Aria Care in East Sussex | 3 Care Homes

Review of
Southlands Place
from Jenny M (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum move to Southlands she has been very happy. Its lovely that we can visit at any time and are always made very welcome.
Mum is looked after so well by all the lovely staff. She enjoys all the food and she has a lovely room.
The entertainment is fantastic.
The home is first class and

well managed. A+++.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Many thanks for your positive review. We're happy to hear that your mum is receiving such great care at Southlands Place and is happy with her room, the food, and the entertainment. I will pass on your kind comments to the whole team, who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from Sylvia S (Friend of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been to a lot of fan days and events and have found that the staff and building to be excellent. I am a friend of a resident here and it doesn't matter what time of day you visit you have a lovely welcome.
The staff are all friendly and the building is very well equipped.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your experiences at Southlands Place have been so positive. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from D D (Son of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.

The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.

Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from L C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

A very happy and caring home.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from R C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had

any problems and built up very good friendships with staff.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from H F (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Enjoyed the Valentine quiz and the atmosphere in this lovely care home. The staff is very welcoming and looks after you very well.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you enjoyed the Valentine's Day quiz and that you felt welcomed by the team at Southlands Place. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from K B (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

A very responsive, caring and safe environment. Encouraged my mother to be as active as she could be during her recovery from fractures. Staff always friendly and cheerful and took time to get to know Mum and family. Managers were also extremely flexible and helpful about arranging respite spells

in emergencies:

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from S Y (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

All members of staff go beyond all expectations.
Everyone is so kind and helpful.
It is a wonderful care home to live in.

Reply from Home Manager, Home Manager at Claydon House

Thank you, for your kind words and recognition of the team at Claydon House. The team works hard to deliver high standards of quality care at all times, so your feedback truly means a lot to us. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from J C (Husband of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

This care home is very well organised, with very obliging and helpful management and staff.
Activities and entertainment were arranged and enjoyed by my wife and me. I would recommend this care home for anyone looking for peace of mind, that your loved one is being treated with the best possible care

and kindness.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that your wife is receiving such great care at Southlands Place. Providing peace of mind and excellent care is our priority, and it's great to know we've met your expectations. I will pass your kind comments on to the team who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from Alison S (Niece of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is very cosy, lovely main rooms, the room my auntie is in could do with a make over. The staff are lovely friendly and welcoming. I have answered as best as I can to the ratings but I don't know all the details of some.

Reply from Home Manager, Home Manager at Claydon House

Thank you for taking the time to leave a review, Alison. I'm delighted to hear that you're happy with the home and that the staff at Claydon House have made a positive impression. We appreciate your suggestion regarding your auntie's room, we're always looking for ways to improve the home for our residents, so we will definitely look into this. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from R G (Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent. Care staff were first class.

Reply from Vanessa Redford, Home Manager at Claydon House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you received such great care and enjoyed your stay with us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from S H (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

We had our 3-year-old grandson and his mum come over for the day and he was very excited to go and see the 'Christmas Grotto' and take part in the Christmas craft fair. It did not disappoint! The activities girls have done a fantastic job and are to be congratulated. Since my father-in-law has been

in the home, they have organised daily activities and a monthly theme.
They are worth their weight in gold.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for leaving us such a brilliant review. We're delighted to hear that your father-in-law is receiving great care at Southlands Place and that you all enjoyed our Christmas event. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from A S (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Having had a severe stroke earlier in the year, nothing more could be done at the stroke unit so we needed to find a care home. From the first meeting, we were so impressed with the team and facilities. We had some complications with the admission but the team stepped in and managed this for us. Snice

moving in the change to our mum has been incredible. She has a special chair to allow her some freedom to move around the home and in the short time being there she looks so much better. The staff are amazing, friendly and always greeted with a smile.

Reply from Vanessa Redford, Home Manager at Claydon House

On behalf of the Claydon House team, we would like to thank you for your lovely feedback. We're happy to hear that your mum is receiving such great care and that the team has been able to make a positive difference. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from T U (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Claydon House has brought my mother some peace. Her room is always immaculate and she is well cared for. The greatest asset Claydon House has are the staff. The people caring for my mother are warm, kind, attentive and efficient. My one issue is that they are very overworked. There should be more support

for the staff and they should never have to work alone for periods of time. I think it is an incredibly demanding job and the well being of the carers should be at the forefront because the happier they are the happier the home is. I would recommend Claydon House. It has been a lovely place for my mother to be.

Reply from Vanessa Redford, Home Manager at Claydon House

Thank you for your review. We're happy to hear that your mother is receiving such great care at Claydon House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your feedback is appreciated and will be passed on to the management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from Dylan T (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

I want to express my appreciation for the whole team at Claydon House. My mother and I looked at several nursing homes in and around the region, and we instantly came to the decision that Claydon House felt the most homely not only in terms of the place itself, but, more vitally, with respect to the

staff themselves. They are all attentive, caring, warm and compassionate and treat my mother as an individual rather than a patient. Her room here has become a version of her home beyond Claydon House. This level of respect and attention for who she is as a person is so important for her well-being. I live abroad, but feel reassured that my mother is in such good hands at Claydon House while I'm away. The team here are all doing such important work; I cannot thank you all enough for taking such care of mum.

Reply from Home Manager, Home Manager at Claydon House

Thank you for your lovely comments. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. We're happy to hear that your mother is receiving such great care at Claydon House and will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from Sue B (Great-Niece of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Cannot fault the team at Heffle Court. The overall care, understanding and professionalism are top-class. We approached them when an emergency placement was required and they dropped everything to accommodate my uncle. I wouldn't hesitate to recommend this care home to any of my friends.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review, Sue! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Claydon House
from Lou T (Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

I am delighted that my family and I chose Claydon House as the most suitable nursing home for my needs. Not only situated in a lovely crescent, but a clean and well managed home. We looked at plenty of nursing homes which were frankly grim. The staff here are simply lovely. All of them are friendly,

helpful, kind and east to chat to.

Reply from Home Manager, Home Manager at Claydon House

Thank you so much for your thoughtful review, we're delighted to hear that you're happy living at Claydon House and our team are taking good care of you, it's an absolute pleasure to have you as part of our community! We know how difficult it can be finding a home that suits your needs and offers the high standard of care, facilities and cleanliness that you deserve - we're so pleased that you chose Claydon House and that you're happy with your decision! It's so lovely receiving feedback like this from our residents, particularly your wonderful comments about our kind and helpful care assistants as well as the cleanliness of our home that our domestic team work so hard to maintain. They will be delighted to read your review! Thank you again for taking the time to share your feedback and for your trust in our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from Sarah W (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

We couldn't have found a better place for my mother during the last months of her life. She didn't want to be in a nursing home but the compassion, patience, and care shown by the staff made the transition so much easier and she settled in happily after all! Even when short-staffed she was never forgotten

or left out of activities (even though bedridden) and felt truly part of the 'family'.

Reply from Home Manager, Home Manager at Southlands Place

Thank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the last months of your mother's life as enjoyable and peaceful as possible. We know that it was a difficult transition for her to stay in a nursing home but we're glad she settled in and enjoyed her stay. It was an absolute pleasure having her as part of the Southlands family and she will certainly be missed. Our team will be touched to hear your lovely comments!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from SC (Wife of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in care at Heffle Court for a year now. I can say that I am very pleased with his care. He is always clean and presentable. Treated with respect. Any concerns are addressed straight away. The staff are cheerful and friendly, nothing seems to be too much trouble.
The food also is

very good.
I would highly recommend Heffle Court.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your husband is happy and receiving such great care at Heffle Court. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from Michael T (Son of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

I have always found the care staff very attentive and sensitive to my mother's needs. They are all very caring and compassionate. Keep up the good work and stay cheerful as you are.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your mother is receiving such great care at Southlands Place and will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Aria Care in East Sussex

Aria Care Locations in East Sussex (3)

Aria Care Reviews in East Sussex (179)

Southlands Place

Southlands Place

Heffle Court

Heffle Court

Heffle Court

Southlands Place

Claydon House

Claydon House

Southlands Place

Claydon House

Claydon House

Southlands Place

Claydon House

Claydon House

Claydon House

Heffle Court

Claydon House

Southlands Place

Heffle Court

Southlands Place

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers