Archers Healthcare Ltd in Norfolk | 1 Care Home

Review of
Lower Farm Care Home with Nursing Home
from Helen S (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Such excellent staff, from nurses to administration everyone cares and supports residents and families. My mum is in excellent hands here and feel like they care rather than just another resident. Cannot fault their support and communication since Mum arrived here 6 weeks ago.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for taking the time to write your review and your kind words.

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Review of
Lower Farm Care Home with Nursing Home
from J C (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

Mum's been here since August for rest and rehabilitation as advised by social services and 7 specialists at the hospital. Lower Farm have provided excellent care they have highlighted a lot of Mum's care needs for when she is discharged home, we are now at week 7. Awaiting for social services to get

their job done.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for taking the time to write your review and your kind words.

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Review of
Lower Farm Care Home with Nursing Home
from Leslie S (Brother of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

Our brother entered Lower Farm in late July 2024. It was always known that he was terminally ill and sadly he passed away in late September. During his stay, all the staff provided him with very good care and treated him with respect and consideration making his stay during a very difficult time as

pleasant as possible. Equally, the manager and her staff were always available to talk to relatives as well as provide proactive updates on his well-being and made friends and family welcome when visiting. This was particularly important for the family due to the long distances we all live from King's Lynn. The final call from Lower Farm, never a good call to make, was very important as it gave us a last chance to spend some time with our brother before he passed away. Very professional but as importantly very kind and compassionate care.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you very much for taking the time to review our care home and for your kind words.

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Review of
Lower Farm Care Home with Nursing Home
from M F (Granddaughter of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience

My grandmother was well looked after during her time at Lower Farm. Staff were friendly and approachable and made us all feel welcome to visit. My grandmother was made to feel comfortable and to feel at home during her time there.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and for taking the time to write the review.

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Review of
Lower Farm Care Home with Nursing Home
from A T (Daughter of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience

I visit my father every week. The staff are very welcoming and helpful. All the staff give 100% care to my father and go above and beyond. If you want your loved ones to be in a home and feel comfortable and respected, then I recommend here.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you so much for taking the time to write a review and for your kind words and recommendation.

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Review of
Lower Farm Care Home with Nursing Home
from Ann R (Daughter of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience

My mother has been at Lower Farm since May 2023. She has settled in very well. She is a very fussy and small eater, but they try everything they can to give her food she will eat.
When she presses her call bell their response time is very good.
They try their utmost to make Mum as comfortable as

possible, as she is bedridden.
Whenever she wants something she gets it straight away if possible, obviously.
I have been very impressed with how Lower Farm is run. They are so caring and kind to Mum and I am so pleased I managed to get her a bedroom there.
The staff are also very kind and very friendly with me.
You can talk to the management about anything and they will do their best to sort things out.
So happy Mum is safe and happy in Lower Farm.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for taking the time to write a review and for the positive feedback about the home and all the staff.

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Review of
Lower Farm Care Home with Nursing Home
from Egle S (Daughter of Resident) published on 19 October 2023

Submitted via Website • Report

Overall Experience

My mum has been at Lower Farm for nearly a year now and she is very happy with her care.
She enjoys spending time with the staff, who make every day more fun for her.
The management team are excellent! They keep me informed regarding Mum's weight and condition and will get in touch if there are any

concerns. The staff are quick to accommodate any of mum's needs, thus I know she will be well looked after.
There are also activities that the residents can participate in if they wish, and a beautiful pond in the garden, to spend some time outside, and to feed the ducks.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you Egle for taking the time to submit a review and for the kind words about the home and the staff.

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Review of
Lower Farm Care Home with Nursing Home
from Simon E (Nephew of Resident) published on 11 October 2023

Submitted via Website • Report

Overall Experience

My uncle has been a resident of this care home for many years and I can honestly say he has received the best care. The staff are always attentive and always put the residents first and work very hard to promote a relaxed and caring atmosphere. It is obvious the residents are well looked after at all

times.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for taking the time to post a review. Thank you for your kind words regarding our home and staff.

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Review of
Lower Farm Care Home with Nursing Home
from Martin W (Son of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience

We moved my mum in March of 2023 to Lower Farm Nursing Home, from a care home that was not meeting her needs. Mum suffers from dementia and was rapidly losing weight at her previous care home but since moving to Lower Farm she has gained weight and is much happier. Mum's room at Lower Farm is much bigger

than her previous home with a lovely view and all the members of staff that myself and my wife have encountered have been very professional and friendly. The staff go out of their way to cater to my mum's needs and overall we are extremely happy with the excellent service and level of care that Lower Farm provides.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for taking the time to publish a review. I am so pleased that you are all happy with the service we provide, thank you.

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Review of
Lower Farm Care Home with Nursing Home
from Nerys B (Daughter-in-law of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

Mum was admitted to Lower Farm just over a year ago. I am happy to say that this is an excellent establishment with committed and caring staff who my mum adores. They are friendly and provide high standards of care. The facility is well furnished to provide for all care needs and is always clean and

tidy. The management team are excellent and communicates regularly with me as I am unable to visit regularly. When I visited however Mum seemed to be very happy, is always clean and well-presented. I cannot praise this establishment enough and coming from a registered nurse background and experiencing community care first-hand, I would have to say that Lower Farm is one of the best providers around and they excel in dementia care.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your review and for taking the time to post your comments.

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Review of
Lower Farm Care Home with Nursing Home
from Linda T (Friend of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

My friend has been in Lower Farm for just over a year having had a previous stay in pandemic times. She is very frail and has dementia, which as we all know can make people's behaviour very challenging and difficult.
I am always made to feel welcome on my visits and offered a coffee. My friend is always

clean as is her bedding and her room. She does not leave her room but is invited to join in activities nonetheless.
The staff, all of them, have impressed me constantly. I had my friend in the garden looking at the ducks when one of the young girls from the kitchen came along. We started talking and she made a point of standing in front of my friend so she felt included. I was really impressed as obviously the dignity of the elderly is something held in high regard and as far as I can see this is the norm. As I do not live locally, I am very often on the phone, and again I am never made to feel that I am a nuisance.
Thank you Lower Farm from my friend and I.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your review and for taking the time to post your comments.

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Review of
Lower Farm Care Home with Nursing Home
from Andy S (Stepson of Resident) published on 28 April 2021

Submitted via Website • Report

Overall Experience

Although my stepmother required full-time care as her mobility became more and more impaired, she was afraid of making the change from sheltered housing to residential care. However, having bitten the bullet, she is now pleased she did. She has made some friends and takes part in varied activities and

particularly enjoys the crafts. She is also on a committee.
A typical day would be to have her breakfast in her room, get ready for the day and then head downstairs for lunch around midday. It isn't uncommon for her to stay downstairs with her friends until after teatime when she returns to get ready for bed. She has settled in very nicely and quickly, and often tells me she is happy.
On a personal level, I have found the deputy manager and the accounts department very helpful and patient.
I'm always reluctant to recommend places purely because I've been let down on occasion in the past (not by Lower Farm), which can be uncomfortable. However, my comments above are genuine.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your review and for taking the time to post your comments.

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Review of
Lower Farm Care Home with Nursing Home
from David B (Son of Resident) published on 22 April 2021

Submitted via Website • Report

Overall Experience

My father was transferred to Lower Farm Care Home after rehab at Amberly Hall care home. My father was recovering from sepsis and had a stroke 9 years ago, so had physical needs with paralysis on his left side. He uses an electric wheelchair, has medical needs for his warfarin levels and a catheter

too. To add to this, Dad's personality changed since the stroke making him quite a difficult person to please. I am phrasing the best way I can.
On arrival, Dad was allocated an upstairs room. This meant he had to go into the lift, in his wheelchair, each time he wanted a cigarette to go outside to smoke. As he is a chain smoker this proved problematic. The care home team moved him to a downstairs room to make his stay more comfortable. They have been caring and supportive to Dad throughout even when he has been unpleasant. Truly professional and we highly recommend Lower Farm Care Home.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and taking the time to post a review.

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Review of
Lower Farm Care Home with Nursing Home
from Caroline F (Sister of Resident) published on 22 April 2021

Submitted via Website • Report

Overall Experience

I visited my brother for the first time this week as I was allowed to be inside for the first time due to Covid-19 restrictions. It was emotional to see him inside the home after all this time as previously only through a window. I did a lateral flow test on arrival and have been vaccinated.
I have

spoken to the home manager and to a senior carer many times. To meet them and see them in person was great as they have been so kind and supportive to my brother who has complex needs.
He looked so well and happy. I am a nurse myself so I was particularly impressed with the happy atmosphere and how friendly all the other carers and staff were to the residents. I am looking forward to seeing and meeting other staff once the restrictions lift further and hopefully be able to attend the events they hold outside in the summer. Although my brother is much better now he has been extremely unwell prior to his admission to Lower Farm. Their care has been exemplary. Thank you.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and taking the time to post a review.

