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Care Home Owned by Highgate Care Services Ltd in Nottinghamshire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Highgate Care Services Ltd in Nottinghamshire

Only the locations & reviews in Nottinghamshire for Highgate Care Services Ltd are showing below.

View the details of all 23 locations (with 1271 reviews) owned by Highgate Care Services Ltd

Highgate Care Services Ltd Locations in Nottinghamshire (1)

 

1 Care Home owned by Highgate Care Services Ltd in Nottinghamshire

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Clipstone Hall & Lodge

Mansfield Road, Clipstone, Mansfield NG21 9FL 

9.7 73 reviews
"The staff are very proficient and extremely caring. Whenever my father has an issue they are quick to notify me. My father's needs are very…"   Read all 73 reviews
Location Type Care Home

Welcome to Clipstone Hall & Lodge Care Home, located in the small ex-mining village of Clipstone. The purpose-built home is situated in the shadow of the Grade II listed colliery headstocks and just a short drive from Mansfield. Each of the 74 ensuite… Read more about Clipstone Hall & Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 90 Rooms from £1,110 / week

Highgate Care Services Ltd Reviews in Nottinghamshire (73)

9.4
Highgate Care Services Ltd has a Group Review Score of 9.4 (9.431) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.

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Review of

Clipstone Hall & Lodge

from Jenny T (Friend of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am sure my friend feels very safe in the home which is very satisfying.

Reply from Paul Millar, Client Relations at Clipstone Hall & Lodge

Thanks you for taking the time to review our home . Your kind words are greatly appreciated and I will fo course pass them on to the home .


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Review of

Clipstone Hall & Lodge

from Dean P (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very proficient and extremely caring. Whenever my father has an issue they are quick to notify me. My father's needs are very complex and he is unable to communicate effectively, however the carers have taken the time to work with him, to understand what he wants and how best to look after
him. I could not wish for my father to be cared for any more than he is. The staff (carers, cleaners, cooks, admin's) are wonderful and it is plain to see that they really do care about the residents. I would not hesitate to recommend this establishment.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking time to review our home and recognising the hard work and professionalism of the home team . Your sentiments are greatly appreciated and I will of course pass them on to the Clipstone family .


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Review of

Clipstone Hall & Lodge

from Jane F (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough. My dad has had an amazing final 9 months. The care staff absolutely exceptional at all times. They are caring and attentive to all needs. Above and beyond at all times! Exceptional food always offered, clothes kept well and all needs catered for. Brilliant activities
programme and Christmas was such a fun time with different things happening every day. I cannot thank them enough.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

May I take this opportunity to offer our sincere condolences for your loss? I know your Dad is sadly missed by all. Thank you for taking the time to write this review recognising the work that goes on within our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge family.


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Review of

Clipstone Hall & Lodge

from Philip R (Husband of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found a very clear and caring service. Rooms nice and clean. Also a good and happy staff.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home, your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from Maggie R (Daughter of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is being cared for very well. Staff are great, caring and friendly. She feels safe and I am content she is looked after and is safe. I visit every day and I see for myself the care that is invested by the staff to make the residents feel at home.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted she has settled in so well. Your kind words are much appreciated and I will of course pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from Jean M (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well run care home. My mother is in there and she is well looked after. She is treated with care and dignity. Staff and management are great good job done by all.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will of course pass on your kind words to the Clipstone Hall & Lodge team.


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Review of

Clipstone Hall & Lodge

from Malcolm W (Son of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clipstone Hall and Lodge is an extremely well run care home where the management and staff provide exceptional care and support for the residents. The rooms and facilities are kept spotlessly clean, the food is very good and the menu varied and every effort is made to keep the residents occupied and
entertained.
I would have no hesitation in recommending Clipstone to anyone looking for a care home place for their loved one.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many Thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge Family


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Review of

Clipstone Hall & Lodge

from J R (Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, modern and the staff appear friendly and knowledge.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall & Lodge team.


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Review of

Clipstone Hall & Lodge

from Norah S (Respite Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The corridors are bright and clean with very comfortable individual rooms going off. Two floors are in regular use. There are two lounges on each floor. The upper floor residents use their lounges regularly and I wish the ground floor lounges were used more, they are comfortable. Instead some residents
spend hours in the dining rooms. The activities group is making advances and use them. The staff always treat the residents kindly even when they are short staffed. One thing I cannot get used to is the amount of noise in the corridors some nights. The staff call to one another and the residents play music and have televisions on after 11pm and before 8am even with bedroom doors open. The food is fair, mostly from frozen foods and repetitive. I enjoy the puddings. The rooms have some cleaning each day but the laundry can take some time to return. I am leaving soon but I have been promised I can come back if I need the support. The place is the problem. There are very large trees around the building which in Summer makes some rooms very dark and then in Autumn the billions of leaves cover the footpaths which makes them very dangerous for those who like a bit of fresh air and exercise.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It has been a pleasure to care for you and you will be missed. All feedback is welcomed and allows us to continually develop our service. We agree that the dining room is in use more than the lounges however that is from residents choice and not those of the Clipstone team. I can confirm that a fraction of the food used at the home is frozen (some vegetables) however the majority of the menu is cooked from fresh daily. Also agree the desserts and puddings are enjoyable. In respect of the other points raised I have passed these on to the home manager who will discuss them further to see how we can improve.


