Aria Care in Jersey | 2 Care Homes

Review of
L'Hermitage Care Centre
from M S (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Although relatively short, the care for Mum by carers, nurses and support team was excellent, particularly over the final few days of her life. The nurses in particular were exemplary in the care of Mum and our family, explaining fully next stages in straightforward ways, obtaining medication and dealing

with everything for us after Mum's passing. Unfortunately Mum was not well enough to enjoy the activities and facilities but they looked great.

Reply from Ronan Green, Home Manager at L'Hermitage Care Centre

Thank you for your kind words and recognition of the team at L'Hermitage. We are sorry for your loss, and thankful we made your mum's last few days as peaceful and straightforward as possible. Your comments will be passed on to the team, who really do care from the heart.

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Review of
L'Hermitage Care Centre
from R O (Granddaughter of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

The staff are all just incredible, they go above and beyond the job role to ensure that residents are all cared for. It’s amazing to see my grandmother taking part in activities and chatting to people as she spent so long in her home isolated before she moved into the home. I love that the staff took

time to organise a surprise robotic cat for her when she was missing her cat, it’s the little things that make it more than just a care home. For our family it’s been life-changing having the support and care from the L’hermitage community, they take a huge chunk of the pressure of caring for a loved one off your shoulders and give you the chance to just enjoy your time with your loved one.

Reply from Home Manager, Home Manager at L'Hermitage Care Centre

Thank you for your review of L'Hermitage Care Centre. We are very touched by your kind, heartfelt words. The quality of care, support and warmth of the community are equally important to us, and your grandmother is a valued member of the L'Hermitage community. We look forward to seeing you again soon. Your feedback will be shared with the whole team.

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Review of
L'Hermitage Care Centre
from Michelle O (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My mother went to L'Hermitage which she found difficult to cope with, however the staff who look after her are amazing, they have a laugh with her and they do everything they can to meet mum's emotional and physical needs. All the staff who look after the residents are friendly, extremely patient and

considerate of their differing needs nothing is too much trouble. Meals are tasty and varied and Mum is asked what things she likes and they try to provide as much as possible. There are activities daily which Mum can join in with if she wants as well as trips out. The two ladies at the front desk are so warm and welcoming and always so helpful. The cleaning staff do an amazing job as I am sure its not easy getting everyone's clean items back to them! The revamp of the facilities has made the home feel even more like a home, it always has a lovely atmosphere and can't thank all the L'Hermitage team enough for the amazing care they give Mum.It's definitely the best nursing home in Jersey.

Reply from Home Manager, Home Manager at L'Hermitage Care Centre

Many thanks Michelle for your review and lovely comments about our home, team and the care your mother is receiving at L'Hermitage. We are pleased she is enjoying the food, activities and that she has settled in. Your feedback has been shared with the team.

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Review of
Beaumont Villa
from J L (Daughter of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with my mother's care in Beaumont Villa. The staff are very kind and caring, though short staffed at times, they cope well. Since the storm some of the fencing has come down and not been replaced, anyone can walk into the garden area, this should have been a priority!
It means residents

cannot walk freely in the garden, I was allowed to access the bottom door, due to me having mobility issues, not anymore. Activities, music and dog therapy, great home.

Reply from Home Manager at Beaumont Villa

Nothing is more important to us than providing the highest quality care and support to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review of
Beaumont Villa
from Carole D (Daughter of Resident) published on 24 March 2023

Submitted via Postal Card • Report

Overall Experience

My father has recently moved into Beaumont Villa from another care home. I am very happy with the home, the staff are caring and attentive. They also do lots of different activities with them. They also keep you well-informed on how he is settling in. Plus he keeps telling me how nice and how happy

he is living there. What more could you ask for?

Reply from Home Manager, Home Manager at Beaumont Villa

Thank you for your lovely comments, Carole. The care and services we deliver as a team to our residents and families is extremely important to us and we are really pleased your father has settled in and is happy here. Your feedback will be shared with the team.

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Review of
Beaumont Villa
from Anita S (Daughter of Resident) published on 16 February 2023

Submitted via Website • Report

Overall Experience

Excellent care, great atmosphere, staff are wonderful. Dad has a high quality of life here. There is always something entertaining happening for residents they are treated like residents in an all-inclusive hotel rather than patients.

Reply from Home Manager, Home Manager at Beaumont Villa

Thank you Anita for your kind words and recognition of the team at Beaumont Villa. Your dad is a joy to care for and we are really pleased he enjoys the variety of events and activities on offer at the home. Your comments will be passed on to the team.

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Review of
L'Hermitage Care Centre
from Rosemary C (Sister-in-law of Resident) published on 5 September 2022

Submitted via Postal Card • Report

Overall Experience

My overall impression is of a very friendly, personal and a caring home from home. The meals are tasty and varied. The activities are daily (very important), and the staff at the front desk are welcoming and very helpful. The staff who care for the residents are so friendly, patient and considerate

of their differing needs and the open door policy enables those who are able to retain some independence whilst still being safe under the umbrella of your care system. The cleaning staff do a great job and then ensure facilities are such a bonus. Thank you for providing this wonderful facility,

Reply from Home Manager, Home Manager at L'Hermitage Care Centre

Thank you, Rosemary, for taking the time to leave us a review and for your positive comments regarding our home and team, including the food and activities being offered. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review of
Beaumont Villa
from L K (Daughter of Resident) published on 24 August 2022

Submitted via Postal Card • Report

Overall Experience

We are very grateful to the management and all the staff who contribute to mum's care in such a professional, warm and friendly manner, supporting her health and enhancing her positive wellbeing. Their patience and kindness ensure mum is happy in her environment and feels safe and secure. The management

and staff are approachable and very supportive of mum's needs and also to ourselves as her family

Reply from Home Manager, Home Manager at Beaumont Villa

Thank you for your kind words and recognition of the team at Beaumont Villa, it is lovely to read your mum is happy at the home and feels safe. The care and services we deliver as a team to our residents and families is extremely important to us and we will share your feedback with the whole team.

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Review of
L'Hermitage Care Centre
from P M (Nephew of Resident) published on 6 June 2022

Submitted via Postal Card • Report

Overall Experience

My aunt considered that whilst most staff tried very hard to provide the best service they could, staff shortages put many under greater pressure than might be considered fair, exacerbated by some staff not pulling their weight.

Reply from Home Manager, Home Manager at L'Hermitage Care Centre

We pride ourselves on the resident experience and take comments such as this seriously as it does not reflect the usual positive feedback we receive. We are interested in learning more about your aunt’s experience and will contact you shortly to discuss the matter further. We are committed to using feedback to continue to build on, and improve, the services we provide.

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Review of
Beaumont Villa
from Christine C (Daughter-in-law of Resident) published on 6 June 2022

Submitted via Website • Report

Overall Experience

My father-in-law has been a resident in Beaumont Villa for the past 20-months.
We have been very pleased with his care in the home.
The staff are so friendly and helpful to any request.
The manager is very easy to communicate with and there to help with any queries or worries we may have.
We

are totally happy with the care and compassion shown to ourselves and the resident.

Reply from Home Manager, Home Manager at Beaumont Villa

Thank you for your kind words, Christine. We strive to provide quality care for your father-in-law and all our residents, so we are pleased you are happy with his care. Your review will be passed on to the team, who will be delighted to hear your feedback. Thank you again.

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Review of
L'Hermitage Care Centre
from D B (Son of Resident) published on 3 June 2022

Submitted via Postal Card • Report

Overall Experience

Mum was cared for well. She enjoyed all the activities that were on in the home. Her final days at the lovely care home were so wonderful nothing was too much trouble to the amazing staff. They were such a comfort to our family. We would like to say thank you.

Reply from Home Manager, Home Manager at L'Hermitage Care Centre

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum received such great care at L’Hermitage and enjoyed the activities whilst she was here. I will pass on your kind comments to the whole team.

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Review of
L'Hermitage Care Centre
from Julie B (Daughter of Resident) published on 30 May 2022

Submitted via Website • Report

Overall Experience

Mum has thrived at L'Hermitage. She talks about the residents and staff as her 'family'. The staff are caring and work incredibly hard to ensure they enjoy all that life has to offer. From the minute you walk into the home it is very welcoming. It is the little things, from staff greeting you when moving

around the home, the Facebook page which provides opportunities to engage with mum, to the display boards that make you feel part of the community. It is evident that the ethos is to care about the wellbeing of the whole family not just the resident in their care. Thank you to the wonderful team who care so passionately for Mum.

