Aria Care in Somerset | 1 Care Home

Review of
Frethey House
from D R (Niece of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff welcoming and my auntie seems very happy and comfortable. Thank you for looking after her so well. Some of the questions we haven't been here to be able to answer.

Reply from Home Manager, Home Manager at Frethey House

Thank you for taking the time to leave us a review and it is lovely to hear that your auntie is happy and comfortable with us at Frethey House, it is our privilege to support her and we appreciate your feedback which has been shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from S C (Daughter-in-law of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

In the final days of my mother-in-law's life, the staff at Frethey House were tremendous. Everyone was empathetic, considerate and kind. Their care for my mother-in-law was outstanding. From the cleaning team, admin, support staff and nurses to the manager - they did their part to make a tough time

manageable.
Thank you all for your unwavering support.

Reply from Home Manager, Home Manager at Frethey House

Thank you so much for your touching review, your lovely feedback means so much to our team! We're so sorry for your loss and we hope your family are coping well. Your mother-in-law is truly missed at Frethey House. We really appreciate your kind words about our team and the care they provide and are touched to know that we were able to help make this difficult time a little easier for your family. Our team will be very moved by your wonderful comments, it was a privilege and honour to meet you all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from M A (Son of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

Initially placed for respite care, Dad then required end-of-life care. The home were extremely accommodating and he was able to get as comfortable as possible for his final days. All the staff were extremely caring and professional and the end of life was handled with the utmost sensitivity.

Reply from Helen Oliver, Home Manager at Frethey House

Thank you so much for your kind words, we're so sorry for your loss and we hope that we made things a little easier for Dad and your family during this difficult time. Our team will be touched to hear your lovely feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from J T (Daughter of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

Lovely staff. Very friendly place that puts patients at the centre of everything they do. The manager could not have been more helpful. I hope in the future that my mum can move here when she has a need for more intensive care.

Reply from Home Manager, Home Manager at Frethey House

Thank you for your lovely feedback! We hope it doesn't happen any time soon, but we would love to have your mum here!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Vicky R (Daughter of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

From the day I went to view Frethey House as a possible place for my dad, to receive end-of-life care, I cannot fault anything. The staff are all wonderful and can't do enough to look after dad and support us as a family, especially my mum, who has dementia. In fact, we have been so impressed mum is

going there for 2 weeks respite while we go away and she is really looking forward to her holiday. All the staff always greet us warmly with a smile and I can see and hear them interacting with other residents in a compassionate, and kind manner. I was so worried about what to expect in regards to the care dad might receive, as his time in hospital before going to Frethey was awful, and I had heard mixed reviews about care homes. But I feel really relieved and reassured, to know that dad is in a safe place where all his needs are being met to a high standard.

Reply from Home Manager, Home Manager at Frethey House

Thank you for your kind words, we're thoroughly enjoying mum being here and it is great to see your mum and dad enjoying the various activities together and enjoying time together. It is both a privilege and pleasure to support mum and dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Terence M (Son of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Always felt the management and support staff really cared for all the patients in the home. Mum was impressed with the meals. The home was always clean, and it was so lovely to see all staff smiling. 5 stars would be my assessment.

Reply from Home Manager, Home Manager at Frethey House

Thank you, Terence, for taking the time to leave us a review and for your lovely words about our home and team at Frethey House. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Gloria B (Partner of Resident) published on 8 September 2023

Submitted via Postal Card • Report

Overall Experience

My partner and I have been together for 20 years so it was a big decision to get him into a care home. I looked at 6 homes. When I made an appointment to visit Frethey, I was greeted by the manager with a smile on her face. I met with staff and maintenance who greeted us like friends. I was made to

feel welcome and this is how I feel every time I come to the home. The care staff and management are all excellent. I have made the right choice. The staff all know my name.

Reply from Home Manager, Home Manager at Frethey House

Thank you Gloria for taking the time to leave us a review and we would like to thank you for your words of kindness which are very much appreciated. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Michael T (Husband of Resident) published on 8 September 2023

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for nearly six years and I do not have any complaints. The staff do a very hard job but are always attentive and caring.

Reply from Home Manager, Home Manager at Frethey House

Thank you Michael for taking the time to leave us a review and for your kind words and recognition of the team at Frethey House for the care your wife is receiving. Your feedback is greatly appreciated and will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from R F (Wife of Resident) published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience

Divided into 3 parts:

1. Front of House - The Manager and her Assistants are excellent.

2. Nursing Staff - I am most impressed by the team for their day and night care.

2. The carers - All first class - the new team recruited are first class as good as their long-term colleagues.

Reply from Home Manager, Home Manager at Frethey House

We would like to thank you for your words of kindness which are very much appreciated. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Peter A (Son of Resident) published on 10 January 2023

Submitted via Website • Report

Overall Experience

All the staff are friendly and helpful to the visitors and are all very caring towards the residents. My mum seems happy at Frethey and always joins in with the activities. Her health has definitely improved since she has been at Frethey, and this can only be because of the care that she gets there.

I am not able to see Mum very often, but I am happy knowing that she has the care that she gets and that she is safe and happy.

Reply from Home Manager, Home Manager at Frethey House

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Frethey House. The team join me in thanking you for your positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from J B (Daughter of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience

My husband has only been in Frethey House for a short time, but his care has been excellent, and he is settled in well and seems very relaxed and happy!
He was moved from another care provider as he was very unhappy there and seems to have settled in very well.
Many thanks to all concerned from both

of us!

