Highgate Care Services Ltd in West Yorkshire | 6 Care Homes

Review of
Priestley Care Home
from M H (Friend of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been to quite a few homes recently and this one is the best by far. The home is spotless the staff are brilliant. I went with a friend as her sister had gone in there she was very reluctant to go in to a home but she has settled amazingly. She said the staff are great and the food is good and

she is looked after brilliantly.

Reply from Paul Millar, Client Relations at Priestley Care Home

Thank you for your kind words and a fabulous review . We are delighted at how your friends sister has settled in . Your kind words are greatly appreciated and I will of course pass them on to the Priestley Family

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Review of
Rastrick Hall & Grange
from Neil L (Relative of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Entrance and exit security worked
Staff were helpful and friendly and attentive to residents.
The dayroom was peaceful and well staffed.
The bedroom was clean, and adequately sized.
The home was warm throughout and my relative says that she enjoys the food.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to review our home and recognising the hard work that goes into making Rastrick Hall & Grange a great place to live .

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Review of
Rastrick Hall & Grange
from Brenda Y (Daughter-in-law of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff always happy and helpful and friendly.
Staff interact well with all residents.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Thank you for taking the time to review our home and recognising the excellent Rastrick Staff team . We're very proud of them .Your kind words are greatly appreciated and I will of course pass them on to the team .

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Review of
Priestley Care Home
from D B (Brother of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Very helpful and caring

Reply from Paul Millar, Marketing Manager at Priestley Care Home

We are so pleased to hear that your brother is happy and well cared for. We appreciate you taking the time to share your positive experience with us .

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Review of
Rastrick Hall & Grange
from Victoria F (Granddaughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Nice, caring staff. My nanna is fed well and seems happy in herself.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you so much for your kind words and for taking the time to share your feedback. We are so pleased to hear that your Nana is well looked after and that you are happy with her care. It means a great deal to us that families feel confident and reassured about their loved one's well-being

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Review of
Rastrick Hall & Grange
from L L (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My Dad has settled in brilliantly, coming up to almost twelve months since he moved in. It's a huge relief for me knowing my Dads needs are being met. He is happy which is clear for me to see through him showing his funny personality and he has bonded well with staff, particularly the deputy managers.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for your lovely review! We are delighted to hear that you and your family are happy with the care and support we provide. We are committed to providing the highest standards of care and will continue to strive for excellence.

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Review of
Rastrick Hall & Grange
from George B (Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Good carings

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to the home team.

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Review of
Priestley Care Home
from H S (Daughter-in-law of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Resident not been in for long but very caring, friendly and passionate about what they do staff nothing seems to be to much trouble make you feel very comfortable in their presence.

Reply from Paul Millar, Client Relations at Priestley Care Home

Thank you for choosing Priestley Care Home for your loved ones care . Your kind words are greatly appreciated and i will of course pass them on to the home team .

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Review of
The Sycamores
from P E (Relative of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Awful. My mum went into hospital severely dehydrated. Her legs were a mess. Hospital couldn't believe it. Thought she was going to die. New home now can't believe the care she gets now, how much better she looks. Not once as she asked to us throw her a window. All time in that home she said it. She's

smiling all the time and speaker loads to us again. They was reported to CQC and social direct, with photos!!!

Reply from Paul Millar, Marketing Manager at The Sycamores

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually improve our service. I have reviewed the background to this and the claims made as we believe they are not truly representative of The Sycamores. The home management team worked closely and provided all information to both CQC and Social Care Direct in respect of the reports you made with both cases being closed and no further action being taken primarily given we had followed all procedures in respect of your Mums care as prescribed by health professionals. The Sycamores consistently provides a high level of care as evidenced by the reviews on this page over the last 2 years We are sorry that you have chosen a different care setting for your Mum after nearly 3.5 yrs with us, however we are delighted that she has settled in well at her new home. We are also sorry that you believe that the service provided failed to live up to your expectations.

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Review of
Rastrick Hall & Grange
from M D (Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My time here has been a happy one. The staff are hard working and very friendly which makes the difference.

Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Thank you for taking the time to review our home . It is our privilege to care for you .Your kind words will of course be passed on to the Rastrick Hall & Grange team .

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Review of
Rastrick Hall & Grange
from Sophie J (Granddaughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Rastrick Hall and Grange meet all the needs of my Grandma who has advanced dementia. It is approaching the 2 year mark of my Grandma being in the care home and I visit on a weekly basis. Over this time period the carers and nurses have developed a relationship with my grandma, they are able to explain

what they are going to do e.g personal care. The explanations help to keep my grandma calm. On some occasions I have arrived whilst the carers are completing some personal care and I've heard them signing from the corridor, again singing and music helps to keep my grandma calm and happy during her personal care.
I feel comfortable approaching staff with any concerns I may have and trust they will be dealt with in a satisfactory manner. I feel having a clear route of communication with staff is important as my grandma is unable to raise or express concerns herself.
Overall I'm pleased with the care Rastrick Hall and Grange provide.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Many thanks for taking the time to review our home . It is a pleasure to care for your Grandma and we know she looks forward to your regular visits . Your kind words are greatly appreciated and I will of course pass them on to the Rastrick Family .

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Review of
Rastrick Hall & Grange
from D G (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I have had some concerns about mums dress and feel that i was able and did put things in place with management support to resolve this issue ,i have always suppled clothes shoes and monies for mums personal care from mums money ,
Mum says she is loved and enjoys her meals which is reassuring

, even with the her complex needs she seems content and happy in her surroundings , i have seen improvements in the home over the last few months which have been very noticeable.