Reply from Home Manager, Home Manager at L'Hermitage Care Centre

Thank you so much for your lovely review, it is great to hear such lovely things about the home and its staff, who are determined to always give great care. Your mum is a pleasure to care for, your kind words will be passed on to the team who will be delighted to receive such glowing feedback. Thank you again for your review.

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Review of
L'Hermitage Care Centre
from B C (Husband of Resident) assisted by family/friend published on 8 March 2022

Submitted via Postal Card • Report

Overall Experience

Very happy with all the nursing care given especially during the covid pandemic.
Social activities were very popular and necessary. Greatly enjoyed.
Suggest more care with personnel clothing as often new items went missing.

Reply from Home Manager, Home Manager at L'Hermitage Care Centre

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review of
L'Hermitage Care Centre
from Anne J (Sister of Resident) published on 2 June 2021

Submitted via Postal Card • Report

Overall Experience

Am very happy with the care that is given to my sister and the staff are good.

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Review of
Beaumont Villa
from E L (Mother of Resident) published on 9 December 2020

Submitted via Postal Card • Report

Overall Experience

We are very impressed with Beaumont Villa. The care our daughter receives is first class. She is very happy. Recently our daughter was admitted into the general hospital. She was very happy to return to Beaumont Villa, which is now her home.

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Review of
Beaumont Villa
from B C (Husband of Resident) published on 9 December 2020

Submitted via Postal Card • Report

Overall Experience

Very efficient and friendly staff. I would like to be informed more regularly about activities that have gone on throughout the day. And I never see the manager during my visits.

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Review of
L'Hermitage Care Centre
from S B (Daughter of Resident) published on 23 November 2020

Submitted via Website • Report

Overall Experience

My mum was at L’Hermitage for nearly two years and we were very pleased with the excellent care she received. Because the home is purpose-built, it is spacious and modern - in particular, the corridors were wide enough to accommodate my mum’s electric wheelchair. Residents aren’t restricted to their

bedrooms and there is a lovely lounge and dining area, with a beautiful view. The staff were welcoming and kind and visits were an absolute pleasure. During the recent lockdown, we were able to maintain contact with our mum with frequent Skype calls, and a Facebook page kept us updated with what she was doing. An excellent care home.

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Review of
Beaumont Villa
from Melanie M (Daughter of Resident) published on 5 November 2020

Submitted via Website • Report

Overall Experience

My father has been in Beaumont Villa for nearly 5 years and I have always been very pleased with his care. The staff are excellent and as my father's illness has progressed and his needs have changed, the staff have adapted and been supportive, sympathetic and professional.

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Review of
Beaumont Villa
from Kim B (Daughter of Resident) published on 30 October 2020

Submitted via Website • Report

Overall Experience

My mother has been resident at Beaumont Villa for just over a year now and I am more than happy with the care she is and has been receiving. All of the staff are so attentive, kind and caring, nothing is ever too much to ask of them. Despite the dementia, Mum is still very sociable and active, so the

staff make sure that she always has things to do, (besides all the excellent organised activities), like helping with the dishes or entertaining everyone with her tap dancing! The manager has been so wonderfully supportive to my sister and I, since making one of the hardest decisions of our lives, she has been 'there for us' all the way through, not only a brilliant manager but a really lovely person. I would certainly recommend Beaumont Villa to anyone who might be in need of this type of care home for a loved one, it is a very welcoming, happy and peaceful place.

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Review of
L'Hermitage Care Centre
from Emma I (Daughter of Resident) published on 11 June 2020

Submitted via Website • Report

Overall Experience

My mother was a resident at L'Hermitage for roughly ten months. During that time she was extremely well looked after. The staff really went a long way to care for her, nothing was ever too much trouble for any of the staff to deal with. L'Hermitage really is like one big family, I'm so pleased she

spent the remainder of her life there, trust is very important in life and I could put my trust in the carers to look after my mother 100%.

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Care Homes Owned by Aria Care in Jersey

Aria Care Locations in Jersey (2)

Aria Care Reviews in Jersey (42)

L'Hermitage Care Centre

L'Hermitage Care Centre

L'Hermitage Care Centre

Beaumont Villa

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L'Hermitage Care Centre

Beaumont Villa

L'Hermitage Care Centre

Beaumont Villa

L'Hermitage Care Centre

L'Hermitage Care Centre

L'Hermitage Care Centre

L'Hermitage Care Centre

Beaumont Villa

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L'Hermitage Care Centre

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