Aria Care in Berkshire | 1 Care Home

Review of
Dormy House
from R B (Husband of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

I wish on behalf of my wife who has been a resident in Dormy House for just over 3 years. She is very settled and being bedbound is very well cared for. Everything in Dormy House has improved significantly and continues to do so since the takeover of Aria Care.

Reply from Nicole Howarth, Home Manager at Dormy House

Thank you for your lovely comments. We're delighted to hear that your wife is settled and receiving such great care at Dormy House. It's great to know that you've noticed the improvements. I will pass on your kind comments to the whole team.

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Review of
Dormy House
from Andrew P (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Attention to detail that surpasses all expectations. My mum was taken ill at home and suddenly became incapacitated, therefore she needed to moved to a care home with her husband who she was looking after. The staff at Dormy House attended to every need with compassion and care. They frequently communicated

with our family with awesome ideas that made what was a frightening situation for my mum to one of comfort and peace. Thank you to everyone at Dormy House, you are wonderful. Don't forget the Chef, great grub!

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your mum is receiving such great care at Dormy House. The care and services we deliver as a team to our residents are extremely important to us, so we're delighted to hear that you and your family feel supported. I will pass on your kind comments to the whole team.

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Review of
Dormy House
from I M (Mother of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Since mum was transferred from hospital to Dormy House, she has changed her lonely life on her own to meeting other residents. It's going to take time to come out of her shell. What I can see so far the staff have been kind to her and very helpful, meeting her day-to-day needs. Keep it up, Dormy House.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely feedback. We're so glad to see that mum is starting to meet other residents and settle in. We understand it takes time to adjust, and we're here to support her every step of the way. It's great to know that our team have been kind and helpful in meeting her needs. We'll keep doing our best to make sure she feels comfortable and cared for. Thanks again for your kind words!

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Review of
Dormy House
from P L (Wife of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with my husband being at Dormy House. He has settled in very well after a couple of week. Everybody is very friendly. When I leave my husband there I feel content knowing they are looking after him and that means everything to me. The management inform us of what is going on.

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your husband is receiving such great care and feels settled at Dormy House. It's wonderful to know that our team's care has given you peace of mind. I will pass on your kind comments to the whole team.

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Review of
Dormy House
from J C (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has now been at Dormy House for a few weeks and has settled really well. The staff are brilliant and take such good care of my mum. Everyone is so friendly and the manager and receptionist are always there to help if needed. All the staff are happy and smiling which makes a big difference.

I could not praise this home enough.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely comments. We're happy to hear that your mother is receiving such great care at Dormy House and that you feel supported by our team. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Dormy House
from J P (Wife of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

How does one begin to experience Valentines Day with a partner who is living in a nursing home? With real love, care, and attention to detail, the Dormy House Team helped to create a happy Valentine's Day lunch for myself and my husband.
The Team seemed to sensitively understand that it was a very

different experience for me than what we had shared together previously. The Dormy House Team are proactive in their care for residents and not simply reactive! Every staff member seems to naturally offer support to residents and relatives. Even although they are busy with routine tasks. Their care and understanding are such a huge comfort to me on this difficult journey. Thank you Dormy House Team for everything you do.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your positive review. We're delighted to hear that you were able to enjoy Valentine's Day with your husband. The team at Dormy House works hard to ensure that residents and their loved ones can spend these special moments together. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Dormy House
from C T (Friend of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

The House is in very pleasant surrounding - semi rural. Plenty of car parking. Secure entrance leading into a reception area. No unpleasant smells. Pleasant decor. The staff are very pleasant and helpful to visitors and residents alike endeavouring to make everyone comfortable. The rooms are clean and

pleasant. There were a variety of activities on offer. There was plenty of drinks and snacks on offer. The dining room was well presented there were choices on the menu and the food looked appealing.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your kind words and recognition of the team at Dormy House. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Dormy House
from Kate K (Granddaughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Made us feel very welcome. Biscuits and games provided for the children. The staff were lovely today.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your lovely review. We're so glad to hear you felt welcome at Dormy House, your family are a joy to host and we hope the little ones enjoyed the visit too! Our team will be very happy to hear your feedback.

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Review of
Dormy House
from Michelle W (Daughter of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I am extremely happy with Dormy House.The attention to detail is very good. All the staff are caring and friendly. The management team work well with their staff and implement any changes promptly.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your kind words, we really appreciate your recognition of our team's caring and friendly approach as well as the attention to detail that they work so hard to achieve. Our team will be delighted to hear your lovely comments!

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Review of
Dormy House
from Steven K (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Total transformation to the home since the new company took over. The staff and managers are so lovely and treat my mother with dignity and show genuine concern and care for her. I would not have her stay in any other care home as Dormy is the best.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your wonderful feedback, we're so glad you're pleased with the many changes we've made at Dormy House! We really appreciate your lovely praise of our team and the care and respect they show to our residents, they work very hard to provide the high standard of care our residents deserve so your kind words mean a lot! We're delighted that your mother is happy living here and absolutely privileged that she is part of our community!