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Review of

Clipstone Hall & Lodge

from Carole T (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is always treated with respect, dignity and care. If she needs anything, the staff let me know. The staff are always friendly as well as hard working. They always interact with the residents and have a laugh with them and us. I am always kept informed of mum's care plan and any updates. If I
have any queries, they are always happy to help.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your mum and are delighted she is enjoying life at Clipstone Hall and Lodge. Your Kind words are greatly appreciated and I will of course pass them on to the Clipstone team.


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Review of

Clipstone Hall & Lodge

from Mark B (Son of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been staying here for around a year and a half. We've always found staff very approachable and helpful. The care mum has received has been second to non, the food and drink first class, I couldn't recommend Clipstone Hall and Lodge highly enough. Along with my father and sister, we visit regularly
and have always found mum's dementia needs to have been met above and beyond. A very well deserved thank you to all of the staff and management.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is a privilege to care for your mum. Your kind words are greatly appreciated and I will ensure that they are passed on to the Clipstone family .


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Review of

Clipstone Hall & Lodge

from Patricia B (Sister of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved to Clipstone Hall and Lodge in June 2024. He has learning difficulties and can be a bit grumpy sometimes. The wonderful staff have dealt with this with kindness and patience. Otherwise, he is very happy and contented. All the staff are great and he interacts with them well. The meals
are all home cooked and very tasty and nutritious. It is a happy place to live and work. Everyone takes the time to talk to you. The bedrooms are spacious, en-suite and kept very clean. My brother has recently had a terminal diagnosis and the staff, from the manager down, are very caring and helpful.
I would recommend Clipstone Hall to anyone.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your brother and we are delighted at how he has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from K T (Granddaughter of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my Nana is excellent every time I have been.
The staff are so friendly and helpful.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your Nana. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from L T (Daughter of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother came to Clipstone Hall and Lodge for respite. On arrival her room wasn't ready, also she didn't have a remote to prop up not lay down. Mum enjoyed the company of other residents and said the food was lovely. More than enough. The only downside was when I had booked a cut and blow-dry, in the
end, she had a trim and was sat on the commode. All staff that I met were lovely.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It was a privilege to care for your Mother and are delighted she enjoyed her time with us. If you could contact the home in respect of the negative points raised we would be happy to discuss the findings of our investigation. All feedback is welcomed and allows us to continually develop our service. Thanks again for choosing Clipstone Hall & Lodge and look forward to speaking with you soon.


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Review of

Clipstone Hall & Lodge

from Tracey P (Daughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find fault with Clipstone Hall. A big shout out to all your staff including the cleaners, office staff and of course the carers. They are all a credit to you.
Mum wasn't the easiest to help once her dementia took hold. But your staff remained professional and empathic. They were outstanding
with all their help and compassion at the end. Not just towards mum, but to me as well. Nothing was too much trouble.
I cannot thank them enough for all their help during the last few months in making sure my mum was cared for and looked after.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It was a pleasure and a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone Hall family.


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Review of

Clipstone Hall & Lodge

from S B (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very friendly and helpful and also very caring towards the residents, we couldn't have wished for better staff looking after our mother. The staff is also very understanding with the residents. The care home was also very clean and tidy and had lovely meals for the residents.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It was a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from Julie R (Friend of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend in the home he is always well cared for by the friendly and efficient staff who have got to know him and his needs during his time there.
The home is always very clean and calm.
The food is excellent and when I have visited at meal times everyone seems to be enjoying it.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Dear Julie, many thanks for taking the time to review our home. It is a pleasure to care for your friend. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from Julie B (Wife of Resident) published on 2 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a positive experience. Great, caring staff. My husband is treated with dignity, no task is too small. I am treated with respect. Always informed about my husband's well-being. The staff are caring towards visiting loved ones and always available for a chat, a supportive shoulder to cry on and
a friendly face. Management are easy to approach and are sensitive to every aspect of my husband's and my care.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from Brian B (Husband of Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, son and daughter can't speak highly enough for Clipstone Hall & Lodge who are currently caring for my wife. The staff are kind and friendly and the place is spotlessly clean. The food is varied and well cooked and the manager is always on hand to talk to. The rooms are very spacious and include
ensuites. A very good care home.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.


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Review of

Clipstone Hall & Lodge

from Karen M (Daughter of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for three years and is very happy. The staff look after my mum well and she is happy with all her meals. I always feel welcome when I visit and I leave knowing my mum is safe.

Reply from Paul Millar, Marketing Manager at Clipstone Hall & Lodge

Dear Karen,
Many thanks for taking the time to review our home. It is a pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Clipstone family.


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Awards / Recognitions (0)

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