Reply from Home Manager at Frethey House

Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Mary S (Daughter of Resident) published on 28 July 2022

Submitted via Website • Report

Overall Experience

My mum became a resident at Frethey House in April 2022, at 95 years old, having never wanted to go into a home. She has settled incredibly well under the circumstances and always comments how lovely the staff are towards her. Unfortunately, due to having had shingles prior to moving into the home,

she isn't up to leaving her room, a thing I am keen to encourage in time. Her sight, and hearing have also taken their toll, but her mind is still very much with us.
The staff are always pleasant when we visit and we see them more as friends. They try their very best to cater for her needs and help us with any questions. I am impressed that they keep me informed of any changes that I need to be made aware of, and feel mum is in capable hands.
As we are not local we appreciate any updates and being able to visit now without an appointment. A lovely house and grounds, with friendly approachable staff - couldn't ask for more!

Reply from Home Manager at Frethey House

Thank you for taking the time to leave such a lovely, detailed review of our home and staff. We are pleased your mum is settled here and you receive the updates you would expect. We looking forward to welcoming you again on your next visit and will pass your wonderful feedback on to the whole team. Thank you again for your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Colin M (Son of Resident) published on 20 July 2022

Submitted via Website • Report

Overall Experience

This home was the only one we could find where they could be together, as one needs nursing care and the other just care, they have rooms opposite each other.
One has been in two previous homes before moving here to be together and states that this is the best by a long way.
I find the staff outstanding

as they keep me up to date about their health, any issues, and are always willing to help. Including cancelling their credit card when they were tricked into revealing their details.
Everything I have asked for has been no problem.
They even baked a cake and put up decorations for their 72nd wedding anniversary. This really made their day and were both very happy.
I feel very relaxed knowing they are being looked after and not having to worry.
My father went in for a week to see if he liked it and did not want to leave, think this sums everything up.

Reply from Home Manager, Home Manager at Frethey House

Thank you for giving us such a lovely review, we are pleased your parents are able to stay together and we are delighted that your father enjoyed his week with us so much that he wanted to stay. It is a pleasure to celebrate our residents milestones with them, such as their 72nd wedding anniversary, thank you for allowing us to be involved. We are glad we are meeting your expectations and will pass your lovely words onto the team, who will be pleased to hear such positive feedback. Thank you again for taking the time to leave a review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Paula R (Daughter of Resident) published on 29 June 2022

Submitted via Website • Report

Overall Experience

My Dad moved into Frethey House only five weeks ago and already is so settled and happy. The staff are so attentive and kind and made him feel so at home. He looks so much better it's all the good food he is having and the attention. Thank you all

Reply from Home Manager, Home Manager at Frethey House

Thank you Paula for your kind words and recognition of the team at Frethey House. Your dad is a joy to care for and we are so pleased he is enjoying his food and improving. Your comments will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from D C (Daughter of Resident) published on 17 February 2022

Submitted via Website • Report

Overall Experience

Mum has been a resident of Frethey House since July 2019 relocating from Glasgow to be closer to family. From her warm welcome on day one has regarded the staff at Frethey part of her extended family and has been consistently positive about her move there which is a testament in itself.
We have always

found the staff to be professional, responsive, approachable and welcoming despite changes in management and staff which can be an unsettling time for everyone. They always take time to communicate concerns they may have regarding any changes in Mums health and equally will investigate and respond to any concerns regarding Mum’s health that we have had as a family.
Inability to visit at various points throughout the pandemic was a frustrating time for us but I fully believe the staff placed the resident's well-being at the forefront of decisions made which is as it should be.
Mum is well cared for happy, content and positive at her home in Frethey House which is all we can ask.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from B H (Daughter of Resident) published on 15 February 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care. Mum looks beautifully washed and dressed. Nails are short and clean. Staff go the extra mile, so caring to her and kind. Very grateful to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from A C (Daughter of Resident) published on 8 February 2022

Submitted via Postal Card • Report

Overall Experience

Even though my mum was only at Frethey House for three months, she received more kind care than she received in eighteen months at another care home. Sadly, Covid did us no favours. The staff and manager at Frethey House are wonderful! Sadly, mum rarely took part in any activities - her own choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Colleen M (Daughter of Resident) published on 21 December 2021

Submitted via Website • Report

Overall Experience

Sadly, my father had a very unhappy respite stay at Frethey House, and, whilst this was certainly partly due to his state of health at the time, there were several issues and concerns which I raised with the company subsequently. In spite of assurances to the contrary, I have not received a reply (other

than acknowledgment of receipt) to my emails. It is disappointing, to say the least, and does not reflect well on the company's mission statement or their alleged ethos of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Claire C (Private Carer of Resident) published on 17 February 2020

Submitted via Postal Card • Report

Overall Experience

The home has a friendly and relaxed atmosphere and the staff are always welcoming and greet me with a smile. At Christmas time we were invited to join in and given a three-course meal and a glass of wine. Because the resident was unable to get up - a table was laid up in her room, complete with Christmas

crackers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Frethey House
from Julian S (Son of Resident) published on 13 February 2020

Submitted via Postal Card • Report

Overall Experience

The staff are always very cheerful and helpful at whatever time of day I visit. The home is always very clean with no nasty smells.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Aria Care in Somerset

Aria Care Locations in Somerset (1)

Aria Care Reviews in Somerset (47)

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Frethey House

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers