Aria Care in Kent | 2 Care Homes

Review of
Kippingtons Nursing Home
from C T (Wife of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

The care, attention and support given to my husband from the start is impressive. I discuss my husband with the staff regularly so that they understand and are able to engage with him fully. He receives their full support at all times giving me peace of mind that he is safe and well cared for. Coupled

with that, the staff are very welcoming and supportive of my family.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

On behalf of the team at Kippingtons, we would like to thank you for your wonderful feedback. We're delighted to hear that your husband is receiving such great care here, which has given you and your family peace of mind. I will pass on your kind comments to the whole team.

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Review of
Kippingtons Nursing Home
from Ian L (Husband of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

The staff, carers and nurses are very good, and you can tell that they really care - it's not just a job for them. The nurses, in particular, are excellent with their support and help. My wife is very young to be in a nursing home as she is recovering from a brain tumour. I have personally found this

very hard to deal with, but Kippington have really reached out and helped.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your wife is receiving such great care at Kippington Nursing Home and that we've been able to provide you with the support you need during this difficult time. I will pass on your kind comments to the whole team.

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Review of
Kippingtons Nursing Home
from Carol H (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Mum was very poorly when she arrived at Kippington Nursing Home. All the staff were so kind and looked after her so well. I've got nothing but praise for them all. From the moment you walked into reception, you were greeted with a smile and an offer of tea or coffee and a slice of cake. The nursing

staff all cared for my mother so well for the short time that she was a resident there. I can't thank you all enough.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you for your kind words and recognition of the team at Kippington Nursing Home. Our team is dedicated to offering not only expert care but also a friendly and inviting atmosphere for both residents and their families. We are really sorry for your loss, we hope we made your mother's stay as comfortable as possible. Your comments will be passed on to the team.

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Review of
Firtree House Nursing Home
from Ben D (Son of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

What immediately stands out at Firtree - the staff hold their heads up. Ready to engage, keen to help, look you in the eye. Always with a smile. Prior to arriving at Firtree, our experience of care homes taught us to expect a battle. We've had none of this at Firtree. It's refreshing to talk things

though in a calm and measured manner, knowing the appropriate actions will be carried out. We chat with the staff with great warmth from both sides, although the staff remain utterly professional.

My dad's care is attentive, for which he is appreciative. He is content and is thankful of the efforts from all concerned. My mum, a regular visitor, is adamant should she ever need admission to a nursing home, she's going to Firtree! The daily activities the home offers residents exceed expectations. Big events are hosted every month or so, with families invited - again, expectations exceeded, so no surprise there's a big turnout. Management and staff are key. Amazing place, well done Firtree.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you so much for your amazing feedback, it has made our day! We're so thrilled to know that our team's dedication has made such an impact on you and your family. We're sorry that you've all had such a difficult time with your dad's care in the past, but we're honoured to have helped him on a new journey and his gratitude means the world to us! Your family are cherished members of our community and, should she ever need care, your mum would certainly be welcomed with open arms! Thank you again for your absolutely heartwarming review, your trust in our team means so much to us!

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Review of
Kippingtons Nursing Home
from T C (Son of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

The reception is very welcoming and helpful. I was offered refreshments and cake which was lovely. Mum seems happy and seems to have a rapport with all staff.
The nursing staff are always welcoming.
Thank you for your care for Mum.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you so much for your kind words. We're so glad to hear that the reception was welcoming and that your mum is happy and building a good rapport with our team. We strive to provide the best care, and it's wonderful to know that you've felt supported during your visits. Your appreciation means a lot to us, and we will continue to give Mum the care and attention she deserves. Thank you for your lovely comments and for your trust in us!

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Review of
Kippingtons Nursing Home
from Y C (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

The majority of staff are very caring and compassionate and hygiene and care standards within the home are excellent. There have been a couple of occasions where I have had to prompt staff to encourage Mum more. Instead of allowing her to stay in bed for days at a time. I am happy to stay this appears

to have improved recently. Currently, we are having difficulties treating Mum for an infection within the home which she has been suffering from for longer than I think is acceptable. I hope this is resolved soon. (All care homes are overpriced.)

Reply from Home manage, Marketing Executive at Kippingtons Nursing Home

Thank you for sharing your and Mum's experience at Kippingtons with us. Feedback from our residents' families is important to us as it helps us improve and provide the highest quality of care. We appreciate your comments on our compassionate and caring team members as well as the high standard of hygiene our domestic team ensure. We will share your feedback with the team so they can address any areas of improvement.

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Review of
Kippingtons Nursing Home
from H L (Granddaughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff here are very pleasant and kind to my Grandad. They help him when he needs something (even if he is stubborn!). He says the staff talk to him and have a fun chat and like his jokes.
The drinks in reception are good and also the snacks. It's nice and warm in winter!
A comment by my Grandad

is: "The food can be spicy/salty and unpleasant he can't eat it, not nice for the elderly pallet." - PS We love the cat!

Reply from Artur Adamski, Home Manager at Kippingtons Nursing Home

Thank you so much for sharing your feedback with us, we really appreciate your comments on our lovely team members - your grandad is a joy for them to care for. We're very sorry to hear about the food being too spicy/salty for him, it is very important to us to cater for our resident's dietary requirements and preferences so we will address this with our hospitality team and ensure the food is more palatable for your grandad. Thank you again for taking the time to share your feedback with us!

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Review of
Kippingtons Nursing Home
from K S (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff are lovely, very patient, and helpful and we feel my Mother is well cared for.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you so much for your lovely review and your comments about our team who work very hard and are always so grateful for positive feedback. We're glad that you're happy with the care your mother receives, and we really appreciate you sharing your feedback!

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Review of
Kippingtons Nursing Home
from K F (Husband of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been treated very well with loving care and kindness.
The staff are very supportive and friendly. Overall the nursing home is a very nice place for me to visit.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you so much for your review and kind words about our team who work so hard to deliver the best care for our residents and always appreciate the recognition of their efforts. We're so glad you enjoy visiting Kippingtons - it's always a pleasure to have you! We will pass on your lovely comments to the team.

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Review of
Kippingtons Nursing Home
from Janet S (Daughter of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

The residents' activities have been lacking due to staff sickness. Although, when the activities coordinator is working, he instigates games for the residents. The activities coordinator is a 'one in a million' man. He treats the residents with real respect and humour. There are many great nursing staff

who look after the residents and they inform me of any change with Mum. It takes a team to work in a care home and I feel lucky that Mum is a resident at Kippingtons.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you so much for your feedback, Janet, we really appreciate your recognition of our team members and their dedication - our activities coordinator certainly is 'one in a million' and we're so lucky to have him! We appreciate you addressing issues with the consistency of activities - unfortunately, short staffing due to sickness is something that can't always be helped and we do our best to adapt and keep the activities schedule as regular and consistent as possible. Thank you again for your feedback, it means a lot to our team!

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Review of
Kippingtons Nursing Home
from Barbara B (Friend of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

On arrival, good parking, always a space. Welcome at reception is excellent - a friendly greeting and smile. Offered drink, cake and fruit. Downstairs, residents look well cared for and happy. Some watching TV, others playing games or listening to music. Sufficient staff available to care for everyone's

needs. The care, Miss Kippington, makes the place seem like home! My friend's room is a good size, comfortable, light and well-decorated with TV and radio. Very clean and warm. My friend is clean and suitably dressed, comfortable, relaxed and happy to be living at Kippingtons Nursing Home. Staff are kind, friendly and helpful and treat the residents with dignity and respect. A pleasant, secure and safe place to be.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you for your kind words about the care we provide at Kippingtons, we're delighted that your friend is happy and comfortable living with us. It's a pleasure to have them here and lovely to see friends visiting, you're always welcome!

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Review of
Firtree House Nursing Home
from S A (Relative of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

I am totally astonished by the attitude of every member of staff I have met here. Nothing is too much trouble. The nurse always updates me on his welfare. It is like a family here. The entertainment and activities here are practically constant. So much stimulation for the residents. The food - amazing!

What comes out of a tiny kitchen is so good I could eat here myself. I couldn't ask for more for him. In fact, putting my name on the waiting list for when my time comes.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you so much for taking the time to write such a wonderful review, we're delighted to hear that you're happy with the care and attention our team provides as well as our activities and delicious food! We hope the time doesn't come any time soon, but you'd be very welcome here at Firtree House!

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Review of
Firtree House Nursing Home
from T S (Daughter of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

After Mum had been in hospital for several weeks Mom was transferred to Firtree House. The staff were so welcoming and made her feel at ease and calm in yet another new surrounding. One week on and I cannot speak highly enough of each and every member of staff I have met. They are led by the manager

who is simply incredible with what she does - her door is always open. She clearly has a passion for excellence and will not have anything less in Firtree. A calm, safe, and peaceful environment with love and care is exactly what Mum needs and this is at the heart of Firtree. I wanted to have shelving and pictures put up in Mum's room so she could have her special memories placed around her. The gentleman did this without hesitation. When I walked in I was bowled over to see how they had placed all of Mum's ornaments so beautifully on the shelves. This has made Mum feel so at home - isn't that what is and should be at the heart of everything which it clearly is at Firtree?

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're very happy to hear your mum is receiving such great care from the heart at Firtree and will pass on your lovely comments to the whole team, who are always striving for personalised-centred care for all our lovely residents, so thank you, it's great to hear this is appreciated.

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Review of
Firtree House Nursing Home
from S J (Resident) assisted by family/friend published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

Everybody was kind and helpful comfortable room and good facilities.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

On behalf of the Firtree team, we would like to thank you for your feedback.

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Review of
Firtree House Nursing Home
from V L (Sister-in-law of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

My sister-in-law has improved since being here. She is doing more activities and we have noticed that all the staff are involved with what is happening to her. This makes her interact with others a lot more.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you for your review and positive comments regarding your sister-in-law, at our homes the team work hard to deliver high standards of quality care at all times and it's great to hear the positives outcomes. Your feedback will be shared with the team.

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Review of
Kippingtons Nursing Home
from Elaine T (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Kippingtons for 2 years. There is never a day that goes by when I don't see the love, care and devotion that is given to their residents. The amazing planning of activities that enhance the resident's lives and well-being is outstanding.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you Elaine for your lovely comments about our home, team and activities that we offer at Kippingtons. Your feedback has been shared with the team.

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Review of
Firtree House Nursing Home
from A H (Daughter of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

After a traumatic move - home to the hospital to Firtree House. My Mother had deteriorated and was bedbound. However, the care received at the home was very good and she improved considerably - although still bedbound. The staff has always been very kind to Mum and me. From the managers to the care

staff, they were friendly, talked about Mum, and looked after her well. She was always kept clean and they took time when feeding her.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Many thanks for taking the time to leave us a review and for your kind words about our home, the care your Mother received, and the team at Firtree House. Your feedback will be shared with the team.

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Review of
Firtree House Nursing Home
from K R (Daughter of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

My mother was only there for 3-4 days. She was transported to the care home on a Monday, and was alert and aware of her surroundings, as told to me by the nurse on duty at the time.
I saw her Tuesday, and she was almost completely unresponsive. Eyes closed. The only movement she made was to wipe her

mouth after coughing up phlegm if I placed a tissue in her hand.
Wednesday, bedridden but slightly more with it, she told me she had to wet herself because she couldn't make anyone hear her. I asked staff to provide a way for her to call for assistance.
Thursday, I saw she had been given a box on the table beside her bed, which she couldn't see or reach. I found someone to help, who brought a cord to attach to the box with a button she could press with her thumb to call for assistance.
She died later that evening.
The bouquet my daughter sent from Canada, which arrived Tuesday, had been placed in a vase just hours before she died.
People were kind but I felt their care was substandard.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

We are very sorry for your loss and would again like to share our deepest condolences. We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.

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Review of
Kippingtons Nursing Home
from Patrick H (Son of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience

Mum came from being neglected in another home and came here, what a difference! From the first day, we were so happy about the care given. All the staff are so patient and lovely to not only Mum but to family too. The food is very good, the setting is beautiful and the care staff as well as all cleaning

staff, food, reception etc. are all very friendly. We as a family couldn't be happier.

Reply from Home Manager, Home Manager at Kippingtons Nursing Home

Thank you Patrick for taking the time to leave us a review and for your kind words about our home, the care your mum is receiving and recognition of the team at Kippingtons. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review of
Firtree House Nursing Home
from John E (Son of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience

My mother was very well looked after and happy at Firtree House. I cannot fault the excellent care by all the staff who treated my mother with dignity, good care and plenty of activities on hand. Her room was always kept clean and she enjoyed the meals at Firtree. Relatives were made to feel welcome.

A big thank you to everyone at Firtree from the family.

Reply from Home Manager, Home Manager at Firtree House Nursing Home

Thank you John for taking the time to leave us a review and for your lovely comments about our home, team and the care your mother received at Firtree House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Care Homes Owned by Aria Care in Kent

Aria Care Locations in Kent (2)

Aria Care Reviews in Kent (123)

Kippingtons Nursing Home

Kippingtons Nursing Home

Kippingtons Nursing Home

Firtree House Nursing Home

Kippingtons Nursing Home

Kippingtons Nursing Home

Kippingtons Nursing Home

Kippingtons Nursing Home

Kippingtons Nursing Home

Kippingtons Nursing Home

Kippingtons Nursing Home

Firtree House Nursing Home

Firtree House Nursing Home

Firtree House Nursing Home

Firtree House Nursing Home

Kippingtons Nursing Home

Firtree House Nursing Home

Firtree House Nursing Home

Kippingtons Nursing Home

Firtree House Nursing Home

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