Aria Care in Norfolk | 2 Care Homes

Review of
Ivy Court
from Andrea D (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mother in law moved into Ivy Court very suddenly, when my father in law became terminally ill. The kindness and support from the team, to our entire family, has been outstanding. Six months on, she is settled and refers to Ivy Court as "home". Her physical health has improved and she has formed

friendships with fellow residents. All staff are welcoming and professional. As a family, we appreciate that she is in a safe and happy nursing home.

Reply from Ovidiu Andreescu, Home Manager at Ivy Court

Thank you so much for your kind words and for sharing your experience. We understand how difficult such transitions can be, and we are truly heartened to know that Ivy Court has become a comforting home for your mother-in-law. It's wonderful to hear that her health has improved and that she has found companionship among fellow residents. Our team is dedicated to providing a warm, supportive environment, and your appreciation means the world to us. We are grateful for your trust and will continue to do our very best for her and all our residents.

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Review of
Oak Manor Nursing Home
from Jean B (Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I have lived here just under one year. In this time I have been very well looked after. I feel like I am understood and the people here make me laugh and happy. The manager visits me everyday and care so much about us all. The carers and activity people do lots for me. I am glad I am here.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to write us such a lovely review, it means the world to us that you're happy at Oak Manor, it's the most important thing to our team and it means so much to us to receive this kind of feedback. It's wonderful to hear that you feel understood and well looked after but also that you're happy and having a laugh too! We look forward to sharing your lovely comments with the rest of our team!

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Review of
Oak Manor Nursing Home
from Daniel K (Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very well cared about by everyone here since I arrived. I am looked after very well. The staff are very attentive. I enjoy my life here.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for sharing your feedback, we're so happy to hear that you're enjoying your home at Oak Manor! We're so lucky to have you as part of our community and it's our team's privilege to care for you. It's great to hear that they're all doing a good job and we really appreciate your kind words about the care they provide!

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Review of
Oak Manor Nursing Home
from M S (Relative of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Today I have visited a distant relative in Oak Manor Home today.
I was so impressed by the team and the manager who was so caring and thoughtful to care for my relative in the way I observed. Thank you all so much.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your lovely feedback, we're so glad to hear that we've made such a good impression! It was a pleasure to have you and we'll look forward to seeing you again!

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Review of
Ivy Court
from P M (Wife of Resident) assisted by family/friend published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Ivy Court for two months. He has been treated with the utmost respect, the staff are professional and friendly to the residents and their visitors. They are always willing to answer any questions I have, and always put the residents comfort at priority.

Reply from Stuart Lamacraft, Marketing at Ivy Court

Thank you for your kind review. We're so pleased to hear that your husband has been treated with the respect and care he deserves at Ivy Court. Our team is committed to ensuring both residents and their families feel supported, so it's wonderful to know you've found them professional, friendly, and attentive. Your kind words mean a great deal to us all. Thank you for sharing your experience.

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Review of
Oak Manor Nursing Home
from Mary M (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

After a short residency in another care home, my Dad was moved to Oak Manor.
He has some quite tricky care needs and has in the past been difficult to look after, our family were a little nervous about him being moved to another home that potentially couldn't manage him.
We needn't have worried. The

staff are all amazing, walking angels there is so much love and care given to not just every resident, but their families too.
My Dad is a retired priest and we discovered that the staff have been singing hymns to him to calm him when he is anxious for instance. The activities co-ordinator went out of her way to find 'Sing Together' videos that my Dad was in and bought a giant screen into his room so he could watch it.
While we visited, every member of staff popped their heads into the room to say hello to Dad and our family and it was clear that they are all passionate about delivering exceptional care.
This place is outstanding, amazing people and care. Thank you.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

This has made our day, Mary, thank you so much for sharing your amazing feedback with us! We're overjoyed to read your lovely comments about our team - they are all so passionate and committed to their roles and it will mean so much to them to receive such high praise for their efforts. We know how difficult it has been for your family and how daunting it can be to find the right home that can manage Dad's needs, but we're so pleased that our team have been able to take good care of him and help to put your minds at ease. Thank you again for your kind words - this will put smiles on a lot of faces!

