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Care Homes Owned by MHA Auchlochan Ltd

8.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by MHA Auchlochan Ltd

MHA Auchlochan Ltd Locations (2)

 

2 Care Homes owned by MHA Auchlochan Ltd

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Lower Johnshill

Auchlochan, New Trows Road, Lesmahagow, Lanark ML11 0JS 

9.1 47 reviews
"The care that my dad has received is excellent. The staff are aware of his every need and provide all that he requires. After his discharge…"   Read all 47 reviews
Location Type Care Home

Welcome to Lower Johnshill Care Home, nestled in the picturesque Auchlochan Garden Village near Lesmahagow, Lanarkshire. The home offers a comprehensive range of services including residential, nursing, and specialised dementia care in a serene and tranquil… Read more about Lower Johnshill

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 78 Rooms from £1,165 / week
Bankhouse

62/64 Abbeygreen, Lesmahagow, Lanark ML11 0EF 

8.1 14 reviews
"My dear wee Mum was a resident of Bankhouse care home for three years and sadly passed away in her sleep last night. From receiving the…"   Read all 14 reviews
Location Type Care Home

Welcome to Bankhouse Care Home, nestled in the charming town of Lesmahagow near Lanark with fantastic transport links, where the team offers compassionate nursing care and respite care tailored to each individual's needs. Bankhouse believes in having… Read more about Bankhouse

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 49 Rooms from £1,141 / week

MHA Auchlochan Ltd Reviews (61)

8.6
MHA Auchlochan Ltd has a Group Review Score of 8.6 (8.606) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA Auchlochan Ltd must have a Review Score.

Overall Experience

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Review of

Lower Johnshill

from Iona O (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad has received is excellent. The staff are aware of his every need and provide all that he requires. After his discharge from hospital, we don't expect him to recover as speedily as he has - this is only down to the care and compassion shown to him by the staff at Lower Johnshill.

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Review of

Lower Johnshill

from J B (Sister of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lower Johnshill is set in lovely surroundings, well kept gardens. The building itself is very attractive when you enter. All the staff are very helpful, the care staff are excellent, nothing is a problem. Bedrooms could do with updating.

Reply from Janis McFarlane, Regional Director at Lower Johnshill

Thank you for taking the time to share your thoughts and positive comments regarding the care staff which is appreciated and will be fed back to the team at Lower Johnshill.


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Review of

Lower Johnshill

from L S (Daughter of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum wanted tranquillity and she got that and so much more from the care team at Lower Johnshill.]The rooms are like the staff, first class in terms of views and requirements.
The staff are compassionate and caring. They were so sensitive to Mum's needs.
I can't thank the whole team enough!

Reply from Janis McFarlane, Regional Director at Lower Johnshill

Thank you for your kind comments, it is always a pleasure to receive positive feedback. We appreciate the time you have taken to share your comments with us and we will share this with our team.


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Review of

Lower Johnshill

from D W (Son of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives from all the staff is to a very high standard. Front desk as you enter the building is staffed with a lovely helpful lady. The laundry staff has been helpful many times with Mum's laundry. The manager is also very helpful.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you very much for your kind words. The staff in Lower Johnshill pride themselves on the care they deliver and it is so great to see the appreciation from loved ones all the best, Kind regards.


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Review of

Bankhouse

from Fraser F (Son of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wee Mum was a resident of Bankhouse care home for three years and sadly passed away in her sleep last night.
From receiving the call from the nurse on call till actually going down then back today my family and I were treated with the utmost sincerity and kindness.
When my dad passed away
my folks had been married for 66 years and I was worried how my mum would cope on her own. After a short illness, we chose to place her Bankhouse which had been one of the best decisions I’ve ever made, from the lovely comfortable surroundings to the fantastic food my mum really enjoyed the last three years of her life feeling safe and contented and loved in the care home.
All staff from carers, nurses, cooks, cleaners, hairdressers, handymen and management were all absolutely fantastic and provided a level of service that went above and beyond and again from my family to all at the care home I have to say a huge thank you for making my mums last years such happy ones!

Reply from Janis McFarlane, Regional Director at Bankhouse

May we offer our sincere condolences on the passing of your Mum. We appreciate this is a very difficult time for you and your family and would like to thank you for your lovely review. Feedback is very important to us and we will ensure that your feedback is shared with the team at Bankhouse. It was a pleasure and a privilege for all at Bankhouse to care for your Mum. Our thoughts are with you and your family.