Reply from Paul Millar, Cliengt Relations at Rastrick Hall & Grange

Thank you for taking the time to review our home . It is a pleasure to care for your Mum . Your kind words are greatly appreciated and I will of course pass them on to the Rastrick Hall team

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Review of
Rastrick Hall & Grange
from Helen J (Granddaughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

The resident team and regular bank staff are great with Gran, she is calm and relaxed with all of the team. They will put in the TV, or music to ensure Gran has something to listen to. The team are all very warm and friendly and extremely approachable. If we have questions we never feel we are a bother.

The team ensure high standards of care at all times.
It is a shame we can not mention individual carers as the team really do go out of their way to ensure Gran is well cared for.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to review our home , particulalry recognising the fabulous efforts of the staff team . Your kind words are greatly appreciated and I will of course pass them on to the Rastrick family.

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Review of
Rastrick Hall & Grange
from Louise J (Granddaughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

We have been very pleased with the care and service provided. The staff are always approachable, friendly, and willing to assist with any queries we may have, fostering a positive and open relationship. They demonstrate great patience and compassion in their interactions with our resident, ensuring

they feel comfortable and well-supported. Additionally, the rooms are cleaned regularly to a high standard, maintaining a fresh and welcoming environment. We truly appreciate the dedication of the team and the excellent care they provide.

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to review our home. and recognising the hard work , care and passion that has gone into making Rastrick Hall & Grange the success it has become . Your kind words are greatly appreciated and i will of course pass them on to the Rastrick family .

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Review of
Priestley Care Home
from Rene W (Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

I have lived here for 2 years and I'm very happy. The day&night staff look after me really well.
Both deputy managers look after me, I really like them they are very caring and they always let my gp know if I'm unwell.
If there is something on the menu that I do not like then I am offered other options

by the cooks.
We had a singer on Wednesday and he was very good, I really enjoyed myself.

Reply from Paul Millar, Client Relations at Priestley Care Home

Thank You for taking the time to review our home . It is a privilege to care for you and we are thrilled that you are enjoying life at Priestley Care Home. Your kind words are greatly apreciated and I will of course share them with the Priestley team .

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Review of
Priestley Care Home
from M O (Son of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

The Priestley Care Home is very welcoming. The deputy managers make sure that the place is extremely well run, this is reflected in the quality of their staff, care and food. The home runs various activities to keep all the residents occupied and to keep their brains active. I know that my mother is

in the best place for her stage of life.

Reply from Paul Millar, Client Relations at Priestley Care Home

Many Thanks for taking the time to review our home and recognising the hard work that goes into making Priestley such a fantastic care setting . Your kind words are greatly appreciated and I will of course pass them onto the home team .

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Review of
Priestley Care Home
from L M (Partner of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Very clean environment, welcoming, caring staff. Very professional! Light airy rooms and a nice temperature. Food is good quality and an adequate amount of provided at each meal. Standard of care is exemplary. Staff are clean, tidy and well spoken. The residents are safe and the environment is secure

and pleasant. They are treated with dignity. Activities are planned for each day.

Reply from Paul Millar, Client Relations at Priestley Care Home

Many Thanks for taking the time to review our home and recognising the hard work that goes into making Priestley such a fantastic care setting . Your kind words are greatly appreciated and I will of course pass them onto the home team .

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Review of
The Hawthornes
from Catherine H (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for at The Hawthornes. She enjoys the food, company and an increase in social interactions. Her room is lovely with ensuite facilities and a patio door onto the garden. Everywhere is kept immaculately clean and the staff are caring and attentive at all times.

Reply from Paul Millar, Client Relations at The Hawthornes

Thank you fro taking the time to review our home . It is a pleasure to care for your Mum . Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes family .

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Review of
The Hawthornes
from Barbara W (Resident) assisted by family/friend published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

I feel safe, secure and cared for at The Hawthornes. The staff are attentive despite how busy they are. They have endless patience, however we could do with more of them. I have a lovely sunny room and can bring pictures and ornaments from home as I wish.

Reply from Paul Millar, Client Relations at The Hawthornes

Thank you for choosing The Hawthornes Care Home. It is a privilege to be able to care for you . Your kind words are greatly appreciated and I will of course pass them onto The Hawthornes family .

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Review of
Rastrick Hall & Grange
from Anjum M (Wife of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Under new management I believe the home is starting to see results. We are all quick to criticise but not praise. It's not an easy job for management or staff but I am seeing progress.
Keep up the good work!

Reply from Paul Millar, Client Relations at Rastrick Hall & Grange

Thank you for taking the time to review our home and recognising the hard work the Rastrick Hall & Grange team have put into the home , Your kind words are greatly appreciated and I will of course make sure they're shared with the home staff.

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Care Homes Owned by Highgate Care Services Ltd in West Yorkshire

Highgate Care Services Ltd Locations in West Yorkshire (6)

Highgate Care Services Ltd Reviews in West Yorkshire (312)

Priestley Care Home

Rastrick Hall & Grange

Rastrick Hall & Grange

Priestley Care Home

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Priestley Care Home

The Sycamores

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Rastrick Hall & Grange

Priestley Care Home

Priestley Care Home

Priestley Care Home

The Hawthornes

The Hawthornes

Rastrick Hall & Grange

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