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Care Homes Owned by Affinity Care Consortium Ltd in West Midlands

8.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Affinity Care Consortium Ltd in West Midlands

Affinity Care Consortium Ltd Locations in West Midlands (2)

 

2 Care Homes owned by Affinity Care Consortium Ltd in West Midlands

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Coundon Manor

1 Foster Road, Coventry CV6 3BH 

9.4 37 reviews
"Can not fault this care home. The staff go above and beyond for not only the residents but their families. The care home itself is…"   Read all 37 reviews
Location Type Care Home

Coundon Manor in Coventry provides a welcoming home for people who need care. Trained, compassionate staff give people personalised care in a supportive environment. Residents can take part in a whole host of activities and have their personal… Read more about Coundon Manor

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 74 Rooms from £1,189 / week
Silver Birches

23 Tyne Close, Chelmsley Wood, Birmingham B37 6QZ 

8.3 9 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 50 Rooms

Affinity Care Consortium Ltd Reviews in West Midlands (46)

8.6
Affinity Care Consortium Ltd has a Group Review Score of 8.6 (8.556) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Affinity Care Consortium Ltd must have a Review Score.

Overall Experience

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Review of

Coundon Manor

from Anita T (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault this care home.
The staff go above and beyond for not only the residents but their families.
The care home itself is welcoming, spotlessly clean and bright. There is always a happy friendly atmosphere. The care given to my mother, who was in short respite care whilst my dad was in
hospital, was wonderful. We watched her blossom with all the attention she was receiving (mum has mild dementia). She was treated like a princess throughout her stay by all of the staff. My father then was lucky enough to return from hospital to convalesce along side my mum. The staff did their very best to ensure they were together in the home.
Mum and Dad are now, after a very roller coaster of 7 weeks, returning to their own home.
We can honestly say this is bitter sweet as we feel lucky to have them back home but as a daughter felt relief to know they were being so amazingly looked after whilst they were in Coundon Manor. I would totally highly recommend Coundon Manor Care Home.

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Review of

Coundon Manor

from H C (Daughter of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coundon Manor is clean and welcoming. My Mother can be quite demanding, and the staff show patience and understanding. Sometimes time between changes needs a look at as if just changed, and they soiled it can take quite a while and a few visits of staff before it gets checked as often the answer is
you are not due a change yet.

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Review of

Coundon Manor

from Teresa H (Daughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff and carers who helped look after my dad each and every one of you had a massive part in his care you made us all feel welcome. Thank you once again for your kind words and support over these last few weeks.

Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your kind words. I will speak to the team who looked after your dad. We wish you and the family all the best at this difficult time.


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Review of

Coundon Manor

from June M (Friend of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the care of people. Very clean but what I have seen. I would have no hesitation in recommending the care home.

Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your review. It is always a pleasure to have lovely feedback. I will pass this on to the staff.


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Review of

Silver Birches

from Lea-Ann L (Friend of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon visiting the home I was overwhelmed with the standard of care delivered. I had a discussion with the general manager and was very touched by how caring and passionate she came across.
Nothing was too much trouble and it is evident with the team she leads. thank you.
The home was presented well
with no odour and inviting, the residents were engaged as well as looked cared for.

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Review of

Coundon Manor

from Clare B (Daughter-in-law of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very new to the care home, but I am very pleased with the care and her room.

Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your lovely review. It is always nice to have positive reviews. I will pass this on to the staff.


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Review of

Coundon Manor

from J M (Sister of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing care is very good. The only issue is the food provided. No choice at all, you are just given some food every day. Always mashed potato and two veg, lunch and dinner, very boring. One day given a pasta bake with mashed potato and veg? You can't keep providing the same food every day. There
is no variety, also the same puddings every day. Plain, sponge, no custard but semolina? The food is very poor.

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Review of

Coundon Manor

from Rosalyn J (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff care, clean, tidy, you can visit any time, any question can be asked, you're made to feel like part of family, they have high standards. I know my mum is being looked after and is having the best care possible. Better, 100%, than hospital.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review, we always welcome feedback as this helps us to continue to improve the service we provide. I will cascade this to the staff team.


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Review of

Coundon Manor

from Peter G (Son of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mother's stay at Coundon Manor, she was treated with great care and dignity by all the care home and nursing staff - up to the point of her passing away.
I cannot speak highly enough of both the management and nursing staff at Coundon Manor.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review; it is always nice to receive feedback, and I will cascade this to the staff team.


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Review of

Silver Birches

from Susan H (Friend of Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered the building, it had a warm, friendly feeling and smelled nice. The staff were so friendly. On seeing our dear friend, I was over the moon; her room was so lovely and cosy; she was sitting waiting for us, looking so fresh, clean and happy. We are so pleased with this place; I would
not hesitate if I had to put my family members here.
The walls have been painted by an artist country scenes etc, amazing. We had a lovely visit with a nice cup of coffee.
Many thanks for looking after our dear friends so well.

