Imperial Care Consortium Ltd in South Yorkshire | 1 Care Home

Review of
Balmoral Care Home
from Helen L (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

The care provided but the staff is brilliant. Very professional and caring. I love the activities arranged by the coordinators. The admin staff are so efficient and friendly. The home is clean, welcoming and safe for the residents and visitors.

Reply from Lesley Christian, Manager at Balmoral Care Home

thank you for your kind words staff work very hard to ensure each resident and visitor are made welcome to our home.

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Review of
Balmoral Care Home
from S C (Daughter of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

My mum has needed to be admitted several times over the last few months for emergency respite.
Mum has always been welcomed back with open arms and the staff team has gone above and beyond to care for her.
Mum decided she wanted soup for breakfast which was actioned immediately and Mum loved it.
The

care staff are amazing and include my mum in all the activities the home has to offer.
First and foremost, my mum is in a safe environment and she is very well looked after and it is the only place she would return to if there is another emergency.
A big thank you to everyone, you are all fabulous.

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Review of
Balmoral Care Home
from Kirsty E (Granddaughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

Very friendly helpful staff. My nan is always clean and tidy regardless of the times we visit. She seems very well looked after and staff always come as soon as they can if there are any issues or concerns that we may have.

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Review of
Balmoral Care Home
from W H (Daughter of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

I cannot recommend enough the carers and people who run activities at Balmoral Care Home, the nursing staff, activities, managers and admin staff.
Mum had a wonderful ten months of her life filled with laughter and love. Nothing seemed to be any trouble for them. Not only Mum but myself and other visitors

were treated as family at the home.
It took the worry and work out of caring for Mum so I could have fun and entertain my mum - worth the money.
My only complaint is the lack of response from admin regarding finance by email.

Reply from Lesley Christian, Manager at Balmoral Care Home

Thank you for your feedback, apologies for the delay in finances, this is now better due to the change in companies.

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Review of
Balmoral Care Home
from C J (Niece of Resident) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly, caring and professional; they treat all residents with dignity. There are always indoor activities as well as excursions, such as taking residents to the coast, including a fish and chip lunch. Our aunty didn't want to go into a care facility, but she loves it. This care

home facility comes highly recommended.

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Review of
Balmoral Care Home
from David C (Son of Resident) published on 6 July 2023

Submitted via Postal Card • Report

Overall Experience

During my mother's short time in your care, I have all the staff friendly, courteous and very professional. I have been kept very well informed as to her condition and can only give all my thanks to all involved for making Mum's final weeks at comfortable and pleasant as possible. I would not hesitate

to recommend Balmoral Care Home in the future.

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Review of
Balmoral Care Home
from Andrew G (Son of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience

My mum likes it at Balmoral Care Home but we feel the food choices are very limited. The staff are always friendly and makes Mum feel better with banter and lighthearted humour. My issues are my mum's teeth have not been brushed every day and also the lack of dentist visits. I get phone calls about

any issues regarding Mum's welfare which is excellent. The home is very clean and doesn't smell at all. Mum's room is small and in need of decorating to make it homely. Lunchtime food choice is soup and sandwiches, 6 days a week is boring and repetitive.

Reply from Hannah Burke, Marketing Executive at Balmoral Care Home

Thank you, Andrew, for your feedback. All of our team are committed to providing the best possible care experience and we are pleased to hear your kind comments about the team at Balmoral Care Home. We are sorry to hear that your mum is not happy with her meals. Our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular requirements or wish in relation to food or the serving of meals. If our menu features something that is not to their liking, residents are able to request an alternative meal or order something from our Chef’s special menu that day. We can also give reassurance that all of our residents receive regular hygiene visits from the dentist. We kindly ask that you reach out to the home if you would like to discuss your concerns further. Thank you.

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Review of
Balmoral Care Home
from K S (Daughter of Resident) published on 26 May 2023

Submitted via Postal Card • Report

Overall Experience

Good care for our mum. The room is okay, don't agree that we have to pay the top-up fee. Mum has paid into the system all her life and is still paying. Balmoral is a nice care home. Mum was in a previous care home (which should be closed down). We have peace of mind now she is here, Activity staff are

great and super friendly.

