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Care Home Owned by Imperial Care Consortium Ltd in Derbyshire

8.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Imperial Care Consortium Ltd in Derbyshire

Imperial Care Consortium Ltd Locations in Derbyshire (1)

 

1 Care Home owned by Imperial Care Consortium Ltd in Derbyshire

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Haddon House Care Home

38 Lord Haddon Road, Ilkeston DE7 8AW 

9.7 32 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Substance Misuse
  • 30 Rooms

Imperial Care Consortium Ltd Reviews in Derbyshire (32)

8.8
Imperial Care Consortium Ltd has a Group Review Score of 8.8 (8.808) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Imperial Care Consortium Ltd must have a Review Score.

Overall Experience

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Review of

Haddon House Care Home

from R P (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much to Ilkeston Haddon House Care Home. All your care, love and service you gave to my father.
Everyone there went above and beyond.
Very happy and appreciative of your work
Safe and highly recommended.

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Review of

Haddon House Care Home

from D L (Daughter of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum being in 2 different care homes, Haddon House outperforms both of them. The place has a friendly and homely feeling. The staff are always attentive to the residents and I often see them interact, support and have the best interaction skills I have seen. I have no concerns at all. The nursing
care is also fabulous, everyone is amazing. I also love that they often do activities.

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Review of

Haddon House Care Home

from C H (Son-in-law of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful friendly home with a great manager and great staff.
The food is wonderfully cooked with great variety and presentation. Haddon House is wonderful with my mother-in-law and would highly recommend it.

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Review of

Haddon House Care Home

from E B (Wife of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic, always willing to chat and ease any worries or concerns. The home is always clean and tidy. The food/drink is lovely, residents are given plenty of options to choose from.

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Review of

Haddon House Care Home

from T H (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with wonderful staff. Meals are proper home-from-home meals and presented lovely. One big happy family, Haddon House Nursing Home.

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Review of

Haddon House Care Home

from N C (Granddaughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are freidnly and welcoming as you arrive and they are always willing to go the extra mile for residents. In my honest opinion, I think activities require a few changes as most residents are left out or not engaging in certain activities on offer. The bedrooms are well-presented and clean. The
home is very secure and safe with regular checks.

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Review of

Haddon House Care Home

from A H (Niece of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very clean and tidy. The staff are lovely and nothing is too much trouble. My uncle is always well-groomed, clean and tidy and is quite happy whenever I visit. The carers are very friendly and it has a homely feel at Haddon House, a warm atmosphere. I cannot comment on my uncle's
room as I have been in it.

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Review of

Haddon House Care Home

from S S (Daughter of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Haddon House for almost 3 years. She is treated with the utmost respect and dignity. My mum can be somewhat difficult at times but nothing phases her amazing carers. Gold. My mum is treated like the queen and does not go unnoticed.

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Review of

Haddon House Care Home

from Janice W (Daughter of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plenty going on last month.
The care as usual is wonderful.
My dad had a chest infection which was sorted out very quickly.
Staff are amazing.

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Review of

Haddon House Care Home

from W M (Daughter of Resident) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care at this home. She enjoys the activities very much and going out with the care coordinator.
Communication could be better between staff, management and myself but I think this is due to lack of permanent staff.

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Review of

Haddon House Care Home

from Beverley K (Sister of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my sister is receiving the best care. The staff are very caring to my sister and are aware of my sister's needs. The staff are always very welcoming and approachable and are always willing to share any developments in my sister's condition. The staff make you feel like they are part
of not only a 'care team' but are more like extended family. Cannot praise them enough.

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Review of

Haddon House Care Home

from Natalie T (Daughter of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care my dad has, staff are great always with him, even in challenging times with his dementia. Couldn't ask for him to be happier. Very pleased.

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Review of

Haddon House Care Home

from Anthea D (Daughter of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are very caring and empathetic, they keep me up to date with my father's welfare and suggest ways of improving things for him. I can see that he is well looked after and the staff adapt to his changing needs.

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Review of

Haddon House Care Home

from S M (Friend of Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very short staff, not very much stimulation.

Reply from Hannah Burke, Marketing Executive at Haddon House Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Please visit our feedback link if you wish to discuss this further - https://www.fshc.co.uk//media/25723/2022-complaints-leaflet-fshc.pdf. Thank you.


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Review of

Haddon House Care Home

from T H (Daughter of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had end of life care at this nursing home. He was cared for with the upmost dignity. He was showered, clean and had fresh clothing on each day. The manager and staff supported us as a family, often giving us support and hugs when we needed them the most. I recommend this service to anyone.

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Review of

Haddon House Care Home

from P H (Wife of Resident) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very friendly and helpful and the building is always clean. The food looks good and well presented.

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Review of

Haddon House Care Home

from Trevor H (Husband of Resident) published on 9 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Haddon House for nine months now. She suffers from dementia and Parkinson's disease. I have never seen so much care and passion given by the care staff, as she gets from the girls at this home. They not only treat her well they also make her laugh and keep her happy. God bless you
all at Haddon House.

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Review of

Haddon House Care Home

from John M (Friend of Resident) published on 24 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy I choose this home, it is very much like home from home and family oriented. They take them out, the home, food and drink and care second to none. I would recommend the home to anyone, my friend is very settled.

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Review of

Haddon House Care Home

from J D (Son of Resident) published on 25 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with mum's care and the staff are very good with her.

Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a wonderful day!


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Review of

Haddon House Care Home

from Lisa S (Niece of Resident) published on 12 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff settled my Uncle into Haddon House even under the extreme conditions of lockdown. They have encouraged visits where possible, asked for personal items and clothing and accessories to make my Uncle and his room comfortable and homely. Staff contact my Aunt regularly and always feedback to her on
how my Uncle has been. It has been so hard letting go of a loved member of the family at this time. Staff have acted above and beyond answering all of our questions and queries.


The service provided by Haddon House has been exceptional - making my Uncle feel at home and loved in a time when the family are not able to visit as much as we would like.


Thank you, Haddon House staff.


Reply from Olivia Shields, Marketing Assistant at Haddon House Care Home

Thank you for letting us know how we are doing at Haddon House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Awards / Recognitions (0)

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