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Care Home Owned by Imperial Care Consortium Ltd in Greater Manchester

8.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Imperial Care Consortium Ltd in Greater Manchester

Imperial Care Consortium Ltd Locations in Greater Manchester (1)

 

1 Care Home owned by Imperial Care Consortium Ltd in Greater Manchester

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The Chanters Care Home

Tyldesley Old Road, Atherton, Manchester M46 9AF 

8.6 39 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 40 Rooms

Imperial Care Consortium Ltd Reviews in Greater Manchester (39)

8.8
Imperial Care Consortium Ltd has a Group Review Score of 8.8 (8.808) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Imperial Care Consortium Ltd must have a Review Score.

Overall Experience

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Review of

The Chanters Care Home

from Paula D (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a home maintenance urgency and my mother-in-law came to The Chanters for respite care while it was all sorted. Words cannot express how wonderful the home, staff and residents are. From walking into the front door the feeling you get is so warm and welcoming, we think you're all fabulous and
do a fantastic job.

Reply from Anne Hargreaves, Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the staff. It's always nice to receive positive feedback, many thanks for your support.


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Review of

The Chanters Care Home

from E A (Sister-in-law of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely a fantastic place for our loved ones! Daily activities, trips out I’m happier knowing my relative is being looked after here well recommend, the staff always have a smile on their faces and treat the residents with care and laughter

Reply from Anne Hargreaves, Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the staff. It's always nice to receive positive feedback, many thanks for your support.


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Review of

The Chanters Care Home

from W Q (Daughter of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful hard-working staff. They have really looked after mum with kindness and compassion. They have a great sense of fun and are always cheerful. They keep us updated on how she is and are very patient with our constant questioning. Amazing team.

Reply from Anne Hargreaves, Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.


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Review of

The Chanters Care Home

from H O (Wife of Resident) published on 22 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into your care home for two weeks and I can truthfully say he was well cared for. Clean clothes on each time I visited and shaven. he joined in the activities and seemed quite at home at Chanters. Well done to all the staff who cared for him and in the future when needed he can come
back to Chanters for another "holiday". Thank you.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.


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Review of

The Chanters Care Home

from Jane C (Daughter of Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are happy with The Chanters. Mum seems very settled.
However, we would like updates. Appreciate staff are busy but an email, say every two months, with updates and progress for Mum.

Reply from The Chanters Home Manager at The Chanters Care Home

Thank you for your feedback, it is gratefully received as it aids us to improve our practices. Sadly, due to GDPR we are unable to email relating to individual care, however, we do hold 6 monthly reviews involving the families as able.
Following the Covid restriction’s being relaxed, and open visiting commenced, if you would like to book in for a review, it would be our pleasure to accommodate.


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Review of

The Chanters Care Home

from Jennifer C (Wife of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm hoping to get him in very soon. My husband has mixed dementia. A lovely man, all the staff liked him, a very pleasant guy. I should have left him in longer as he loved it there, he had a 1-week respite stay and now I need more weeks leading to a permanent residency. I have his name on a waiting
list, but there are 4 in front of him. I have cancer so I need the help.
The rooms are lovely and spotless. The staff are lovely and kind, the whole place is superb and where I want my loved one of 60 years to be as soon as possible.

Reply from The Chanters Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.


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Review of

The Chanters Care Home

from D K (Brother of Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in The Chanters Care Home since February 2021 and her care has been great. If I have a question and the person I ask doesn't know they will go and find someone who does. I find it very easy to arrange to visit just a phone call and all is arranged and there are still Covid checks,
which I think is very important.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.


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Review of

The Chanters Care Home

from Joe H (Husband of Resident) published on 27 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be very clean and inviting. The staff are very understanding, helpful and professional.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.


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Review of

The Chanters Care Home

from Dorothy Y (Husband of Resident) published on 24 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the Chanters Care Home for a year and a half. I have had no complaints whatsoever. He is in a very comfortable room and is always clean and cared for. I have no complaints about his care.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your lovely comments. I will pass these over to the staff. It's always nice to receive positive feedback, many thanks for your support.


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Review of

The Chanters Care Home

from J C (Daughter of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very good, I'm kept informed of any problems. I don't like the appointment system as I'm not local and used to pop in when close, also my mum has lots of great grandchildren some she hasn't met yet and others not seen for over 2 years which she gets very upset about. Hopefully, that
should be sorted soon. Apart from that everything is fine.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your comments. I will pass these over to the staff. It's always nice to receive positive feedback, many thanks for your support.


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Review of

The Chanters Care Home

from J M (Daughter of Resident) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home appears to be very clean and tidy. The residents are looked after and have varied activities going on. The garden is kept beautifully.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your lovely comments, I will pass these over to the staff. It's always nice to receive positive feedback, many thanks for your support.


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Review of

The Chanters Care Home

from Enid F (Wife of Resident) published on 16 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to The Chanters Care Home during the pandemic, from what I have seen I’m happy with the way he is being cared for but can’t comment on the facilities etc because I can only see him in his room and haven’t seen anywhere else. I’m also not familiar with the staff because I don’t
see them for long. I have put ratings in for everything but as I said before I don’t really think I can comment on everything as I don’t know.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your comments on the care, I will pass these over to the staff, it's always nice to receive positive feedback. Hopefully, with the restrictions being eased following the pandemic, you will gain a better view of the services we provide on future visits. Many thanks for your continued support.


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Review of

The Chanters Care Home

from Sean D (Son of Resident) published on 6 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant place, the staff are superb.

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Review of

The Chanters Care Home

from Theresa B (Daughter of Resident) published on 19 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum passed away in The Chanters care home last week. I cannot thank the management and staff enough for all the love care and attention they have given to her in the last twelve months, an excellent care plan was put in place immediately. Mum had very severe dementia and was always treated
with dignity and respect. All staff are professional, welcoming and caring to all residents, family and friends.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your lovely comments, I will pass these over to the staff. It's always nice to receive positive feedback, many thanks for your support.


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Review of

The Chanters Care Home

from Angela R (Daughter of Resident) published on 8 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We owe a debt of gratitude to all the staff team at The Chanters Care Home for their care for residents and their determination to maintain a happy, stimulating environment for them despite the challenges of the past months. Since the re-opening of the home for planned visits by family and friends
I have been impressed by the safeguarding measures in place and the consistency in standards evident throughout. Members of the team have been well trained in the procedures for welcoming visitors including testing, recording data and issuing correct personal protective equipment, tedious at times but always carried out with a smile and humour! It is wonderful to see the reaction of our family members to having a visitor in their room again. A long-awaited blessing.
I, like many others, hope that all our highly skilled and compassionate social care workers will finally receive the professional and financial recognition they deserve. Thank you.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your lovely comments, I will pass these over to the staff. In a sometimes tough sector, it's always nice to receive positive feedback, many thanks for your continued support.


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Review of

The Chanters Care Home

from Phil M (Son of Resident) published on 21 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father entered the care home all the staff members I have spoken to have been very friendly and helpful. They have always tried to give as much information as possible on Dad's condition and welfare, especially important under the current lock-down situation, where visiting is limited.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for the lovely feedback; your comments will be passed on to the team.


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Review of

The Chanters Care Home

from L J (Daughter of Resident) published on 30 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of The Chanters Care Home are always professional with care and support both to my mother and also to me. During this very difficult pandemic time, I have been able to keep in touch with my mother by email, letter and video phone contact, all have proven to be a reassurance and comfort. I
cannot thank The Chanters staff and management team enough for their kindness, loyalty and friendship. I would definitely recommend The Chanters Care Home.

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Review of

The Chanters Care Home

from Alison B (Daughter of Resident) published on 12 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had the most professional, outstanding and wonderful care from the staff at The Chanters Care Home.
The last few weeks have been a very difficult time for Mum and me, but we have been surrounded by warmth and understanding and treated with unfailing dignity and compassion.
When the world
seems to be a grim and joyless place, such care warms the soul.
I will always remember and be grateful for the care my Mum has had and for the support given to me.

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Review of

The Chanters Care Home

from David H (Son of Resident) published on 3 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for a weeks respite care. We were very impressed with the staff we first met during the initial assessment and during her stay,
The home appeared very well run, clean and hospitable. She very much enjoyed her stay and hopefully will be able to return.

Reply from The Chanters Home Manager, Home Manager at The Chanters Care Home

Thank you so much for your lovely comments, I will pass these over to the staff. In a sometimes tough sector, it's always nice to receive positive feedback.


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Review of

The Chanters Care Home

from Nicholas A (Son of Resident) published on 23 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite staff, helpful and always smart.
The home is in good repair and deco is tidy, clean, with good facilities for residents.

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Awards / Recognitions (0)

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