Aria Care in West Sussex | 3 Care Homes

Review of
Rectory House Nursing Home
from S B (Sister of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I have always found all the staff to be pleasant, kind and very helpful. My sister is happy and feels safe in Rectory House and loved by all. I enjoy visiting her and like being greeted by one of the Rectory House family. My grateful thanks to you all.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you so much for your wonderful review, we're delighted to hear that you have felt so welcome at Rectory House and feel like one of the family - it's so important to us that not only our residents but their families feel a part of our community! Our team will be touched to hear your lovely comments.

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Review of
Walstead Place Care Home
from A C (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

This is my mother's 10th stay and as always, she is happy and well cared for and the house is clean and well run. She loves the staff and trusts their care and judgment in my absence. She is always happy to be here.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Many thanks for your positive review. We're so pleased to hear that your mother has had another positive stay with us at Walstead Place. The care and services we provide as a team to our residents and their loved ones are extremely important to us, so it's wonderful that she loves the staff and trusts us in your absence. Your kind comments have been passed on to the team, who will be delighted to hear your feedback.

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Review of
Rectory House Nursing Home
from Katie B (Niece of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My relative has been part of the family at Rectory House for over 3 years now. She arrived during the time of COVID restrictions so it was hard to get a real insight into the care provided during that time. However, it has been so good to see the care for my aunt improve during her time there as restrictions

were lifted. She is always happy and contented whenever I visit and I love the open door visiting policy now so I can turn up at anytime (and I do). I am often there for meal times which are good and served really nicely. Activities have grown and cover a really good range too.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for your thoughtful feedback, we're so pleased to hear your aunt is happy and comfortable at Rectory House, and that you've seen improvements in her care over time. We truly appreciate that you take full advantage of our open-door policy and feel comfortable visiting whenever you like - it's always a pleasure to see you! Your feedback is so important to us as we work to provide the best care possible for all our residents. Thank you again for your support.

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Review of
Walstead Place Care Home
from Moray S (Wife of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband is extremely happy here and very relaxed. The staff are amazing not only in the standard of care they give - which is excellent, but in the kindness they give too. The atmosphere in the home is happy. The staff know all their residents very well and share fun and laughter with them as well

as empathy. It is not easy to leave a relative in the care of others but the minute I visited here, I knew it would be exactly right. My son and I feel like part of a big happy family here. Thank you!

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband is receiving such great care at Walstead Place and that you and your son feel like part of the family here. I will pass on your kind comments to the whole team.

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Review of
Rectory House Nursing Home
from A H (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Rectory House Nursing Home has looked after mum very well, she is very happy there. She is always clean and tidy. The staff are very good to her and always friendly. Thank you for looking after mum so well.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you so much for your review. We're delighted to hear that Mum is so happy here at Rectory House. We really appreciate your kind words about our team and your trust in us means the world!

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Review of
Rectory House Nursing Home
from C S (Son of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

The home looked lovely at Christmas. The activities during this month and ongoing now have been 100% improved. There is a lovely atmosphere at Rectory House Nursing Home and the staff, including management, seems to be working well and in the same direction. I would have no hesitation in telling any

relatives or friends about their loved ones becoming a resident. The staff, including domestic and chefs, are involved in the overall well-being too, which is great. Thank you.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for your feedback. We're thrilled to hear that you've noticed improvements in recent months. We're always working to improve our services, and your input is incredibly valuable to us. We also appreciate your kind words about our team and their commitment to supporting the well-being of our residents. Thanks again for your review.

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Review of
Rectory House Nursing Home
from Diane M (Sister-in-law of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

My sister-in-law has adjusted well to the routine of the Rectory House Nursing Home. The guest visits have enabled me to see how well the home is run. The staff are qualified and proactive yet maintain a relaxed and friendly manner to all.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for your review, we're delighted to see that your sister-in-law has settled in and adjusted so well to life at Rectory House. We know that it can be a difficult transition for new residents, and we hope our team have been able to make her feel welcome. Our team is focused on providing the highest quality of care while also creating a relaxed and friendly environment for residents, so we thank you for your recognition of their efforts.

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Review of
Rectory House Nursing Home
from A S (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Very clean care home, and all staff are very friendly. My Mother stayed for 2 weeks of respite care after a time in hospital. She was well cared for.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for your review and for commenting on our friendly team and the cleanliness of our home, we all work very hard and appreciate your positive feedback!

