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Care Home Owned by The Prestige Group in Durham

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Prestige Group in Durham

Only the locations & reviews in Durham for The Prestige Group are showing below.

View the details of all 7 locations (with 337 reviews) owned by The Prestige Group

The Prestige Group Locations in Durham (1)

 

1 Care Home owned by The Prestige Group in Durham

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Middleton Manor Care Centre

Middleton St George, Darlington DL2 1TS 

9.5 35 reviews
"My mother was treated with warmth and respect by all the staff. Any medical needs or health issues were dealt with promptly and…"   Read all 35 reviews
Location Type Care Home

Middleton Manor Care Centre is located just outside Darlington, on the airport route and in scenic rural grounds. Run by Prestige Care Group, it can provide nursing care for a person living with dementia or related syndrome and is governed by person-centred… Read more about Middleton Manor Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 83 Rooms

The Prestige Group Reviews in Durham (35)

9.5
The Prestige Group has a Group Review Score of 9.5 (9.529) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Prestige Group must have a Review Score.

Overall Experience

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Review of

Middleton Manor Care Centre

from N T (Son of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review of

Middleton Manor Care Centre

from Sarah C (Daughter of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with warmth and respect by all the staff. Any medical needs or health issues were dealt with promptly and professionally. All the rooms were kept clean. She was a fussy eater but always complimentary about the meals and snacks in this care home. Staff quickly learned how she preferred
her tea and coffee. The staff were friendly to us and answered any questions fully. My mother was there for six months. During her final days, she was accompanied around the clock and I was phoned whenever there was a change in her condition.
We did not select this home, she was sent there by the hospital, but we think she was very lucky. There were sufficient staff with sufficient time to care for the residents. The staff were also very kind to me, especially towards the end.

Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care Centre

Thank you for taking the time to complete a review. It is lovely to see that your mum and yourselves were treated with dignity and respect and the support given to you and your mum during the time spent at Middleton Manor. We will pass this lovely review on to the team within the home.


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Review of

Middleton Manor Care Centre

from S J (Daughter of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the care home are very caring and approachable. They tend to all client's needs.
Clients are always well-presented and appear happy in their environment.
Food is appropriate for the clients and dietary needs are catered for.
If my mother has any extra needs or if I have concerns I can approach
carers or management and they are dealt with in a timely manner.
It is very reassuring for me to know that my mother is cared for and in good hands.

Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care Centre

Thank you for your review, it is great to see that you are happy within the service and your mum's care and support needs are fully met. We will share these comments with the staff team within the service.


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Review of

Middleton Manor Care Centre

from Laura H (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident of Auguste just over a year now, this is her 3rd care home! Due to no fault of her own. We moved our mam due to lack of care all we want is for our mam cared for and how we would look after her, if that's possible! We have addressed any issues we have had and they have all
been addressed promptly. I must add that one of the staff at Auguste is amazing! I just wish all care homes had staff like her! She is our go-to person should we need anything with regards to my mam, and this carer will tell us how it exactly is! No pussyfooting around which we'd rather it was that way. The care home is clean and tidy and my mam's bedroom is always clean. The majority of the staff are accommodating and will speak upon arrival and will answer any questions asked. I believe my mam deserves to be in a care home that will do everything it can to help her with her illness and allow her to be comfortable there as if she was in her own home and Auguste does that.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

First of all thank you for taking the time to express your experience of Auguste, Happy that it has been a positive experience for yourself and mam.


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Review of

Middleton Manor Care Centre

from Wendy K (Wife of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent his final two weeks at this care facility and his care was exceptional. A member of staff even returned when off duty to offer comfort and support.

Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care Centre

Thank you for this lovely review, lovely to see yourself and your husband received a high level of care from the team at Auguste. We will share these comments with the staff team and we send our condolences to you and your family.


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Review of

Middleton Manor Care Centre

from N Y (Granddaughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandad was admitted to this nursing home in November, visited Xmas day, no activities, staff on their personal phones (personal phone cases visible - not pcs devices!) no music, no Xmas atmosphere, no staff spending time with residents, residents struggling to eat their Xmas chocolates. I had to
tell staff that people were hanging out of their beds. Role onto January, an altercation between my grandad and another resident, ended up with my grandfather being hit and falling to the ground breaking his hip, unfortunately passed away days later, had staff intervened when this altercation began our loved one would still be here. Now we are planning his funeral. That being said, the clinical lead is supportive, caring and has a passion to the care sector. Shame about the rest of the management team.

Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care Centre

Thank you for your review, I am sorry to hear about your experience, thank you for bringing these issues to our attention we will review this information in which you have shared.


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Review of

Middleton Manor Care Centre

from A N (Son of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few weeks after our mother had moved in from her previous care home, my brother and I visited and were so relieved and reassured by what we found and experienced at Auguste. The home itself is bright, airy, well equipped and comfortable. The staff are amazing people, insightful and experienced professionals,
and kindly took the time to explain some of the care strategies which had already helped Mum to settle and which they expected would continue to support her needs. Being at a distance from an elderly parent is not easy but knowing she is at Auguste, which is a different calibre to the average home, gives us peace of mind that she is now in the best place for her.

