Aria Care in Derbyshire | 1 Care Home

Review of
Mount Pleasant Care Home
from Kerry R (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

All management and staff at the care home are very polite friendly and professional. I can visit my father whenever I want but I avoid mealtimes as I want my dad to socialise with his friends. My dad always looks very clean and cared for and I know by looking at him his clothes are washed and clean.

The residents have a constant supply of drink and snacks and their meals always look very healthy and well-balanced. I'm extremely happy with the care my dad receives from the home.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you so much for your fantastic feedback, we're delighted that you feel your dad is receiving the care and attention he deserves and we're so happy to see him enjoying socialising with his friends! We appreciate your kind comments about the high standards of cleanliness, comfort, health and nutrition for our residents. Our team work very hard to maintain these standards and it's heartening to hear that you notice this in your dad's appearance. We will pass on your lovely feedback to the team!

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Review of
Mount Pleasant Care Home
from E L (Granddaughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Outstanding care home who go above and beyond for our grandad. Nothing is to much and they are just FANTASTIC.
Grandad always looks so presentable, clean, happy and well fed. Always a carer on hand to help if he needs to sit down. Brilliant all round.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

What a wonderful review, thank you so much! Your grandad is an absolute joy to spend time with and it's our team's privilege to care for him. Your lovely words and recognition of our dedication mean the world to us - our team works so hard to provide the care residents deserve and we're delighted that this shows in your grandad's wellbeing and contentment! We'll pass on your feedback to our team - it's going to put smiles on a lot of faces!

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Review of
Mount Pleasant Care Home
from Ann H (Wife of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

All of the staff are very pleasant, use the person's name at all times. The staff try to engage with the person to either chat or join in activities. Rooms are clean and tidy. We were able to personalise the room with pictures which made it more homely. When my husband fell ill there were full notes

explaining all actions taken, including offering food and/or drinks and whether they were accepted.

Reply from Home Manager, - at Mount Pleasant Care Home

Thank you for your feedback, we strive for personalised-centred care for all our lovely residents, so it is wonderful to hear we are achieving this at Mount Pleasant. Your feedback will be passed on to the team, thank you again for your review.

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Review of
Mount Pleasant Care Home
from L R (Niece of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

My auntie is in the home and loves living at Mount. Pleasant. The staff, food, activities and everything is first-class.

Reply from Nikki Kelly, Home Manager at Mount Pleasant Care Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review of
Mount Pleasant Care Home
from S L (Daughter of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

My mom moved into Mount Pleasant approximately 6 weeks ago and from the start the staff have been polite and helpful to mom. She has vascular dementia and a rare illness that affects her mobility, spacial awareness and her ability to hold items steadily. She’s still going through a period of settling

in but the manager is working with us to find out how she can help. I love that the home has daily activities, a fabulous activities programme and the residents are actively encouraged to participate.
I am comforted by the fact that the manager actively asks me regularly if I have any concerns. That openness is great.
Where there have been concerns, as there is with anyone moving to a new environment, they have been addressed and dealt with.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, manager, team and activities at Mount Pleasant. Your feedback will be shared with the team.

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Review of
Mount Pleasant Care Home
from Gillian C (Relative of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

Well on arrival I didn't know what to expect, shocked was my first thought and going into the resident's room my jaw dropped to the floor. It was extremely dirty. I walked into the en-suite and thought oh my days. I proceeded to clean it myself, the person I was visiting was just lying on the bed, and

her sandwiches which obviously was her tea were just left on the side. As this resident in my eyes should be assisted fed was just left to her own devices. Her personal hygiene was very poor and was in desperate need of a bath, the wooden flooring was absolutely filthy. Her bed was so old and as I sat on it was very uncomfortable. I have grave concerns over the care of this individual who is a paying relative. My rating would be 0 if that choice was available.

Reply from Home Manager at Mount Pleasant Care Home

We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.