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Review of
Lower Farm Care Home with Nursing Home
from Adrian G (Son of Resident) published on 22 April 2021

Submitted via Website • Report

Overall Experience

My father was transferred to Lower Farm Nursing home in the Autumn of 2019. He suffered a severe head injury when he was 103 years old and from that day onwards he was unable to walk but remained fully alert. No firm diagnosis was made but since that date, he has become progressively paralysed despite

all attempts to rehabilitate. He is now 2 months off 105, cannot speak and can only swallow liquids. He just has minimal use of his hands and cannot move his head. He has required total nursing care with regular repositioning. The care he has received has been exemplary. He is regularly reviewed and has never complained in fact, he has formed a close bond with all the staff who, throughout covid lockdown, have been like family to him and totally dedicated. I was so impressed suitable PPE was in place well before lockdown.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and taking the time to post a review.

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Review of
Lower Farm Care Home with Nursing Home
from Lorna B D (Daughter of Resident) published on 22 April 2021

Submitted via Website • Report

Overall Experience

My dad has been living in Lower Farm for almost 9 months now. This has been very hard for him especially with the ongoing pandemic and lockdown. However, throughout this time the staff have been great. The manager has been so helpful and understanding and I believe she is building a strong and positive

team of genuinely caring nurses and carers. Dad has certainly been very well looked after, cared for and kept safe. His room is lovely and the grounds are kept beautifully.
Weather permitting, staff are always on hand to sit in the garden with Dad.
Food is always freshly cooked and the kitchen always offer an alternative if Dad doesn’t like what’s on the day's menu.
I am so pleased to know that Dad is so well looked after and cared for.
As lockdown begins to ease I am enjoying being able to visit again and am so grateful to all the staff for making these pre-bookable/chaperoned visits happen.
I would happily recommend Lower Farm.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and taking the time to post a review.

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Review of
Lower Farm Care Home with Nursing Home
from Angela G (Daughter of Resident) published on 22 April 2021

Submitted via Website • Report

Overall Experience

I have found Lower Farm Care Home to be a wonderful place to look after my mother.
The staff are so helpful and they have been amazing, especially during this pandemic.
When I recently visited Mum after several months of lockdown, it was heartwarming
to see how comfortable she was, it is great that

I can feel confident she is being so well cared for.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and taking the time to post a review.

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Review of
Lower Farm Care Home with Nursing Home
from Ellie C (Next of Kin) published on 22 April 2021

Submitted via Website • Report

Overall Experience

Our family are extremely happy with the care and attention that the staff at Lower Farm Nursing Home have provided to a family member. Their expertise in dealing with residents and their specific needs, medical or otherwise, is absolutely outstanding. The staff are very caring, patient, and highly qualified

to deal with many different situations and residents' needs. The devotion to their work is incomparable. Staff are not shy of hard work or difficult challenges - they are completely devoted to their duty.
The home is friendly, personable and appealing for any elderly person. Every need is catered for and the grounds are beautiful.
Whilst staff are generally very busy during their shifts - they will always make time for you to check on a relative, which during this difficult time of lockdown etc, has been very much appreciated.
Our family would have no hesitation in recommending Lower Farm Nursing Home, to any other family with an elderly relative requiring care.

Reply from Tracey Catlin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and taking the time to post a review.

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Review of
Lower Farm Care Home with Nursing Home
from Robbie B (Son of Resident) published on 6 April 2021

Submitted via Website • Report

Overall Experience

My mum has been at Lower Farm for around 2 and a half years and I cannot fault her care. All of the staff are friendly and courteous, they always go the extra mile and my mum is treated with the utmost respect. Her room is clean and airy, she engages in activities now and has made several friends. The

staff have been particularly amazing during the last 12 months, which have been very difficult with Covid. I can relax knowing that my mum is in great hands and receiving excellent care.

Reply from Tracey Catllin, Registered Manager at Lower Farm Care Home with Nursing Home

Thank you for your kind words and for taking the time to post a review.

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Review of
Lower Farm Care Home with Nursing Home
from Angela G (Daughter of Resident) published on 21 February 2019

Submitted via Postal Card • Report

Overall Experience

My mother has been at the care home for 18 months and I have no complaints. The staff are caring and work hard. I can talk to them if I need to know anything. They support her as she can be challenging at times. She is kept clean and the home is kept clean. The meals are always fresh and cooked well.

All the staff are friendly.

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Care Home Owned by Archers Healthcare Ltd in Norfolk

Archers Healthcare Ltd Locations in Norfolk (1)

Archers Healthcare Ltd Reviews in Norfolk (20)

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

Lower Farm Care Home with Nursing Home

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