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Review of
Dormy House
from Sue M (Daughter-in-law of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

This is an amazing care home. Super clean. The staff are excellent. The food looks fantastic. A big effort has been made to run the care home. I hope to end up here. The staff are fantastic. Residents all look clean and cared for and I definitely would not move my mother-in-law anywhere else. The care

home is fantastic it is like a hotel.

Reply from Home Manager, Home Manager at Dormy House

Thank you we really appreciate your thoughtful review. We're so pleased to hear that you've had such a positive experience at Dormy House and noticed the effort we put into maintaining a high standard of care and cleanliness as well as the delicious food our hospitality team serves. Your trust in us means the world to us and we will continue to work hard to provide the best possible care for your mother-in-law! Thanks again for sharing such fantastic feedback with us.

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Review of
Dormy House
from R R (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother came to Dormy House for 2 weeks respite. She was looked after very well and though the staff were universally very kind and attentive. Her room was large, comfortable and spotless. It took a good week for her to adjust to life in a care home and the staff make great efforts to make her feel

welcome. Many thanks.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your review, we're thrilled to hear that your mother enjoyed her stay at Dormy House and our team's kindness and attentiveness left a lasting impression with her. We know it can be difficult for residents to adjust to life in a care home, even during a short stay, but we hope we made her experience as comfortable and enjoyable as possible. She will always be welcome in our community as will your family! Thank you again for your kind words.

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Review of
Dormy House
from G C (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful care home with amazing, caring and loving nurses and staff. The home has been recently renovated and has a lovely large conservatory. The food is excellent with a very varied menu. The activities and entertainment are first class. Excellent care home all round!

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to share such fantastic feedback with us, we're so happy to hear that our lovely team have made such a great impression! We appreciate your praise of our activities and entertainment as well as our tasty food - our wellbeing team and hospitality team both work very hard and will be grateful for your wonderful feedback. We're also glad you like the renovations - we're very proud of our lovely new look!

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Review of
Dormy House
from G T (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Good facilities, friendly staff and first-class nurses.

Reply from Carmela Magbitang, Home Manager at Dormy House

Many thanks for your positive review. Your wonderful comments have been passed on to the team at Dormy House who will be delighted to hear your feedback.

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Review of
Dormy House
from S D (Son of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

Dad has been at Dormy House for 18 months and the experience has been very good. Dad's room is lovely and has all he needs.
The staff are very attentive and have built a great relationship with Dad.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely comments, it's a pleasure having Dad at Dormy House!

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Review of
Dormy House
from Adrian H (Stepson of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

My stepmom's husband, my father, passed away during July. It was a difficult time to inform our stepmom who has vascular dementia. The care home ensured our stepmom was kept safe and secure and ensured her welfare was maintained at this difficult time.

Reply from Home Manager, Home Manager at Dormy House

We are so sorry for your loss, and we hope we can help to make things a little easier for your family during this difficult time. We really appreciate you sharing your feedback.

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Review of
Dormy House
from Nicole L (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

My mum is looked after really well, they are meeting all her complex needs. She is very happy living at Dormy House. I feel they have improved the home in all areas. I've recently recommended the home to others who are looking for places for their loved ones.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your review, we're delighted that Mum is happy at Dormy House! Our team really appreciate your feedback and recommendations.

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Review of
Dormy House
from M B (Brother of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Since my brother was accepted and arrived at Dormy House everything that the staff and senior managers did for him was brilliant. Although his stay was relatively short the care and conduct gave me the satisfaction that I knew he was in good hands. The facilities were as good as the care.

Reply from Home Manager, Home Manager at Dormy House

Thank you so much for your review, we're so glad you felt assured that your brother was in good hands, we hope he enjoyed his stay as much as we enjoyed having him here at Dormy House!

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Review of
Dormy House
from H T (Daughter of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

Today has been a wonderful example of the huge improvement that has been made over the past few months. What a fabulous Carers Day showing the hard work and dedication of the management and staff to the residents and relatives. They have always been dedicated staff here but with the support of great

managers and head nurses now, all the staff feel supported. Communication with relatives is really good and I feel very comforted that my dad is so well cared for.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your feedback, our team will be delighted to hear your comments. We work very hard at Dormy House to deliver high standards of quality care and the feedback of our residents and their relatives is extremely important to us.

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Review of
Dormy House
from A B (Daughter of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff really care about the resident's well-being and are very supportive. They constantly keep me up to date on my father's progress and report any issues with his health. The environment is really lovely and welcoming the home looks great following the recent refurbishment.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your feedback, we aim to deliver high standards of quality care at all times, and this includes regular communication with the families, so it's lovely to hear we are achieving this at Dormy House and will pass on all your comments to the team. Thank you.

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Care Home Owned by Aria Care in Berkshire

Aria Care Locations in Berkshire (1)

Aria Care Reviews in Berkshire (85)

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Awards / Recognitions (1)

Winner of the Large Care Home Group award at the 2023 National Care Awards

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