Aria Care in East Sussex | 3 Care Homes

Review of
Southlands Place
from Liz S (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mother stayed at Southlands as a respite resident for a couple of weeks and had a warm and friendly welcome, settling in very quickly. This has helped us to make a decision to change this to permanent residency. We have nothing but praise for the staff who are approachable and friendly but also importantly

very experienced and efficient. My mother has really enjoyed the activities she has joined in with during this time. Southlands does not have the institutional feel (or smell) that so many homes seem to have and visitors are always welcome.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review. We're delighted that your mother felt comfortable with us during her respite stay and that she's now part of the Southlands Place family. Providing excellent care and service to our residents and their loved ones is a top priority for us, so your feedback truly means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Heffle Court
from C M (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough of the manager at Heffle Court! My beloved manor had a financial situation arise and the manager built a case and fought very hard for her when nobody else would.
My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you

couldn't ask for more.

Reply from Heffle Court, Home Manager at Heffle Court

Thank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from S M (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My father was hospitalised in 2022 with sepsis and pneumonia. On discharge, his old care home did not meet his needs and he was transferred to Southlands Place in August 2022 since that date he has thrived.
The care he receives is excellent on both the domestic and the medical side.
He is known to

both care and management staff. He is treated with kindness and respect. His physical needs are met promptly and professionally and staff attempt to engage with him frequently each day despite his dementia and deafness.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your father is happy at Southlands Place and that both his physical and emotional needs are being met with the level of care, respect, and kindness we strive to provide every day. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from K H (Resident) assisted by family/friend published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Comfortable, and satisfied with care received.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review, Kath! We're delighted to hear that you're happy with the care you're receiving at Southlands Place. Your feedback will be shared with the team.

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Review of
Southlands Place
from D M (Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent-home from home.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're happy and consider Southlands Place as a home away from home. I will pass on your kind comments to the whole team.

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Review of
Heffle Court
from Angela P (Wife of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has settled really well and always is relaxed when I visit. All the staff are very attentive and very caring. The food is amazing. I like the fact that most people spend their time in the communal area and are content.

Reply from Home Manager, Home Manager at Heffle Court

Many thanks for your positive review. We're delighted to hear that your husband has settled in well and is receiving such great care at Heffle Court. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from L M (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

The management team and all staff were warm, welcoming and at all times professional. At all times they had my dad's best interests in mind and made the move into care extremely easy.
I can definitely recommend Southlands care home

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father received such great care at Southlands Place and that we made his transition into care a smooth and positive experience. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from Jenny M (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum move to Southlands she has been very happy. Its lovely that we can visit at any time and are always made very welcome.
Mum is looked after so well by all the lovely staff. She enjoys all the food and she has a lovely room.
The entertainment is fantastic.
The home is first class and

well managed. A+++.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Many thanks for your positive review. We're happy to hear that your mum is receiving such great care at Southlands Place and is happy with her room, the food, and the entertainment. I will pass on your kind comments to the whole team, who will be delighted to hear your feedback.

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Review of
Southlands Place
from Sylvia S (Friend of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been to a lot of fan days and events and have found that the staff and building to be excellent. I am a friend of a resident here and it doesn't matter what time of day you visit you have a lovely welcome.
The staff are all friendly and the building is very well equipped.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your experiences at Southlands Place have been so positive. I will pass on your kind comments to the whole team.

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Review of
Heffle Court
from D D (Son of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.

The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.

Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review of
Heffle Court
from L C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

A very happy and caring home.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Heffle Court
from R C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had

any problems and built up very good friendships with staff.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.

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Review of
Southlands Place
from H F (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Enjoyed the Valentine quiz and the atmosphere in this lovely care home. The staff is very welcoming and looks after you very well.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you enjoyed the Valentine's Day quiz and that you felt welcomed by the team at Southlands Place. I will pass on your kind comments to the whole team.

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Review of
Claydon House
from K B (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

A very responsive, caring and safe environment. Encouraged my mother to be as active as she could be during her recovery from fractures. Staff always friendly and cheerful and took time to get to know Mum and family. Managers were also extremely flexible and helpful about arranging respite spells

in emergencies:

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Review of
Claydon House
from S Y (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

All members of staff go beyond all expectations.
Everyone is so kind and helpful.
It is a wonderful care home to live in.

Reply from Home Manager, Home Manager at Claydon House

Thank you, for your kind words and recognition of the team at Claydon House. The team works hard to deliver high standards of quality care at all times, so your feedback truly means a lot to us. I will pass on your kind comments to the whole team.

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Review of
Southlands Place
from J C (Husband of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

This care home is very well organised, with very obliging and helpful management and staff.
Activities and entertainment were arranged and enjoyed by my wife and me. I would recommend this care home for anyone looking for peace of mind, that your loved one is being treated with the best possible care

and kindness.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that your wife is receiving such great care at Southlands Place. Providing peace of mind and excellent care is our priority, and it's great to know we've met your expectations. I will pass your kind comments on to the team who will be delighted to hear your feedback.

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Review of
Claydon House
from Alison S (Niece of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is very cosy, lovely main rooms, the room my auntie is in could do with a make over. The staff are lovely friendly and welcoming. I have answered as best as I can to the ratings but I don't know all the details of some.

Reply from Home Manager, Home Manager at Claydon House

Thank you for taking the time to leave a review, Alison. I'm delighted to hear that you're happy with the home and that the staff at Claydon House have made a positive impression. We appreciate your suggestion regarding your auntie's room, we're always looking for ways to improve the home for our residents, so we will definitely look into this. I will pass on your kind comments to the whole team.

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Review of
Claydon House
from R G (Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent. Care staff were first class.

Reply from Vanessa Redford, Home Manager at Claydon House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you received such great care and enjoyed your stay with us. Your feedback will be shared with the team.

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Review of
Southlands Place
from S H (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

We had our 3-year-old grandson and his mum come over for the day and he was very excited to go and see the 'Christmas Grotto' and take part in the Christmas craft fair. It did not disappoint! The activities girls have done a fantastic job and are to be congratulated. Since my father-in-law has been

in the home, they have organised daily activities and a monthly theme.
They are worth their weight in gold.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for leaving us such a brilliant review. We're delighted to hear that your father-in-law is receiving great care at Southlands Place and that you all enjoyed our Christmas event. I will pass on your kind comments to the whole team.

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Review of
Claydon House
from A S (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Having had a severe stroke earlier in the year, nothing more could be done at the stroke unit so we needed to find a care home. From the first meeting, we were so impressed with the team and facilities. We had some complications with the admission but the team stepped in and managed this for us. Snice

moving in the change to our mum has been incredible. She has a special chair to allow her some freedom to move around the home and in the short time being there she looks so much better. The staff are amazing, friendly and always greeted with a smile.

Reply from Vanessa Redford, Home Manager at Claydon House

On behalf of the Claydon House team, we would like to thank you for your lovely feedback. We're happy to hear that your mum is receiving such great care and that the team has been able to make a positive difference. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Care Homes Owned by Aria Care in East Sussex

Aria Care Locations in East Sussex (3)

Aria Care Reviews in East Sussex (185)

Southlands Place

Heffle Court

Southlands Place

Southlands Place

Southlands Place

Heffle Court

Southlands Place

Southlands Place

Southlands Place

Heffle Court

Heffle Court

Heffle Court

Southlands Place

Claydon House

Claydon House

Southlands Place

Claydon House

Claydon House

Southlands Place

Claydon House

Awards / Recognitions (2)

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