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Review of

Lower Johnshill

from Margaret L (Wife of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very assuring and welcoming a real family atmosphere, everything I put to staff and ask staff is dealt with quickly. My only one concern was when some agency staff were used they didn't have the same knowledge about my husband's medication (no fault of the Lower Johnshill staff) which at times
concerned me, but on saying that I couldn't wish my husband anywhere else for the attention he gets from all staff.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you for your lovely comments we very much enjoy looking after your husband and I'm happy that any concerns are dealt with immediately, this is very reassuring. We have recently employed a number of nurses so we will see a massive reduction in the use of agency staff which will have a positive impact on the home. I will pass on your kind words to the staff kind regards


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Review of

Lower Johnshill

from James F (Son of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received end-of-life care at Lower Johnshill, Auchlochan from November to May 2023. My mother did not anticipate or appreciate having to enter nursing care. She had been a strong independent woman all her adult life and wanted to spend her last days at home. However, necessity meant there
was no other choice. From admission, the staff at Lower Johnshill went out of their way to make her feel at home. They were caring compassionate and attentive to a degree that exceeded my expectations. We felt confident leaving her in their care and knew they could do for her what we could not. It was not long before Mother conceded that she could not be better cared for and that was a compliment she would not easily give. She was a difficult woman to please at times but the staff at Lower Johnshill did that consistently throughout her stay. They also were extremely accommodating and supportive to the family during and after her passing. We arrived as service users and left as friends.

Reply from Emma Davies, Home Manager at Lower Johnshill

This is so wonderful to hear and I cant thank you enough for your kind words. we pride ourselves in providing person-centred care to both our residents and their families. I know the staff very much enjoyed caring for your mum and she is missed each day i will pass on your kind words to all the staff. kind regards


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Review of

Lower Johnshill

from S W (Day Care) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lower Johnshill is in a fabulous setting; the grounds are beautiful and extremely well kept, relaxing to walk in when you require to take time to yourself. Despite being in administration at present, the care being given to residents has not been affected, and all the staff remain caring, friendly and
approachable. The activity coordinator is inventive and motivated, bringing new ideas regularly. The nursing team and carers face many challenges on a daily basis but take these in their stride, and these are dealt with professionally and courteously. I would recommend Lower Johnshill with no hesitation.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you for taking the time to submit your comments. We appreciate your positive feedback which is lovely to receive, and we will share this with our staff team.


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Review of

Lower Johnshill

from C D (Daughter of Resident) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents settled in well about two years ago. There were lots of activities when covid restriction allowed and they seemed very happy. Permanent staff are friendly and attentive. There seems to have been more agency/new staff recently. Staff cared for my mum in her last few days. My dad is less settled
since Mum died but is well cared for. Staff keep in informed. The reception and admin staff are excellent too. The care home is set in beautiful expansive grounds and there is a very good restaurant on site that is open to visitors.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you for your kind words. We strive to be the best we can be and are very privileged to be able to care for Dad.
Kind regards.


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Review of

Lower Johnshill

from J M (Son of Resident) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the standard of care that my mother has received at Lower Johnshill. Each and every member of staff has treated her with respect and dignity at all times and their support to the family has been excellent.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you for your kind words, the staff at Lower Johnshill pride themselves on the care they deliver and it's great for them to receive positive feedback.
Kind regards.


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Review of

Lower Johnshill

from Marion S (Friend of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into the care home for some respite just before Christmas. From the moment she went in, she was treated with compassion and kindness. The staff and management did all they could to make her time there the best it could be. Her needs and wishes took priority. They couldn't have been more
professional. I cannot thank them enough for all they have done.

Reply from Emma Davies, home manager at Lower Johnshill

Thank you for your kind words regarding our staff and the care provided to your friend. It means so much for the care home to receive such positive feedback
your friend was a pleasure to care for and will be missed by all here in Lower Johnshill


kind regards


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Review of

Lower Johnshill

from Malcom H (Brother of Resident) published on 26 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lower Johnshill has a consistent and professional staff group. The care that my brother received was excellent, and the staff genuinely cares. We cannot express how grateful we are to the staff. They are all amazing!

Reply from Emma Davies, home manager at Lower Johnshill

Thank you for your kind words, your brother was a true part of Lower Johnshill and is missed each and every day.
I vwish you and the family all the best for 2023.


