Aria Care in Hertfordshire | 1 Care Home

Review of
Riverside Place
from J S (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Our dad was a resident at Riverside Place for 8 months. During his stay we were very happy with the care that he received, and all staff were kind, considerate and responsive to all our requests and to dad's needs. The environment was calm, clean and nicely decorated with a lovely welcoming reception

including the bistro care where many activities take place. The entertainment staff were particularly kind including dad in as many activities as he could manage and the hospitality team arranged a lovely room for us to celebrate dad's birthday including a lovely homemade cake. The nursing team were approachable and compassionate to dad's needs. We would highly recommend this nursing home to anyone who is facing the difficult decision of having to find somewhere for their loved one.

Reply from Adele Peterson, Home Manager at Riverside Place

Thank you so much for your kind words and for sharing your experience at Riverside Place. It means a great deal to us to know that your dad felt well cared for and that you and your family found comfort in the support and kindness of our team. We're especially pleased that you were able to celebrate his birthday in a special way. Your recommendation is appreciated, and we're honoured to have been a part of your dad's journey. Wishing you and your family all the very best.

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Review of
Riverside Place
from Adrian B (Son of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Mum has settled in very well. She's hard to please, but often comments that the staff are lovely and any issues, they phone us straight away. A few months into moving in, she celebrated her 90th birthday at the home. The team provided wonderful food and service, at a reasonable cost, and nothing was

too much trouble (e.g. bringing balloons and decorations in ahead of time). She will "remember it forever". Day-to-day care seems fantastic, and Mum looks and feels better. She's eating well, taking her medications properly, and taking part in activities. She wasn't doing any of these on her own. The rooms are spacious and comfortable. Very happy so far.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to write us such a lovely review, our team prides itself on our ability to provide person-centred care that is as unique as the individuals we care for and we're glad we've been able to help Mum settle in and enjoy her home at Riverside Place. It's fantastic seeing her looking healthier, eating well, and enjoying the many activities our team put on. We're glad she enjoyed her birthday celebration too! Thank you again for sharing this wonderful feedback, our team will be delighted to hear it!

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Review of
Riverside Place
from K A (Niece of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care, friendly staff, good food, and nice environment. My Aunty was well cared for during her 4-week stay in respite care. I was so impressed. We also had a family birthday and utilised their special room for events. It was prepared by a particular staff member who did a brilliant job getting

the room ready.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your auntie received such great care at Riverside Place. We will pass on your kind comments to the whole team.

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Review of
Riverside Place
from G J (Respite Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

Riverside Place was recommended to me first by my hairdresser. From the beginning, it was very welcoming and felt/appeared more like a hotel than a care home. The carers, catering, and hospitality staff are so kind, caring, and "go the extra mile" to help - unfortunately, like everywhere else, they

are understaffed and are not allocated enough time per resident. Luckily, I'm mobile and able to do things for myself but I hoped to get more assistance. Sadly, it's very expensive and I couldn't afford to stay any longer.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We're happy to hear that you found the home welcoming and felt the carers, catering, and hospitality staff were all kind and caring at Riverside Place. We are always looking to learn and improve from any feedback we receive, and we have shared your comments with the team.

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Review of
Riverside Place
from K E (Sister of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been in Riverside Place since 2023. The care she gets is very good and having nurses on hand is great.
The carers are kind and the activities couldn't be better.
The food is good and plentiful. The nurses inform us of any medical issues.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your sister is receiving such great care at Riverside Place and will pass on your kind comments to the whole team.

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Review of
Riverside Place
from Julie T (Daughter of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience

Excellent care home. We chose Riverside in July this year when my Mother required Respite care and are back again as she now is in poor health.
All staff at the home are responsive, empathetic, and professional. Nothing is too much trouble to arrange. The home itself is clean, and luxurious and caters

to all needs.
The vibe is relaxed, friendly, and welcoming. I would certainly recommend the home to anyone whether it's for respite, nursing, or residential care.

Reply from Home Manager, Home Manager at Riverside Place

Many thanks for your positive review. Your wonderful comments have been passed on to the team at Riverside Place who will be delighted to hear your feedback.

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Review of
Riverside Place
from N R (Relative of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent facility and care provided. The staff and in particular, the care home manager are all very professional and compassionate. I have peace of mind that my family member is very well looked after in a safe and welcoming environment. The level of support provided by the care home staff to our

extended family has also been invaluable.

Reply from Joanna Coughlin, Home Manager at Riverside Place

Thank you for your lovely comments, they are greatly appreciated. Ensuring a quality, person-centred service is very important to us. Your feedback will be shared with all team members.