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Review of
Rectory House Nursing Home
from G K (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

I am so happy my Mum is at Rectory House, she has only just moved in but everyone is so caring it is amazing. I am so happy that they get Mum out of bed every day and include her in daily activities.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

We really appreciate your lovely feedback, it's so important to our team to ensure everyone is included in activities and feels a part of our community so your recognition of our efforts means a lot to us! We're delighted to hear that you're so happy with your mum's care at Rectory House, thank you for your trust in us.

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Review of
Rectory House Nursing Home
from M R (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Once settled from her previous care home, Mum settled down and, I believe, enjoyed her time at Rectory House. All the staff were caring and treated Mum well, and she liked them all. Mum liked her Sunny Room and the view of the garden. Special thanks to the activities team who made Mum's days full of

fun and laughter.

Reply from Rectory House Nursing Home, Home Manager at Rectory House Nursing Home

Thank you so much for sharing your feedback with us. We're so sorry for your loss and we really appreciate you taking the time to share these kind words with us. It was an absolute privilege for our team to care for Mum and have her as part of our community. Our activities team love being able to bring fun and laughter to our residents and will be touched by your lovely comments!

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Review of
Kings Lodge
from Deborah E (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Wonderful staff who are all professional, kind, and caring. I have worked in care for over 40 years, and I am really impressed with the high standards and compassion that are shown to my mother, who has Alzheimer's. The activities have been a real bonus for us as my mother can join in and feel valued.

I am always made to feel welcome when I visit. The manager has provided invaluable support and reassurance to me. I can't thank them enough for making such a positive difference in both our lives.

Reply from Home Manager, Home Manager at Kings Lodge

Thank you for your lovely comments. We're delighted to hear that the care your mother receives at Kings Lodge has had such a positive impact on both of your lives. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your feedback will be shared with the team.

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Review of
Kings Lodge
from H O (Daughter-in-law of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My Nursing Home search for FIL started in Spring 2024. After research, the family decided on Kings Lodge. He moved in June 2024. He has complex nursing needs and poor mobility. Although a few niggles arose - overall the care he has received in the past 6 months has been excellent. Every member of staff

is polite, friendly and helpful. The activities team are amazing, the Christmas Panto was brilliant. There are regular themed events. They organise Chess for him. His mobility has deteriorated - KL worked hard with him to slow this down. He likes the food. It has a room for private family events. His care team is exceptional, one in particular. I'm informed of changes and concerns, but he is as independent as he wants. Another staff member in particular was a great help in settling him in and supporting us as a family. The maintenance team have been a great help. As a family, we are delighted with the standard of care he receives. It gives us all complete peace of mind, which is priceless.

Reply from Home Manager, Home Manager at Kings Lodge

Thank you for taking the time to leave us such a fantastic review! It's wonderful to hear that your experience at Kings Lodge has been so positive and that the team has worked together to make your father-in-law's experience as comfortable and fulfilling as possible. I will pass on your kind comments to the whole team.

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Review of
Walstead Place Care Home
from S H (Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Food very good, staff excellent, patients helpful and friendly.

Reply from Walstead Place, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're receiving such great care at Walstead Place. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
Kings Lodge
from D B (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Kings Lodge cared for my Father for the last few months of his life. I cannot praise the fantastic staff enough. My father was looked after with complete dignity and compassion throughout. The staff are thorough and professional and the property was always super clean.
I cannot praise these people

enough and they will always hold a special place in my heart for how they cared. Thank you.

Reply from Home Manager, Home Manager at Kings Lodge

On behalf of the team at Kings Lodge, we would like to express our sincere condolences to you and your family. We hope we made your father's stay as peaceful as possible. Thank you for your kind words, your comments will be passed on to the team.

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Review of
Walstead Place Care Home
from Sheila A (Respite Resident) assisted by family/friend published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

Thank you to everybody at Walstead Place. So friendly and welcoming, you made my stay very pleasurable. I can't believe how every team member knew my name!

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you so much for taking the time to leave us such a fantastic review, Sheila! We're delighted to hear that you received such wonderful care at Walstead Place. Your kind words truly mean a lot to us, and we'll be sure to pass them on to the entire team.

