Care Home Owned by Bracebridge Care Group Ltd in West Midlands
Only the locations & reviews in West Midlands for Bracebridge Care Group Ltd are showing below.
View the details of all 5 locations (with 61 reviews) owned by Bracebridge Care Group Ltd
Bracebridge Care Group Ltd Locations in West Midlands (1)
Rubery Lane, Rubery, Birmingham B45 9AY
"The Oaks staff are all very caring and understanding of my mother's condition. My mother has Alzheimer's and is deteriorating very…" Read all 27 reviews
The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support. Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home… Read more about The Oaks
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 71 Rooms from £1,350 / week
Bracebridge Care Group Ltd Reviews in West Midlands (27)
The Oaks
from Sue G (Daughter of Resident) published on 17 January 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
The team treat her kindly and with patience and respect.
As a family we are all very grateful for such high level of care and we would highly recommend The Oaks
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your wonderful feedback, we feel that Mum has settled in so quickly and well into the home, she has been a lovely addition and we are so thankful for your trust in us!
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The Oaks
from L H (Daughter-in-law of Resident) published on 25 November 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you so much for taking the time to reflect and share your positive experience with The Oaks and team so far. We have loved having your father-in-law here with us, he has been a great addition to our people living in the home. We are pleased that his onboarding has been successful and we have been able to help the whole family through this process. Thank you again for your lovely review!
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The Oaks
from L R (Wife of Resident) published on 19 November 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
He came for a 2 week respite so I could go on holiday and once again I could go knowing he was in safe hands.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for a beautiful review, we have always looked forward to and enjoyed your husband's time with us, he has always been such a character and a pleasure to care for. We very much appreciate your positive feedback and wish yourself and your family the best.
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The Oaks
from M B (Sister of Resident) published on 13 November 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Samantha Crawley, CEO at The Oaks
Thanks ever so much for taking the time to send in this review. We really appreciate everyone who does this and it helps to show people just how fab the team are at The Oaks! We are very grateful to the Home Manager for leading this heart-centred team so well. Thanks so much.
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The Oaks
from Rachel S (Daughter of Resident) published on 7 November 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
I can't thank The Oaks enough for being everything and more.
My mum had a brilliant time and they treated her as if she was their own mum.
Best care home ever. She now attends weekly for a day visit and loves every minute.
Thank you.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your incredible review, we were thrilled when you confirmed Mum would be staying with us and the team was ever so sad to see her stay finish. We look forward to Mum's visit each week, she is the life and soul of each day and the activities involved with that day too. Thank you for your trust in us and we look forward to seeing mum again this week!
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The Oaks
from Dawn P (Daughter of Resident) published on 31 October 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your positive feedback, it is always appreciated and the trust you have placed in The Oaks to move Dad in - Dad has been an incredible addition to the home and we look forward to building up our relationship with both him and yourself!
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The Oaks
from Andrew B (Son of Resident) published on 24 October 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Samantha Crawley, CEO at The Oaks
Thank you ever so much for taking the time to send this review in. The team at The Oaks, led by the manager are fantastic and we are so proud to work with her and the team there. We know they all strive to offer fab days, every day and seeing your review makes it clear that they are. Thanks so much.
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The Oaks
from L M (Granddaughter of Resident) published on 28 June 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Lianne Sturmey, Home Manager at The Oaks
Thank you for leaving such a lovely review. We are so happy that you are happy with care at The Oaks. Many thanks.
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The Oaks
from W P (Daughter of Resident) published on 12 June 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Always willing to help.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your positive feedback, we are always thriving to make anyone and everyone feel welcome and at home when visiting or staying at The Oaks.
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The Oaks
from Kate A (Granddaughter of Resident) published on 31 May 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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The Oaks
from Lisa A (Daughter of Resident) published on 3 May 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
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The Oaks
from Elaine D (Sister of Resident) published on 11 April 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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The Oaks
from C B (Sister of Resident) published on 10 April 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Lianne Sturmey, Home Manager at The Oaks
Thank you for leaving us such a lovely review of the home. We are so pleased that you enjoy your visits here, it's always a pleasure to welcome you when you come and see us.
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The Oaks
from M N (Daughter of Resident) published on 10 April 2024Submitted via Website • Report
Overall Experience
3.0 out of 5
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The Oaks
from P W (Son of Resident) published on 27 March 2024Submitted via Postal Card • Report
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5.0 out of 5
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The Oaks
from V C (Relative of Resident) published on 11 March 2024Submitted via Postal Card • Report
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5.0 out of 5
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The Oaks
from G D (Daughter-in-law of Resident) published on 30 January 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Warmest regards.
Reply from Lianne Sturmey, Home Manager at The Oaks
Thank you for the lovely words - we are really pleased that you are happy having found The Oaks. We absolutely love having your relative here, she has settled in so well and is an absolute pleasure to look after.
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The Oaks
from Sharon W (Daughter of Resident) published on 18 December 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Lianne Sturmey, Home Manager at The Oaks
We are so pleased that you are happy with Dad living at The Oaks. We know how important the move to us was, and how important for the family it is for Dad to be closer to them. We absolutely love having him here and he has settled in so well already!
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The Oaks
from Sarah M (Daughter of Resident) published on 18 December 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Lianne Sturmey, Home Manager at The Oaks
Thank you for the kind review and lovely comments. We are thrilled that Dad has settled in so well here at The Oaks. He is a pleasure to have here and we thank you for trusting us with your dad's care.
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The Oaks
from V M (Granddaughter of Resident) published on 18 December 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
The entrance, tea and coffee area is beautiful and the place has a very warm welcoming feel.
Staff seem lovely, welcoming and attentive.
Grandad seems happy and relaxed.
Reply from Zoe Doherty, Home Manager at The Oaks
Thank you for the lovely comments about The Oaks. We are really happy that Grandad has settled in so well and already seems so content here.
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Awards / Recognitions (0)
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