Reply from Kath Henness, Registered Manager at Silver Birches

This is such lovely feedback to receive, thank you. So much effort has been made in improving the aesthetic appearance of Silver Birches over the past few months, and we are so pleased that our customers and their families are enjoying the benefits this affords. The sentiment that we work in our customer's homes is so poignant to us and drives us to ensure that our residents have a home-from-home experience during their stay at Silver Birches. Our own activities co-ordinator is the artist responsible for the décor on the first floor, and she has certainly done an exemplary job in creating some wonderful scenes for our customers to enjoy. I shall ensure that this positive feedback is shared with the whole team. Thank you.


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Review of

Coundon Manor

from Sue S (Daughter of Resident) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from hospital to Coundon Manor. The welcome she received was so warm. The nurses all gave exceptional care to Mum. They treated her with dignity and offered great support to us all when Mum passed. We cannot thank you enough for the tender care, professionalism and warmth offered
to Mum and us, her family. Sincere thanks to all the staff.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your feedback. I will cascade this to the staff team.


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Review of

Coundon Manor

from Tim B (Son-in-law of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law did not know a lot of the time she was in a care home, but I always felt she was treated with dignity and respect at all times by the staff at Coundon Manor. She was in pain, but we knew the staff would meet her needs for relief in a speedy manner. PS, the room she stayed in, the bathroom
door could do with a coat of paint.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your positive feedback in your review; this will be cascaded to the staff team. We acknowledge the comment regarding the bathroom door, and we are currently in the process of upgrading the decor in bedrooms and ensuites.


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Review of

Coundon Manor

from K L (Daughter of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Coundon Manor in January 2023 and I have been pleased throughout with the care and compassion she has received. The staff from cleaning, hostesses, nurses, care assistants, maintenance, reception and management are all warm and friendly.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review. It is always nice to receive positive comments and I will cascade this to the staff team.


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Review of

Coundon Manor

from D W (Son of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very understanding and patient with Dad.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your review. I will cascade this to the staff team.


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Review of

Coundon Manor

from L A (Daughter of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live in abroad I need to know my mum is left in good hands and cared for well. I have nothing but praise for the staff at Coundon Manor, they take good care of my mum and when I visit I'm always treated kindly and made to feel welcome. I'm of course sad when I have to leave my mum but I know when
I do leave her she's in good hands and that gives me peace of mind. All staff are stars!

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your lovely review. I will cascade this to the staff team


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Review of

Coundon Manor

from Lynnette W (Daughter of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home highly enough, everyone was so very kind and professional. I always felt that nothing was too much trouble to help Mum’s recovery.
Mum came on leaps and bounds and loved all the activities and mixing with everyone. She always felt very happy and comfortable there.
As
a family we were always made to feel very welcome and any questions, requests or occasional problems Mum may have had were dealt with quickly and respectfully resolved.
Mum is now back in her own home again, which is amazing!
My heartfelt thanks and gratitude to each and every one of you.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your complimentary review. I will cascade this to the staff team.


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Review of

Coundon Manor

from L S (Daughter of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The best thing about Coundon Manor is the carers and nurses. All are so kind and lovely to Mum and our family. The care is excellent. Lots of activities so Mum is kept happy. General well-being is better since moving in. Downside it has recently been sold, not seen the new owners. Fear the takeover
may have a bad impact, already have cut the food budget. Rooms are a little tired but the cleaning staff are ever-present.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review, we always appreciate the positive feedback and this will be cascaded to the staff team.
I would like to reassure you that budgets for the catering department have remained consistent and there has been no interruption to the supply of products.
We have also arranged a meeting for families to meet the new providers.


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Review of

Coundon Manor

from Sandra G (Daughter of Resident) published on 23 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and welcoming. My mother received excellent care during her stay and was very happy there. I would highly recommend Coundon Manor as a care home to stay both for short-term and long-term care.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review and I will cascade this to the staff team.


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Review of

Coundon Manor

from Susan P (Daughter of Resident) published on 25 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find Coundon Manor Care Home very good for my mum, the carers have a lot to put up with my mum as she has dementia. The nurses are really nice and look after my mum the best they can. We have no regrets about putting my mum in here. The only thing we wish is that my mum would mix with other residents
but she has chosen to stay in bed because of her mobility.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for taking the time to leave us a review, Susan. We are glad you are pleased with the care provided to your mum here at the home and that you speak highly of our care team. Our aim here at Coundon Manor is always to ensure our residents are as independent, comfortable and happy as possible within our home and we will continue to strive to provide the best possible support to your mum.


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Review of

Coundon Manor

from Lynda L (Daughter of Resident) published on 7 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful.
Activity coordinators are enthusiastic and dedicated.
Nurses floor, again are dedicated - "vocation" nurses.
We appreciated the resident meeting and felt very reassured. We know, as many nursing homes, Coundon Manor Care Home has had a difficult time recruiting staff
but we felt optimism!
Only a problem sometimes getting into the home as no one is on reception at the weekend - Saturdays/Sundays.

Reply from Manjit Bram, Registered Manager at Coundon Manor

Thank you for taking the time to leave us a review, Lynda. We are so pleased that you have had a positive experience here at Coundon Manor. Please be assured that your kind comments will be passed along to the rest of our support team here at the home.


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