Aria Care in Warwickshire | 1 Care Home

Review of
Gildawood Court
from J J (Friend of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Found the home smelly. Very few staff at any time. White staff can be rude. Black girls are more friendly. Untrained and taking too long to care for residents. The toilet had excrement in and the bedpan had too. I had to clean and flush the toilet. The resident is made to feel they were in the way and

made to feel prisoner.

Reply from Home Manager, Home Manager at Gildawood Court

Nothing is more important to us than providing the highest quality care to our residents. When experiences are less positive, we are committed to learning from them to improve the care we provide to both our residents and their loved ones. We have shared your comments with the team, who are dedicated to continuous learning and improvement through feedback.

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Review of
Gildawood Court
from J P (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Just cannot fault the care received by Dad at Gildawood. He went from being bed ridden and unable to feed himself after hospital discharge to being up on his feet and getting a little bit of independence back even with him living with Alzheimer's. Big thanks to all the staff. You are all amazing and

he would have definitely stayed with you if it was closer to home.

Reply from Home Manager, Home Manager at Gildawood Court

Many thanks for your lovely feedback. It is wonderful to hear the positive impact our care had on your Dad following his hospital discharge. Our team is dedicated to ensuring every resident feels safe, happy, and well looked after, and it's great to hear that this has been your experience.

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Review of
Gildawood Court
from Georgina E (Partner of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My partner was looked after by experienced, caring and kind staff. All her needs were met in pleasant surroundings. All staff were supportive to myself and went above and beyond to sort a difficult situation out.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you, Georgina, for your kind words about our team. Every member of our team works very hard to provide the highest quality of care and it's lovely for them to receive this kind of feedback from our residents' loved ones. They'll be delighted to hear your praises!

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Review of
Gildawood Court
from Stephen S (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Mum's been in care for nearly 3 years and as her health has deteriorated her support has increased. I can't fault the way she's been treated throughout her stay or how the home keeps her family up to date with her changing medical needs.
On visits when staff have been present, nothing has been too

much trouble and they have taken time to talk and answer questions about Mum when asked. Thank you all for everything you do.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you for taking the time to leave us such a lovely review, Stephen, your appreciation and recognition of our team means so much to us! We know how difficult it has been for Mum and for yourself seeing the decline in her health and we hope we've made this time a bit easier for you both - we're always here to help and do everything we can to support Mum and her family. Thank you again for your wonderful feedback - the team will be touched to hear your kind words!

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Review of
Gildawood Court
from Jack D (Son of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

To me this is the best place for my mother. My mother is more safe here and more relaxed, jolly, cheeky and witty but happy to see her happy within herself and the people who care for her all of the time. You can see this in my mother's face when we see her, we love to visit as much as possible.
Five

Golden Stars all day long to all of the staff and a big thank you to all of them.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you so much for your wonderful review, Jack, it's lovely to hear that your mother is happy and relaxed at Gildawood Court, our team will be delighted to hear your kind words!

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Review of
Gildawood Court
from K T (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

Overall a good place. Dad was upstairs on a discharge to assessment. Nice enough room however could have done with hoovering and cobweb removal more often!
There are a few members of staff who really made things for Dad.
Food was a massive issue. I took meals in every day for Dad.

Reply from Home Manager, Home Manager at Gildawood Court

We pride ourselves on the resident experience and are sorry that you were unhappy with aspects of your father's care. We take comments such as this extremely seriously, though in this instance these differ from our own records. We would be interested in learning more about your experience and would be grateful if you could contact us at wecare@ariacare.co.uk. We are always looking to learn and improve from any feedback we receive.

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Review of
Gildawood Court
from W B (Partner of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

Vert friendly. Good visiting times, very flexible.

Reply from Hayley Rix, Home Manager at Gildawood Court

Thank you for your review, we appreciate your feedback.

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Review of
Gildawood Court
from J S (Daughter of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been here for over 6 months now and I am so happy with the care she receives. The staff are great and she loves the activities and social events. From a personal perspective, the support that the staff and management have given to me during this transition has been wonderful. Making a decision

for a loved one to enter a care facility is difficult and Gildawood has been very supportive.

Reply from Hayley Rix, Home Manager at Gildawood Court

Thank you so much for your feedback, it's wonderful to hear that Mum is happy and enjoying our activities and events! Our team will be touched to hear your lovely comments.

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Review of
Gildawood Court
from Jane H (Daughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Very caring staff.
Residents are looked after by trained staff.
Food is excellent.
Clean surrounding.
Administrative staff are very approachable.
Dignity towards all residents is clearly visible.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you so much for your lovely comments; feedback from relatives of our residents means so much to our team at Gildawood Court!

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Review of
Gildawood Court
from S P (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

I viewed Gildawood prior to my mum becoming a resident. I knew straight away it was the right home for my mum. It just felt right - the atmosphere, the location and the home itself.
What I had not bargained for was just how fabulous the staff are. They go above and beyond to support my mum. Even when

staff and my mum are not aware I have arrived, I can see the relationship they have with her.
I can't thank them enough! Everything is just perfect!

Reply from Home Manager, Home Manager at Gildawood Court

Thank you so much for your kind words, it means so much to our team when their passion and dedication is recognised by relatives of our residents, they will be touched to hear your lovely comments!

