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Care Home Owned by Highgate Care Services Ltd in Staffordshire

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Highgate Care Services Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Highgate Care Services Ltd are showing below.

View the details of all 23 locations (with 1311 reviews) owned by Highgate Care Services Ltd

Highgate Care Services Ltd Locations in Staffordshire (1)

 

1 Care Home owned by Highgate Care Services Ltd in Staffordshire

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Springfield Manor Care Home

Godwin Way, Stoke-on-Trent ST4 6JP 

9.7 11 reviews
"A persons home has that 'special feeling.' Springfield Manor has that special feeling one of safety, sanctuary but also of life continuing.…"   Read all 11 reviews
Location Type Care Home

Springfield Manor Care Home, part of the Highgate Care group, is dedicated to providing compassionate, high-quality care tailored to meet the unique needs of each resident. The contemporary care home is conveniently located near Royal Stoke University… Read more about Springfield Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 74 Rooms from £1,300 / week

Highgate Care Services Ltd Reviews in Staffordshire (11)

9.5
Highgate Care Services Ltd has a Group Review Score of 9.5 (9.490) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Highgate Care Services Ltd must have a Review Score.

Overall Experience

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Review of

Springfield Manor Care Home

from Jonathan T (Son of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A persons home has that 'special feeling.' Springfield Manor has that special feeling one of safety, sanctuary but also of life continuing. The whole staff showed commitment and pride towards their work with residents always a priority. Our dealings with Springfield Manor as relatives was with understanding
and empathy throughout allowing us time to set up Mums room in advance of her arrival and time to get to know the staff. Sadly Mum never made it out of hospital to experience all that Springfield Manor had to offer.
I cannot rate this special home highly enough for their dedication and support to family members too. Thank you.

Reply from Paul Millar, Marketing Manager at Springfield Manor Care Home

Thank you for reviewing our care home at this difficult time . Your kind words are greatly appreciated and I will of course pass them onto the Springfield Manor family


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Review of

Springfield Manor Care Home

from David B (Son of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went through the natural worries of considering residential care as the best option to keep my parents safe and able to live life to the fullest. However after finding Springfields and seeing the way it has enriched my parents' lives over the few months there has put my mind at rest.
From being
reliant on visiting carers that meant a lot of time just sitting doing the same each day my mother now is able to get on with a host of creative activities, enjoy haircuts, manicures and the great company of fellow residents and the great team. The change that this has brought about in her has been amazing.
As for my father he is now able to provide activities for the residents such as quizzes which means he is always busy hammering at his laptop. It also means that he is able to spend time joining in and talking to his fellow residents as they discuss the news whilst he happily munches his lunch.
Thank you to all at Springfield for the new life you have given to them both.

Reply from Paul Millar, Client Relations at Springfield Manor Care Home

Thank You for choosing Springfield Care Home for your parents . It is a pleasure to care for them and we are delighted at how they have settled in . Your kind words are greatly appreciated and I will of course pass them on to the Springfield Manor family.


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Review of

Springfield Manor Care Home

from Elizabeth S (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad moved to Springfield Manor last September. It was a deeply difficult & emotional decision to take but I knew that even with carers I could not continue to manage their needs at home. Springfield helped to make this huge step so much easier by showing true empathy, consideration & kindness
to me, as well as to mum & dad. The care shown to my parents is so wonderful, & they treat them as if they were their own, being compassionate, caring & always ensuring their dignity. Mum is non-verbal, with no mobility, & they spend time checking that she is okay & ensuring she can join in with the amazing activities provided. I was so worried when mum & dad went into residential care that I would lose a part of them, but they have thrived & are so happy. Visiting is now such a joyful experience that I look forward to without any worries. Everyone is fabulous in providing outstanding care. Thank you especially to the dedicated manager whose help, advice & care mean the world to us all.

Reply from Paul Millar, Client Relations at Springfield Manor Care Home

Thank You for choosing Springfield Care Home for your parents and recognising the great work that the home team put in . Your kind words are greatly appreciated and I will of course pass them on to the Springfield Manor family


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Review of

Springfield Manor Care Home

from G W (Son of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was beyond excellent. The manager was very attentive and caring as were the staff. I would definitely recommend Springfield Manor Care Home to anyone. Everything possible was done to make dads short stay as comfortable and dignified. I cannot thank all the staff enough.

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Review of

Springfield Manor Care Home

from Marcus H (Husband of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have every confidence that my wife is receiving excellent care. She is safe, comfortable, calm and yes, well looked after. All the staff are caring. It is their job and they do it very, very well. Springfield is, without doubt, the best care home I have ever visited. Thank you all at Springfield Manor.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your heartfelt and kind words about Springfield Manor Care Home. We are truly touched by your confidence in the care we provide and are delighted to hear that your wife is safe, comfortable, and well looked after. It's wonderful to know that you find our team caring and dedicated. It's our privilege to support our residents and their families. Your recognition means the world to us, and we're so grateful for your trust in Springfield Manor.