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Review of
Riverside Place
from P S (Husband of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

Do not be fooled by the warm reception on entry and plush surroundings. It's the care and attention to detail that counts via the working staff. Many are excellent but let down by the few who shouldn't be there. The main problem is the lack of communication. For a few the Queen's/BBC English is not

their first language. Therefore it is difficult to understand them and often they do not understand your requests. Also being woken up at 5.30 am each morning was a problem. Although informed not to call it did not get through when there was a change of staff. Bad communications again. Also, response to calls is often either non-existent or a great delay (e.g. 30 mins.) Are there enough staff?
Overall the care home could be first class but let down by a few. First-class payments with third-class service.
If considering Riverside Place, it's okay if the residents are able-bodied and generally care for themselves but be aware of limitations when more help is needed.

Reply from Home Manager, Home Manager at Riverside Place

Dear P S, We pride ourselves on the resident experience and apologise that on this occasion it fell short of the usual positive feedback we receive. We understand you have been in direct conversation with the home manager and have now resolved this matter.

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Review of
Riverside Place
from J C (Daughter of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience

The hospitality team prepared a private dining room for us to celebrate Mum's birthday and provided all drinks and a lovely birthday cake. Nothing was too much trouble to make the day go well. Mum really enjoyed her day! Thanks so much to the team for helping to make a memorable occasion for our family.

Reply from Home Manager, Home Manager at Riverside Place

We're so glad that Mum enjoyed her birthday celebration! Thank you for taking the time to show your appreciation to our team, it means a lot to us.

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Review of
Riverside Place
from Karen C (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

Take care when placing your relatives. Our mother was placed at Riverside for one week of respite care. The reports of her stay were glowing from the Managers and staff. We were told if she wanted a permanent place there they would accommodate her. We were told how easy she was to care for etc. It has

since transpired that they have refused her a place as she is too loud due to her deafness. They knew this from her assessment and we explained that she had lost her hearing aids, and we would be getting replacements. To discriminate against an elderly person in this way is shocking. So long as they sit and are quiet they will be fine! In the words of the Managers at Riverside, 'You have to understand that they could not afford to get any complaints' We retract our previous review of 21 June as it is obvious that they do not mind taking your money and will push you for a good review, but that's where the 'care' ends. We have lodged a formal complaint with Aria.

Reply from Home Manager, Home Manager at Riverside Place

Dear Karen, we pride ourselves on the resident experience and are sorry that you were unhappy with aspects of your mother's care. We understand that your complaint is being dealt with in line with our policy and the home will be in contact.

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Review of
Riverside Place
from Jean W (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

From the moment we stepped into Riverside, we felt it to be homely and we knew it was the right place for our mum. Initially Mum went for respite care, which has now turned into permanent residency! She feels safe and we are thankful to the staff who are caring for her - it's not just a job for them

- they genuinely care. Staff come to find Mum so that she doesn't miss out on the activities whilst respecting her space if she wants to sit quietly in her room.
We have seen our mum come to life since being at Riverside, enjoying the company, the activities and the food!
Up to this point Mum had lived in a flat and was unable to get out on her own so really enjoys the benefit of being able to walk out into the garden, sitting for hours (weather permitting) in the garden and enjoying the fresh air.
Riverside is a safe place for Mum to be and we are thankful to all the team for making this transition for Mum and for us as comfortable as possible.

Reply from Home Manager, Home Manager at Riverside Place

Thank you so much for taking the time to give such wonderful feedback, Jean, our team at Riverside Place really appreciate it. We're thrilled to see Mum settling in and enjoying herself in her new home, and we're so glad that you feel assured in her care, comfort and overall happiness!

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Review of
Riverside Place
from D G (Daughter of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

All members of staff at Riverside put the care into caring. From walking through the entrance doors until you leave there is a warm, homely environment. This gives me peace of mind that my mother is 'at home' in her new home.

Reply from Home Manager, Home Manager at Riverside Place

It's wonderful to hear that your mother feels at home at Riverside Place and you have peace of mind about her care. Our team really appreciate your feedback, thank you!

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Review of
Riverside Place
from Jayne D (Wife of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

My husband was transferred to Riverside Place from hospital for palliative care.
The decision was taken out of my hands as my husband needs 24-hour care, I was apprehensive, however, I now know that I should not have worried. Since being in Riverside Place he has been treated with nothing but care

and dignity, kindness has been shown to the whole family at a very difficult time for us all.
The home is warm and welcoming throughout the building, the staff are all amazing, each and every one of them.

