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Care Home Owned by Dreams Care Homes (UK) Ltd in Monmouthshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dreams Care Homes (UK) Ltd in Monmouthshire

Only the locations & reviews in Monmouthshire for Dreams Care Homes (UK) Ltd are showing below.

View the details of all 3 locations (with 110 reviews) owned by Dreams Care Homes (UK) Ltd

Dreams Care Homes (UK) Ltd Locations in Monmouthshire (1)

 

1 Care Home owned by Dreams Care Homes (UK) Ltd in Monmouthshire

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Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF 

9.7 72 reviews
"My mother spent the last years of her life at Cherry Tree Care Home from April 2022, until the end of December 2024. She surprised her…"   Read all 72 reviews
Location Type Care Home

In Caldicot's charming town, Cherry Tree stands as a place where residents can truly thrive in this new chapter of their life. Life at this award-winning nursing, residential, and respite care home is about easing into a gorgeously comfortable and… Read more about Cherry Tree Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 41 Rooms

Dreams Care Homes (UK) Ltd Reviews in Monmouthshire (72)

9.8
Dreams Care Homes (UK) Ltd has a Group Review Score of 9.8 (9.767) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dreams Care Homes (UK) Ltd must have a Review Score.

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Review of

Cherry Tree Care Home

from Wendy P (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last years of her life at Cherry Tree Care Home from April 2022, until the end of December 2024. She surprised her family by not only fitting into life at Cherry Tree, but being positive and enjoying the company, care and activities. Mum was extremely well looked after and as her
needs increased, so the care seamlessly did the same. Staff were with mum at her passing and we cannot thank them enough for their empathetic care. Cherry Tree became a big part of our lives, and with loosing mum, we've also lost our Cherry Tree family. Thank you all so very much for everything.

Reply from Anna Cooper, General Manager at Cherry Tree Care Home

Good afternoon. Thank you so much for your kind words. It was an absolute pleasure to look after your mum and she is deeply missed by us all. You will always be part of our Cherry Tree family and we look forward to your next visit. Kind regards


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Review of

Cherry Tree Care Home

from J T (Resident) assisted by family/friend published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous! It's wonderful here, everyone is so kind and friendly, they can't do enough for me. The food here is excellent too. You can't fault it.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for taking the time to leave the team Cherry Tree with such a lovely feedback.


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Review of

Cherry Tree Care Home

from R J (Son of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff, my mum has settled in very well to her new environment and everyone has been very accommodating.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your kind words, they are very much appreciated.


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Review of

Cherry Tree Care Home

from R P (Niece of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle came to Cherry Tree and subsequently my aunt, his sister, I must praise the care, attention and cleanliness of this home. The staff are excellent, professional, and very approachable. All needs are catered for and the staff go above and beyond with their care for the residents. Sadly
my uncle has passed now but he died happy. My aunt his sister has now settled well.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for taking the time to share your experience at Cherry Tree. Your uncle holds a special place in our hearts, and we are committed to continue to provide the highest standard of care and support for our residents.


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Review of

Cherry Tree Care Home

from W W (Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are very friendly and soon were calling me by my Christian name.
Being one of the males, made settling a bit difficult. The menu of meals very good.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your kind words and for taking time to share your experience with us.


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Review of

Cherry Tree Care Home

from J M (Husband of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During hot weather sitting in the lovely garden is a treat. The staff even serve afternoon tea while we sit outside.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for taking time to share your experience. We are delighted to hear that you experience at Cherry Tree are positive.


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Review of

Cherry Tree Care Home

from Malcolm E (Mother-in-law of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cherry Tree is always well-presented and welcoming.
It gives a very good service.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for taking time to share you experience at Chery Tree. We are grateful for opportunity to be comforting home for your loved ones.


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Review of

Cherry Tree Care Home

from A T (Niece of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Cherry Tree for the last 4 years and the care she gets is exemplary. Such kindness and attention she receives is first class.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you very much for your kind words! We are trilled to hear you've had such a good experience at Cherry Tree.


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Review of

Cherry Tree Care Home

from A M (Daughter of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Cherry Tree for two months from the first visit we knew that this would be the place for Mum. I cannot express enough the kindness and care that everyone has shown not only to my mum but also to me. I know Mum is safe and happy and she has made some lovely friends with the other residents
and the care team. I would like to thank them all for looking after my mum and improving her quality of life.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for taking time to share your experience at Cherry Tree. We're grateful for the opportunity to be comforting home for your loved ones, and we look forward to continue to serve them with the utmost compassion and dedication.


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Review of

Cherry Tree Care Home

from Gareth D (Cousin of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in the facility for a number of years. The care she has received has always been exemplary. The interactions with myself and family members have been very supportive on occasions when there have been medical issues and difficulties regarding the resident's behaviour. They have aided
us with information regarding getting grants for the resident, plus help with other elderly family members.
It is more a home not a facility.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you very much for taking the time to leave us feedback about your experience. We are very grateful to hear that "it is more a home, not a facility" and that care received by our staff at Cherry Tree was " exemplary".


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Review of

Cherry Tree Care Home

from N D (Son-in-law of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Tree is an excellent care home, with wonderful, dedicated staff who have made my mother-in-law feel welcome and looked after. The building itself is comfortable and clean, and there is a lovely garden available for residents and visitors. Management are approachable and responsive if there's
anything we need to discuss, and overall we've been very happy with the home.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home and for your kind words. We are also so pleased to hear that your mother-in-law and you had a positive experience at Cherry Tree Care Home. It is always nice to hear words like "wonderful, dedicated staff" and "approachable and responsive" being used to describe staff at Cherry Tree.


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Review of

Cherry Tree Care Home

from G M (Son of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is always good in all aspects, the staff are always polite and helpful and protect the dignity of the residents. The food provided is very good and always comes with menu choices.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

We appreciate you taking the time to leave your review. It is always nice to hear from the family members feeling as if their loved ones are cared for and looked after so well with us. Seeing this truly makes all we do so worthwhile.


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Review of

Cherry Tree Care Home

from T W (Stepdaughter of Resident) published on 5 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a warm welcome awaiting when visiting Cherry Tree.
The residents all look well cared for, and the staff are generally all on hand to assist if anyone needs it.
The facilities are very good for the residents with entertainment going into the home on a regular basis.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your feedback. We are so pleased to hear you are happy with the care provided at Cherry Tree and, if there is anything we can do, to make your family member stay as comfortable as possible, please do let us know.


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Review of

Cherry Tree Care Home

from Del J (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s now Mum’s 4th month at Cherry Tree. We’re on a long path which we'll get through because we have the support of the entire Cherry Tree team. The carers, nurses and management have taken so much time to get to know Mum and her quirks to make Mum more comfortable and happy.
The care is excellent
– when doctors are needed, the local GP is very responsive;
The meals are tasty and varied (fab roast dinners and daily afternoon teas for visitors to share too!);
There are weekly activities. Mum’s enjoying film days. She loves having her hair done. She’s had a chiropody appointment too. Bingo is next.
When we’ve needed extra help with external dental and hospital visits – this has been offered.
Most of all, the Cherry Tree team care – they go the extra mile to make sure every concern – Mum’s or ours – is addressed. Cherry Tree is a family not "just" a nursing home. We know that Mum is in safe hands and she's in the best place.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your lovely review. We are so pleased to hear "the care is excellent " and that our " team care go the extra mile to make sure every concern is addressed". It is always nice to hear "Cherry Tree is a family not just a nursing home". Seeing this truly makes all we do so worthwhile.


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Review of

Cherry Tree Care Home

from Helen M (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hallmark Cherry Tree for a year now. Staff went out of their way to make her feel at home, as it was a challenging time and she'd never experienced anything other than her own home and independence.
Food and activities are very good. Staff are approachable and helpful. Though at times
they are short of staff. When Mum was poorly and also after a fall, outside of Cherry Tree, staff ensured the GP came out to check on her and she had medication as required.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for a lovely review. It is always nice to hear "make her feel at home" and "staff are approachable and helpful". Thank you for choosing us to care for your mother.


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Review of

Cherry Tree Care Home

from K H (Daughter of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff to be kind and considerate which means a lot as I was caring for my mother and you feel no one can look after her as well as her family. The activities program means so much to my mum as she was a very active person until her stroke. She loved water and was a good swimmer
so a deep soak in a big bath she would love. Food is also important and the majority of the choice she enjoys.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for your lovely words regarding Cherry Tree care home, we really appreciate your reveiw. It is always nice to hear that our staff is 'kind and considerate'. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review of

Cherry Tree Care Home

from David H (Son-in-law of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are helpful and caring. Activities are well thought-out for residents to join in. Always made welcome when visiting.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your lovely reveiw. It is always nice to hear our staff is 'helpful and caring'. Please let us know, if there is anything we can do to make your family member stay as comfortable as possible.


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Review of

Cherry Tree Care Home

from Gillian M (Daughter-in-law of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always greeted in a very friendly way by staff and management. Management are always happy to help with any enquiries. The staff and entertainment team are caring and supportive to the residents, encouraging them to take part in organised activities and happy to help them when asked.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for a lovely review. It is nice to hear the way you describe Cherry Tree care home. It is always nice to hear our staff is 'friendly' and management is 'always happy to help'. If there is anything else we can do to make it even more comfortable for your family member, please let the team know.


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Review of

Cherry Tree Care Home

from Louise M (Niece of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Tree has provided a very caring home for my aunt now that she can no longer look after herself. The staff are wonderful and treat her with such kindness and dignity. The accommodation is lovely and communal areas are comfortable and are kept spotless. The staff know each and every resident so
well and care for their individual needs.

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Review of

Cherry Tree Care Home

from P S (Relative of Resident) published on 22 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my relative's stay at Cherry Tree, I have always found the staff to be most helpful and attentive. They have made us very welcome as visitors. They have very high standards in hygiene and care.

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