Aria Care | 67 Care Homes

Review of
Frethey House
from D R (Niece of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff welcoming and my auntie seems very happy and comfortable. Thank you for looking after her so well. Some of the questions we haven't been here to be able to answer.

Reply from Home Manager, Home Manager at Frethey House

Thank you for taking the time to leave us a review and it is lovely to hear that your auntie is happy and comfortable with us at Frethey House, it is our privilege to support her and we appreciate your feedback which has been shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Denham Manor
from Karen C (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

I cannot speak highly enough about Denham Manor. My mum has been a resident for nearly 6 weeks now and we know she's in the right place. From the beautiful room and gardens (which will be fab in the better weather), the amazing staff, lovely food, fantastic services and especially the care she is receiving.
The

Manager and his Deputy are outstanding, nothing is ever too much trouble for them. One request and it's done!
Every single member of staff is friendly and happy, all genuinely loving their job.
Thank you all!

Reply from Home Manager, Home Manager at Denham Manor

Many thanks for taking the time to leave us a review and for your lovely comments about our home, team and the care your mum is receiving, we are pleased she likes her room and our gardens and hope she will get to enjoy them more as the weather improves. Your feedback has been shared with the whole team who will be delighted to receive it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from Jenny M (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum move to Southlands she has been very happy. Its lovely that we can visit at any time and are always made very welcome.
Mum is looked after so well by all the lovely staff. She enjoys all the food and she has a lovely room.
The entertainment is fantastic.
The home is first class and

well managed. A+++.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Many thanks for your positive review. We're happy to hear that your mum is receiving such great care at Southlands Place and is happy with her room, the food, and the entertainment. I will pass on your kind comments to the whole team, who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from Sylvia S (Friend of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been to a lot of fan days and events and have found that the staff and building to be excellent. I am a friend of a resident here and it doesn't matter what time of day you visit you have a lovely welcome.
The staff are all friendly and the building is very well equipped.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your experiences at Southlands Place have been so positive. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from D D (Son of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.

The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.

Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dormy House
from Andrew P (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Attention to detail that surpasses all expectations. My mum was taken ill at home and suddenly became incapacitated, therefore she needed to moved to a care home with her husband who she was looking after. The staff at Dormy House attended to every need with compassion and care. They frequently communicated

with our family with awesome ideas that made what was a frightening situation for my mum to one of comfort and peace. Thank you to everyone at Dormy House, you are wonderful. Don't forget the Chef, great grub!

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your mum is receiving such great care at Dormy House. The care and services we deliver as a team to our residents are extremely important to us, so we're delighted to hear that you and your family feel supported. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from L C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

A very happy and caring home.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heffle Court
from R C (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had

any problems and built up very good friendships with staff.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Huntercombe Hall Care Home
from Clare A (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with everything that Huntercombe Hall do for my mum. All very good at what they do and the care they receive.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for your lovely review, it's really appreciated by the whole team. Everyone here is dedicated to giving the best care possible, so it's wonderful to hear that you're happy with everything we do for your mum. We'll pass on your comments to our team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Southlands Place
from H F (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Enjoyed the Valentine quiz and the atmosphere in this lovely care home. The staff is very welcoming and looks after you very well.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you enjoyed the Valentine's Day quiz and that you felt welcomed by the team at Southlands Place. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brook House
from Karen M (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

When I first viewed Brook House I almost cried, I knew straight away that it was the ideal place for my mother. It ticked every box and a few more. Every member of staff that I met were so caring and friendly and helped me realize how much happier my mum would be. My mother has now been there 10 days

and has settled in so well, joining in the activities and eating her lunch in the dining room. She is no longer lonely and agrees with me that Brook House is her lovely new home. The staff are always there for both my mum and myself. Making me feel welcome to visit anytime, nothing is too much trouble. All I can say is - thank you to you all from my mother and myself.

Reply from Brook House, Home Manager at Brook House

Thank you so much for your heartfelt message, Karen, we're so happy to hear that Brook House has turned out to be the perfect place for your mum. It means a lot to us that you felt confident in your choice from the very beginning and that she's settled in so well. We always aim to create a warm, welcoming environment where everyone feels at home, and it's wonderful to know your mum is enjoying the activities and her new routine. Your kind words mean so much to us, and we'll continue doing our very best to make sure she's happy and comfortable. Thank you again for taking the time to share your kind words with us!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Abbeycrest Nursing Home
from Clemence G (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother settled in easily and soon made friends with residents and staff. Mum's health improved vastly over her 4 week respite stay and I can't thank the staff enough for their kindness and support.

Reply from Home Manager, Home Manager at Abbeycrest Nursing Home

On behalf of the team at Abbeycrest, we would like to thank you for your wonderful feedback. We're happy to hear that your mum received such great care and settled in so quickly during her respite stay. Your kind comments have been passed on to the team, who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Acacia Lodge
from B C (Aunt of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are always very caring and helpful nothing is too much for them even for the familys of the resident. Rooms are always very clean and so are the resident. There is always plenty of food and looks lovely.