Reply from Christine Daley, Home Manager at Riverside Place

Thank you for your review and positive comments about our home and staff, who work hard to deliver high standards of quality care from the heart at all times, so it is lovely to hear this is valued and gives peace of mind to families. Your great comments will be passed to the team who will be delighted to hear your feedback. Thank you again.

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Review of
Riverside Place
from Marion C (Friend of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

Always a warm welcome from the receptionist. The design of the home makes the place feel just like a home, warm and welcoming. The Bistro area at the entrance is excellent. The dining area looks like an expensive restaurant. Love the photos on the walls. Carers/nurses always seem efficient and caring.

The bedrooms are a nice size and kept clean and tidy. Love the Karaoke afternoons. My friend is always cheery and upbeat. Two members of staff in particular are brilliant at keeping everyone happy. Always attentive to people's needs. The staff member's singing is as good as a professional.

Reply from Home Manager, Home Manager at Riverside Place

Thank you, Marion, for taking the time to leave us a review and for your lovely feedback about our home and team at Riverside Place, we are pleased you enjoy the singing as well! Your comments have been shared with the team.

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Review of
Riverside Place
from A B (Respite Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

I have spent 4 weeks in Riverside Place following a major hip surgery. The chair in my room was much too low. It was changed straight away and with a booster cushion just meeting the height requirement for my condition, I would recommend higher seat chairs to benefit the mostly elderly residents.

Reply from Home Manager, Home Manager at Riverside Place

Many thanks for your review and we appreciate your feedback following your stay. Your comments have been shared with the team.

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Review of
Riverside Place
from Kevin O (Son-in-law of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

This is an excellent nursing home with friendly, professional and caring staff. The nursing staff are first-class, very experienced and available at all hours for whatever might appear.
The care staff are also first-class and very dedicated.
A special mention to the activities staff who brighten up

everybody's day, residents, relatives (and staff)!

Reply from Home Manager at Riverside Place

Thank you, Kevin, for taking the time to leave us a review and for your lovely comments and recognition of the team at Riverside Place. Your feedback will be shared with the team.

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Review of
Riverside Place
from N P (Son of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

Dad has received consistent kindness and great care from the staff here at Riverside. Staff are always stopping off to joke with him and try to make him smile.
We love the garden and weather permitting try to take him out in it for a walk.
The food is excellent and I often sit with him while he eats

his 3 courses.

Reply from Home Manager, Home Manager at Riverside Place

Many thanks for taking the time to leave us a review and for your lovely comments about our home and team at Riverside Place. It is wonderful to hear that you are spending time in our gardens and that your Dad is enjoying the food. Your feedback has been shared with the team.

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Review of
Riverside Place
from Angela J (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

We recently celebrated my father's 100th birthday at Riverside. The Orangery had been beautifully decorated and a delicious buffet of homemade food was enjoyed by our guests. The hospitality team were extremely helpful, both in preparation and on the day. Dad was able to enjoy this special day in an

environment where he felt comfortable and secure.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review and for your lovely words about the celebration of your father's 100th birthday. We are pleased we could be a part of such a special occasion and that your father got to enjoy the celebrations. Your feedback will be shared with the team.

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Review of
Riverside Place
from Lesley B (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

Selecting a rating for Riverside is difficult because whilst the facilities are excellent and the regular staff very kind and caring the overall management of the home and communication with is appalling. There have been 3 managers in the last 15 months which doesn’t help with continuity. Communication

with the home outside of office hours is extremely troublesome, this causes great concern if the resident is unable to use the telephone themselves. When the reception isn’t manned e.g. after 5 pm I have had more than one occasion where I’ve called repeatedly throughout the evening to no avail. This is both upsetting and extremely concerning.
Sadly mum passed away almost 4 weeks ago but the communication issue to close and settle her affairs remains. The current manager does not return calls so in desperation I’ve contacted head office only to be told they had not been informed of her passing!
If your relative cannot communicate independently this is probably not the right place for them.

Reply from Home Manager, Home Manager at Riverside Place

Dear Lesley - We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We understand that you have spoken with members of our team, and they have already learnt from and taken actions in response to your feedback. If there is anything else we can do, please do not hesitate to contact us directly.

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Review of
Riverside Place
from Richard H (Son of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

We used the private dining room for my dad's 93rd birthday.
One member of staff in particular could not be faulted and really looked after us and catered for our various dietary requirements. Everyone enjoyed the meal and was a great way for us to celebrate Dad’s birthday.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review and for your lovely comments about the family celebration you had at Riverside Place, we were pleased we could support to make this a wonderful birthday for your dad and all the family.

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Care Home Owned by Aria Care in Hertfordshire

Aria Care Locations in Hertfordshire (1)

Aria Care Reviews in Hertfordshire (64)

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