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Review of
Oak Manor Nursing Home
from L M (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum received excellent care at Oak Manor Nursing Home. The staff were all very kind, caring and could not do enough to make her comfortable. Unfortunately my mum passed away earlier this month but could not have been in a better care home.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful review, Lyn. We're so sorry for your loss and our team are keeping you and your family in our thoughts. It was our privilege to care for Mum - she was a special part of our community. Your thoughtful words about the kindness and quality of care provided by our team mean the world to us. Thank you again for taking the time to share your lovely feedback with us!

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Review of
Ivy Court
from M D (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Excellent work by the Ivy Court team, by Manager and team since the last CQC review and really installed pride back in the home, and in the staff and it really shows in the way residents present to you as happy when you visit. It's been a long road to get to this point and the job is not over but the

team need to pat themselves on the back for how well they have pulled together and special mention must go to on lady who always makes me feel she has my relative's (who has advanced dementia) best interests as a priority and she is always treated with dignity (unlike previous care home) It's so important Head office recognises the work these core staff are doing and don't lose them and see things return to the dark days where things were in the main covered by agency staff and there was a lack of leadership. This result achieving GOOD in the CQC is deserved recognition and hope it will help the team's self-belief to get to Outstanding at the next assessment. Well done to all!

Reply from Ovidiu Andreescu, Home Manager at Ivy Court

Thank you so much for your heartfelt review and for recognising the hard work and dedication of the team at Ivy Court. It's truly rewarding to hear how the pride and effort of the staff have brought such positive changes to the home, making it a happier place for the residents. Your kind words about the care and dignity shown to your relative, especially given their advanced dementia, mean so much to us. The journey to this point has indeed been a team effort and we're incredibly proud of achieving the GOOD rating from the CQC. We deeply value your encouragement and will continue striving to deliver the highest standards of care. Thank you again for your support, it means the world to us.

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Review of
Ivy Court
from Michael B (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

When I was looking for a care home for my mother my sister and I naturally researched previous inspections of various homes. Ivy court had an inspection I think around about 2020 ish. One or two things were highlighted but we still decided to visit. Recommendations had clearly been addressed and we

had no worries at all. It's an impressive place and we didn't hesitate to have mum there. It's so well equipped and immaculate throughout. The staff have been superb and amazingly caring in mother's complex needs. The communication has been first class. There are various pastimes for residents and lovely gardens. The manager runs a very good home and is a nice guy. I would not hesitate to recommend Ivy Court. My mum sadly passed away Boxing Day but the staff were so lovely and caring in our loss. I cannot thank them all enough.

Reply from Home Manager, Home Manager at Ivy Court

Thank you so much for your heartfelt review and kind words about Ivy Court. We're deeply sorry for your loss and are honoured that we could support your mother and your family during such a difficult time. It means the world to us to hear that you found our care, communication, and facilities to be reassuring and that your mother's needs were met with compassion. Your recommendation and recognition of our team and the Manager's leadership truly mean a lot. Please know that our thoughts are with you and your family.

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Review of
Oak Manor Nursing Home
from Heather S (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My Father was welcomed into the home by very friendly and caring managers and staff. His room was made up with his personal belongings all set up for him. Photos of family had been displayed on the walls. The room had been selected for him for space and the specialist bed. Myself, brother and mother

feel his every need is met. He settled in well and he likes to wave at all the friendly staff who always have time for him. Thank you so much for being wonderful.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful feedback, we're delighted to hear that your father feels welcome and settled in at Oak Manor and we really appreciate you sharing this with us. It's so lovely to see him getting along with our team and making new friends! We're so grateful for your kind words about our team, your recognition means the world to all of us!

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Review of
Ivy Court
from L T (Daughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

Our experience so far has been excellent. All the staff are very kind and caring. The management is professional, friendly, and extremely helpful. Mum's room is light, warm and comfortable with a nice view of the garden. There is good communication. Mum is encouraged to take part in the activities arranged.

We are very happy with Ivy Court.

Reply from Home Manager, Home Manager at Ivy Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ivy Court. I will pass on your kind comments to the whole team.

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Review of
Ivy Court
from Jill W (Wife of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Ivy Court for 2 months. I visit him every day for 2 hours or more, and at different times of the day, and therefore have a good view of how it works. The management and reception are excellent, the day and night nursing staff also. Everyone is willing to chat. They

also ring me if there are any concerns regarding my husband. Everywhere is clean and light. The food is good and caters for special diets. The carers are friendly and patient. They hold twice daily activities which are good fun for those who want to partake. I am impressed also by how everything relevant to the resident is logged. I cannot fault Ivy Court. The garden is lovely.