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Review of
Rectory House Nursing Home
from Andrew B (Son of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

Everybody in the home is very very caring and thoughtful about needs and attentive to Mum. The home has outstanding grounds and courtyard where they hold parties. Inside is spotless and is perfectly decorated for Christmas. Every time we visit we're offered tea and coffee or shown where the coffee machine

is.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you so much for your lovely review and your kind comments about our team and their thoughtful and attentive approach to Mum's care. We're glad you've been made to feel welcome on your visits and we appreciate you noticing the cleanliness of the home as well as our lovely decorations. We take great pride in maintaining our beautiful home, our domestic team work very hard to keep it spotless and we've all put a lot of thought into the Christmas decorations, so your wonderful feedback means a lot.

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Review of
Rectory House Nursing Home
from J W (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

All staff have been very friendly and kind. Only thing I'm not too keen about is resident having to use plastic mugs instead of own china mugs. Mattress alarm keeps going off constantly, it's nice to see the residents being involved the activities.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you so much for your feedback, we really appreciate your recognition of our kind and friendly team members, and we're glad you've gotten to see the many activities our residents enjoy together. Regarding the plastic mugs and mattress alarms, we appreciate that this isn't ideal, however, there are certain safety precautions we have to maintain consistently to ensure our residents' wellbeing. We will pass your comments on to our team, thank you again for sharing this with us.

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Review of
Kings Lodge
from Fiona S (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

I cannot express my heartfelt gratitude to King's Lodge and its staff for the exceptional care provided to my Mother. She stayed here was for about 18 months, arriving in a fragile state with Alzheimer's. During her stay, she regained strength and happiness with the staff's love, compassion, and professionalism.

The nurturing environment created by the staff allowed my Mother to feel loved in order for her to settle into the home. The staff improved her quality of life and enriched her spirit, making her time there memorable and fulfilling. Her end-of-life care was outstanding and peaceful. I cannot thank you enough.

Reply from Stuart Lamacraft, Marketing Assistant at Kings Lodge

Thank you so much for your kind words and for taking the time to share your heartfelt experience. It means the world to us to know that your Mother found strength, happiness, and love during her time at King's Lodge. We are deeply honoured to have been part of her journey and to have made a difference in her life. Providing compassionate and professional care, especially during such significant moments, is at the heart of everything we do. Your gratitude inspires us to continue striving for excellence in the care we provide. Thank you again for entrusting us with her care-it was truly a privilege.

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Review of
Rectory House Nursing Home
from Anne G (Regular Volunteer) published on 20 December 2024

Submitted via Website • Report

Overall Experience

I visit a couple of people in the home to give them holy communion, from the local church. The staff are friendly and helpful. The ladies I visit seem happy and well cared for. Their rooms are clean and tidy.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you so much for your thoughtful review, Anne, and for providing such a valuable service to our residents, your visits mean so much to us! We're pleased to hear that the residents you've met all seemed happy - we're sure your visits have something to do with that! Thanks again for your kind words.

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Review of
Rectory House Nursing Home
from Sandra W (Regular Volunteer) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Enjoyed coffee morning and would like to be back for many more. Very friendly and very pleasant company the buffet very very enjoyable and all home made. It was nice to catch up with people. It had a very good feel about it. Staff were very attentive it was a bit daunting for me to start with but so

welcoming.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you so much, Sandra, for your lovely feedback and for joining us for our coffee morning, we would certainly love to have you back for many more in the future! We're glad you enjoyed the delicious buffet our talented hospitality team put on and felt welcome among our lovely community. We hope to see you again soon!

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Care Homes Owned by Aria Care in West Sussex

Aria Care Locations in West Sussex (3)

Aria Care Reviews in West Sussex (315)

Rectory House Nursing Home

Walstead Place Care Home

Rectory House Nursing Home

Walstead Place Care Home

Rectory House Nursing Home

Rectory House Nursing Home

Rectory House Nursing Home

Rectory House Nursing Home

Rectory House Nursing Home

Rectory House Nursing Home

Kings Lodge

Kings Lodge

Walstead Place Care Home

Kings Lodge

Walstead Place Care Home

Rectory House Nursing Home

Rectory House Nursing Home

Kings Lodge

Rectory House Nursing Home

Rectory House Nursing Home

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