Reply from Kevin Robinson-Husband, Operational Support Manager at Middleton Manor Care Centre

Thank you for this feedback, it is lovely to see that your mum and the family are happy with the care and support which has been provided, I will ensure that these positive comments are shared with the staff team.


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Review of

Middleton Manor Care Centre

from Iain N (Son of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been moved to Auguste Nursing Home from a care home
I visited today to see her with my brother.
I can only say how delighted we were with the home, staff and how settled my mam was. The staff spent time with us too explaining what was happening and what they were working on with Mam.
The
staff appeared well versed and knowledgeable in the specialism that Auguste has, and we both came away relieved and happy in the knowledge Mam was in excellent, caring hands.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you for taking the time to write and inform us how you felt on your first visit to Auguste, it's important for us that people feel supported.


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Review of

Middleton Manor Care Centre

from Elizabeth O (Friend of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience visiting my friend (long-term friend) has been very positive, very welcoming by office and care staff. They are friendly and chatty. My friend says how nice and kind they are to her too.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

It's nice to hear that you feel welcomed when you visit Auguste Communities Care Centre.


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Review of

Middleton Manor Care Centre

from B R (Daughter of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Auguste Communities Care Centre on 21/9/23, therefore, has only been in for six days. She has settled very well. All the staff are helpful, pleasant and reassuring to Mum and family. Her room has a lovely view to the front so she can see people coming and going. The gardens are pretty
and peaceful.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you for taking the time to let us know that you feel Mum is settling in well.


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Review of

Middleton Manor Care Centre

from Rosie K (Wife of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home's care for my husband, who battled dementia and ultimately passed, was truly exceptional. The staff's kindness and support created a compassionate environment that eased his journey. Their expertise in handling dementia-related challenges and their inclusion of our family in decision-making
were invaluable. I'm deeply grateful for the comfort and care they provided during this difficult time.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you for such lovely comments and that you felt well supported at such a hard time for you and your family.


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Review of

Middleton Manor Care Centre

from M E (Friend of Resident) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited an elderly friend with whom we have been friends for over 40 years. She was quite poorly so wasn't able to communicate with us. Absolutely all the staff we were involved with - reception, gardener, cleaner, and carer were so supportive, helpful and efficient. Well done team Auguste Communities
Care Centre - we know they our friend is in good caring hands.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you for the feedback on your visit to Auguste Communities Care Centre will pass on to my staff.


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Review of

Middleton Manor Care Centre

from P S (Sister of Resident) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found all the staff we met greeted us and were very pleasant. The staff showed respect to the patients they were caring for.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you for taking the time to write your review, this will be fed back to my staff.


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Review of

Middleton Manor Care Centre

from D T (Son of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father moved to Aguste a couple of months ago and has been happy during his stay to date. Staff are friendly and accommodating, and the care home is well maintained with a lovely garden to rear for residents to enjoy.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you for taking the time to give the home feedback; this will be feedback to the team.


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Review of

Middleton Manor Care Centre

from H L (Daughter of Resident) published on 19 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been so happy at Auguste Care Centre. She settled in quickly and her room is beautiful. The staff are a credit to the home. They are so caring and kind and do everything with compassion whilst considering my mum's dignity. This home has not only supported my mum on her final journey but they
have supported me and the family.

Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care Centre

Thank you for your lovely review and comments, we will ensure that these comments are shared with the teams within the care home.


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Review of

Middleton Manor Care Centre

from A R (Sister of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely to visit my sister and see she is being cared for. Lovely staff and very caring.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you for taking the time to write a review, so happy your mam's stay has been positive and will feedback to the team.


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Review of

Middleton Manor Care Centre

from J T (Daughter of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with staff and managers who do actually care about the residents. Easy to talk to when we visit Mam, always clean, rooms are like hotel quality. The food is great with a fantastic variety to choose from. The most important thing is the manager has an open door and will 100% listen
to you.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

So please you had a positive experience at Auguste Community when visiting your mam.


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Review of

Middleton Manor Care Centre

from M D (Power of Attorney of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and engagemnet with relatives.

Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care Centre

Thank you for your review, and your star rating towards our service. I will ensure that this feedback is shared with our team and we will continue to provide high standards of care


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Review of

Middleton Manor Care Centre

from S R (Son of Resident) published on 24 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was very happy with his short stay in the Auguste Communities Care Centre. Previously he has been dead against moving into a care home but he soon admitted he was glad to be there.
Staff were also very complimentary about Dad saying how he was a real gent and friendly. They impressed us whenever
we visited the home and also kept us in regular touch via telephone updates. Very impressed with their care.

Reply from Kevin Robinson-Husband, Operational Support Manager at Middleton Manor Care Centre

Thank for your lovely comments, these will shared with the staff team and we will continue to strive for the best standards of care.


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Review of

Middleton Manor Care Centre

from S K (Husband of Resident) published on 17 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of the facilities, care and staff exceeded my exceptions. It was wonderful. If

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

I'm pleased that we were able to support you at this time and that you feel that we supported you well.


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