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Care Home Owned by Bracebridge Care Group Ltd in Lancashire

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bracebridge Care Group Ltd in Lancashire

Only the locations & reviews in Lancashire for Bracebridge Care Group Ltd are showing below.

View the details of all 5 locations (with 61 reviews) owned by Bracebridge Care Group Ltd

Bracebridge Care Group Ltd Locations in Lancashire (1)

 

1 Care Home owned by Bracebridge Care Group Ltd in Lancashire

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Acer Lodge

Eleanor Street, Blackburn BB1 1GA 

9.7 14 reviews
"I am incredibly grateful for the care my dad received during his two-week respite stay at Acer Lodge care home. The staff went above and…"   Read all 14 reviews
Location Type Care Home

Acer Lodge care home in Blackburn is newly built (2024) offering dementia nursing, nursing and residential care for people over 55. The home offers heart-centred and high-quality care, fostering a sense of community, well-being and independence. Acer… Read more about Acer Lodge

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 70 Rooms from £1,000 / week

Bracebridge Care Group Ltd Reviews in Lancashire (14)

9.5
Bracebridge Care Group Ltd has a Group Review Score of 9.5 (9.481) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bracebridge Care Group Ltd must have a Review Score.

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Review of

Acer Lodge

from M S (Respite Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the care my dad received during his two-week respite stay at Acer Lodge care home. The staff went above and beyond to ensure he felt comfortable and well taken care of. The care home itself was immaculate, providing a warm and welcoming environment that made him feel right
at home. From the moment we arrived, we were treated like family. The staff were attentive, always offering us drinks and making sure we had everything we needed. It's clear that they truly care about their residents, and I couldn't be happier with the experience. Highly recommended for anyone seeking excellent care in a friendly, caring environment.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for taking the time to send this review. It is really heart-warming to see this and a great reflection on the team and the heart-centred care at Acer Lodge. The team really and truly embody what amazing care looks and feels like. Thank you. Samantha


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Review of

Acer Lodge

from Gary C (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Acer Lodge have been outstanding and extremely supportive. I had a need to move dad from a hospital in North Wales to Acer Lodge on an urgent basis which was a daunting thought. I came across Acer Lodge almost by accident which now, looking back, has come as a blessing in disguise. The
team at Acer Lodge managed the process professionally, calmly and efficiently and dealt with the hospital directly.
Acer Lodge is a modern purpose built home and is bright, spacious and located on a canal side which my dad loves to look out upon. I was extremely nervous that dad wouldn't settle there but I needn't have worried, he loves that place. Dad has already taken up drawing again which he hasn't done for some time and has even joined in with singing and dancing when entertainers have visited, something that I didn't think my dad would do.
All in all Acer Lodge has proven to be an excellent choice.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for this wonderful review. We are really appreciative to read your experience and to know that the team at Acer Lodge are always delivering truly heart-centred care at Acer Lodge. Thank you for taking the time to write this and I'm so happy to see that your experience has been Outstanding, thank you!


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Review of

Acer Lodge

from Janet H (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has really settled in to Acer Lodge and all the staff and management have done everything to make it possible . The place is lovely and homely and family are always welcome to call in . Activities are good and the facilities for hairdressing and nails etc are good .
Clean and tidy.
The dining
rooms are great as they can be used to sit with loved ones for a drink / chat and sit together .
Downstairs reception / sitting area is welcoming .

Reply from Leah Johnson, Administrator at Acer Lodge

Thank you ever so much for your lovely review and for taking the time to write this. We really do appreciate your feedback!


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Review of

Acer Lodge

from L B (Daughter of Resident) assisted by family/friend published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with how they look after my father. They keep him looked after well. Makes you feel homely and welcome. Thank you.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you ever so much for your lovely review! It's so good to know that as a family member, you are very happy with the care and support at the home, we love to get feedback and really appreciate you taking the time to do this. This will make the team at the home very happy!


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Review of

Acer Lodge

from Michael W (Brother of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is very helpful and kind. Thank you.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy we can help.


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Review of

Acer Lodge

from Karen D (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place, the staff are really good management, they are really good. Any questions or worries we have get sorted asap. I do think they need more staff but that is ongoing at the moment. Activities for patients to join in are good, just need staff to help them join in more to get to where the activities
are going on. Lovely place, highly recommended.