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Review of
Mount Pleasant Care Home
from Tim C (Son of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Mount Pleasant Care Home gives an excellent standard of care. Staff are always on hand to help and are always friendly. The care of residents is excellent. All individual needs of residents are met. Nothing is too much trouble.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and for your kind words about our home and the team at Mount Pleasant. It is lovely to hear your positive feedback on behalf of your father. Your comments will be shared with the whole team.

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Review of
Mount Pleasant Care Home
from A C (Son of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

My overall opinion of MPCH is very good, the staff are wonderful and very helpful and nothing is too much trouble for them. Everybody is very polite and professional, my only concerns are as follows:
1) I would like to see my mum in a more comfortable chair instead of being in a wheelchair when I visit

- she won't say that she is uncomfortable but I know she is.
2) My mum would love to have her hair done more often.
3) There is always an alarm sounding - why can't it be silenced more often?

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and for all your comments which have been shared with the team at Mount Pleasant. We value all feedback to enable us to continuously improve.

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Review of
Mount Pleasant Care Home
from S S (Daughter of Resident) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience

Moved Mum into the home in October and she settled within two weeks, mainly I think due to the very friendly atmosphere in the home. Encouragement to join in and chatter with people was a huge part of this and currently, I am delighted with the place.

Reply from Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us a review and it is wonderful to hear that your mum has settled in at Mount Pleasant and is enjoying getting involved in daily life. Your feedback will be shared with the team.

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Review of
Mount Pleasant Care Home
from Tina D (Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

I find the staff very pleasant and I find that nothing is too much trouble! The food is catered for my needs and my clothes are washed and put away for me. My room is outstanding and even the TV is fixed as soon as you say and that can be said for most things. Very good reception on arrival.

Reply from Home Manager at Mount Pleasant Care Home

Thank you, Tina, for taking the time to leave us a review, we are pleased to hear that you are settling in at Mount Pleasant and are happy with your room and food being served. Your feedback will be shared with the team.

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Review of
Mount Pleasant Care Home
from Carol S (Daughter of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

My mum's been in the care home for a few weeks, she settled in straight away. The staff are amazing with her. We are really happy they put themselves out. They do lots of activities which are really good. The care home is enjoyable to visit at any time.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Carol, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum has settled so well and is enjoying the activities available at Mount Pleasant. I will pass on your kind comments to the whole team.

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Review of
Mount Pleasant Care Home
from S S (Friend of Resident) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

I have my dear friend in this home since November 2022. The carers as well as the manager are very kind and caring. They look after my friend very well and respond to any emergency if it comes. The food is very good and they take the residents for outings.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for taking the time to share your positive experience with Mount Pleasant - it is brilliant to hear that our food and outings are enjoyed! Both of which are very important for maintaining physical and mental well-being. Your comments will be passed on to the team.

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Review of
Mount Pleasant Care Home
from Tracy H (Daughter-in-law of Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience

My mother in law has Vascular dementia and Moderate Alzheimer’s and has been struggling at home especially at night becoming agitated and upset thinking people are breaking in. The care company were not providing her with the care she needed. My husband and I were very worried and quite stressed with

the situation. The manager of Mount Pleasant Care Home was absolutely amazing and supported her and us before and during her first week's respite in February, which enabled my husband and I to go on holiday. She was so warmly welcomed and she absolutely loved her time in the home. It was wonderful to see her laughing and socialising she actually got her sparkle back, amazing. When she returned home she really struggled and over the following two weeks, she became more agitated and upset resulting in several calls to social care, the police and ambulance service. She is now living full time at Mount Pleasant where she is happy and safe. Thanks so much to the manager and her amazing team.

Reply from Home Manager at Mount Pleasant Care Home

Thank you for sharing your experience with Mount Pleasant, Tracy. It's heartening to hear that we are able to provide such excellent care and support to your mother-in-law, particularly during her first week's respite and then able to welcome her into full time care with us. It's important for those with dementia to be in an environment where they feel comfortable and cared for and it sounds like Mount Pleasant has provided that for your mother-in-law. Thank you again for sharing your positive experience. Your comments have been passed to the team.

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Review of
Mount Pleasant Care Home
from Alison W (Daughter of Resident) published on 28 December 2022

Submitted via Postal Card • Report

Overall Experience

Dad is well cared for and fed well. The staff are always cheerful, helpful and friendly. Dad is settling in well and is encouraged to participate in activities. Dad is allowed to chill and take his time getting up and dressed, help is available but independence is encouraged, no rigid routines, so more

homely. As his daughter, I am always treated with respect and friendliness by all staff.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you, Alison. We are so pleased to read your wonderful comments about the care your dad receives; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.

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Review of
Mount Pleasant Care Home
from N H (Daughter of Resident) published on 12 December 2022

Submitted via Website • Report

Overall Experience

After several years of border closures, I was able to visit my mother at Mount Pleasant - the staff greeted me so warmly and made sure I was fully prepared for our reunion as her dementia has progressed. Mum's room is homely and airy with special considerations given for her continuing comfort and well-being

as an elderly and frail lady - all the staff were so kind and respectful towards her and made sure all her needs were met - she looked so clean comfortable and peaceful - the dedicated carers always ensured she was well nourished engaged her in conversation and treated her with dignity. Everyone works so well as a team together to bring love light and laughter to the residents.
Special mentions to the activities coordinator for well-devised and individualised sensory care and the manager who runs Mount Pleasant efficiently across all the aspects of health care - she went out of her way to make sure my time with Mum was effortless and easy to arrange - thank you!

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you for leaving us your heart-felt comments, I am so pleased we were able to create the right environment for your reunion, we work very hard to deliver person-centred care for our residents. Our staff at Mount Pleasant will be thrilled to hear of your review and kind words.

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Review of
Mount Pleasant Care Home
from Julia D (Daughter of Resident) published on 30 November 2022

Submitted via Postal Card • Report

Overall Experience

My dad has been in the home for several months now and the care that he has received has been second to none. The home is so professional and have supported the family from day one. When Dad arrived at the home, he was unable to walk and through support and dedication, he is now walking again. Cannot

thank the home enough. Dad is very happy and settled. Many thanks.

Reply from Home Manager, Home Manager at Mount Pleasant Care Home

Thank you very much for your kind words, Julia. Nothing will stop us from delivering outstanding care for our residents at Mount Pleasant. Your dad has been brilliant - we will provide him with person-centred care for as long as he is with us. The team join me in thanking you for your positive comments.

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Review of
Mount Pleasant Care Home
from John G (Resident) published on 24 November 2022

Submitted via Postal Card • Report

Overall Experience

Lovely food and staff who take me fishing and to the sump.
I like to go out with activities and enjoy the entertainers when they come in to the home.
I would like a minibus so I can go on more trips out.

Reply from Home Manager at Mount Pleasant Care Home

We would like to thank you for your words of kindness John, which are very much appreciated. All comments will be passed on to the team and feedback noted. Thank you again for the review.

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Review of
Mount Pleasant Care Home
from Deirdre H (Daughter of Resident) published on 23 November 2022

Submitted via Postal Card • Report

Overall Experience

Care in a care home has been so difficult in recent years, but Mount Pleasant have put residents first throughout, acting professionally but most importantly with care and great kindness. We are confident that they know Mum and look after her well and do their best to keep her safe and well.

Reply from Home Manager at Mount Pleasant Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that Mum is receiving such great care at Mount Pleasant and the family are confident that she is well looked-after - we strive for person-centred care for all our lovely residents. I will pass on your kind comments to the whole team.

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Review of
Mount Pleasant Care Home
from M B (Daughter of Resident) published on 11 January 2022

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care, kindness and generosity shown to my mum who is a resident. She suffers from dementia and is treated with respect and patience. The home is well run. The staff are dedicated and professional. Special mention for the activities lady who puts so much time and effort

into the activities in the home.

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Review of
Mount Pleasant Care Home
from Paul K (Son of Resident) published on 24 August 2021

Submitted via Postal Card • Report

Overall Experience

My mum is well looked after by good carers.
Mum's very happy.

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