Care Home Owned by Bracebridge Care Group Ltd in Shropshire
Only the locations & reviews in Shropshire for Bracebridge Care Group Ltd are showing below.
View the details of all 5 locations (with 61 reviews) owned by Bracebridge Care Group Ltd
Bracebridge Care Group Ltd Locations in Shropshire (1)
Randlay Avenue, Randlay, Telford TF3 2LH
"My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were…" Read all 17 reviews
The Maples is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support. Wi-Fi is available throughout the property. State of the art, innovative technology is used throughout the home enabling… Read more about The Maples
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 70 Rooms from £1,100 / week
Bracebridge Care Group Ltd Reviews in Shropshire (17)
The Maples
from J M (Daughter of Resident) published on 12 March 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Samantha Crawley, CEO at The Maples
Thanks so much for your feedback, we really appreciate hearing from you. It is so good to hear that your Mammy was very comfortable with us and that you were happy with our communication and support. Our team at the home is amazing and they give truly care about the people we support and this shines through in your feedback. Thank you again
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The Maples
from A R (Daughter of Resident) published on 24 September 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Samantha Crawley, CEO at The Maples
Thank you so much for this review, these reviews make such a difference to the manager who leads the home, and her team. They're an exceptional team and we are so grateful to have them within our organisation. It's fantastic to see that their commitment to heart-centred care really shines through! Many thanks.
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The Maples
from R B (Husband of Resident) published on 11 June 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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The Maples
from S W (Daughter of Resident) published on 3 May 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
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The Maples
from M J (Niece of Resident) published on 11 April 2024Submitted via Postal Card • Report
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5.0 out of 5
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The Maples
from R N (Son of Resident) published on 6 March 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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The Maples
from A T (Sister of Resident) published on 24 February 2024Submitted via Postal Card • Report
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5.0 out of 5
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The Maples
from Susan T (Daughter of Resident) published on 21 February 2024Submitted via Website • Report
Overall Experience
4.0 out of 5
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The Maples
from Carole F (Daughter of Resident) published on 6 February 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Food sometimes arrives cold and very late.
Seems to be a very high turnover of staff.
When Mom rings the bell, sometimes it takes ages for someone to attend to her.
Sometimes they are really short-staffed.
Cannot fault the staff, they are all lovely with Mom.
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The Maples
from Julie W (Daughter of Resident) published on 5 February 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
As a family, we all thank you so much for looking after Mum so well.
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The Maples
from Cheryl H (Niece of Resident) published on 30 January 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Zoe Doherty, Customer Focus Leader at The Maples
Thank you for leaving a five star review for The Maples Care Home. We are so pleased you are happy with our home.
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The Maples
from Ann-Marie D (Daughter of Resident) published on 8 January 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
The staff are kind, friendly and caring, and I couldn’t wish for her to be in a better place.
Reply from Zoe Doherty, Customer Focus Leader at The Maples
Thank you for the lovely review. We are so pleased that Mum is settled with us at The Maples and that she is getting the care and support she needs. We love having her with us, and she is a pleasure to look after!
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The Maples
from J R (Daughter of Resident) published on 3 January 2024Submitted via Postal Card • Report
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5.0 out of 5
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The Maples
from Sharyn S (Daughter of Resident) published on 23 November 2023Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Claire Hermon, Home Manager at The Maples
Thank you for your lovely comments. It is so lovely to see that your mum has settled in well and she has built up some lovely friendships and is flourishing. It is so important that you have peace of mind when you leave once again, thank you for your comments.
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The Maples
from K C (Daughter of Resident) published on 6 October 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Claire Hermon, Home Manager at The Maples
Its so lovely to see how your mum has settled in at The Maples and is flourishing. Thank you for your lovely comments
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The Maples
from Stephanie F (Granddaughter of Resident) published on 5 September 2023Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Zoe Doherty, Customer Focus Leader at The Maples
Thank you for the lovely review - we look forward to welcoming you Grandfather back for his next stay !
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The Maples
from Stuart F (Son of Resident) published on 3 August 2023Submitted via Website • Report
Overall Experience
5.0 out of 5
Lovely decor and facilities. Arranging for Mom to move across to The Maples was easy and efficient with great communication from a staff member.
The staff can't do enough for Mom with even the chef visiting to discuss what foods she likes. Carers sit with Mom to chat and help with
Facilities are excellent with day rooms having kitchenette facilities. Gardens will take time to mature but lots of green spaces around the home already.
Indoors they have great security features and a system that alerts staff of unusual movement at night or if a resident has fallen.
It is too soon for me to comment on the daily activities which may be offered.
Mom has put weight on since her arrival and is very happy, which means we are too.
Reply from Zoe Doherty, Customer Focus Leader at The Maples
Thank you for the lovely comments. It really makes us happy to see your mum thriving at The Maples. She is an absolute pleasure to look after.
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Awards / Recognitions (0)
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