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Review of

Springfield Manor Care Home

from B W (Cousin of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a resident at Springfield Manor is a very caring experience. The normal staff were incredibly helpful and caring. However, a special thanks should go to the medical staff who went the extra mile to help my cousin be relieved of pain during his end of life from cancer.
I can only hope that more
patients will be able to enjoy this wonderful environment and care if they need to experience end-of-life situations.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you for sharing your heartfelt feedback. We are deeply moved to hear that your cousin received such compassionate care during his time at Springfield Manor. Our team, especially the medical staff, strives to provide comfort and dignity in every situation, and it's reassuring to know their efforts made a difference. Your words mean a great deal to us, and we are honoured to provide such care to those who need it.


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Review of

Springfield Manor Care Home

from Angela M (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents in Springfield Manor for two months now and we can safely say that their care has been second to none. The home is bright and cheerful and the facilities are excellent, the residents' rooms are a great size and very comfortable and the communal areas provide lovely meeting
areas. The staff deserve recognition for their massive contribution to the fantastic care provided by Springfield Manor. They are caring and friendly and the communication with us is excellent, we are kept up-to-date with how my parents are doing, and any concerns they have they deal with promptly. The manager is always available to answer any queries we may have. All in all, this is a great care home and we are totally at ease knowing my mum and dad are safe and well looked after.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your lovely feedback. It's heartwarming to hear how happy you are with the care your parents are receiving at Springfield Manor. Our team works tirelessly to create a comfortable and welcoming environment, and we're thrilled to know it's made a positive difference for your family. We truly value the kind words about our staff and manager-they are dedicated to providing exceptional care and keeping families informed every step of the way. Knowing your mum and dad are safe and well looked after is what we strive for every day. Thank you again for sharing your experience-it means so much to us!


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Review of

Springfield Manor Care Home

from N J (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at this home in September 2024, after being bed-bound for 3 months in her own home.
She is now able to get out of bed and join other residents in the communal lounge and she is also taking part in the communal activities.
Mum has settled in well to what is a caring and
safe environment.
The standard of care is excellent and the care staff are wonderful, as are the administrative staff and the manager.
The home itself is new, only opened in June 2024, and the facilities and the building reflect this. There can't be many care homes with their own bar!
It is good to know that Mum is being well cared for and is safe.
I highly recommend this care home.

Reply from Deborah Payne, Home Manager at Springfield Manor Care Home

Thank you so much for this review it means the world to us to know we have made such a difference.


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Review of

Springfield Manor Care Home

from K W (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved in at the beginning of August and have been helped to settle after coming from another care home.
Their needs are being well met and the staff keep me well informed.
The care home manager was very helpful in the transition between homes and took a lot of details prior to them moving
to ensure that their needs could be catered for.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you for sharing your experience with Springfield Manor Care Home. We're so pleased to hear that your mum and dad have settled in well and that their needs are being met. Ensuring a smooth transition for new residents is a key part of our approach, and it's wonderful to know that our care home manager was able to support you throughout the process. Keeping families well-informed is very important to us, and we're glad that this has been your experience. Your kind words mean a lot to our team, and we're honoured to care for your parents.


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Review of

Springfield Manor Care Home

from Clair H (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Springfield Manor for just over a month. Prior to this, he was in a rehab ward in a local hospital. The manager liaised with me to ensure a smooth transition. All the staff are absolutely amazing. I visit regularly and observe true kindness, compassion and exceptional care. The fabulous
food makes my dad's face light up and he enjoys every mouthful. He also likes the activities which I never thought he would interact with. I feel so lucky to have found Springfield Manor. A huge thank you to all the staff.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your wonderful review! We're thrilled to hear that your dad has settled in well at Springfield Manor and is enjoying the food and activities. It's heartening to know that our staff's kindness and care have made a positive impact on his stay. We're grateful for your kind words and feel honoured to have your dad with us. Thank you for your support!The Springfield Manor care team.


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Review of

Springfield Manor Care Home

from Lynn T (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Dad's admission, the manager met with us regularly to ensure that all of Dad's needs could be met. The manager and her leadership team are highly experienced professionals which was evident from the discussions that were held around Dad's care, offering advice and support whilst displaying
such kindness and compassion. Since admission, Dad has absolutely thrived, he is walking more and is fully accessing the marvellous facilities ie on-site pub (playing his favourite games), cinema, music, games and activity rooms. In addition, he has already gained 6lbs in weight, enjoying the delicious home-cooked food to the full! Our dad is truly happy here and is always laughing and smiling with the fabulous staff team who are so kind and caring, treating him with dignity and respect. We can visit Dad at any time and are always made to feel so very welcome. We know he is in very safe hands here, we can't recommend it enough!
Thank you all at Springfield Manor, you are amazing!

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your lovely review of Springfield Manor Care Home. We're thrilled to hear that your dad is thriving and enjoying all the wonderful facilities and home-cooked meals. It's our mission to provide compassionate and professional care, and your kind words affirm that we're achieving this. Our dedicated care team takes great pride in treating all residents with dignity and respect, and it's wonderful to know that your dad is happy and well cared for. We truly appreciate your recommendation and are grateful for your support. Thank you for being part of the Springfield Manor family!


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