Reply from Hannah Burke, Marketing Executive at Balmoral Care Home

Thank you for your positive feedback towards Balmoral Care Home. We are so pleased to hear how satisfied you are with the care and activities provided by the home and that you are now at peace of mind. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review of
Balmoral Care Home
from Denise M (Daughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience

Both my parents spent their last months at Balmoral Care Home. I can't praise the staff enough for the care, love and compassion shown to them. As a family, they made us feel part of their family and couldn't do enough to help us through very difficult times. Nothing was too much trouble We feel so

lucky that both mom and dad were looked after so lovingly in the last months of their lives. Balmoral you should be so proud of your staff they are the best

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Review of
Balmoral Care Home
from Pat H (Wife of Resident) published on 19 December 2022

Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and friendly.

Reply from Katie Barnett, Marketing Executive at Balmoral Care Home

Thank you for your feedback about our home. We appreciate your kind comments about our team. We hope to see you again soon.

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Review of
Balmoral Care Home
from Neal C (Son of Resident) published on 29 November 2022

Submitted via Postal Card • Report

Overall Experience

Very satisfied with the care of my mother. The staff do a great job under difficult circumstances (challenging residents).

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Review of
Balmoral Care Home
from John B (Brother-in-law of Resident) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care in every respect.

Reply from Katie Barnett, Marketing Executive at Balmoral Care Home

Thank you, John, for your comments about your recent experience at Balmoral Care Home. We are so pleased to hear that you are happy with the quality of our care.

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Review of
Balmoral Care Home
from Julie W (Niece of Resident) published on 10 November 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care home, my uncle is very happy here.

Reply from Katie Barnett, Marketing Executive at Balmoral Care Home

Thank you, Julie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one and that your uncle is happy here with us. We appreciate you taking the time to let us know how we are doing.

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Review of
Balmoral Care Home
from Victor B (Relative of Resident) published on 10 November 2022

Submitted via Website • Report

Overall Experience

Balmoral is a good care home with experienced staff.
The atmosphere of the home is serene and devoid of noise or distractions.
The home is very neat, and the staff are very friendly and warm.
I always feel like visiting again anytime I visit the home.
The service users are always neat and look

bright, which is an indication of good care by the home.
I salute the management of the home for the good job and for putting smiles on the faces of the resident.
I can recommend the home to anyone that wants their parents to enjoy good quality care.

Reply from Katie Barnett, Marketing Executive at Balmoral Care Home

Thank you, Victor, for your comments about your recent experience at Balmoral Care Home. Our resident's well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review of
Balmoral Care Home
from Tracey R (Daughter of Resident) published on 26 October 2022

Submitted via Website • Report

Overall Experience

Mum spent her last few weeks in Balmoral and we cannot fault their care or thank them enough. She was cared for with dignity and respect and the staff were amazing supporting both her and all the family.

Reply from Katie Barnett, Marketing Administrator at Balmoral Care Home

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your mum was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.

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Review of
Balmoral Care Home
from J G (Daughter of Resident) published on 15 September 2022

Submitted via Website • Report

Overall Experience

My dad was a resident of the Hampton unit for around 18 months. Mum was also cared for in the Chatsworth unit in 2021. Dad was always treated with dignity and respect. We can't thank the staff enough for their care and kindness at the end of his life.

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Review of
Balmoral Care Home
from A W (Son of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

Mum went into Balmoral Care Home at the end of last year. She is not capable of doing anything for herself. The staff treat her with dignity, a smile and plenty of verbal interaction. When I visit, they are always cheerful and happy to answer any questions I might have. I am very happy with the care

Mum is receiving.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you for letting us know how we are doing at Balmoral Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review of
Balmoral Care Home
from Gary A (Son of Resident) published on 26 May 2022

Submitted via Postal Card • Report

Overall Experience

Clean, good food, attentive and caring staff.
Nice rooms and good facilities.

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Review of
Balmoral Care Home
from Alan Y (Son of Resident) published on 26 May 2022

Submitted via Postal Card • Report

Overall Experience

A very caring environment. Clean, warm, light and a nice atmosphere. Thank you for looking after my mother.

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Review of
Balmoral Care Home
from Margaret T (Resident) published on 9 December 2021

Submitted via Website • Report

Overall Experience

I am a resident of Balmoral Care Home since May 2021. The care I receive is excellent. Nothing is too much trouble, my needs are always foremost in everyone's mind. I have never had any reason to complain and have settled in very well.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you, Margaret, for your positive feedback towards Balmoral Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed, so we are pleased to hear how well you have settled in.

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Care Home Owned by Imperial Care Consortium Ltd in South Yorkshire

Imperial Care Consortium Ltd Locations in South Yorkshire (1)

Imperial Care Consortium Ltd Reviews in South Yorkshire (83)

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