Reply from Home Manager, Home Manager at Acacia Lodge

Many thanks for your lovely feedback about our team and home, the care and services we deliver as a team to our residents and their loved ones is extremely important to us, your feedback will be shared with the team, who will be delighted to hear it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Galsworthy House Nursing Home
from Stella C (Wife of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My husband was having a month of respite care
The staff were polite and caring
I do think he was left too much on his own in his room and was not stimulated enough
I therefore had to take up this job which didn't give Me the respite I needed

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

We pride ourselves on the resident experience and are pleased to hear you were happy with your husbands care during his time at Galsworthy House. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Forth Bay Nursing Home
from N H (Granddaughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and welcoming, from an overall experience I feel there needs to be more activities/outings for residents to engage in, there have been a few times I've visited and residents are sitting round the TV watching inappropriate films with violence, swearing and they have complained. I feel

staff should be more aware of this, it shouldn't be relatives that are having to find something more
suitable to entertain them. There are times when I know my gran is well looked after depending on what team is on that day. Personal care and hygiene could be improved.

Reply from Home Manager, Home Manager at Forth Bay Nursing Home

Feedback like yours is extremely important to us, as it does not align with the typically positive responses we receive. We understand that you have already spoken with our team, who have taken your concerns seriously and implemented improvements based on your feedback. If there is anything further we can do, please don't hesitate to reach out to us directly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ferfoot Care Home
from L P (Sister of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

All welcoming. Everyone looks well cared for. Have visited at various times of the day but was always greeted with kindness and respect. Always keeping us up to date with everything, a special thanks from us to all of them. The team is amazing and goes the extra mile, and they are great with getting

touch. All of them are an absolute asset. I know my sister is happy in Ferfoot. So we as her family are happy too.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you so much for your lovely feedback! We're really pleased to hear that you've felt so welcomed and well-informed during your visits. Our team genuinely cares about all our residents, and it's fantastic to know that your sister is happy here at Ferfoot. We'll be sure to pass on your kind words to everyone - they really do go above and beyond. Thanks again for sharing your thoughts, and we're so grateful to have your trust and support!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dormy House
from I M (Mother of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Since mum was transferred from hospital to Dormy House, she has changed her lonely life on her own to meeting other residents. It's going to take time to come out of her shell. What I can see so far the staff have been kind to her and very helpful, meeting her day-to-day needs. Keep it up, Dormy House.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your lovely feedback. We're so glad to see that mum is starting to meet other residents and settle in. We understand it takes time to adjust, and we're here to support her every step of the way. It's great to know that our team have been kind and helpful in meeting her needs. We'll keep doing our best to make sure she feels comfortable and cared for. Thanks again for your kind words!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowle Park Nursing Home
from Joanne H (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Staff at Knowle Park went above and beyond for my Dad on his Birthday.
They made sure my Dad was totally spoilt and he was made to feel very special indeed.
The genuine care that the staff provide at Knowle Park to my Dad on a daily basis means such a lot, not only to my Dad but to us as his family

too.
Great work to all at Knowle Park and thank you for everything you do.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you so much for your kind words. It means the world to us to know that your dad felt so special on his birthday. The team at Knowle Park genuinely cares for each resident, and we're so glad that this shows in the way we look after your dad every day. It's a real privilege to be a part of his life, and we're grateful for the trust you and your family place in us. We'll continue doing everything we can to make sure he feels loved and cared for. Thanks again for taking the time to share your lovely comments!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brook House Nursing Home
from Robin B (Son-in-law of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident for nearly four years since a fall that fractured her hip. Her dementia is slowly progressing and she is now mid stage. She has been very well cared for by the staff who are very good and patient with her. I would recommend this as a great place with plenty of activities

and entertainment which keep all the residents engaged. From the manager down everyone is approachable and happy to help in any way.

Reply from Brook House, Home Manager at Brook House Nursing Home

Thank you so much for taking the time to share your feedback, Robin, we know how challenging it has been for your mother-in-law and your family and it's great to hear that our team are doing a good job of looking after her. We're very proud of our them and their commitment to person-centred care and your recognition of our efforts means the world! Thanks again for your lovely review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brook House Nursing Home
from S B (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Mum is extremely well looked after by all the carers and the nursing staff, considering her mid stage dementia. There are lots of activities and entertainment for the residents which Mum enjoys. It's the best place for her to be and the family are really happy that she's there.

Reply from Brook House, Home Manager at Brook House Nursing Home

Thank you so much for your lovely feedback, we're so pleased to hear that Mum is enjoying herself and it's great to see her engaging with the activities and entertainment we put on. It's wonderful to hear that your family are assured in her care - we really appreciate your trust in us!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Aria Care

Aria Care Locations (67)

Aria Care Reviews (4822)

Frethey House

Denham Manor

Southlands Place

Southlands Place

Heffle Court

Dormy House

Heffle Court

Heffle Court

Huntercombe Hall Care Home

Southlands Place

Brook House

Abbeycrest Nursing Home

Acacia Lodge

Galsworthy House Nursing Home

Forth Bay Nursing Home

Ferfoot Care Home

Dormy House

Knowle Park Nursing Home

Brook House Nursing Home

Brook House Nursing Home

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers