything to us, and we can't wait to see you again on your next visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Court Care Home

from L K (Granddaughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was very friendly and helpful when my Grandmother first moved into the home at the end of last year. They made her feel very welcome and were very reassuring.
The carers I have come into contact with are always incredible and since she has moved in she is looking so much healthier, eating
well and is getting around more with their support.
They have recently started trying to get the residents to partake in more activities which is lovely. I think if they could have an outdoor area that was accessible to them if they wanted to sit outside with family would be great.
There have been days where I will try to visit after I have finished work and after the residents tea time but on a few of those occasions there is no one there to let you in the building (very aware that it will be a busy time for the carers and there is no one at fault). Maybe making sure someone has a phone to hand so that people can get in touch would be helpful in those instances.

Reply from Paul Millar, Client Relations at Maple Court Care Home

Thank you for taking the time to review our Home and recognising the great work the Maple Court team put in . All feedback is welcomed and allows us to continually develop our service . Your kind words are greatly appreciated and I will of course pass them on to the Home team .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Crystal Court

from B A (Husband of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience in reviewing this care home proved to be good. Most prominent was the three levels of care and the segregation of the units for the residents. After further experience, some areas of care have proved to be better than expected, whilst others are still good.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for taking the time to review our home and recognising the high standards of care provided. Your kind words are greatly appreciated and I will of course pass them on to the Crystal Court team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Crystal Court

from Marina M (Wife of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Crystal Court. All staff are professional and very friendly with residents and visitors. My husband is always well looked after and the staff interact with the residents and visitors.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you so much for taking the time to share your positive experience. We're so glad to hear that your husband is happy and well cared forWe're thrilled to hear that our staff have made such a positive impact. We are so proud to have them on our team."


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Sutton Hall & Sutton Lodge

from J K (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum used Sutton Hall&Lodge for 2 weeks respite because my dad was ill and he is her carer.
Mum was reluctant to go but really enjoyed herself there, the staff were great, very friendly and attentive.
My mum has said since she came home that if she had to go again into respite she hopes she could
go there again.

Reply from Paul Millar, Client Relations at Sutton Hall & Sutton Lodge

Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you and your family back again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from M H (Friend of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My main concern is the state of the building, the rooms and the hall. The carpets are a disgrace and need removing and a washable flooring to be put down. Replace carpets in remaining bedrooms with vinyl or the equivalent. Curtains need changing and the whole home needs painting asap.
One member of
staff, in particular, is a marvelous asset to this home.

Reply from Paul Millar, Client Relations at Maple Lodge Care Home

Many thanks for taking the time to review our home . All feedback is welcomed and allows us to continually develop our service .The Home has recently undergone a full redecoration process on the hallways , lounges and dining room.The next stage is replacement of existing flooring now the decoration is complete .Curtain replacement is also well underway .Thanks again for your comments and I trust that the ongoing refurbishment programme will allay your concerns .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Crystal Court

from Janice C (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has been in Crystal Court for around 7 years. Over the years there have been lots of problems, some resolved and some ignored. Over the last few years, the quality of care and cleanliness have deteriorated. I spend most of my visit cleaning and organising her clothes that have just been stuffed
in drawers. However, the incident that has prompted this review is the fact that for the last 3 weeks, mum has had no working call button in her room and she is paralysed and has no other means to call for help. We reported this to staff 3 weeks ago and still nothing has been done. There are some lovely staff that work there, but unfortunately i have been left feeling deeply disturbed that mum has had to sit banging her remote control on a table to try and get attention. Nobody should be treated this way.

Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. all feedback is welcomed and allows us to continually develop our service.We understand that the issue in respect of the Call bell has been picked up with the home manager and that it has now been resolved and an investigation is underway as to how this has happened and why it wasn't repaired as a matter of urgency. The point you raised in respect of cleanliness and clothing has again been discussed with the home manager and he would be happy to discuss this with you directly. Again, please accept our sincere apologies for this matter and would kindly request that all matters regarding issues you may have surrounding your Mum's care be directed to the home manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Crystal Court

from A T (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Crystal Court from another care home. Each time we have visited the staff have been very welcoming and reassuring. My mum looks very well cared for and clean and happy. She has dementia but seem calm. Her room and the general areas are spotless. An activities lady introduced herself
and was doing creative things with residents. We are pleased all round.

Reply from Paul Millar, Client Relations at Crystal Court

Thank you for choosing Crystal Court Care Home. Your kind words are much appreciated and I will of course pass them on to the Crystal Court team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from Peter W (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for just over one
year now she is very happy and settled which puts my mind at rest.
The staff and carers are very attentive to my mum's needs and I can tell she is happy and well cared for.
There is a high standard of care and as my mum says" they always go
the extra mile"
The manager and deputy manager are always willing to assist in any matters

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you so much for your kind words. It is a pleasure looking after your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from A N (Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My comments are very much to the point, I have found all staff and hierarchy professional and all go with a good review. I have great respect from all staff and it makes life much easier and enjoyable.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It is a pleasure having you with us and I am glad we are providing you with the support you currently need.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from A D (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service given to my friend & I would recommend this care to anyone.
Friendly, polite, courtious, nothing is to much trouble.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It is a pleasure looking after your friend and have you visiting the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from J P (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good and communicative. They take good care of my Mum and are understanding of her challenges and needs. They keep in good contact with me despite me living abroad. A shout out to the manager and another member of staff for going above and beyond for my Mum.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words , it is a pleasure looking after your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from N M (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Maple Lodge since September and we are happy with the care she is receiving. The staff are extremely friendly and supportive, always very welcoming and smiling. We felt the initial induction was very informative and helped us to understand how the care system works. As we live several
hours away it was a lovely touch on her birthday when they sent us pictures of them celebrating with her on her special day.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. I am happy to see that we could bring some happy moments to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from E D (Wife of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband is generally well cared for + responds to staff better than he does to me. He does not really speak to me so I am unsure how he feels. I am kept informed if he falls etc. Staff greet me in a helpful, friendly manner but are sometimes busy / not available when I look for them.
New carpets
being fitted in corridors so the appearance is better.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words . I t is a pleasure looking after your husband and it is always lovely to see you when you visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from J J (Aunt of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nephew receiving good care. He is having various therapies as requested. There are activities etc.
In a nice quiet setting.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It is a pleasure looking after your nephew.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from J S (Wife of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my husband went to Maple Lodge Care Home, the staff have been great. They are very caring and understand my husbands condition and help in any way they can. They are having new carpet fitted which as to be done a bit at a time, as they try not upset the residents.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It is a pleasure looking after your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from Tracy Y (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was admitted at the end of November 2024. She died in the home on the 3rd February 2025. She had delirium, a very challenging condition and the prognosis was never going to be good. She settled in Maple Lodge and loved her room. The staff were really kind and caring and my mam got on with them
soo well. When end of life came the staff supported me really well and couldn't have been kinder. I would have found it hard to have done it without them. Thank you soo much.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It was a pleasure looking after your mother and having you in the home visiting.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from G W (Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

everyone has been friendly, kind and always a smile.
I have been very comfortable and well looked after.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It was a pleasure looking after you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Maple Lodge Care Home

from C M (Son of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Called in for a visit late morning and though the staff were busy, there was an atmosphere of peace and calm. The home was clean and tidy but with a lived-in feel senior staff were friendly and welcoming, making time for a chat.

Reply from Bianca Pavel, Manager at Maple Lodge Care Home

Thank you for your kind words. It is always lovely seeing you when you visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Highgate Care Services Ltd in Durham Highgate Care Services Ltd in East Riding of Yorkshire Highgate Care Services Ltd in Lincolnshire Highgate Care Services Ltd in North Yorkshire Highgate Care Services Ltd in Nottinghamshire Highgate Care Services Ltd in South Yorkshire Highgate Care Services Ltd in Staffordshire Highgate Care Services Ltd in West Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highgate Care Services Ltd to verify any information. View our terms and conditions. Highgate Care Services Ltd has an Enhanced Service – more info.