Highgate Care Services Ltd in West Yorkshire | 6 Care Homes

Review of
The Hawthornes
from P L (Brother of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Particularly pleased with the friendliness and overall care from the staff at the Hawthorns.

Reply from Paul Millar, Client Relations at The Hawthornes

Thank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family .

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Review of
Highfield Care Centre
from A O (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Fabulous staff, caring. Dads been in Highfield for a year and a half.

Reply from Paul Millar, Client Relations at Highfield Care Centre

Thank you for choosing Highfield Care Centre . It is a pleasure to care for your Dad. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.

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Review of
The Sycamores
from Carol S (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in Sycamores for just 3 weeks and the care she is receiving has been excellent. So far I have nothing but praise for the care staff. Plus mum has settled in well and loves the staff.

Reply from Paul Millar, Marketing Manager at The Sycamores

Thank you for choosing The Sycamores for Mums care . We are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the home team .

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Review of
The Hawthornes
from Glynis P (Sister of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident at Hawthornes Birkenshaw for 8 weeks now. During that time I have found her well cared for. Staff are very friendly, obliging and professional. She is enjoying having company and feels happy and content. Her room is lovely and she enjoys the meals so much she has put some

of her weight back on. She keeps telling me how much she likes the Hawthornes. I am so happy for her and glad she feels so settled.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you for choosing our home for your sisters care . We are delighted at how she has settled in . Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review of
The Hawthornes
from Joyce W (Respite Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I found my stay at The Hawthornes in February 2025 excellent. The staff were on hand whenever I needed them, they treated me with care and consideration. I could not have asked for more.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Thank you for choosing The Hawthornes for your recent stay . It was a privilege to care for you. Your kind words are appreciated and I will of course pass them onto the home team .

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Review of
Rastrick Hall & Grange
from G S (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Good to see the care home picking up keep up the good work everyone.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Thanks you for taking the time to review our home and recognising the positive changes that have been made .Your kind words are greatly appreciated and I wil of course pass them on to the Ratsrick team .

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Review of
The Sycamores
from N B (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The manager and the care team at The Sycamores have helped to nurse my mum back to health after a bad fall in hospital. She stayed in the home for 9 weeks until her shoulder fully healed and she has improved a lot since she went in for respite care. By adjusting her medications and getting her appropriate

medical help they helped her to get enough rest and nutrition to help her heal from her accident. The carers are lovely. I feel that maybe her clothes could have been washed more often and she could have been encouraged to do a bit more physical activity.

Reply from Paul Millar, Marketing Manager at The Sycamores

Thank you for taking the time to review our home . We are delighted at the progress your Mum made whilst in our care . rest assured the points raised along with your kind words will of course be shared with The Sycamores team .

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Review of
The Hawthornes
from Anne O (Niece of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My aunt has been a resident since July 2023 and has been well cared for throughout this time. She enjoys the food which she says is excellent - her only complaint is that there is too much and the cups of tea aren't very nice! On the occasions when medical assistance has been required, each incident

has been dealt with professionally and with compassion and I have been kept informed at all times. The atmosphere is very welcoming and there is always someone available to answer any questions I may have regarding her ongoing care. Overall, I have great confidence in the manager and her team at The Hawthornes.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, particularly regarding the Cups of Tea! (the most important of all drinks). Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family

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Review of
The Sycamores
from Stephanie N (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been here for four months, she is happy and very quickly made the decision whilst here on respite that she wanted to stay permanently. The staff are friendly and welcoming.

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for choosing The Sycamores Care Home for your Mum. It is a privilege for us to be trusted with her care. Your kind words are greatly appreciated and I will of course pass them on to the Sycamores family.

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Review of
Priestley Care Home
from Y F (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My son 2 years ago, knocked on Priestley Care Home's door, for that is what it is to me, a home, ever since. I am cared for, warm and happy. The cooks are excellent, I have to have my food pureed to be able to swallow. The doctors are excellent, the senior staff are extremely caring, always at their

best for everybody in our home. My nose is always running, I have Huntington's disease, I use a lot of boxes of tissues.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for you and you are a much loved member of the Priestley family. Thanks again for your kind words.

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Review of
Priestley Care Home
from N J (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

They are very kind and helpful. Comfortable.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for you. Thanks again for your kind words.

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Review of
Priestley Care Home
from M M (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

They are very good, they do the best they can do for you.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. It is always a pleasure to care for you. Thanks again for your kind words.

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Review of
The Hawthornes
from Susan A (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Having been at The Hawthorns for 12 months we are confident our mum is well looked after and cared for. She is encouraged to socialise by going to the dining room for meals and taking part in the many fun activities on offer.
We will always be grateful to the manager for making all the necessary arrangements

for Mum to move in at short notice and is always available to reassure us when we have any concerns. The Hawthorns has a friendly, family atmosphere where everyone works very hard and nothing is too much trouble.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted she is enjoying life at The Hawthornes. Your kind words are greatly appreciated and I will of course pass them on to the team.

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Review of
Priestley Care Home
from I C (Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

I find staff are overworked as there are only two members of staff with 20 rooms to look after, I see this every day but still the care goes without saying.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. In respect of staffing levels all Highgate care settings, (Priestly included) are always staffed to a safe level based upon several varying factors. We would welcome the opportunity to discuss this further with you should you like to speak to either of the deputy managers. Your kind comments on the care provided are much appreciated and I will of course pass them on to the Preistley team.

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Review of
The Hawthornes
from Kathleen R (Daughter-in-law of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Since my mother-in-law has been in the home she has become more settled and is very happy, I can't thank the staff enough for what they have done for her and are always there if we need to talk even when short-staffed.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home. We are thrilled at how well your mother-in-law has settled in. Your kind words are greatly appreciated and I will of course pass them on to The Hawthornes family.

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Review of
The Hawthornes
from A B (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

My Mum has been a permanent resident since July 2024. She loves all the staff and they love her, she enjoys her food but said it could be better. Her room is ok but small, she has her own reclining chair from her home, a walker, commode, Zimmer and a food trolly. So very little room, we have put her

belongings into her room, but feel it could be more homely. Also feels the activities could be more interesting.

Reply from Joanne Davy, Home Manager at The Hawthornes

Thank you for your feedback and it is a pleasure to be looking after your Mum, we will take on your feedback and respond accordingly.

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Review of
The Hawthornes
from T H (Son of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Office manager, getting involved in family disputes. Food is terrible. My dad's room has an old bed and mattress. The room looks like something out of the 1950's. Staff are okay but not the manager. My dad has ants in his room.

Reply from Paul Millar, Marketing Manager at The Hawthornes

Many thanks for taking the time to review our home, all feedback is welcomed and allows us to continually develop our service. Having reviewed your comments I understand that there was a full investigation conducted during the summer of 2024 in which the important points you raise here were addressed and explained in the complaint summary sent to you. I am sorry that you feel that our service has failed you and I would be happy in future to discuss any issues you may have. Your Dad is a much valued resident of the Hawthornes and continues to enjoy living at our home, including meal times and sleeping well and comfortably on the mattress which was provided by his family. Knowing the home and manager I would suggest the two recent Five Star reviews received from other members of the family are more indicative of the service and care provided to your dad.

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Review of
The Hawthornes
from L R (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Since my mother-in-law has been a resident at Hawthorne's care home she is a much happier person more confident and very settled. The carers have really got to know her and show her so much love and support. It really does feel like home from home. She always looks very clean and tidy and little things

like getting her nails painted go a long way. She always loved drawing and painting when she lived at home and the staff have brought this out in her again something she hadn't been able to do for a long time - by spending time with her she has enjoyed this hobby again.

Reply from Joanne Davy, Home Manager at The Hawthornes

Many thanks for your lovely words, it is a pleasure to look after your Mother in law and see her smile each day.

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Review of
Priestley Care Home
from A T (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum moved into Priestley Care Home in November 2024 after being in another home that wasn't meeting her needs. Since being in Priestley Care Home my mum has actually started to smile again and has found some vocabulary again which she had lost. All staff at Priestley Care Home show care, compassion

and consideration to all residents and family members alike. It's just like a home from home.

Reply from Paul Millar, Marketing Manager at Priestley Care Home

Many thanks for taking the time to review our home. We are delighted at how quickly your Mum settled in and the progress she has made. Your kind words are greatly appreciated and I will of course pass them on to the Priestley family.

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Review of
York House
from Dorothy H (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

For the last three months I've been in two care homes, both very good to me.

Reply from Paul Millar, Marketing Manager at York House

Many thanks for choosing York House for your care and taking the time to review our home. I will of course pass on your kind words to the team.

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Care Homes Owned by Highgate Care Services Ltd in West Yorkshire

Highgate Care Services Ltd Locations in West Yorkshire (6)

Highgate Care Services Ltd Reviews in West Yorkshire (292)

The Hawthornes

Highfield Care Centre

The Sycamores

The Hawthornes

The Hawthornes

Rastrick Hall & Grange

The Sycamores

The Hawthornes

The Sycamores

Priestley Care Home

Priestley Care Home

Priestley Care Home

The Hawthornes

Priestley Care Home

The Hawthornes

The Hawthornes

The Hawthornes

The Hawthornes

Priestley Care Home

York House

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