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Review of
Gildawood Court
from P H (Wife of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Shortage of qualified staff. Agencies used do not speak properly to residents. Sometimes too quiet. My husband has not had his teeth cleaned or false teeth stuck in for over a year. I have mentioned this numerous times. Overall the staff are very pleasant and friendly. Loss of property is a constant

complaint. Outside garden could be made more resident-friendly. Seats shaded areas and paths to walk on grass area is very uneven.

Reply from Home Manager, Home Manager at Gildawood Court

We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive, though in this instance our records differ from your account. Therefore, we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.

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Review of
Gildawood Court
from E C (Daughter of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience

My dad was neglected to the point he developed a nasty fungal infection and was taken to A&E. I was told I was going to be contacted by the manager and wasn't to discuss my complaint.
Still waiting for communication from them. And also hasn't communicated with me to see if my dad is ok.
Very let

down and upset with the care received.

Reply from Home Manager, Home Manager at Gildawood Court

We pride ourselves on the resident experience and are sorry that you were unhappy with aspects of your father's care, though in this instance our records differ from your account. We understand that you are due to meet with the management team at the home who are committed to learning and improving from feedback.

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Review of
Gildawood Court
from Julie S (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care that my dad has received at Gildawood Court. He has felt comfortable and safe in his own room and has been attended to well by the carers.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you for taking the time to leave a review. We're happy to hear that dad is receiving such great care at Gildawood Court and will pass on your kind comments to the whole team. Thank you.

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Review of
Gildawood Court
from Karen L (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum came here on discharge from hospital for respite.
The staff were very relaxed and friendly. Residents could come and go as they pleased, mix in open-plan lounge area or spend time in their rooms. It was a very person-centred care home. The rooms were lovely, and looked clean, meals looked very

nutritious, plenty of choice and healthy. My mum is a fussy eater. I had peace of mind that my mum was well cared for and safe and more importantly she was happy.
Management were regularly seen on the visit and well led. Mum developed friendships with others on the unit, who were staying as well.
My mum was reluctant to go to the care home but she had a positive experience and so did the family.

Reply from Home Manager, Home Manager at Gildawood Court

Many thanks for taking the time to leave us a review and for your comments. We are delighted to hear your mum enjoyed her respite stay and had a positive experience. Your feedback has been shared with the team.

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Review of
Gildawood Court
from L F (Daughter of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

Since my wonderful father has been in Gildawood, all the stress has left me. I will never forget the manager's first words as I left Gildawood on the first day I left Dad there, with tears in my eyes. She said "You can go back to being his daughter and let us take over" and that has been so true. When

he is unwell and waiting for an ambulance, they sit with him. They phone us with updates. A lovely gentleman carer shows him funny clips on social media and makes sure he has football/Bond films on TV.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your dad is receiving such great care at Gildawood Court and that the variety of activities are enjoyed. I will pass on your kind comments to the whole team.

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Review of
Gildawood Court
from Faisal J (Son of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

Always found the staff helpful, especially one member of the care staff, who bends over backwards to support and is ever so nice.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you Faisal for taking the time to leave us a review and for your recognition of the team at Gildawood Court. Your comments will be shared with the team.

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Review of
Gildawood Court
from Michelle p (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

Having to move Dad into care was such a difficult decision. But Gildawood Court Nuneaton have been amazing. The transition was made easy. The staff were so welcoming and friendly and it felt so reassuring to have them there for Dad. I spoke to my dad on the phone today and the difference is amazing.

From tears and heartbreak on previous calls when he was at home or in the hospital to a lovely chat with my dad was so good I could hear how much happier he is now. Thank you.

Reply from Home Manager, Home Manager at Gildawood Court

Thank you, Michelle, for taking the time to leave us a review and for your lovely comments about the team at Gildawood Court, it is lovely to hear that your Dad is settling in at our home. Your feedback will be shared with the team.

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Review of
Gildawood Court
from J T (Daughter of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care and attention that our father has had in the time that he has been at Gildawood Court Care Home.

Reply from Home Manager at Gildawood Court

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We are pleased that your father has settled at Gildawood Court. Your feedback will be passed on to the team.

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Review of
Gildawood Court
from G K (Son of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience

The transition from hospital to care home, of course, made Mum and the family very anxious. Gildawood Court Care Home was very welcoming and understanding and were there to answer questions and enable us as much as possible. The room is comfortable, there seem to be enough activities, lovely food and

endless tea (my mum's requirement!) Mum loves singing and there seems to be plenty of opportunities for her to enjoy doing that with others here. A few times, there have been medical emergencies with Mum and these have been handled quickly and very thoroughly by staff and very caringly, as if she were a family member, which we notice and appreciate.

Reply from Home Manager at Gildawood Court

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and we are extremely pleased that your mum enjoys the activities, food and of course the tea, that we have to offer at Gildawood Court. Your feedback will be shared with the team.

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Review of
Gildawood Court
from Leigh F (Daughter of Resident) published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been in Gildawood Court since June 2022, she has settled very well and seems so happy. Staff are always friendly and approachable. They let me know if there are any concerns with Mum and any problems are sorted out efficiently.

Reply from Home Manager at Gildawood Court

Leigh, thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Gildawood Court. The team join me in thanking you for your positive comments.

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Care Home Owned by Aria Care in Warwickshire

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