Reply from Home Manager, Home Manager at Ivy Court

Thank you for taking the time to write us such a lovely review, we're so happy to hear that you and your husband have had such a positive experience so far. It's fantastic to know that your husband is enjoying the activities and that the food is meeting his needs. We're really happy to have you as part of our Ivy Court family, and we'll continue doing our best to keep everything running smoothly.

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Review of
Oak Manor Nursing Home
from Bill H (Son of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

The Oak Manor team have been fantastic when dealing with my father.
All the team have been remarkably kind and loving during a difficult time.
We wish to thank all of the team for the love and support shown.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

We're delighted to read such wonderful comments about the care your father has received - it's an absolute privilege to have him here as part of our community! Our hearts are with you in this difficult time and we aim to do everything we can to make life easier for your father and your family. Thank you so much for your lovely review, we really appreciate your kind words and support!

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Review of
Oak Manor Nursing Home
from Nicole P (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

In the 8 months my mum has now been a resident at Oak Manor I can't fault the care she gets. It was a slow unsteady start for her getting used to somewhere/something new but all the carers made sure she felt at home and although there have been challenges along the way they have always kept my mum safe

and secure and felt part of the family, I've witnessed this first hand. The room she has is beautifully decorated warm and cosy the meals are nutritious and there are always drinks/tea/coffee. All the carers are amazing and I'm so so thankful for each and every one.
The manager runs a great ship.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful feedback! We understand that the care home journey comes with its challenges, particularly in the beginning when loved ones struggle to get used to a new setting but we hope we've made this transition easier for your mum and your family. It's an absolute privilege to care for her and we're very thankful for your comments about our team's dedication!

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Review of
Ivy Court
from L B (Daughter of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience

The home has been so supportive in all aspects of Mum's care. The communication is fantastic, any question I can find people. They are brilliant.
Mum is 20 minutes in Ivy Court. The care home has put everything in place that she could possibly need. Everyone is so kind and friendly. The Home Manager

is amazing.

Reply from Home Manager, Home Manager at Ivy Court

Thank you so much for your wonderful review of our home, your appreciation of our team is so important to us. We're so glad Mum has settled in and enjoying her home at Ivy Court!

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Review of
Oak Manor Nursing Home
from Richard S (Son of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

In the three years my father was at Oak Manor up to his passing, I found all the staff to be loving, friendly, compassionate and dedicated to all the residents and could not fault the respect, love and care my father was given. This kindness was extended to me and it became my extended home and family.

I could not have wished for better care for my father and cannot extend my gratitude strongly enough.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the three years your father spent with us at Oak Manor as happy and peaceful as possible. Our team will be touched to hear your lovely comments.

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Review of
Oak Manor Nursing Home
from N A (Son of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Outstanding. The team are so loving and kind.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your review, we'll share your lovely comments with our team.

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Review of
Oak Manor Nursing Home
from N A (Granddaughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is always welcoming and they look after the residents with love and kindness.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your feedback, our team really appreciates the recognition.

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Review of
Oak Manor Nursing Home
from Andy C (Son-in-law of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

All the staff are brilliant, attentive and friendly. They clearly care about their charges and this shows in how Mum responds to them. Outstanding!

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for your kind words, Andy, our team will be delighted to hear your comments!

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Review of
Oak Manor Nursing Home
from M B (Friend of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

I visit my friend with my wife every month or so, and each time I see him I am amazed at how well he looks and how well cared for he is. Not only physically cared for but cared for in every way by staff who genuinely want to make a difference. The whole team are welcoming, polite and professional and

nothing is too much trouble for them.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your wonderful feedback, we really appreciate your recognition of our team and the level of care they provide residents.

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Care Homes Owned by Aria Care in Norfolk

Aria Care Locations in Norfolk (2)

Aria Care Reviews in Norfolk (162)

Ivy Court

Oak Manor Nursing Home

Oak Manor Nursing Home

Oak Manor Nursing Home

Ivy Court

Oak Manor Nursing Home

Oak Manor Nursing Home

Ivy Court

Ivy Court

Oak Manor Nursing Home

Ivy Court

Ivy Court

Oak Manor Nursing Home

Oak Manor Nursing Home

Ivy Court

Oak Manor Nursing Home

Oak Manor Nursing Home

Oak Manor Nursing Home

Oak Manor Nursing Home

Oak Manor Nursing Home

Awards / Recognitions (2)

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