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Review of

Acer Lodge

from Lee T (Son of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to this care home in early November. Since she has been here, when compared to her previous care home, the staff have been fabulous with the interaction with her. She is very settled and there are lots of activities either put on by the care home or by the staff on a one-to-one basis
which keeps her mind active and stimulated. I have been very impressed with every aspect of Acer Lodge and would recommend it to anyone looking for a high class caring residential home.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy Mum is enjoying her time with us and we love spending time with her. We're so happy you chose us!


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Review of

Acer Lodge

from Samantha R (Daughter of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Acer Lodge after the transition was arranged with the managers. They were extremely helpful and provided me with all the information I required. We were welcomed by a lady who was very obliging. We were taken to Dad's room which was very spacious and presented as very comfortable and
Dad instantly felt at home. After a week in this tranquil setting, Dad improved considerably. The care team showed compassion and empathy and respected Dad's wishes. All the staff in the care home from admin to the chef are very approachable and always a pleasure to talk to. I visit numerous care homes with my job role for the NHS and I would like to say the home is outstanding and a pleasure to visit. Keep up the excellent work Acer Lodge and thank you so much.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy Dad enjoyed his time here!


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Review of

Acer Lodge

from T B (Son of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was admitted to the care home in October and after a bumpy start seems to have settled in reasonably well. There have been a few moments of concern but all resolved.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you for your review! We appreciate your feedback and we're glad we were able to work together to get everything resolved. We're so happy Dad has settled in well.


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Review of

Acer Lodge

from Leann B (Daughter of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing wonderful place. People have stuck by me and helped me with my dad. They have made sure everything is done correctly. I appreciate every one. Thank you. 5 stars all the way and more!

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy we can be there to support you and the family as well as Dad. We're so glad Dad is enjoying himself.


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Review of

Acer Lodge

from Peter W (Son of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In August we were offered 5 possible care homes for my 94-year-old father. Acer Lodge had been open for 6 weeks but our overwhelming conclusion was that this was how care should look in the 2020's. The facilities are excellent with the use of technology to assist residents and staff. The rooms are well-furnished
and there is a modern adaptive bathroom on each floor as well as ensuite facilities. The residents spend more time in a family-like environment with a modern lounge. The care is excellent and the staff are warm and welcoming to residents and visitors alike. I would strongly recommend Acer Lodge for its ethos, facilities and dedicated staff.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We are really proud of the home we have and the team we have who are so focused on giving the best care possible. We are so happy you chose us!


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Review of

Acer Lodge

from S C (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are pleasant and made me welcome.
The management are pleasant, easy to talk to, and answers all my questions. The rooms are nicely decorated. Everywhere is very clean. The bedroom is nice and spacious.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for sending through this review. The team at Acer Lodge strive every day to ensure we offer heart-centred care and when families take the time to do these reviews, this means so much to the team. Thank you for sharing your thoughts and I know that who leads the team, will share this fab feedback with them too! Thank you.


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Review of

Acer Lodge

from Carole A (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad seems to have adapted well and seems very settled with his move to Acer Lodge which is a beautifully presented, modern facility with state-of-the-art monitoring technology.
I can also state that our experience to date of his new home being able to provide for all his health and care needs has
been a very positive one.
All staff are extremely professional and attentive and have shown a willingness and ability to intervene and adapt to any given situation presented. This has strongly displayed to us that providing a healthy and happy environment at all times is the main focus of the care they provide here. Nothing is too much trouble and my dad is treated like family.
I would not hesitate other than to highly recommend Acer Lodge to anyone who has a loved one continuing or starting their care journey.
My dad is happy and settled and we his family have complete peace of mind, there is no substitute for that.
Thank you to all at Acer Lodge you are fantastic.

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Review of

Acer Lodge

from S N (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Acer Lodge recently from another care home. He has settled in so well. He is eating and drinking so much better and is even back to walking with help from the ever-attentive team. The home is lovely, the attention to detail is second to none and such a homely place I couldn't wish
for better. My dad's room overlooks the canal and is a lovely peaceful place for him. We are so happy that he has made this move. His quality of life is so much better and as a family we are happy with the care given to him we don't need to worry so much.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for writing this review, the team are fab at Acer Lodge and epitomises our heart-centred care philosophy. The person who leads the team will no doubt share this feedback with them, thanks ever so much.


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