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Review of

Lower Johnshill

from A V (Daughter of Resident) published on 4 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this home for almost 10 years. She has received the best care and attention from all the carers and staff. The home manager is also exceptional.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you so much for your kind words, it's great for the staff in Lower Johnshill to know that the job they do is worthwhile and appreciated. You and your mum are a big part of the Lower Johnshill family and it is an absolute pleasure to care for her


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Review of

Lower Johnshill

from Margaret D (Daughter of Resident) published on 10 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Johnshill in June 2021, as mum had advanced cancer and could no longer look after him. He celebrated his 90th birthday shortly after admission.
Mum died on July 23rd, and Dad had been in care for just short of a month.
He suffered from many chronic diseases.
He had many admissions
to the hospital during his short stay.
Luckily, he was able to 'come home' to spend his final days at Johnshill
He recieved the best care from all staff who came into contact with him.
He died, I am sure of a broken heart, three months after Mum.
I cannot thank the staff enough for their care, compassion, and despite Covid restrictions, empathy for our family and visiting Dad.
Thank you to all staff who work so hard, in such difficult times, with our loved ones.
A very grateful daughter.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you for your very kind, heartfelt words. Your dad was an absolute pleasure to care for, and we miss him very much. It's just so wonderful for the team to hear such great praise. I will certainly pass on your thoughts to the team. All the best to you and the family.


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Review of

Lower Johnshill

from I R (Daughter of Resident) published on 16 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Lower Johnshill Auchlochan to allow my husband and I to have a holiday. Looking after mum for approximately 100 hours per week means respite care is invaluable. I was able to enjoy my holiday as the care provided at Lower Johnshill Auchlochan is exceptional. The staff were caring and considerate
and treated mum with dignity. The facilities, the grounds, and the food all made the respite period like a holiday for mum too. I would highly recommend it.

Reply from Emma Davies, home manager at Lower Johnshill

Thank you for your kind words, it was an absolute pleasure to care for your mum whilst you enjoyed your time away. We really hope to be able to have the opportunity again in the future.
We at Lower Johnshill wish you and your mum all the best and hope to see you again soon.


Regards


The team at Lower Johnshill care home


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Review of

Bankhouse

from W C (Daughter of Resident) published on 8 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving in the home. The staff are extremely helpful and caring. My mother has settled in nicely and has a lovely room where we were able to bring some of her bits and pieces from home. I have only scored good in a few boxes as it's early days since my mother
came in.

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Review of

Lower Johnshill

from Alisa W (Daughter of Resident) published on 7 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in the home up to May 2022 when he sadly passed away in hospital. We are grateful to the staff at Lower Johnshill for all they did for the family and my father during his time with them.

Reply from Emma Davies, home manager at Lower Johnshill

Thank you for your kind words. it was a pleasure to care for your dad, he will be truly missed in Lower Johnshill Care home.


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Review of

Lower Johnshill

from Mandy M (Daughter of Resident) published on 7 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful grounds. Caring and friendly staff. Clean and tidy rooms.

Reply from Emma Davies, Home Manager at Lower Johnshill

Thank you for your kind words, we aim to be the best at Lower Johnshill and really appreciate the support you provide as family members.


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Review of

Lower Johnshill

from G C (Husband of Resident) published on 23 November 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife died on 27th October 2020. During the two year residence at Lower Johnshill, she was treated with care and compassion as indeed was I. She was always treated with dignity and gentleness.

Reply from Emma Davies, Home Manager at Lower Johnshill

It has been a pleasure to care for your wife and she will be sadly missed by everyone in Lower Johnshill. I thank you for your kind words and wish you all the best for the future.


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Review of

Lower Johnshill

from K M (Daughter of Resident) published on 31 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be extremely patient, kind and helpful.
My mum was brought to the gazebo well wrapped up and given a mask to wear. My mum looked really well and delighted to see me. We had a lovely time together and my mum was in good form, laughter between us and both of us chatty.

Reply from Margo Brunton, Home Manager at Lower Johnshill

We wish to take the opportunity to thank you for your very kind words and are delighted that you had such a good visit with your mum. We are all looking ahead to the times where we can have in-house visits. It is lovely to see visitors returning as it has been a difficult time for residents not being with their loved ones.


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Awards / Recognitions (0)

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Frequently Asked Questions about MHA Auchlochan Ltd

How many Care Homes does MHA Auchlochan Ltd own?

MHA Auchlochan Ltd own 2 Care Homes.

Which MHA Auchlochan Ltd Care Homes have the highest review score?

Lower Johnshill & Bankhouse have the highest review score.
MHA Auchlochan Ltd in Lanarkshire

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